Human Capital Management
Solved Exam Questions
Course Introduction
Human Capital Management explores the strategic approach to effectively acquiring, developing, engaging, and retaining an organizations most valuable asset its people. This course examines the key theories and practices in workforce planning, talent acquisition, performance management, learning and development, compensation, and employee relations. Students will analyze the impact of leadership, organizational culture, and HR analytics on employee productivity and organizational success. Through case studies and real-world scenarios, learners will gain insights into how human capital strategies align with overall business objectives in todays competitive and evolving global marketplace.
Recommended Textbook
Strategic Human Resources Planning 6th edition by Ken McBey
Available Study Resources on Quizplus
14 Chapters
1024 Verified Questions
1024 Flashcards
Source URL: https://quizplus.com/study-set/3753
Page 2
Chapter 1: Strategic Management
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/74774
Sample Questions
Q1) SunCore Consulting monitors demographic and labour market trends.It is most likely performing which of the following?
A) a human resource scan
B) an environment scan
C) a strategic analysis
D) a labour market analysis
Answer: B
Q2) There are three competitive positions used in most strategy textbooks: cost,differentiation,and flexibility.
A)True
B)False
Answer: False
Q3) The decision to merge with another company is an example of a growth strategy.
A)True
B)False
Answer: True
Q4) The question,"Should we be in business?" is an example of a business strategy.
A)True
B)False
Answer: False
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Aligning HR With Strategy
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/74768
Sample Questions
Q1) A resource-based view of HR involves the thinking that different strategies require different behaviours from employees,which in turn are influenced by different HR practices.
A)True
B)False
Answer: False
Q2) What is human capital? What comprises human capital?
Answer: Human capital is the sum of employees' knowledge,skills,experience,and commitment invested in the organization.It is an intangible asset that comprises all the knowledge,education,vocation qualifications,professional certifications,work-related experience,and competence of an organization's employees.
Q3) In order to retain valuable employees,Google gave all its employees a 20 percent raise in 2010.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Environmental Influences on HRM
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/74767
Sample Questions
Q1) Whether in Vancouver or New Delhi,managers are influenced by the culture in which they operate.
A)True
B)False
Answer: True
Q2) If a group of HR managers decides to lobby government in order to change the legislation in their favour,what type of stance is the group taking?
A) reactive
B) passive
C) proactive
D) recursive
Answer: C
Q3) When was the North American Free Trade Agreement (NAFTA)established?
A) 1974
B) 1984
C) 1994
D) 2004
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: The HR Forecasting Process
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/74766
Sample Questions
Q1) What HR concept is defined as a single numerical estimate of HR requirements associated with a specific time horizon and set of assumptions?
A) envelope
B) prediction
C) forecasting targets
D) projection
Q2) Which of the following is NOT a reason that an organization will use external labour?
A) External candidates can introduce competitive insights and new operational techniques.
B) The organization wants to expand its operations through increased labour efficiency.
C) External candidates may be less expensive to hire relative to collective agreements.
D) The organization wants to shake up the organization with external candidates.
Q3) Male university graduates who are disabled would constitute a "designated group" with respect to hiring in Canada.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Determining HR Demand
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/74765
Sample Questions
Q1) Which of the following is NOT considered a benefit of the nominal group technique?
A) supports brainstorming
B) lower costs and time
C) equal participation
D) reliable and valid
Q2) According to the textbook,what is one disadvantage of the Delphi technique?
A) groupthink
B) shyness
C) time and costs
D) communication
Q3) Tim Hortons integrates digitized data from all the corporate functions,including marketing,operations,finance,and HR,as well as information from social media sources such as Facebook and LinkedIn,and more.What is this data called?
A) HR data
B) research data
C) big data
D) quantitative data
Q4) Describe how HR Budgets and staffing tables are applied in HR demand forecasting.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Ascertaining HR Supply
Available Study Resources on Quizplus for this Chatper
92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/74764
Sample Questions
Q1) Which of the following is NOT a risk that would be managed by HR professionals when considering succession management?
A) transition risk
B) vacancy risk
C) assumed risk
D) readiness risk
Q2) The vacancy model is a series of matrices that detail the various patterns of movement to and from the various jobs in the organization.
A)True
B)False
Q3) Linear programming is defined as a technique used to analyze personnel supply,specifically the chain or ripple effect that promotions or job losses have on the movements of other personnel in the organization.
A)True
B)False
Q4) A movement analysis can also be referred to as a probabilistic model.
A)True
B)False
Q5) What is succession planning,and what are three of its benefits to organizations?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Succession Management
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/74763
Sample Questions
Q1) What two approaches are used to identify the characteristics of successful managers?
A) task-based and knowledge-based
B) job-based and competency-based
C) skill-based and curriculum-based
D) market-based and value-based
Q2) Mentors are almost always more senior people who volunteer within an organization,while coaches are volunteers from outside the organization
A)True
B)False
Q3) Job rotation includes both lateral and vertical moves within an organization.
A)True
B)False
Q4) What is the difference between succession management and replacement planning?
Q5) Replacement planning is the process of finding replacement employees for key managerial positions.
A)True
B)False
Q6) Why is succession management so important in today's workplace?
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Information Technology for HR Planning
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/74762
Sample Questions
Q1) An enterprise resource planning (ERP)program often incorporates finance,logistics,production,accounting,and HRM.
A)True
B)False
Q2) Identify five of the most significant ways that IT is supporting HR functions in today's workplace.
Q3) After exploring the various software solutions the marketplace offers,what would be the next step an organization would want to take when selecting its HR planning software solutions?
A) ensure data security
B) issue a request for proposal
C) consider the information requests HR responds to
D) evaluate vendors and products
Q4) An enterprise resource planning (ERP)software program platform integrates and automates the firm's business processes into a common database.
A)True
B)False
Q5) What are the most common IT implementation pitfalls?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Change Management New
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/74761
Sample Questions
Q1) Discuss the two uses of force-field analysis and their benefits to the change management process.
Q2) Double-loop learning involves questioning the tacit assumptions and attributions that people have around their decision making.
A)True
B)False
Q3) What is the most difficult stage in the change process?
A) diagnosing what needs to change
B) recognizing the need for change
C) planning and preparing for change
D) implementing and sustaining the change
Q4) Positive feedback is the kind of information that tells whether the system is achieving its goal.
A)True
B)False
Q5) "Unfreezing" is an initial stage in an organizational change process.
A)True
B)False
Q6) Describe Kurt Lewin's three-step model of planned organization change
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Downsizing and Restructuring
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/74773
Sample Questions
Q1) A psychological contract is a written commitment between employers and their employees that guarantees job security and rewards for loyal behaviour.
A)True
B)False
Q2) Downsizing may be considered a breach of the unwritten employment contract between employers and their employees.
A)True
B)False
Q3) Perceptions of fairness and equity play a key role in understanding how survivors react to a downsizing.What type of justice is associated with the interpersonal treatment employees receive during the implementation of the downsizing decision?
A) procedural
B) interactional
C) distributive
D) manipulative
Q4) Systematic change is a short-term strategy.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Strategic International HRM
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/74772
Sample Questions
Q1) What is one advantage of increased use of home-country nationals?
A) They are well versed in a company's needs and norms.
B) They are familiar with the parent-country culture.
C) They have greater familiarity with the host-country culture.
D) They require lower relocation costs.
Q2) The exportive IHRM approach transfers home HRM systems to foreign subsidiaries without modifying or adapting to the local environment.
A)True
B)False
Q3) Canada's workforce diversity produces a wide range of HR-related challenges for international placements.Which of the following is typical of those challenges?
A) increased number of younger workers
B) employees with disabilities
C) cultural assimilation in the new country
D) family and divorce issues for expatriates
Q4) Define strategic international human resources planning and strategic international human resources management.
Q5) Identify and briefly explain the three different approaches to SIHRM.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Mergers and Acquisitions
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/74771
Sample Questions
Q1) Early on in a merger,company executives and HR planners have to decide if one culture will be grafted onto that of the other,or if the two will merge to create a third culture.According to researchers,four options are open to organizations involved in M&As.Discuss these four options.
Q2) List two major results of the research surrounding success rates of mergers and acquisitions.
Q3) In their mergers,typically Canadians want more structure and definition of roles and responsibilities than do Mexicans.
A)True
B)False
Q4) Typically,mergers and acquisitions do not result in layoffs or the reduction of the size of the workforce.
A)True
B)False
Q5) Some mergers are done without acknowledging the loss of tangible assets such as the knowledge of vacating employees following a merger.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Outsourcing
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/74770
Sample Questions
Q1) Technology has been an important driver of the outsourcing trend.
A)True
B)False
Q2) What are the two most frequent causes of outsourcing problems?
A) reduction of costs,vendor incompetence
B) excessive time,lack of technology
C) organizational politics,reduced employee morale
D) poor service definition,weak management processes
Q3) Nike focuses on its competencies in product design and outsources other competencies.What is this competency product design called?
A) non-core competencies
B) worker competencies
C) core competencies
D) transactional competencies
Q4) Outsourcing is a special organizational function that does not require a cost-benefit analysis.
A)True
B)False
Q5) List and briefly explain three risks associated with outsourcing.
Q6) Describe three activities that organizations are most likely to outsource.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Hr Assessment and Analytics
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/74769
Sample Questions
Q1) Why is there interest in measuring HR?
A) the need for competitive measurements
B) the need to measure human resource productivity
C) the need to measure change initiatives
D) the need for objective indicators of success to accompany the analysis of HR activities
Q2) What organizational costs would be affected by a smoking cessation program?
A) pension costs
B) vacation costs
C) presenteeism costs
D) productivity costs
Q3) Efficiency is defined as the results achieved compared to resource inputs.
A)True
B)False
Q4) Benchmarking enhances organizational performance by establishing standards against which processes,products,and performance can be compared and improved.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16