Governmental Management Exam Materials
Course Introduction
Governmental Management explores the principles, structures, and functions of public administration at various levels of government. The course examines the roles and responsibilities of public managers, budgeting and financial management, human resources in the public sector, policy implementation, and intergovernmental relations. Students will analyze ethical considerations, accountability, and transparency in government operations while gaining practical skills in organizational leadership, strategic planning, and decision-making within the complexities of public institutions.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations Fourth Edition by Robert B. Denhardt
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14 Chapters
555 Verified Questions
555 Flashcards
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Chapter 1: Organizational Behavior As a Way of Thinking
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/48597
Sample Questions
Q1) The finding that people change their behavior when they know they are being observed is known as the:
A) Hawthorne finding
B) Hawthorne effect
C) Hawthorne works
D) Hawthorne results
Answer: B
Q2) Evaluating whether the unit is receiving adequate funding and central agency support is analysis on the ___________ level.
A) Individual
B) Group
C) Organizational
D) Systems
Answer: D
Q3) One assumption that guides the exploration of organizational behavior in the public sector is that public service is about serving others.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Knowing and Managing Yourself
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) According to Kohlberg's model of moral development,in which of the following stages of development would cheating on an exam be considered acceptable?
A) Unconventional
B) Preconventional
C) Conventional
D) Postconventional
Answer: B
Q2) Jillian desires to climb to a leadership level in an organization so as to enable integration and coordination of the efforts of others.Which of the following is most likely her career anchor?
A) General Manager competence
B) Security/stability
C) Service/dedication to a cause
D) Autonomy/independence
Answer: A
Q3) Describe the different types of value orientations.How do these fit in with personal values? How might people's behavior change based on their value orientation? Discuss using relevant examples.
Answer: Varies
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Page 4
Chapter 3: Fostering Creativity and Innovation
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) In matrix analysis,a three-dimensional "idea box" is used to explore new ideas of alternatives.
A)True
B)False
Answer: False
Q2) Creative people probably will be creative wherever they are situated.
A)True
B)False
Answer: True
Q3) Weak relationships may foster creativity up to a point,beyond which the number of ties may even constrain creativity at work.
A)True
B)False
Answer: True
Q4) In the creative process,"preparation" is:
A) About conscious mental activity, but it is a matter of choice
B) Identification of issues to be dealt with at the concentration stage
C) The largely unconscious phase
D) About gathering ideas for addressing the problem
Answer: D
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Chapter 4: Managing Stress
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) There are three stages in the General Adaptation Syndrome?
A)True
B)False
Q2) During midlife years,employees may be focused on the search for meaning and ego integrity.
A)True
B)False
Q3) Which of the following may be considered primarily emotional coping strategies?
A) Smoking more
B) Getting angry
C) Confronting those responsible
D) Eating healthy
Q4) Employee Assistance Programs are beneficial to employers and employees in addressing which of the following personal stress factors?
A) Financial pressures
B) Drug and alcohol abuse
C) Abusive relationships
D) All of the above
Q5) What is stress and why does it need to be managed?
Q6) Describe the various stages in the General Adaptation Syndrome.
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Chapter 5: Decision Making
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/48601
Sample Questions
Q1) Focus groups are one method of identifying problems and assessing programs.Focus groups:
A) Are a large, homogenous group of 25?30 participants
B) Require planning, recruiting, and a moderator
C) Are able to discuss multiple topics
D) None of the above
Q2) What is managerial discretion?
Q3) Which of the following is not a common element found in failed decisions?
A) Faulty decision practices
B) Misallocation of resources
C) Encouraging innovation
D) Premature commitments
Q4) The Vroom-Yetton model focuses on how many levels of participation?
A) Two
B) Three
C) Four
D) Five
Q5) Describe the implication of ethics in decision making in a public service setting.
Q6) Compare and contrast programmed decisions and non-programmed decisions.
Page 7
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Chapter 6: Motivation and Engagement
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) Likert argued that an overall philosophy of management that emphasizes a participative approach is positively related to employee motivation and performance.
A)True
B)False
Q2) Goal setting and expectancy theories are compatible approaches to increasing motivation.
A)True
B)False
Q3) Baby boomers grew up in the post-WWII era,with general prosperity.They represent the largest generational group in the workplace and tend to embrace change and personal growth and to question rules.
A)True
B)False
Q4) Compare Theory X and Theory Y and how they affect the modern workforce from Gen-X and Gen-Y.
Q5) Job satisfaction is the feeling one has about one's job.
A)True
B)False
Q6) Discuss Marcum's arguments on the flaws in motivational theories.
Page 8
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Chapter 7: Leadership in Public Organizations
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/48603
Sample Questions
Q1) Charismatic leadership in whatever its form constitutes a moral "slippery slope."
A)True
B)False
Q2) Which of the following is NOT an act of the change process?
A) Institutionalizing change
B) Embracing the status quo
C) Recognizing the need for revitalization
D) Creating a new vision
Q3) The two dimensions in the leadership grid are:
A) Concern for organization and employees
B) Concern for production and people
C) Concern for people and profits
D) Concern for productivity and people
Q4) Which of the following are not characteristics of leadership?
A) A strong drive for responsibility and task completion
B) Creativity and originality in problem solving
C) A capacity for absorbing stress
D) An untenable positive approach
Q5) What is street-level leadership? How does it affect public policy?
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Chapter 8: Power and Organizational Politics
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) According to Wilson,fostering your employees' participation,listening carefully to their values and interests,and building and supporting their confidence and skills is known as:
A) Thrilling
B) Respectful
C) Uplifting
D) Powerful
Q2) Positive organizational politics is more about self-interest and manipulation and less about emotional health and intelligence.
A)True
B)False
Q3) Evaluate the tactics and strategies to gain power,exercise influence,and balance the power of others in organizations.In which types of situations might each of these tactics be most effective? Discuss,providing relevant examples where appropriate.
Q4) The use of coercive power tends to increase referent power,whereas the use of reward power tends to diminish referent power.
A)True
B)False
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Chapter 9: Communicating Effectively With Others
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Which of the following is NOT a condition under which people are likely to use strategic ambiguity?
A) People are faced with multiple goals
B) Relationships are tenuous
C) Front-line positions are threatened
D) Conditions are likely to change
Q2) The greater the discrepancy in clout between the influencer and the target,the greater the likelihood that hard tactics will be used.
A)True
B)False
Q3) The formal character of written communication is considered appropriate for all types of messages.
A)True
B)False
Q4) Demeaning messages create barriers between people,but the barriers do not remain in place for a long period of time.
A)True
B)False
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Chapter 10: Working in Groups and Teams
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/48606
Sample Questions
Q1) External dimensions include:
A) Physical ability
B) Religion
C) Age
D) Seniority
Q2) During the conforming stage,the team must learn to cope with conflict,differences,and disruptions.
A)True
B)False
Q3) Which of the following researchers outlined procedures for using groups successfully to introduce changes at both the individual and organizational levels?
A) McGrath and Altman
B) Schein and Bennis
C) Elton and Mayo
D) Hawthorne and Elkins
Q4) Detail the indicators of positive and negative experiences in teamwork.How might your optimize team performance? Discuss,providing relevant examples where appropriate.
Q5) Compare and contrast groups and teams.How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/48607
Sample Questions
Q1) Emotional reaction such as anger,hostility,frustration,pain,or anxiety is most likely to occur during which stage of conflict?
A) Frustration
B) Conceptualization
C) Behavior
D) Outcome
Q2) People tend to give reasons such as unstable causes,judgments,and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.
A)True
B)False
Q3) According to Wagner and Hollenbeck,which of the following is a benefit of conflict?
A) Conflict lessens social tensions
B) Conflict supplies feedback
C) Conflict helps to stimulate innovation
D) All of the above
Q4) Discuss the common mistakes in negotiation.Why are good listening skills important in negotiations?
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13
Chapter 12: Organizational Change
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/48608
Sample Questions
Q1) Which of the following types of change takes place within an organization's existing framework?
A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change
Q2) SMART goals are:
A) Specific, meaningful, achievable, relevant, and timely
B) Specific, measurable, achievable, reachable, and timely
C) Specific, measurable, attainable, relevant, and timely
D) Specific, meaningful, attainable, reachable, and timely
Q3) The systems approach is seen as a way of ensuring attention to the "big picture."
A)True
B)False
Q4) Action research models the importance of not involving organizational members in the change process.
A)True
B)False
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Chapter 13: Representing the Organization on the Outside
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/48609
Sample Questions
Q1) Public administrators do not need to practice effective media relations.
A)True
B)False
Q2) Which of the following is a way to develop trust and build confidence with legislators?
A) Keep legislators informed of your activities
B) Offer advice promptly, accurately, and in a thoughtful manner
C) Help with legislative casework
D) All of the above
Q3) Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?
A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process
Q4) Public distrust of government probably has decreased the attention that legislators pay to agency activities.
A)True
B)False
Q5) What are networks? Why are they important in the delivery of services?
Page 15
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Chapter 14: Managing Behavior in the Public Interest
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/48610
Sample Questions
Q1) In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?
Q2) How can one manage their own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation,communication,and leadership strategies,among other things,in your discussion.
Q3) The problems facing society and our communities today can be solved by public servants and public organizations if they are allowed to act alone without public interference.
A)True
B)False
Q4) Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.
A)True
B)False
Q5) Describe the "new public service,and how it has evolved.
Q6) What is the importance of valuing citizenship and public service above entrepreneurship?
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