Enterprise Systems and Integration
Exam Answer Key
Course Introduction
Enterprise Systems and Integration explores the design, implementation, and management of large-scale information systems that support business processes and operations across various functional areas. This course covers the architecture and components of enterprise systems such as ERP, CRM, and SCM, highlighting their role in streamlining organizational workflows and decision-making. Students will learn about the challenges and strategies for integrating disparate systems, including middleware solutions, standards, and best practices for data exchange and process automation. Through case studies and hands-on projects, the course emphasizes the alignment of technology with business strategy to achieve operational efficiency and competitive advantage.
Recommended Textbook
Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) At the mid-management level, functions are highly structured and the resources are predefined.
A)True
B)False
Answer: False
Q2) As opposed to ERP systems, e-Business systems are focused more on integrating ________ processes.
A) external
B) hardware
C) internal
D) software
E) none of the above
Answer: A
Q3) An Information System includes each of the following except:
A) software.
B) culture.
C) hardware.
D) data.
Answer: B
Page 3
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Chapter 2: Systems Integration
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Sample Questions
Q1) At the physical level, systems integration means providing seamless connectivity between ________ systems.
A) software
B) functional
C) distributed
D) heterogeneous
Answer: D
Q2) Manually reentering data in a system ________ leads to more errors and inaccuracies.
A) rarely
B) usually
C) always
D) never
Answer: B
Q3) Lower-level managers rarely focus on the day-to-day operations of the organization.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Enterprise Systems Architecture
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Sample Questions
Q1) ERP systems need both current and historical data.
A)True
B)False
Answer: True
Q2) One benefit of the ________ module is that it helps companies comply with the government rules of the Sarbanes-Oxley Act.
A) accounting
B) sales and marketing
C) production
D) finance
Answer: D
Q3) The web-based portal is part of the ________ tier.
A) application
B) presentation
C) GUI
D) Application
E) none of the above
Answer: B
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Chapter 4: Development Life Cycle
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Sample Questions
Q1) The process of developing new information systems is called the SDLC.
A)True
B)False
Q2) The implementation phase begins with defining the user requirements.
A)True
B)False
Q3) SAP's rapid implementation methodology is called ASAP.
A)True
B)False
Q4) An example of a deliverable that would be due at the end of each stage of the traditional ERP life cycle would be a(n):
A) application.
B) database.
C) report.
D) project.
Q5) EUD is applicable to ERP systems for designing the underlying database applications.
A)True
B)False
Q6) Describe the main phases or stages of the traditional ERP life cycle.
Page 6
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) ERP systems are initially set up to support ________ as opposed to supporting the reporting component.
A) decision-making
B) planning
C) transactional components
D) marketing
E) project management
Q2) Integration is the sharing of data and data elements directly with the ERP system.
A)True
B)False
Q3) The success or failure of an ERP implementation is ultimately in the hands of the:
A) end-users.
B) design team members.
C) IT executives.
D) IT specialists.
Q4) How do ERP systems make use of database technology?
Q5) What are third party products and why are they needed?
Q6) What are the main hardware components of an ERP system?
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Chapter 6: Software and Vendor Selection
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Q1) What is a "release strategy" and why is it an important factor in choosing an ERP vendor?
Q2) The RFI is an essential part of the ERP vendor bidding process.
A)True
B)False
Q3) ________ currently claims the largest share of the ERP software market.
A) Oracle
B) PeopleSoft
C) SAP
D) Lawson
Q4) When selecting an ERP vendor it is important to consider the hardware and software infrastructure the ERP vendor supports since this will determine the fit and ________ of the system.
A) instances
B) web capabilities
C) scalability
D) bandwidth
Q5) Describe the main ERP vendors and what distinguishes them from the rest.
Q6) What should be the result of the functional requirements process? How is this used in the selection of an ERP vendor?
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Chapter 7: Operational and Post Implementation
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Q1) The readiness process will clarify what needs to be done and provide more focus for the project team.
A)True B)False
Q2) As time goes on, existing users and new employees will need continuous ________ on the ERP system.
A) management
B) growth
C) training
D) functional requirements
Q3) The readiness review status and the go live date should only be communicated to the team leads.
A)True B)False
Q4) After the implementation, data migration must be conducted periodically to ensure that the system is being used correctly and that data entry processes are being followed.
A)True B)False
Q5) What is knowledge transfer and why is it important for ERP implementations?
Page 9
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Chapter 8: Program and Project Management
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Q1) Because they may have to look outside the company for skilled ERP consultants, the project ________ may depend on when the key staff are in place.
A) training
B) go live date
C) start date
D) stabilization
Q2) Hiring skilled ERP staff is not a problem for most ERP implementations.
A)True
B)False
Q3) The ________ needs to make certain that the project team activities stay synchronized and that progress is being made.
A) partners
B) users
C) PMO
D) change management team
Q4) The skill set of an ERP project manager must be varied and robust.
A)True
B)False
Q5) What does an SME do? Why are they so crucial for the success of an ERP project?
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Chapter 10: Global, Ethics, and Security Management
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Sample Questions
Q1) With the passage of the ________, the U.S. government has gained access to vast databases of telephone and email records.
A) NAFTA Act
B) Patriot Act
C) COPA Act
D) FCRA Act
Q2) How can companies guard themselves from lack of performance on the part of consulting partners?
Q3) In the context of an ERP implementation, ________ theory would implement very few restrictions on using the information from this system to monitor employee performance or collect and share consumer information from the system..
A) stakeholder
B) stockholder
C) communication
D) social contract
Q4) Outsourcing IT functions is cost effective but decreases flexibility.
A)True
B)False
Q5) What are the potential drawbacks to outsourcing ERP systems?
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Chapter 11: Supply Chain Management
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Q1) CORBA/IIOP and ________ are the two main protocols for object communication across networks, including the Internet.
A) DCOM
B) EJB
C) API
D) COM
Q2) The inventory system is one of the key drivers of supply chain performance.
A)True
B)False
Q3) Describe the different "flows" in a supply chain network.
Q4) The company's local area network, or ________, which is behind the company firewalls, is an important component of e-SCM.
A) extranet
B) intranet
C) internet
D) WAN
E) none of the above
Q5) The two main types of facilities are functional sites and storage sites.
A)True
B)False
Page 12
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Chapter 12: Customer Relationship Management
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Sample Questions
Q1) CRM provides support for front-end customer facing functionality.
A)True
B)False
Q2) CRM project deadlines should be firm to account for the organizations ability to change and not simply adhering to a delivery schedule set by a vendor.
A)True
B)False
Q3) CRM provides a(n) ________ relationship with the consumers to improve their buying experience.
A) synchronized
B) integrated information
C) one-on-one
D) beneficial
Q4) Many companies have pledged not to ________ collected data to outside vendors.
A) process
B) sell
C) report
D) aggregate
Q5) Describe the different ways of categorizing CRM.
Page 13
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Chapter 9: Organizational Change and Business Process
Reengineering
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Q1) The development of the project team is the responsibility of the CEO along with leads in each area.
A)True
B)False
Q2) The benefits of BPM are driven by the Four R's of Process:
A) Roles, Relationships, Revenue, Routing.
B) Rules, Relationships, Revenue, Routing.
C) Roles, Rules, Revenue, Routing.
D) Roles, Relationships, Rules, Routing.
E) none of the above
Q3) The "to be" processes are the same as the existing processes.
A)True
B)False
Q4) A well-defined communication plan is a key component of change management.
A)True
B)False
Q5) A merger or acquisition usually entails some kind of organizational change.
A)True
B)False
Page 14
Q6) What tools are available for supporting BPR?
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