Enterprise Information Systems
Test Preparation
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated software solutions that support business processes and decision-making within organizations. This course covers the key components of enterprise systems, including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) systems. Students will examine how these systems streamline operations, improve data visibility, and foster strategic alignment across various business functions such as finance, human resources, and production. The course also addresses challenges in system integration, security, and change management, preparing students to evaluate and leverage enterprise information systems for organizational effectiveness and innovation.
Recommended Textbook
Business Driven Management Information Systems 3rd Edition by Baltzan
Available Study Resources on Quizplus 12 Chapters
1504 Verified Questions
1504 Flashcards
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Page 2
Chapter 1: What Is Strategy and Why Is It Important
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) _______ is high when buyers have few choices of whom to buy from and low when their choices are many.
A) Buyer power
B) Supplier power
C) Threat of new entrants
D) Rivalry among existing competitors
Answer: B
Q2) The three generic strategies are broad _____________ approaches that organizations fall under.
Answer: Competitive
Q3) The _______ knowledge officer is responsible for collecting, maintaining, and distributing the organization's knowledge.
Answer: Chief
Q4) Environmental scanning is the acquisition and analysis of events and trends in the environment _________ to an organization.
Answer: External
Q5) ____________ is responsible for ensuring the ethical and legal use of information within an organization.
Answer: Chief Privacy Officer (CPO
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which company has "The Wall of Shaygan", which is a digital dashboard that tracks 100-plus IT systems on a single screen?
A) Burlington Northern and Santa Fe Railroad
B) BostonCoach
C) Verizon Communications
D) RivalWatch
Answer: C
Q2) _____________ systems are various commercial applications of artificial intelligence.
Answer: Intelligent
Q3) Strategic decisions focus on short term objectives whereas Operational decisions focus on long term objectives.
A)True
B)False
Answer: False
Q4) __________________ stored in transaction processing systems are often used to source the data and information contained in decision support and executive information systems.
Answer: Data
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Chapter 3: Evaluating a Companys External Environment
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) An e-business model is an approach to conducting electronic business on the Internet.
A)True
B)False
Answer: True
Q2) What is a method of marketing via E-business?
A) Banner-ad
B) Pop-up ad
C) Viral marketing
D) All of the above
Answer: D
Q3) ___________ customer loyalty is an e-business benefit.
Answer: Increased
Explanation:
Q4) A ___________ socket layer (1) creates a secure and private connection between a client and server computer, (2) encrypts the information, and (3) sends the information over the Internet.
Answer: Secure
Q5) Expeida.ca is an example of a _________ -play business.
Answer: Pure
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Chapter 4: Evaluating a Companys Resources, Capabilities, and Competitiveness
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127 Flashcards
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Sample Questions
Q1) E-logistics manage the transportation and storage of goods.
A)True
B)False
Q2) ________________ is a dimension of social responsibility that refers to the position a firm takes on social and political issues.
A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT
Q3) Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components
Q4) ___________________________ allows people to exchange short public messages called tweets to give others status updates on what's happening in their lives at the moment.
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Chapter 5: The Five Generic Competitive Strategies
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Sample Questions
Q1) Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.
A)True
B)False
Q2) A transformation process is often referred to as the technical core, especially in manufacturing organizations, and is the actual conversion of inputs to outputs.
A)True
B)False
Q3) Operations management is responsible for managing the core processes used to manufacture goods and produce services.
A)True
B)False
Q4) Global ______________ management system provides the ability to locate, track, and predict the movement of every component or material anywhere upstream or downstream in the supply chain.
Q5) In a supply chain, payment flows in the direction of ________.
Q6) Describe the four drivers of supply chain management.
Page 7
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Chapter 6: Strengthening a Companys Competitive Position
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Which of the following is not a CRM industry best practice?
A) Define information needs and flows
B) Build an integrated view of the customer
C) Scalability for organizational growth
D) Implement in the big bang approach
Q2) What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?
A) Campaign management system
B) Cross-selling
C) Up-selling
D) List generator
Q3) ___________ occurs when a Web site can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person.
Q4) List and describe several benefits an organization can receive from CRM.
Q5) CRM suites will also incorporate TPS, MRP and MER modules as enterprises seek to take advantage of these initiatives.
A)True
B)False
8
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Chapter 7: Strategies for Competing in International Markets
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) A _______________ key is a field that uniquely identifies a given entity in a table.
Q2) __________________ data and information can significantly improve the chances of making a good decision and directly increase an organization's bottom line.
Q3) Which of the following does not draw a parallel between the challenges in business and the challenges of war?
A) Collecting information
B) Discerning patterns and meaning in the information
C) Accurate and complete information
D) Responding to the resultant information
Q4) Explain the multidimensional nature of data warehouses (and data marts) and the business value gained from multidimensional analysis.
Q5) Which of the following statements is true regarding customer information?
A) Customer information can exist in several operational systems
B) Customer information in each operational system could change
C) Customer information in each operational system can be different
D) All of the above
Q6) What is data visualization?
Page 9
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Chapter 8: Corporate Strategy
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) Unstructured collaboration involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules.
A)True
B)False
Q2) ___________________________________, such as instant messaging, live Web conferencing, and screen or document sharing, creates an environment for decision making.
Q3) Data is described as the "raw facts" that portray the characteristics of an event.
A)True
B)False
Q4) Knowledge management systems are very costly and they are always a drain on revenue.
A)True
B)False
Q5) List and describe the advantages of groupware systems.
Q6) A(n) ____________ system is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information.
Q7) Distinguish between knowledge management and knowledge management systems?
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Chapter 9: Ethics, Corporate Social Responsibility,
Environmental Sustainability, and Strategy
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Who are those who seek to cause harm to people or to destroy critical systems or information and use the Internet as a weapon of mass destruction?
A) White-hat hacker
B) Black-hat hacker
C) Crackers
D) Cyberterrorists
Q2) Which of the following is not included in the four quadrants of ethical and legal behaviour?
A) Legal behaviour and ethical behaviour
B) Illegal behaviour and ethical behaviour
C) Legal behaviour and unethical behaviour
D) None of the above
Q3) Describe the relationship between an e-mail privacy policy and in Internet use policy.
Q4) Employee monitoring policies explicitly state how, when, and where the company monitors its employees.
A)True
B)False
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Q5) Describe the important ethical concepts stemming from information technology.
Chapter 10: Building an Organization Capable of Good
Strategy Execution
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Sample Questions
Q1) What breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete?
A) RAD methodology
B) Agile methodology
C) Waterfall methodology
D) Extreme programming
Q2) _________ management is the application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project.
Q3) ____________ creep occurs when the scope of the project increases.
Q4) __________ chart is a simple bar chart that depicts project tasks against a calendar.
Q5) ____________________________________ methodology emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to accelerate the systems development process.
A) Rapid application development (RAD)
B) Extreme programming (XP)
C) Rational Unified Process (RUP)
D) Scrum
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Chapter 11: Managing Internal Operations
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85 Flashcards
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Sample Questions
Q1) What addresses when systems can be accessed by employees, customers, and partners?
A) Scalability
B) Capacity planning
C) Reliability
D) Availability
Q2) What is an open system?
A) Contains a repertoire of Web-based data and procedural resources that use shared protocols and standards permitting different applications to share data and services
B) The capability of two or more computer systems to share data and resources, even though they are made by different manufacturers
C) A broad, general term that describes nonproprietary IT hardware and software made available by the standards and procedures by which their products work, making it easier to integrate them
D) A computer system designed that in the event a component fails, a backup component or procedure can immediately take its place with no loss of service
Q3) Explain the three components of an enterprise architecture.
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Chapter 12: Corporate Culture and Leadership
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Sample Questions
Q1) ____________ fidelity is a means of linking computers using infrared or radio signals.
Q2) The term wireless refers to any type of electrical or electronic operation that is accomplished without the use of a "hard wired" connection.
A)True
B)False
Q3) A PDA differs from a normal cell phone in that it has an operating system and local storage, so users can add and store data, send and receive email, and install programs to the phone as they could with a smartphone.
A)True
B)False
Q4) The term mobile refers to any type of electrical or electronic operation that is accomplished without the use of a "hard wired" connection.
A)True
B)False
Q5) List and discuss concerns about a number of privacy issues associated with Location-based services (LBS)
Q6) List and discuss the key factors inspiring the growth of wireless technologies.
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