Enterprise Information Systems
Solved Exam Questions
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated information systems that support business processes, decision-making, and organizational objectives within large-scale enterprises. The course covers key concepts including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), and the role of information systems in streamlining operations and fostering competitive advantage. Emphasis is placed on technological frameworks, system architectures, strategic alignment, and the challenges of system integration and change management. Through case studies and real-world examples, students gain practical insight into how enterprises leverage information systems to enhance efficiency, innovation, and adaptability in dynamic business environments.
Recommended Textbook
Information Technology for Management 10th Edition by Efraim Turban
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14 Chapters
1696 Verified Questions
1696 Flashcards
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Chapter 1: Doing Business in Digital Times
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Enterprises use real-time data from tweets and sensors to gain insight into their customers' interests and preference.
A)True
B)False
Answer: True
Q2) Which of the following is not one of the IT directions or trends for the late 2010s?
A)Financial industry faces less regulation of communicating with customers via social media
B)Transition away from the traditional desktop and documents era and toward business apps in the cloud
C)Customers who are more socially engaged and intolerant of delays
D)More NFC applications in products and services
Answer: A
Q3) ________ refers to a set of capabilities enabled when physical things are connected to the Internet via sensors.
Answer: Internet of Things (IoT)
Q4) Computers,databases,and network services are examples of IT _________.
Answer: Commodities
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3
Chapter 2: Data Governance and IT Architecture Support
Long-Term Performance
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Data in databases are constantly in use or undergoing changes.As a result,it is impossible to use them for complex decision making or problem solving tasks.Which of the following is an appropriate solution to this problem?
A)Set aside specific time windows each day for halting data changes or new inputs to the database so that decision making or problem solving applications can use the data.
B)Conduct decision making or problem solving tasks prior to transferring data to the database.
C)Use the database data anyway since the results are better than not conducting any decision or problem solving analysis at all.
D)Extract,transform and load database data into a data warehouse where it can be formatted for further analysis.
Answer: D
Q2) Decision support systems are interactive applications that support highly structured decision making scenarios.
A)True
B)False
Answer: False
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4
Chapter 3: Data Management, Big Data Analytics, and Records Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) With text analytics,information is extracted out of large quantities of various types of textual information.Which of the following is not one of the steps involved in text analytics described in your text?
A)Exploration of documents for preliminary categorization or identification of common topics
B)Preprocessing of documents to standardize content as much as possible
C)Categorization and modeling of document content using statistical models and business rules
D)Visualization - translating text data to graphic format (e.g.charts,graphs)for effective reporting
Answer: D
Q2) _____________ helps companies tap into the massive volume of customer opinions expressed online.
A)Media metrics
B)Unstructured analytics
C)Text mining
D)Media mining
Answer: C
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Chapter 4: Networks for Efficient Operations and Sustainability
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) IPv4 addresses have 4 groups of four alphanumeric characters,which allow for 2^32 or roughly 4.3 billion unique IP addresses.
A)True
B)False
Q2) How does a virtual private network (VPN)provide additional security over other types of networks?
A)It requires a username and password for access.
B)It encrypts data packets prior to transmission.
C)Users are required to answer a set of "challenge questions" prior to being given access.
D)Users are required to pass a retinal scan,finger print scan or some other high level security test before they can access the network.
Q3) Broadband is the capacity,or throughput per second of a network.
A)True
B)False
Q4) Being profit-motivated without concern for damage to the environment is unacceptable.
A)True
B)False
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Chapter 5: Cybersecurity and Risk Management
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) .The IT security defense-in-depth model starts with ________.
A)Senior management commitment and support
B)IT security procedures and enforcement
C)Hardware and software selection
D)Acceptable use policies and IT security training
Q2) Online gambling offers easy fronts for international money-laundering operations.
A)True
B)False
Q3) Access to top secret or highly secure networks associated with Homeland Security or national defense often use authentication methods based on a biological feature,such as a fingerprint or retina to identify a person.These methods are called
Q4) Define social engineering.Describe two ways in which social engineering could be used to obtain credentials from a user in order to gain access to an account or network.
Q5) Managers should expect less tolerant regulators and greater fines and negative consequences for data breaches,according to KPMG.
A)True
B)False
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Chapter 6: Attracting Buyers With Search, Semantic, and Recommendation Technology
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) To calculate CoCA for a PPC campaign,you divide the total budget of the campaign by the number of customers who clicked the backlink.
A)True
B)False
Q2) ________ engines proactively identify products that have a high probability of being something the consumer might want to buy
Q3) Because businesses compete for people's attention,they have a vested interest in maintaining a high degree of visibility on search engine results pages.
A)True
B)False
Q4) Context defines the________ of the user;for example,trying to purchase music,to find a job,or to share memories with friends and family.
Q5) Nike website that had built using Java technology was practically invisible to the spiders that search engines use to crawl webpage content looking for keywords that serve as clues about t the website.
A)True
B)False
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Chapter 7: Mobile Technologies and Commerce
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Governments and industry associations are trying to control social media privacy abuses through legislation and professional standards,which frequently provide adequate protection.
A)True
B)False
Q2) WordPress is one of the leading platforms for ________.
Q3) Describe three ways in which organizations could use blogs or microblogs as tools to improve business performance.
Q4) AJAX and XML are technologies that make it possible for web pages to respond to users' actions without requiring the entire page to reload.
A)True
B)False
Q5) ________ allow teams to collaborate on the creation and editing of documents.
A)Dropbox and Box
B)Diigo and Delicious
C)Wikis
D)Discussion groups
Q6) Identify two ways in which organizations or startup businesses can leverage the power of the crowd.Give an example of each.
Page 9
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Chapter 8: Retail, E-Commerce, and Mobile Commerce Technology
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Whenever Chris shops at local stores,she uses her smartphone to scan the barcodes of products so that she can compare prices from other stores as well as online shopping sites.Her smartphone app also allows her to check product reviews and get product information.Using a mobile device as a shopping aid in this manner is called_____________.
Q2) Starbucks allows customers to pay with their mobile devices.Customers create an account with Starbucks as part of the retailer's loyalty program,and transfer money to a pre-paid account.Upon check out,users activate the Starbucks app,which creates a bar code or QR code that can be scanned at check out.
A)True
B)False
Q3) B2B comprises 35 percent of e-commerce dollar volume.
A)True
B)False
Q4) ________ provides online banking in 60 countries.
A)Citi Online
B)Cyber Chase
C)HSBCnet
D)AmazonApp
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Chapter 9: Effective and Efficient Business Functions
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) A system of policies and procedures to prevent and detect illegal acts committed by managers,employees,customers,or business partners is called __________.
A)Check and balances
B)Regulatory compliance
C)Internal fraud
D)Fraud risk management
Q2) ________ accounting software solutions include the features of traditional systems,with the added benefit of anytime,anywhere accessibility and updating.
Q3) A ___________ is similar to Computer Integrated Manufacturing,but is based much more on standard reusable application software instead of custom designed software programs.It eliminates the information gap that existed in previous years by providing real time information.
A)Quality control system
B)Manufacturing execution system
C)Transportation management system
D)Just-in-time system
Q4) __________ is a language for the electronic communication of business data.
Q5) A weakness in a(n)_______ is a major cause of fraud.
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Chapter 10: Strategic Technology and Enterprise Systems
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) SCM systems are configured to achieve two business goals,which are to increase revenue and maximize inventory.
A)True
B)False
Q2) CRM and data are necessary,but insufficient.Business performance improvement actually depends to a greater extent on people and processes.
A)True
B)False
Q3) The order fulfillment process starts when an order is received,and includes the following nine activities that are supported by SCM software or are automated.Identify and discuss four of the steps in the order fulfillment process.
Q4) Which of the following does not describe the Urbee?
A)It is the world's first 3D-printed car.
B)The entire car body was 3D-printed using Stratasys printers.
C)It is designed to be highly energy-efficient,including manufacturing processes
D)Sales of the Urbee are forecasted to increase significantly destroying traditional manufacturing methods.
Q5) ________ operations are activities that support the fulfillment of orders.
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Chapter 11: Data Visualization and Geographic Information Systems
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Deloitte Consulting's HIVE is a physical environment where people can examine the latest analytics approaches themselves using their own data.
A)True
B)False
Q2) Which of the following is not a benefit of enterprise mashup apps?
A)Dramatically reduces time and effort needed to combine disparate data sources.
B)Users can define their own data mashups by combining fields from different data sources that were not previously modeled.
C)Users can access data from multiple competitor data warehouses to gain business intelligence.
D)Enables the building of complex queries by non-experts with a drag-and-drop query-building tool.
Q3) Unlike a flat map,a GIS-generated map has many layers of information for many ways of thinking about a geographic space.
A)True
B)False
Q4) Explain three benefits of data mashup technology to an enterprise.
Q5) Describe the functions and business value of GIS and geocoding.
Page 13
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Chapter 12: IT Strategy and Balanced Scorecard
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Which of the following characteristics of cloud strategy and services is false?
A)Cloud computing is a way for companies to procure technology as a service.
B)IT resources no longer depend on capital investments and IT developers to own that resource.
C)IT capabilities can be sourced,scaled on,and delivered on demand without physical location,labor,or capital restrictions.
D).Cloud is being adopted across more of the enterprise as full replacements for on-premises systems.
Q2) The __________ is a group of managers and staff representing various organizational units that is set up to establish IT priorities and to ensure that the IS department is meeting the needs of the enterprise.
A)Steering committee
B)Board of directors
C)Executive suite
D)Audit team
Q3) When selecting a vendor,two criteria to assess are experience and stability.
A)True
B)False
Q4) ________ is the ability to get data into and out of the cloud service.
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Chapter 13: Project Management and SDLC
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) During project analysis,IT projects should be examined holistically-that is,in combination in order to identify investment synergies-using a project portfolio management approach.
A)True
B)False
Q2) Scope creep is the piling up of numerous small delays that by themselves may be manageable,but in aggregate are significant.
A)True
B)False
Q3) Lessons learned to keep projects on track include all of the following except
A)Set realistic and detailed project plans with adequate time and resources.
B)Encourage timely feedback and be willing to listen.
C)Manage risk with regular project status reviews.
D)Perform a postmortem with all members of the project team.
Q4) Projects have a defined start date and finish date that determine the project's
Q5) Explain the purpose of integrated change control.Why must decisions about changes be documented?
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Chapter 14: Ethical Risks and Responsibilities of IT
Innovations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Every industry is being impacted by ________ computing systems-the supersized,scalable,and resilient data centers pioneered by data-dependent and social media companies.
A)cloud
B)hyperscale
C)mobile networked
D)Hadoop
Q2) When a Google Street View car encountered an open Wi-Fi network-a non-password-protected router-it recorded all the digital traffic traveling across that router,which the FCC determined was illegal.
A)True
B)False
Q3) The Facebook paradox refers to this phenomenon where social users are concerned about privacy but their behaviors contradict these concerns to an extreme degree.
A)True
B)False
Q4) Every industry is being impacted by __________computing systems-the supersized,scalable,and resilient data centers pioneered by data-dependent and social media companies
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