Enterprise Information Systems
Final Exam Questions
Course Introduction
Enterprise Information Systems (EIS) is a course designed to provide students with a comprehensive understanding of how large organizations use integrated software applications to manage business operations effectively. The course explores the architecture, implementation, and management of critical systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM). Students analyze real-world case studies to understand the strategic role of information systems in supporting organizational goals, data analytics, business process integration, and decision-making. Emphasis is placed on the challenges and best practices of deploying enterprise-wide solutions, security concerns, and the evolving technological landscape impacting modern enterprises.
Recommended Textbook
Decision Support and Business Intelligence Systems 9th Edition by Efraim Turban
Available Study Resources on Quizplus
14 Chapters
965 Verified Questions
965 Flashcards
Source URL: https://quizplus.com/study-set/2223
Page 2
Chapter 1: Decision Support Systems and Business Intelligence
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/44187
Sample Questions
Q1) Management is a process by which organizational goals are achieved by using resources.The resources are considered ________,and attainment of goals is viewed as the ________ of the process.
A) expenses; profits
B) inputs; output
C) pressures; opportunities
D) scarce; success
Answer: B
Q2) Automated Decision Systems (ADS)is a business ________ system that uses intelligence to recommend solution to repetitive decisions (such as pricing).
Answer: rules-based
Q3) Research and development (R & D)planning and social responsibility planning are unstructured decisions,which cannot be supported by computerized decision support systems.
A)True
B)False
Answer: False
Q4) ________ is the efficient and effective execution of specific tasks.
Answer: Operational control
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Decision Making, Systems, Modeling, and Support
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/44188
Sample Questions
Q1) Which of the following is a physical replica of a system,usually on a different scale from the original?
A) Complex model
B) Iconic model
C) Duplicated model
D) Composite model
Answer: B
Q2) ________ is synonymous with the whole process of management.
Answer: Decision making
Q3) Experimentation with a real system is possible only for one set of conditions at a time and can be disastrous.
A)True
B)False
Answer: True
Q4) Groupthink tends to ________ the quality of decisions.
A) be detrimental to
B) improve
C) prolong
D) complicate
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Decision Support Systems Concepts,
Methodologies, and Technologies:
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/44189
Sample Questions
Q1) User interface of a DSS includes not only the hardware and software but also factors that deal with ease of use,accessibility,and human-machine interactions.
A)True
B)False
Answer: True
Q2) Optimization,simulation,statistics systems,and ES currently run in ________.These developments simplify access to data,models,and knowledge,and simplify their integration.
A) ASPs
B) user interfaces
C) Java
D) .NET
Answer: C
Q3) An ________ allows the manager to benefit from the decision support system without actually having to use the keyboard.
Answer: intermediary
Q4) ________ are generally utilized to analyze decision-making situations and make a DSS different from most MIS.
Answer: models
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Modeling and Analysis
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/44190
Sample Questions
Q1) A(n)________ is a model based management system constructed in an object-oriented environment.
Q2) Which of the following are factors that affect the result variables,but are not under the control of the decision maker?
A) Parameters
B) Decision variables
C) Independent variables
D) Output variables
Q3) The pessimistic approach assumes that the best possible outcome of each alternative will occur and then selects the best of the best.
A)True
B)False
Q4) Which of the following is a step-by-step search process for obtaining an optimal solution?
A) Analytic technique
B) Algorithm
C) Heuristic
D) Linear programming
Q5) What is an influence diagram? Name a benefit of influence diagrams.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Data Mining for Business Intelligence
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/44191
Sample Questions
Q1) Compared to the other steps in CRISP-DM,data preprocessing consumes the most time and effort; most believe that this step accounts for roughly 80 percent of the total time spent on a data mining project
A)True
B)False
Q2) With ________,a fixed number of instances from the original data is sampled (with replacement)for training and the rest of the dataset is used for testing.This process is repeated as many times as desired.
Q3) Clustering partitions a collection of things,such as objects and events presented in a structured dataset into segments whose members share similar characteristics.
A)True
B)False
Q4) List the six steps in the CRISP-DM Data Mining Process.
Q5) The data mining environment is usually a client-server architecture or a Web-based information systems architecture.
A)True
B)False
Q6) List the four data preprocessing steps.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Artificial Neural Networks for Data Mining
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/44192
Sample Questions
Q1) In ________,the network is self-organizing; that is,it organizes itself internally so that each hidden processing element responds strategically to a different set of input stimuli.
Q2) In neural network,it is through repeated adjustments of ________ that the network learns.
Q3) In single,hidden-layer structured neural network,this hidden layer converts inputs into a ________ combination.
A) continuous
B) linear
C) nonlinear
D) nonstop
Q4) The connection weights express the ________ of the input data.
A) significance
B) value
C) mathematical value
D) worth
Q5) List the procedures of the learning algorithm.
Q6) ________ testing is used to comparing test results to historical results.
Q7) ANN stands for ________.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Q8) ________ refers to a pattern recognition methodology for machine learning.
Chapter 7: Text and Web Mining
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/44193
Sample Questions
Q1) The main categories of knowledge extraction methods are recall,search,and signaling.
A)True
B)False
Q2) The term "stop-words" are used by text mining to ________ commonly used words.
Q3) At a very high level,the text mining process consists of each of the following tasks except:
A) Create log frequencies.
B) Establish the corpus.
C) Create the term-document matrix.
D) Extract the knowledge.
Q4) Two advantages associated with the implementation of NLP are word sense disambiguation and syntactic ambiguity.
A)True
B)False
Q5) What are three of the challenges for effective and efficient knowledge discovery posed by the Web?
Q6) ________ is the semi-automated process of extracting patterns from large amounts of unstructured data sources.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Data Warehousing
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/44194
Sample Questions
Q1) ________ is the process of loading and provides data via the data warehouse as they become available.
Q2) Describe a star schema.
Q3) EII (enterprise information integration)tools use predefined metadata to populate views that make integrated data appear relational to end-users.________ may be the most important aspect of EII,because it allows data to be tagged either at the time of creation or later.
Q4) The high cost of data warehouses limits their use to large companies.As an alternative,many firms use a lower-cost,scaled-down version of a data warehouse referred to as (an)________.
A) data mart
B) operational data store
C) dependent data mart
D) independent data mart
Q5) Operational data store is used for the medium- and long-term decisions associated with the enterprise data warehouse (EDW).
A)True
B)False
Q6) List five benefits of a hosted data warehouse.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Business Performance Management
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/44195
Sample Questions
Q1) A ________ is the quantification of an objective for a designated period of time.For example,if an organization has an objective of increasing profitability,that objective is turned into quantified targets
Q2) A number of surveys have highlighted the gap that routinely exists in organizations between their strategic plans and the execution of those plans.What are the reasons for this strategy gap?
Q3) The primary challenge of dashboard design is to display all the required information to be displayed clearly and without distraction on a single screen in a manner that can be assimilated quickly.
A)True
B)False
Q4) Logically speaking,a BPM system consists of three basic parts,or layers.Which of the following is not one of those parts or layers?
A) BPM applications
B) Dashboards and scorecards
C) Information hub
D) Source systems
Q5) Describe the steps in DMAIC performance model.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Collaborative Computer-Supported Technologies
and
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/44196
Sample Questions
Q1) List and describe the three categories in Groupware products.
Q2) Which of the following is a key feature of idea-generating GDSS software?
A) The software does all of the thinking.
B) Bombarding the user with many ideas.
C) Information overload.
D) All of the above.
Q3) List the benefits of VoIP for business users.
Q4) With ________,group members can work on the same document which is shown on the PC screen of each participant.
A) data conferencing
B) whiteboards
C) instant messaging
D) screen sharing
Q5) Personality-related creativity traits include inventiveness,independence,individuality,enthusiasm,and flexibility,and these traits have been assessed through the widely used Torrance Tests of Creative Thinking.
A)True
B)False
Q6) Describe the four cells frameworks of time and space in communications.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Knowledge Management
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/44197
Sample Questions
Q1) eXtensible Markup Language (XML)enables standardized representations of data structures so that data can be processed by different systems without additional programming.
A)True
B)False
Q2) Knowledge is:
A) dynamic.
B) contextual.
C) information in action.
D) all of the above.
Q3) Knowledge management is the systematic and active managing of ideas,information,and knowledge that reside in an organization's external environment.
A)True
B)False
Q4) ________ are the doorways into many knowledge management systems.They have evolved from the concepts underlying EIS,GSS,Web browsers,and DBMS.
Q5) Explicit knowledge deals with objective,rational,and technical knowledge. A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Artificial Intelligence and Expert Systems
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/44198
Sample Questions
Q1) ________ is the recognition and understanding of spoken language by a computer.
Q2) Describe abilities that are signs of intelligence.
Q3) Sensory systems,such as vision systems,tactile systems,and signal-processing systems,when combined with AI,define a broad category of systems generally called ________.
Q4) In ________ expert systems,knowledge in the knowledge base is represented in IF-THEN rules that combine the condition and the conclusion for handling a specific situation.
Q5) In the traditional Boolean logic,a person's credit score is either good or bad.In ________,the credit record may be assessed as both good and bad,but with different degrees.
A) genetic algorithms
B) artificial intelligence
C) language translation
D) fuzzy logic
Q6) List and describe the generic categories of expert systems.
Q7) Describe heuristics and give an example.Why do many AI methods use heuristics?
Q9) Describe the characteristics of artificial intelligence. Page 14
Q8) ________ is a test designed to measure the intelligence of a computer.
Q10) An ________ is an expert system without the knowledge in the knowledge base.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: Advanced Intelligent Systems
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/44199
Sample Questions
Q1) The basic principle of machine learning is that there are data that preserve previous decision experience,and these experience-based records are called ________.
Q2) Inductive learning allows the computer to use historical cases to solve new problems.
A)True
B)False
Q3) The thinking behind fuzzy logic is that decision making is not always a matter of crisp logic,e.g.,black or white or true or false.It often involves tones of gray and varying degrees of truth.
A)True
B)False
Q4) Crossover means choosing a random position in the string and exchanging the segments ________ of this point with another string.
A) to the right
B) to the left
C) to both left and right
D) to either left or right
Q5) Describe case-based reasoning.What type of leaning is it?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 14: Management Support Systems: Emerging
Trends and Impacts
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/44200
Sample Questions
Q1) On the positive side for RFID,________ have a longer read range,better accuracy,more complex rewri information storage,and richer processing capabilities
Q2) Web 2.0 is not only changing what is on the Web,but also how it works.
A)True
B)False
Q3) Serious legal issues may develop with the introduction of intelligent systems; liability and ________ are the dominant problem areas.
Q4) Wikia is working on community-developed Web searches.If they can create a successful one,________ will have a challenger.
Q5) Advertising and sales are the major EC activities in public social networks.
A)True
B)False
Q6) Just as RFID generates major data streams for further analysis through BI technologies that can assist in decision making,another massive data source and technologies to make sense of the data are emerging.This type of data mining is called reality mining.
A)True
B)False
Page 17
To view all questions and flashcards with answers, click on the resource link above.