Enterprise Information Systems
Exam Answer Key
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated information systems within modern organizations. The course covers the role of enterprise systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) in supporting business processes, data flow, and decision-making across functional areas. Key topics include system architecture, information management, process integration, system selection and implementation, and issues related to security, scalability, and organizational change. Through case studies and practical examples, students learn how information systems enable operational efficiency, strategic advantage, and responsive enterprise operations in a global business environment.
Recommended Textbook
Management Information Systems Global 14th Edition by Kenneth C. Laudon
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15 Chapters
1348 Verified Questions
1348 Flashcards
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Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) How does a company's use of information systems affect its corporate strategies?
Provide an example.
Answer: A firm's ability to effectively use information technology is interdependent with its ability to implement corporate strategies and achieve corporate goals. More and more, the ability to compete and succeed depends on a company's ability to implement technology. What a business would like to do in the future can depends on what its systems will be able to do. Examples of this might be a company who invests in information systems that enable it to create new products or to make its distribution system more efficient, allowing the company to become the low-cost producer.
Q2) Which of the following are key corporate assets?
A) intellectual property, core competencies, and financial and human assets
B) production technologies and business processes for sales, marketing, and finance
C) knowledge and the firm's tangible assets, such as goods or services
D) time and knowledge
E) significant business relationships
Answer: A
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Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
A) CRM
B) enterprise system
C) extranet
D) intranet
E) MIS
Answer: C
Q2) ________ applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.
Answer: Enterprise
Q3) DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.
A)True
B)False
Answer: True
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Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) An efficient customer response system directly links consumer behavior to distribution and production and supply chains.
A)True
B)False
Answer: True
Q2) Along with capital, ________ is the primary production input that the organization uses to create products and services.
A) structure
B) culture
C) politics
D) natural resources
E) labor
Answer: E
Q3) The competitive forces model cannot be used to analyze modern digital firms which face new competitive forces that are not true of traditional firms.
A)True
B)False
Answer: False
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Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware.
A)True
B)False
Q2) What are the steps in conducting an ethical analysis?
Q3) Any intellectual work product that isn't based on public knowledge can be classed as a trade secret.
A)True
B)False
Q4) Key differences between software and books include all of the following except
A) software contains more information than a book.
B) software is less easily inspected than a book.
C) software products are more easily compared to each other than books.
D) software is understood to be more fallible than a book.
E) it is more difficult to inspect software for flaws.
Q5) One of the capabilities of Internet communication is the ability of the individual to appear essentially anonymous by using made-up user names. Is anonymity the same thing as privacy, and should it be a right?
What ethical issues are raised by increased anonymity?
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Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) Software that manages the resources of the computer is called
A) operating system software.
B) application software.
C) data management software.
D) network software.
E) partitioning software.
Q2) ________ allows a single computing resource, such as a server, to appear to the user as multiple logical resources.
A) Cloud computing
B) Virtualization
C) Quantum computing
D) Nanotechnology
E) Utility computing
Q3) Application server software is responsible for locating and managing stored Web pages.
A)True
B)False
Q4) In green computing, reducing computer power consumption is a top priority.
A)True
B)False
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) Relational DBMSs use key field rules to ensure that relationships between coupled tables remain consistent.
A)True
B)False
Q2) HTML has become the preferred method of communicating with back-end databases because it is a cross-platform language.
A)True
B)False
Q3) Implementing a Web interface for an organization's internal database usually requires substantial changes to be made to the database.
A)True
B)False
Q4) The project operation
A) combines relational tables to provide the user with more information than is otherwise available.
B) creates a subset consisting of columns in a table.
C) organizes elements into segments.
D) identifies the table from which the columns will be selected.
E) creates a subset consisting of rows in a table.
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Chapter 7: Telecommunications, the Internet, and Wireless
Technology
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Sample Questions
Q1) All of the following are physical components of an RFID system except A) bar code.
B) antenna.
C) radio transmitters.
D) tags.
E) a stationary or handheld device.
Q2) A computer network consists of at least three computers.
A)True
B)False
Q3) Which digital cellular standard is used widely throughout the world except the United States?
A) GSM
B) CDMA
C) WLAN
D) LTD
E) 4G
Q4) How does packet switching work?
Q5) What has made the Google search engine so successful?
Q6) What is Web 3.0, and how do you think Web 3.0 developments could impact businesses? Page 9
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) The communications lines in a client/server environment are specifically vulnerable to
A) vandalism.
B) malware.
C) software failure.
D) tapping.
E) errors.
Q2) The HIPAA Act of 1996
A) requires financial institutions to ensure the security of customer data.
B) specifies best practices in information systems security and control.
C) imposes responsibility on companies and management to safeguard the accuracy of financial information.
D) outlines medical security and privacy rules.
E) identifies computer abuse as a crime and defines abusive activities.
Q3) One form of spoofing involves forging the return address on an e-mail so that the e-mail message appears to come from someone other than the sender.
A)True
B)False
Q4) What are the security challenges faced by wireless networks?
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) Which of the following statements about enterprise applications is not true?
A) Enterprise applications require organizational learning.
B) Enterprise applications introduce "switching costs."
C) Enterprise applications are based on organization-wide definitions of data.
D) Enterprise applications require fundamental changes in the way a business operates.
E) Enterprise applications are best implemented when few changes in business processes are required.
Q2) Before the Internet, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
A)True
B)False
Q3) Supply chain management systems are a type of enterprise system.
A)True
B)False
Q4) Identify and describe the two types of customer relationship management applications.
Q5) What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) You have been hired as a marketing consultant by a law firm in Los Angeles that specializes in juvenile justice. What ways can you use the Internet as a marketing tool and to advertise the firm's services?
Q2) Reducing the business process layers in a distribution channel is called
A) disintermediation.
B) BPR.
C) market segmentation.
D) network effects.
E) market transparency.
Q3) Which of the following Internet business models does Amazon.com use?
A) vontent provider
B) portal
C) market creator
D) e-tailer
E) transaction brokder
Q4) List and describe at least five different Internet business models. Which of these models do you think would be the most risky for a startup business today?
Support your answer.
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) While systems such as KWS can manage semistructured and unstructured information, enterprise-wide content management systems are designed to manage a firm's structured information.
A)True
B)False
Q2) Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)
A) investment workstation.
B) organizational learning system.
C) employee enrichment system.
D) learning management system.
E) employee management system.
Q3) The model of human knowledge used by expert systems is referred to as
A) the knowledge base.
B) CBR.
C) a neural network.
D) AI.
E) an inference engine.
Q4) Identify the three major types of knowledge management systems. Provide two examples of each.
Page 14
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) What is the business value of a DSS?
Q2) DSS are a special category of GIS.
A)True
B)False
Q3) You are an analyst for a firm that imports and distributes specialty oils and vinegars and your company wants you to evaluate their options for taking advantage of cutting edge business analytics. What are their choices? What will you recommend?
Q4) The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.
A) digital dashboard
B) balanced scorecard
C) KPI
D) data visualization
E) predictive analytics
Q5) The first stage in Simon's decision-making process model is the design stage.
A)True
B)False
Q6) Describe the balanced scorecard model and its role in ESS.
Page 15
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Chapter 13: Building Information Systems
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Sample Questions
Q1) Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed
A) compliance.
B) production.
C) maintenance.
D) acceptance.
E) implementation.
Q2) ________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed.
A) Systems analysis and design document
B) Information requirements
C) A data flow diagram
D) Feasibility study
E) Request for proposal
Q3) The oldest method for building information systems is prototyping.
A)True
B)False
Q4) Identify and describe each of the five systems' development approaches.
Page 16
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Chapter 14: Managing Projects
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Sample Questions
Q1) Intangible benefits generally do not lead to quantifiable gains in the long run.
A)True
B)False
Q2) A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n)
A) project plan.
B) portfolio analysis.
C) information systems plan.
D) enterprise analysis.
E) strategic planning document.
Q3) Which method is used to assign weights to various features of a system?
A) information systems plan
B) scoring model
C) portfolio analysis
D) TCO
E) real options model
Q4) A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists.
Page 17
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) German companies
A) do not recognize the profit until the project is completely finished and they have been paid.
B) recognize profits before the project is finished.
C) recognize profits when the project is initialized.
D) do not recognize the profits until they have been formally audited.
E) do not have profits, but instead report dividends.
Q2) What are the four specific types of business challenges to global business systems? Which one do you think will be easiest to solve? Why?
Q3) Which of the following is not one of the main organizational issues facing firms who are seeking to globalize?
A) choosing a global strategy
B) organizing the global business structure
C) organizing the systems management
D) defining the global environment
E) organizing the business
Q4) Describe the four main global strategies that form the basis for global firms' organizational structure.
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