Enterprise Information Systems
Chapter Exam Questions
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated information systems within organizations. The course examines the role of technologies such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) in streamlining business processes and supporting strategic decision-making. Students learn about the challenges of system integration, data management, and process automation, as well as the organizational and managerial implications of deploying large-scale information systems. Case studies and practical exercises provide insight into real-world applications, project life cycles, and the impact of enterprise systems on efficiency and competitiveness.
Recommended Textbook
Processes Systems and Information An Introduction to MIS 2nd Edition by Earl
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H. McKinney Jr
Chapter 1: The Importance of Mis
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Q1) Which of the following is a key for companies when choosing a competitive strategy?
A) It is essential for companies to commit to more than one strategy at a time.
B) The competitive strategy of companies must be distinctive and maintainable.
C) Companies must sell products at the highest price to become a cost leader.
D) Companies should try to imitate the competitive strategies of competitors.
Answer: B
Q2) Ben is in charge of the delivery process at a local store.After going through the week's delivery schedule,he calls his team and assigns territories for each individual.He contacts the supervisor to arrange the necessary transport.Which activity of the value chain is Ben executing?
A) marketing
B) inbound logistics
C) outbound logistics
D) operations
Answer: C
Q3) It is always wrong to try to do more than one competitive strategy at a time.
A)True
B)False
Answer: True
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Chapter 2: Business Processes, information Systems, and Information
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Q1) Innovation is not expected in structured processes,but it is required in dynamic processes.
A)True
B)False
Answer: True
Q2) Which of the following is considered a software when writing a class report?
A) the steps used to start the program
B) the content of the report
C) the word-processing program
D) the keyboard
Answer: C
Q3) The quality of an information system is determined by the quality of the user's thinking.
A)True
B)False Answer: True
Q4) Information is knowledge derived from recorded facts or figures.
A)True
B)False Answer: True
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Chapter 3: Hardware, software, and Networks
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Q1) To ensure acceptable performance,commercial Web sites are usually supported by Web server computers in a facility called a Web farm.
A)True
B)False
Answer: True
Q2) What is HTML? Explain how it is used in Web pages.
Answer: Hypertext Markup Language (HTML)is the most common language for defining the structure and layout of Web pages.An HTML tag is a notation used to define a data element for display or other purposes.Tags are enclosed in angle brackets that occur in pairs.The words between a pair of tags are the value of the tag.The creator of a Web page will define the style (font size,color,and so forth)for the tags to be used.An attribute is a variable used to provide properties about a tag.Not all tags have attributes.Each attribute has a standard name. Web pages include hyperlinks,which are pointers to other Web pages.A hyperlink contains the URL of the Web page to find when the user clicks the hyperlink.The URL can reference a page on the server that generated the page containing the hyperlink or it can reference a page on another server.The attribute for a hyperlink is href,and its value indicates which Web page is to be displayed when the user clicks the link.
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Chapter 4: Database Processing
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Q1) A many-to-many (N:M)relationship means that more than one entity is allowed on each side of the relationship and that the number of entities on each side can be different.
A)True
B)False
Q2) The easiest time to change the database structure is after the data modeling stage.
A)True
B)False
Q3) A data model describes data and relationships that will be stored in the database.
A)True
B)False
Q4) In an entity-relationship (E-R)diagram,an entity is represented by a triangle,and the relationships between entities are represented by dotted lines.
A)True
B)False
Q5) What is the purpose of a database?
Q6) Describe a DBMS and its functions.List some of the popular DBMS products.
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Chapter 5: Using Is to Improve Processes
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Q1) A process can be improved by outsourcing an activity.
A)True
B)False
Q2) A department uses its own system because it can be purchased and implemented more quickly than most enterprise solutions.
A)True
B)False
Q3) Every business process has one or more possible objectives.
A)True
B)False
Q4) Jennifer was recently hired by a software firm to investigate employee complaints,and train and evaluate personnel.Jennifer is in charge of the ________ processes in the software firm.
A) operations
B) service
C) technology development
D) human resources
Q5) An objective is a desired goal an organization has decided to pursue.
A)True
B)False
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Chapter 6: Supporting Processes With Erp Systems
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Q1) A ________ works for an enterprise resource planning (ERP)vendor or a third party and helps budget,plan,train,configure,and implement an ERP system.
A) developer
B) consultant
C) systems analyst
D) business analyst
Q2) Name two vendors of enterprise resource planning (ERP)solutions and explain how they are unique.
Q3) The ________ is used to specify the raw materials,quantities,and subassemblies needed to create a final product.
A) bill of material
B) bill of lading
C) item identifier
D) dashboard
Q4) Explain configuration in enterprise resource planning (ERP)systems.What are its limitations?
Q5) What are the different business functions integrated by enterprise resource planning (ERP)products?
Q6) How can the problem of information silos be solved?
Page 8
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Chapter 7: Supporting the Procurement Process With Sap
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Q1) Which of the following documents is received by a firm from its suppliers and contains details such as the amount due to the supplier and the purchase order number?
A) memorandum of association
B) term sheet
C) itemized bill
D) purchase requisition
Q2) Describe the purchase requisition activity after the implementation of SAP.
Q3) Describe the benefits of implementing SAP in the accounting process.
Q4) ________ is the process of obtaining the goods and services needed by an organization.
A) Production
B) Procurement
C) Lead generation
D) Outbound logistics
Q5) Large organizations prefer to use SAP,Oracle,or Microsoft because they support the integration of a wide variety of processes.
A)True
B)False
Q6) Define the term lead time.
Page 9
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Chapter 8: Supporting the Sales Process With Sap
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Q1) In an organization that has implemented SAP,the accounting department receives a message that it can bill a customer for a sale when the ________.
A) order is picked and packed at the warehouse
B) sales order is approved in SAP
C) sales order is generated in SAP
D) warehouse posts the goods issue in SAP
Q2) What is process synergy?
Q3) Which of the following is a general benefit that is achieved as a result of implementing SAP if the company followed a typical sales process earlier?
A) Every department's database will be separated and protected from other departments.
B) Process synergy can be avoided.
C) The process of checking credit for new customers will be faster.
D) The warehouse manager can approve sales to priority customers.
Q4) Clearinghouses match buyers and sellers by using an IS version of a standard auction.
A)True
B)False
Q5) What is a sale? What are the key activities in sales?
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Chapter 9: Collaboration and Is
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Q1) The project management team at Lebel Inc.creates multiple versions of a document after successive iterations.In order to retrieve the required version in the least time,the team must create a document containing project ________.
A) cookie data
B) metadata
C) procedures
D) contributors
Q2) Which of the following is an efficiency objective of collaboration?
A) to meet time and cost limits
B) to have a meaningful experience
C) to make a successful deliverable
D) to grow in team capability
Q3) Which of the following is a tool used for asynchronous communication?
A) discussion forums
B) webinars
C) conference calls
D) multiparty text chat
Q4) A Gmail account is essential to edit a document stored in Google Drive.
A)True
B)False
Page 11
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Chapter 10: Social Media and Is
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Q1) As a social media application's market share grows,the objectives of its providers typically shift toward ________.
A) promoting services
B) community relationship
C) increasing revenue
D) strategic support
Q2) What are the three objectives of building social capital?
Q3) Which of the following is a unique feature of social media data?
A) a tag
B) a keylogger
C) a botnet
D) a rootkit
Q4) DesignDeltaz.com outsources projects from various organizations to a large number of designers in its online database.In this case,the social media process supporting the business is referred to as ________.
A) keylogging
B) open sourcing
C) cause marketing
D) crowdsourcing
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Chapter 11: Business Intelligence and Is
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Q1) A data warehouse is specially designed to sort and retrieve large volumes of data.
A)True
B)False
Q2) The objective of most business intelligence processes is to inform.
A)True
B)False
Q3) Selling products in addition to what customers request is called ________.
A) hard-selling
B) down-selling
C) up-selling
D) cross-selling
Q4) Which of the following is true about unsupervised data mining?
A) Activities are different from a reporting activity.
B) Analysts do not create a model before running the analysis.
C) Statistical analysis is applied to data prior to the analysis.
D) Statistical tools used are simple and easy to understand.
Q5) Describe the major risks faced by businesses from business intelligence users.
Q6) How is data collected and stored in a BI system?
Q7) How will the growth of business intelligence lead to technology backlash?
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Chapter 12: Mis Management Processes: Process
Management, systems Development, and Security
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Q1) What are cookies? How are they a threat to data security?
Q2) Describe how SSL/TLS works when a system communicates securely with a Web site.
Q3) Which of the following is the last activity in the SDLC process?
A) implementing the system
B) testing the system
C) creating system components
D) maintaining the system
Q4) Firewalls can block traffic from particular sites known for malicious content to any user behind it.
A)True
B)False
Q5) Once the goals and scope of a new information system is defined,the next immediate task is to ________.
A) plan the project
B) create procedures
C) form a project team
D) assess its feasibility
Q6) What is a vulnerability? Explain with an example.
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Q7) Explain the importance of the requirements determination stage of the SDLC process.
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