Enterprise Applications Integration
Textbook Exam Questions
Course Introduction
Enterprise Applications Integration explores the strategies, techniques, and technologies used to connect disparate business systems and applications within an organization. The course emphasizes the importance of integrating software applications to enable seamless data flow, automate business processes, and enhance information visibility across departments. Topics include middleware solutions, service-oriented architecture (SOA), application programming interfaces (APIs), data mapping, enterprise service buses (ESBs), and interoperability standards. Through real-world case studies and hands-on exercises, students learn to design, implement, and manage integration solutions that improve operational efficiency and support organizational goals.
Recommended Textbook
Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) Historically, each department had its own separate computer system that was designed for the specific tasks in that department.
A)True
B)False
Answer: True
Q2) An organization must first do a ________ to help narrow down the ERP vendors to a select few.
A) system analysis
B) needs assessment
C) vendor review
D) performance review
Answer: B
Q3) What are the main steps in a typical ERP implementation methodology?
Answer: Every ERP software vendor and consulting firm boasts of having their own implementation methodologies. But they all basically follow the same pattern. This can be viewed in terms of five separate phases: Requirements Gathering/Gap Analysis, System Design, Building and Testing, Implementation, and Stabilization and Support. Throughout all these phases change management processes should also be in place.
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Chapter 2: Systems Integration
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Q1) If there is a system failure or a major disaster it is crucial that a good ________ system for the integrated system be in place.
A) hardware
B) backup and recovery
C) database
D) crisis management
E) electrical
Answer: B
Q2) Mid-level managers typically focus on planning the long-term strategy of the organization.
A)True
B)False
Answer: False
Q3) The functional model of POSDCORB (Planning, Organizing, Staffing, Directing, Coordinating, Reporting, Budgeting) dates back to the 1930s yet is still in use today.
A)True
B)False
Answer: True
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Chapter 3: Enterprise Systems Architecture
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Q1) Order placement and schedule is handled in the ________ module.
A) sales and marketing
B) purchasing
C) logistics
D) finance
E) asset management
Answer: A
Q2) Middleware provides generic interfaces with which integrated applications pass messages to each other.
A)True
B)False
Answer: True
Q3) ERP vendors embed their best business ________ in their software to help businesses improve their productivity and performance.
A) decisions
B) products
C) practices
D) tasks
E) functions
Answer: C
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Chapter 4: Development Life Cycle
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Q1) The process of developing new information systems is called the SDLC.
A)True
B)False
Q2) The BIM methodology is best suited for full life cycle ERP projects involving some custom-built solutions.
A)True
B)False
Q3) The systems approach to problem solving breaks complex problems up into more manageable, smaller problems.
A)True
B)False
Q4) End-user development became popular with the advent of personal computers in the 1980s.
A)True
B)False
Q5) The ASAP methodology makes use of predefined business tiers.
A)True
B)False
Q6) Describe a methodology for rapid system development.
Q7) What is change management? What role does it play in the ERP life cycle?
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) What is integration and why is it so important for ERP systems?
Q2) Security ________ is critical to any systems reliability and integrity.
A) designing
B) purchasing
C) managing
D) awareness
E) configuration
Q3) Project team members provide direction and ERP application knowledge with respect to business ________ design and configuration.
A) hardware
B) software
C) process
D) data
E) none of the above
Q4) Governance helps define the processes and underlying accountabilities that guide the management of the ERP project.
A)True
B)False
Q5) What is meant by ERP governance?
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Chapter 6: Software and Vendor Selection
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Q1) If the client miscounts the number of users, this would be an example of a(n) foreseeable circumstance that may require a change in the contract.
A)True
B)False
Q2) A good potential ERP vendor will have an active user base involved in defining future functional changes, and this is important to consider when selecting a vendor.
A)True
B)False
Q3) The largest cost of the ERP system occurs after the implementation with the system design and upgrades.
A)True
B)False
Q4) PeopleSoft is known for its financial applications in the ERP software market. A)True
B)False
Q5) Some ERP vendors have focused their products on specific IT platforms.
A)True B)False
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Chapter 7: Operational and Post Implementation
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Q1) To better understand the effectiveness of the new ERP system, it is important to have key measurement in place after the go-live phase.
A)True
B)False
Q2) A readiness assessment should be conducted before going live.
A)True
B)False
Q3) After the ERP system goes live, the organization will need to shift into a ________ process.
A) initiation
B) implementation
C) stabilization
D) socialization
E) all of the above
Q4) One problem with running the old legacy system in parallel with the new ERP system is that this can lower the effort and cost required to operate the system.
A)True
B)False
Q5) What is knowledge transfer and why is it important for ERP implementations?
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Chapter 8: Program and Project Management
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Q1) It is very important that the executive sponsor speak at the project completion meeting about how important the project is for the organization as a whole.
A)True
B)False
Q2) Why is it so important to have a knowledge transfer process in place?
Q3) SMEs usually have a good understanding of the main components involved in an ERP implementation.
A)True
B)False
Q4) In addition to having functional and technical skills, each team member must understand the importance of ________.
A) teamwork
B) the hardware
C) the software
D) the data
E) none of the above
Q5) Most ERP project teams are made up of a variety of staff and consultants.
A)True
B)False
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Chapter 10: Global, Ethics, and Security Management
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Q1) The monthly costs of SaaS applications do not depreciate over time as a capital investment in software licenses would.
A)True
B)False
Q2) It is a myth to think that SaaS applications do not need any ________.
A) attorneys
B) hardware
C) configuration
D) consultants
E) none of the above
Q3) ________, where crooks use an individual's profile for fraudulent transactions, is now the number one crime in many parts of the world.
A) Data mining
B) Phishing
C) Internet fraud
D) Identify theft
Q4) Outsourcing ERP systems has been done by organizations worldwide.
A)True
B)False
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Chapter 11: Supply Chain Management
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Q1) SCM stands for Supply Change Management.
A)True
B)False
Q2) How are the different facilities integrated into the supply chain network?
Q3) In today's world, most companies in-source the handling of e-logistics.
A)True
B)False
Q4) The joint design of products is an element associated with the ________ dimension of supply chain integration.
A) synchronized planning
B) information integration
C) workflow coordination
D) new business model
Q5) Carrying a large inventory may improve customer service but will also increase the cost of ________ inventory.
A) producing
B) shipping
C) auditing
D) holding
Q6) How did Wal-Mart integrate RFID technology into their SCM system?
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Chapter 12: Customer Relationship Management
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Q1) The focus of market research is finding ways to increase the duration and intensity of customer relationships.
A)True
B)False
Q2) The focus of ________ technology is on facilitating better communication between a customer and a telephone operator.
A) log
B) marketing profile
C) call center
D) CRM system
E) none of the above
Q3) In CRM systems, a customer file is started from an initial point of ________, whether it is a phone call inquiry or a purchased lead.
A) networking
B) demand
C) marketing contact
D) service support
Q4) How is the focus of CRM now shifting from its tactical to its strategic impact?
Q5) How should CRM be integrated with customer delivery processes?
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Chapter 9: Organizational Change and Business Process
Reengineering
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Q1) The objective of ________ is to minimize the risk of failure and maximize the benefits of the change.
A) ERP projects
B) change management
C) communication
D) project management
Q2) BPR is often equated with ________.
A) leadership
B) status quo
C) downsizing
D) stealing
E) none of the above
Q3) A BPM process category is software-intensive processes.
A)True
B)False
Q4) Determining the appropriate best practices is part of the knowledge phase of the OPM3.
A)True
B)False
Q5) Why is BPR often equated with downsizing?
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