E-Business Applications
Chapter Exam Questions
Course Introduction
E-Business Applications explores the use of digital technologies in supporting and transforming business processes, operations, and strategies. The course covers key concepts such as electronic commerce models, online marketplaces, digital payments, supply chain management, and customer relationship management systems. Students will gain practical insights into web-based application development, security considerations, and the integration of emerging technologies like cloud computing and mobile applications. Through case studies and hands-on projects, the course emphasizes how organizations leverage e-business solutions to enhance competitiveness, improve efficiency, and deliver value to customers in a global environment.
Recommended Textbook
Electronic Commerce 10th Edition by
Gary Schneider
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Page 2
Chapter 1: Introduction to Electronic Commerce
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Q1) Which of the following statements is correct?
A)The first wave of electronic commerce was predominantly a U.S.phenomenon.
B)In the second wave of electronic commerce, Internet technologies are being integrated into B2B transactions and internal business processes by using bar codes and scanners to track parts, assemblies, inventories, and production status.
C)In the first wave of electronic commerce, radio-frequency devices and smart cards were combined with biometric technologies.
D)The use of e-mail in the second wave was used as a tool for relatively unstructured communication.
Answer: A
Q2) Internet ____________________ includes the computers and software connected to the Internet and the communications networks over which the message packets travel.
Answer: infrastructure
Q3) B2B electronic commerce is sometimes called ____________________.
Answer: e-procurement e procurement
Q4) A(n)____________________ organization always has a pyramid-shaped structure.
Answer: hierarchical
Page 3
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Chapter 2: Technology Infrastructure: the Internet and the
World Wide Web
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Q1) ____________________ tags do not specify how text appears on a Web page; the tags convey the meaning (the semantics)of the information included within them.
Answer: Extensible Markup Language
XML
XML (Extensible Markup Language)
Extensible Markup Language (XML)
Q2) A computer ____________________ is any technology that allows people to connect computers to each computer.
Answer: network
Q3) In networking applications, an 8-bit number is often called a(n)____.
A)octet
B)netbit
C)piconet
D)bit
Answer: A
Q4) A(n)____________________ is used when the internet extends beyond the boundaries of an organization.
Answer: extranet
Page 4
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Chapter 3: Selling on the Web
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Q1) One of the best ways to accommodate a broad range of visitor needs is to build ____ into the Web site's interface.
A)flexibility
B)virtual models
C)conflict
D)presence
Answer: A
Q2) Stock brokerage firms use a(n)____________________ revenue model. Answer: fee-for-transaction fee for transaction
Q3) In the ____________________ communication model, both the buyer and the seller participate actively in the exchange of information. Answer: personal contact one-to-one one to one
Q4) A good site ____________________ lets visitors choose among information attributes, such as level of detail, forms of aggregation, viewing format, and downloading format. Answer: design
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Chapter 4: Marketing on the Web
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Q1) Using the five stages of customer loyalty to create groups of customers in each stage is called ____________________ segmentation.
Q2) The ____________________ is a not-for-profit organization that promotes the use of Internet advertising and encourages effective Internet advertising.
Q3) The total of all financial costs that the customer pays (including all transaction costs)to obtain the product, subtracted from the benefits that a customer derives from the product, yields the customer ____________________.
Q4) In a virtual world, companies can convey a large part of their message by the way they construct buildings and design their floor space. A)True
B)False
Q5) Brands can lose their value if the environment in which they have been successful changes.Show how this is possible by giving an example.
Q6) A(n)____________________ ad is an ad that appears in its own window when the user opens or closes a Web page.
Q7) Conversion cost includes ____________________ cost.
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Page 6
Chapter 5: Business-To-Business Activities: Improving Efficiency
and Reducing
Costs
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Q1) By engaging competitors in cooperative, long-term relationships, companies have found that they can work together with these competitors to identify new ways to provide their own customers with faster, cheaper, and better services.
A)True
B)False
Q2) Direct materials that companies buy on a recurring basis are MRO supplies.
A)True
B)False
Q3) Businesses make a distinction between direct and indirect materials.
A)True
B)False
Q4) Many companies use strategic alliances, partnerships, and long-term contracts to create relationships with other companies in the supply chains for the products that they manufacture or sell.
A)True
B)False
Q5) What is the difference between indirect connection EDI and direct connection EDI?
Page 7
Q6) What are purchasing activities and how are they different from procurement?
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Chapter 6: Social Networking, Mobile Commerce, and Online Auctions
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Q1) The 2008 U.S.elections saw the first major use of blogs as a political networking tool.
A)True
B)False
Q2) The New York Stock Exchange conducts ____ auctions of stocks and bonds in which the auctioneer, called a specialist, manages the market for a particular stock or bond issue.
A)sealed-bid double
B)first-price sealed
C)open-cry double
D)second-price sealed-bid
Q3) One of the first social shopping sites was craigslist, an information resource for San Francisco area residents that was created in 1995 by WELL member Craig Newmark.
A)True
B)False
Q4) In English auctions, bidders risk becoming caught up in the excitement of competitive bidding and then bidding more than their private valuations.This phenomenon is called the ____________________.
Q5) What is the difference between an English auction and a Dutch auction?
Page 8
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Chapter 7: The Environment of Electronic Commerce: Legal, Ethical, and Tax Issues
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Q1) ____________________ taxes are levied by national, state, and local governments on the net income generated by business activities.
Q2) A(n)____ is a commitment with certain terms made to another party.
A)contract
B)offer
C)acceptance
D)consideration
Q3) A(n)____________________ is a distinctive mark, device, motto, or implement that a company affixes to the goods it produces for identification purposes.
Q4) In a(n)____ policy approach, the company collecting the information does not use the information for any other purpose unless the customer specifically chooses to allow that use.
A)opt-out
B)implied
C)fair use
D)opt-in
Q5) ____________________ law arises when elected legislative bodies pass laws.
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Q6) State courts have ____________________ jurisdiction over issues governed by state laws.
Chapter 8: Web Server Hardware and Software
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Q1) Efforts to reduce the environmental impact of large computing installations are called ____ computing.
A)efficient
B)green
C)e-conserve
D)e-wise
Q2) Telnet programs use a set of rules called the ____________________.
Q3) ____ is also known as unsolicited commercial e-mail.
A)Spam
B)CGI
C)VPN
D)Java
Q4) ____content is nonstatic information constructed in response to a Web client's request.
A)Dynamic
B)Web
C)Flowing
D)Developed
Q5) The message that a Web client sends to request a file or files from a Web server is called a(n)____________________.
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Chapter 9: Electronic Commerce Software
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Q1) The Web is a ____ system, unable to remember anything from one transmission or session to another.
A)stateless
B)stateful
C)cacheless
D)checkless
Q2) A(n)_________________________ is a collection of information that is stored on a computer in a highly structured way.
Q3) ERP is the acronym for ____.
A)electronic record processing
B)enterprise resource planning
C)enterprise record provider
D)electronic resource provider
Q4) Today, the main mall-style CSP that remains in business is eBay Stores.
A)True
B)False
Q5) With ____________________ hosting, the service provider makes a Web server available to the client, but the client does not share the server with other clients of the service provider.
Page 11
Q6) What is the difference between a static catalog and a dynamic catalog?
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Chapter 10: Electronic Commerce Security
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Q1) Worms can spread quickly through the Internet.
A)True
B)False
Q2) When a Windows-based Web browser downloads a Web page containing an embedded ActiveX control, the control is executed on the client computer.
A)True
B)False
Q3) Active content is launched in a Web browser automatically when that browser loads a Web page containing active content.
A)True
B)False
Q4) ____ is the protection of individual rights to nondisclosure.
A)Secrecy
B)Privacy
C)Necessity
D)Sensitivity
Q5) Absolute security is relatively easy to achieve.
A)True
B)False
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Chapter 11: Payment Systems for Electronic Commerce
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Q1) Electronic cash has been much more successful in the United States than it has been in Europe and Asia.
A)True
B)False
Q2) In the textbook, the term ____ refers to all payments of less than $10.
A)mini payments
B)small payments
C)minitransactions
D)microtransactions
Q3) Microsoft Windows ____________________ is a single sign-in service that includes a server-side electronic wallet operated by Microsoft.
Q4) Small purchases are not profitable for merchants that accept only credit cards for payment.
A)True
B)False
Q5) Online cash storage is similar to money kept in a wallet.
A)True
B)False
Q6) What is the difference between a credit card and a charge card?
Page 13
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Chapter 12: Planning for Electronic Commerce
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Q1) ____ design and write the database-driven Web pages.
A)Content creators
B)Web graphics designers
C)Content editors
D)Web programmers
Q2) In ____, the company identifies specific portions of the project that can be completely designed, developed, implemented, and operated by another firm that specializes in a particular function.
A)partial outsourcing
B)late outsourcing
C)early outsourcing
D)fast venturing
Q3) ____ strategies focus on reducing costs or generating value by working with suppliers or inbound shipping and freight service providers.
A)Downstream
B)Leveling
C)Cross-functional
D)Upstream
Q4) A postimplementation audit is also called a(n)____________________.
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