Document Design and Production
Pre-Test Questions
Course Introduction
This course explores the principles and practices of effective document design and production, emphasizing the integration of visual and textual elements to create clear, persuasive, and accessible documents for various audiences. Students will learn about typography, layout, graphics, and the use of digital tools for creating both print and electronic documents. Through hands-on projects, learners will develop skills in planning, organizing, drafting, and revising documents to meet professional standards in business, technical, and academic contexts. Collaboration, critique, and the ethical use of design elements are also highlighted to ensure students can produce visually appealing and functional documents in diverse media environments.
Recommended Textbook
Technical Communication with 2016 MLA Update 11th Edition by Mike Markel
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Chapter 1: Introduction to Technical Communication
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Q1) Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?
A) It's the right thing to do.
B) If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected.
C) Readers can get hurt if you are dishonest.
D) You and your organization could face serious legal charges if you are dishonest.
Answer: B
Q2) Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?
A) to help others carry out a task
B) to change attitudes about a technology or an issue
C) to establish common knowledge in the marketplace
D) to help others make a decision
Answer: C
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Chapter 2: Understanding Ethical and Legal Considerations
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Q1) Only professionals with management responsibilities have ethical responsibilities to the environment.
A)True
B)False
Answer: False
Q2) What does the symbol ® indicate about a word, phrase, or symbol?
A) It has been registered for trademark protection under the Regency d'Internationale Agreement of 1996.
B) It has been registered for trademark protection with the U.S. Patent and Trademark Office.
C) It has been registered for trademark protection with the U.S. Patent and Trademark Office, but with "reserved" status.
D) none of the above
Answer: B
Q3) Chapter 2 lists four areas of law relevant to ethical issues in technical communication. One is copyright law. What are two others?
Answer: The other three areas are trademark law, contract law, and liability law.
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Chapter 3: Writing Technical Documents
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Q1) If you don't know whether to write too, two, or to, you should trust the spell-checker to help you decide.
A)True
B)False
Answer: False
Q2) What is "invisible writing" and how is it helpful to the writing process?
Answer: Invisible writing is the practice of darkening your computer screen or turning off your monitor so that you have only a hard copy of your outline to look at as you write. This strategy can make you less tempted to revise what you have just written.
Q3) Which of these questions is NOT likely to help you revise your document?
A) Have I included all the elements my readers expect to see?
B) Have I left out anything in turning my outline into a draft?
C) Have I kept the project within the available budget?
D) Is the document persuasive?
Answer: C
Q4) What are the two major ways to revise a document?
Answer: Studying the draft by yourself and seeking help from others
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Chapter 4: Writing Collaboratively
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Q1) Is email a synchronous or an asynchronous medium of communication?
Q2) Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What other two activities does videoconferencing allow participants to perform?
Q3) one way to listen more effectively is to pay attention to the speaker. What are two other ways?
A) Listen for main ideas.
B) Take notes while the speaker is speaking.
C) Avoid getting emotionally involved with the speaker's ideas.
D) Tape-record what the speaker is saying.
Q4) Which three of the following forms are discussed in Chapter 4 as tools to help ensure that a team's efforts will be successful?
A) work-schedule form
B) task-deadline form
C) self-evaluation form
D) team-member evaluation form
Q5) Communicating diplomatically involves a critical tone.
A)True
B)False
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Chapter 5: Analyzing Your Audience and Purpose
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Q1) Which of the factors listed below did the writer of the following memo fail to take into account?
TO: University Faculty Advisers
FROM: David Gates, Ph.D., Department of Psychology
SUBJECT: New course offered-PSYC 499, Self-Fulfillment in a Global Society
Enclosed is a flyer briefly describing PSYC 499. After you read through the flyer, post it in a conspicuous place, e.g., on your door. Or, better yet, make copies and hand it out in your class. The course will explore how our society can maintain a sense of self in these increasingly uncertain times. So tell students in your courses and your advisees about this new timely course.
A) reader's attitude toward the writer
B) reader's attitude toward the subject
C) reader's expectations about the subject
D) reader's expectations about the document
E) All responses are correct.
Q2) Social-media activities can provide an organization with signficant information about members of their target audiences.
A)True
B)False
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Chapter 6: Researching Your Subject
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Q1) Which source reflects the highest degree of authority on the subject of shale-oil deposits in North America?
A) an article in an encyclopedia
B) an article in a national newspaper
C) an article in a journal for geological research
D) an article in a journal on public policy
Q2) What kind of information is found in a periodical index?
Q3) The tags that people use to categorize information they find on websites must be one-word descriptors without spaces or punctuation (such as "dallaszoo").
A)True
B)False
Q4) One stage of conducting an experiment is to establish a hypothesis. What is the next stage?
Q5) Chapter 6 advises researchers to look for information that is current. List two other characteristics of reliable information, according to the chapter.
Q6) What is the difference between secondary research and primary research?
Q7) Chapter 6 lists five characteristics to consider when evaluating print and online sources. Name two of them.
Page 8
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Chapter 7: Organizing Your Information
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Q1) Chapter 7 states that one disadvantage of the problem-methods-solution organizational pattern is that you cannot alter the sequence of those three elements.
A)True
B)False
Q2) Signposts are especially useful for readers of passages written according to the spatial pattern of organization.
A)True
B)False
Q3) The following two headings indicate which type of organizational pattern?
Two Tasks You Must Complete Today
Other Tasks That Need Your Attention
A) more important to less important
B) general to specific
C) whole-by-whole comparison
D) problem-methods-solution
Q4) Classification is an organizational pattern in which a unit is divided into its components.
A)True
B)False
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Chapter 8: Communicating Persuasively
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Q1) Which are the four categories of evidence to which people usually respond favorably?
A) numerical data, examples, commonsense arguments, and celebrity testimony
B) expert testimony, ideologies, numerical data, and commonsense arguments
C) examples, commonsense arguments, numerical data, and expert testimony
D) verbal data, numerical data, expert testimony, and implications
Q2) Which of the following is an example of an informational constraint that you might confront when completing a project?
A) You know that your proposal would help the company, but you also know that the company can't afford to act on your proposal.
B) Your document would be most effective if it used color, but your budget will allow for only black-and-white printing.
C) You have located advertising brochures and testimonials associated with the subject you're writing about, but you can't find reports on the kinds of controlled tests that would convince a skeptical reader.
D) All responses are correct.
Q3) What type of argument poses only two alternatives when in fact there might be more?
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Chapter 9: Emphasizing Important Information
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Q1) Which of these statements does NOT identify a benefit of turning a paragraph into a list?
A) It forces you to reorder the sequence.
B) It forces you to look at the bigger picture.
C) It forces you to create a helpful lead-in.
D) It forces you to write more precisely and more clearly.
Q2) Identify two coherence devices discussed in Chapter 9.
Q3) A writer at ColdTec Accounting has just completed a draft of an internal report describing a recent drop in enrollment in a training course for new employees entitled "Web Linking and Publishing with Microsoft Excel 2007." Which of the following titles would be most appropriate for the report?
A) The Changing Needs of New Employees at ColdTec
B) Choosing a Training Class: "Web Linking and Publishing with Microsoft Excel 2007"
C) An Analysis of Declining Enrollment in "Web Linking and Publishing with Microsoft Excel 2007"
D) Declining Enrollment in Training Classes Offered at ColdTec
Q4) what are the two types of paragraphs?
Q5) Where should you place a transitional word or phrase?
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Chapter 10: Writing Correct and Effective Sentences
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Q1) Which of the following sentences illustrates the best approach to writing about people with disabilities?
A) An arthritis sufferer typically takes medications daily.
B) People with advanced cases of scleroderma should avoid cold climates.
C) A person with severe rheumatoid arthritis is likely to be confined to a wheelchair.
D) Systemic lupus is an abnormal disability for young males.
Q2) "Refer to the person first, the disability second" is one of the guidelines for using the people-first approach to writing about people with disabilities. Which of the following are other guidelines discussed in the chapter?
A) Remember that handicap and disability are synonymous terms.
B) Refer to a person who uses a wheelchair as wheelchair bound or confined to a wheelchair.
C) Refer to people with disabilities as abnormal, as opposed to atypical.
D) All responses are correct.
E) None of the responses are correct.
Q3) Nominalized verbs help you communicate clearly and concisely.
A)True
B)False
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Chapter 11: Designing Print and Online Documents
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Q1) What is chunking?
Q2) Text printed in uppercase letters is easier to read than text set in a mix of uppercase and lowercase letters.
A)True
B)False
Q3) The most effective way to distinguish one level of heading from another is to use different sizes of type.
A)True
B)False
Q4) Which of these is NOT a resource to consider when planning a document project?
A) accessibility
B) time
C) equipment
D) money
Q5) Chapter 11 identifies five goals of document design. One goal is to make a good impression on readers. What are two other goals mentioned in the chapter?
Q6) An estimated 50 percent of Internet users are nonnative speakers of English.
A)True
B)False
Page 13
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Chapter 12: Creating Graphics
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Q1) Which of the following is structured to emphasize the person or group with responsibility for certain tasks?
A) deployment flowchart
B) deployment organization chart
C) logic tree
D) diagram
Q2) How can a writer avoid creating chartjunk?
A) by separating clip art from charts and graphs
B) by choosing two-dimensional charts and graphs over three-dimensional ones
C) by placing charts on pages separate from graphs
D) None of the responses are correct.
Q3) Which of the following graphics would be best suited to showing the stages of a procedure or a process?
A) checklist
B) drawing
C) organization chart
D) flowchart
Q4) what is the most important characteristic of an infographic?
Q5) Besides using existing graphics, what is one other approach to producing graphics, according to Chapter 12?
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Chapter 13: Reviewing, Evaluating, and Testing Documents and Web Sites
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Q1) One factor affecting your decision about whether to review, evaluate, or test a document is that document's relative importance. What are two other factors?
A) subjective satisfaction
B) time
C) money
D) whether the document or website is written in English
Q2) In describing usability, Jakob Nielsen refers to five factors related to a person's use of an item. Of the options below, which is NOT a factor he discusses?
A) error frequency, severity, and recovery
B) efficiency of use
C) marketability
D) subjective satisfaction
Q3) A printed form is the standard way to obtain informed consent from a test participant.
A)True
B)False
Q4) Reviewing a document or website is the same thing as testing it.
A)True
B)False
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Chapter 14: Writing Correspondence
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Q1) You are writing a research paper on the hydrological impacts of hydraulic fracturing, or fracking, on groundwater in your state. In your research, you have found that a professor at a university in another state, Dr. Thomas Henry Wright, has conducted similar research. You decide to write an inquiry letter to ask him some questions. Which salutation is most appropriate for your letter?
A) Dear Tom:
B) Dear Thomas Henry Wright:
C) Dear Dr. Wright:
D) Dear Professor:
Q2) A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following elements would NOT appropriately be included in this letter?
A) blind-copy notation
B) a heading
C) a subject line
D) a discount offer on another product
Q3) What is flaming?
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Chapter 15: Writing Job-Application Materials
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Q1) Chapter 15 lists four questions you should ask before posting an electronic résumé on an Internet job board. One question is "Who has access to your résumé?" What is one of the other questions?
A) How will you know if an employer requests your résumé?
B) Will the formatting of your résumé remain unchanged once the résumé is converted to an electronic file?
C) Will a prospective employer have to pay a fee to retrieve your résumé?
D) How secure are the servers where your résumé is stored?
E) None of the responses are correct.
Q2) Chapter 15 lists six guidelines for building the foundation of your professional brand. One is to research what others have done. Name two other guidelines.
Q3) Any picture of yourself that you display on your LinkedIn profile or your portfolio must be taken by a professional.
A)True B)False
Q4) what does it mean to be a passive applicant?
Q5) In terms of how they are organized, what are the two major types of résumés discussed in the chapter?
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Chapter 16: Writing Proposals
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Q1) In which situation might you present your proposal as a memo?
A) when your proposal is lengthy-more than 10 pages
B) when your audience is external
C) when your audience is internal
D) None of the responses are correct.
Q2) the introduction to a proposal must answer seven questions, one of which is "What is the problem or opportunity?" What is another question the introduction should answer?
Q3) What do the initials IFB stand for?
Q4) What are the main categories of resources required for completing a proposed project?
A) personnel, potential, and qualifications
B) personnel, facilities, and equipment
C) qualifications and experience
D) personnel, budget, and tangential resources
Q5) A task schedule is almost always drawn in one of three graphical formats: table, bar chart, or network diagram.
A)True
B)False
Q6) What do the initials RFP stand for?
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Chapter 17: Writing Informational Reports
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Q1) A field report explains a problem, methods, results, and conclusions, but it deemphasizes the methods and can include recommendations.
A)True
B)False
Q2) It is not appropriate to add appendixes to informational reports.
A)True
B)False
Q3) When you are recording meeting minutes and an argument arises, you should record both the argument and its outcome in order to ensure comprehensiveness.
A)True
B)False
Q4) what is the common goal of all informational reports?
Q5) A directive is an informational document, not a persuasive one.
A)True
B)False
Q6) A status report is usually organized according to task.
A)True
B)False
Q7) what does an incident report describe?
Page 19
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Chapter 18: Writing Recommendation Reports
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Q1) The air-conditioning system of Marcus Department Store has not been adequately cooling the store's first-floor office pod. At this point, the problem is not serious because three large shade trees overhang this portion of the building and ceiling fans provide air circulation. Although slumping sales prohibit any large expenditures at this time, the store's owner still wants to find out the reasons for the cooling failure. Consequently, his staff should conduct a study that would provide which of the following?
A) a proposal
B) an informational report
C) a recommendation report
D) an incident report
Q2) the results section of a recommendation report answers the question "What did you see?"
A)True
B)False
Q3) What fundamental question does the methods section of a recommendation report answer?
Q4) What fundamental question does the results section of a recommendation report answer?
Q5) In a decision matrix, which factor demonstrates a criterion's importance?
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Chapter 19: Writing Lab Reports
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Q1) In describing your methods, you might include a picture of the equipment in your lab as you used it.
A)True
B)False
Q2) what is the process of peer review?
A) Professionals evaluate inconsistent data to achieve a breakthrough in understanding.
B) Qualified professionals test the replicability of an experiment before publishing an article about it.
C) Qualified professionals in the field review and comment on an article before it is published in a professional or academic journal.
D) A third party reviews the qualifications of the people in a laboratory before recommending that others use its services.
Q3) Which of these guidelines should you follow when writing conclusions?
A) Review the purpose of your lab and the hypothesis (or hypotheses) you tested.
B) Summarize the most important implications of your findings.
C) Do not introduce any new information or analysis in this section.
D) All responses are correct.
E) None of the responses are correct.
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Chapter 20: Writing Definitions, Descriptions, and Instructions
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Q1) Which of the critiques listed below applies to the following description of a process? "Getting a College Degree"
First, you must apply to schools you want to attend. Pick good schools to apply to. Next, you must enroll at a college.
After you have enrolled, you must pick a degree program. Take every course you need. After you take all of your courses, you will have a degree. Congratulations!
A) This description has an effective introduction.
B) This description lacks effective detail on substeps.
C) This description has an effective conclusion.
D) This description challenges readers to learn new vocabulary.
Q2) Several organizations have guidelines and standards for communicating information about safety. Which of the following is NOT one of these organizations?
A) Occupational Safety and Health Administration (OSHA)
B) American National Standards Institute (ANSI)
C) International Organization for Standardization (ISO)
D) Institute of Safety Ordinances (ISO)
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Chapter 21: Making Oral Presentations
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Q1) If you are presenting to nonnative speakers of English, which of the following should you do?
A) Survey your audience for the most frequently spoken languages and arrange for translations of your slides into those languages.
B) Offer to provide free translations of the slides to any interested audience members following the presentation.
C) Include, directly on your slides, brief translations of the most essential content in the most commonly spoken languages.
D) Use simple vocabulary and slow down the pace of your delivery.
Q2) Usually, your audience is more aware of your nervousness than you are.
A)True
B)False
Q3) you do not need to announce the end of your presentation. Listeners can tell when you are ending.
A)True
B)False
Q4) an effective 20-minute presentation could take 13 hours to prepare.
A)True
B)False
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