Distribution and Warehouse Management Exam Review
Course Introduction
Distribution and Warehouse Management explores the key principles and practices involved in the effective storage, handling, and movement of goods within and between warehouses and distribution centers. The course covers topics such as inventory control, material handling, warehouse layout and design, order fulfillment, transportation management, and the integration of technology in warehousing operations. Students will gain practical insights into optimizing supply chain efficiency, minimizing costs, and improving customer service levels through proper distribution strategies and warehouse management systems. Emphasis is placed on problem-solving, decision-making, and understanding the impact of distribution and warehousing on overall supply chain performance.
Recommended Textbook
Supply Chain Management A Logistics Perspective 10th Edition by John J. Coyle
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547 Verified Questions
547 Flashcards
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Chapter 1: Supply Chain Management: an Overview
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34 Verified Questions
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Sample Questions
Q1) Which of the following flows only one way as illustrated in Figure 1-4 (in the text)?
A) Information
B) Products and services
C) Financials
D) None of these answers
Answer: D
Q2) A key element in Wal-Mart's ability to discount brand name products was an understanding of the criticality of efficiency in its logistics and supply chain system.
A)True
B)False
Answer: True
Q3) Supply and demand has become less volatile as managers have become more adept at controlling the elements.
A)True
B)False
Answer: False
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Chapter 2: Global Dimensions of Supply Chains
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Sample Questions
Q1) MFN stands for Many Foreign Nationals.
A)True
B)False
Answer: False
Q2) The top ten countries account for almost "X"% of the total world population.
A) 75%
B) 55%
C) 60%
D) 45%
Answer: C
Q3) The central theme behind the theory of Comparative Advantage is that if one country has an advantage (lower cost) in the production of two products, they should focus on the production of both so that they gain the greatest advantage and trade when compared to other countries that may have a lesser advantage.
A)True
B)False
Answer: False
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Chapter 3: Role of Logistics in Supply Chains
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Sample Questions
Q1) The product's dollar value typically affects the cost of logistics activities. Which is not one of these costs?
A) Warehousing costs
B) Transportation costs
C) Promotion costs
D) Packaging costs
Answer: C
Q2) The inverse relationship that exists between the cost of lost sales and inventory costs is the inventory effect.
A)True
B)False
Answer: True
Q3) As a firm spends more on transportation service, cost of lost sales increases.
A)True
B)False
Answer: False
Q4) Transportation is the physical movement or flow of goods.
A)True
B)False
Answer: True
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Chapter 4: Distribution and Omni Channel Network Design
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Sample Questions
Q1) The optimization model is based on:
A) precise mathematical procedures.
B) sampling experiments.
C) broad problem definitions.
D) rule of thumb approaches.
Q2) The efficiency and effectiveness of a logistics/supply chain operation are constrained by the location of plants and warehouses in its overall network.
A)True
B)False
Q3) One impact that the transit privilege has on facility location is that intermediate locations can be optimum.
A)True
B)False
Q4) What are the current trends governing site selection?
Q5) Briefly describe the six major steps that are recommended for a logistics network design process.
Q6) The grid technique will evaluate all transportation rates equally.
A)True
B)False
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Chapter 5: Sourcing Materials and Services
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Sample Questions
Q1) Commodities are items or services that are low in risk but high in value.
A)True
B)False
Q2) In the Execute Sourcing Strategy step, the most important thing is to:
A) appoint the sourcing committee members from the affected groups.
B) choose a supplier or suppliers, depending on the objectives of the sourcing decision.
C) verify which vendors are either TQM or ISO 9000.
D) determine which vendors have the lowest prices.
Q3) Strategic sourcing is almost the same as procurement.
A)True
B)False
Q4) In the Assess Supply Market step, the firm:
A) determines which are the least cost vendors.
B) decides which vendors are located closest to the firm's plant to insure timely delivery.
C) identifies all possible suppliers that might be able to satisfy the user's needs.
D) defines the parameters of the sourcing strategy process.
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Chapter 6: Operations Producing Goods and Services
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Sample Questions
Q1) A project layout is:
A) a floor plan of the production facility.
B) a fixed location layout where the product remains in place for the duration of production.
C) a product-focused layout in which machines and workers are arranged according to the progressive sequence of operations.
D) a process-focused layout that groups together similar equipment or functions.
Q2) Discuss the role of packaging from a logistics perspective.
Q3) There are four assembly processes. Name all four, and pick two to discuss in detail.
Q4) Most processes are basically organized the same.
A)True
B)False
Q5) Companies now use strategies that are lean, flexible, or adaptive; they wait for customers to push products to the market.
A)True
B)False
Q6) Explain one of the following in detail: workcenter, manufacturing cell, assembly line, or continuous process facilities.
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Chapter 7: Demand Management
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Sample Questions
Q1) Materials management and physical supply are terms that cannot be used interchangeably.
A)True
B)False
Q2) There are four strategies that firms can use to balance supply and demand; price, lead time, inventory, and _____.
A) transportation
B) warehousing
C) customer service
D) production flexibility
E) none of these answers
Q3) Phantom demand is created by over-ordering during peak demand.
A)True
B)False
Q4) Mean Absolute Deviation (MAD) is a good metric of forecast accuracy because it shows whether a forecast is above or below actual demand.
A)True
B)False
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Page 9
Chapter 8: Order Management and Customer Service
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Traditional customer profitability analyses would start with _____ less returns and allowances (net sales) and subtract the cost of goods sold.
A) gross sales
B) back orders
C) the forecast
D) gross margin
Q2) Reserve Inventory and Determine Delivery Date has traditionally been referred to as order processing.
A)True
B)False
Q3) The traditional role of customer service at the interface between marketing and logistics manifests itself through the _____ dimension of the marketing mix.
A) price
B) place
C) product
D) promotion
Q4) Describe the two approaches to order management. How are they different? How are they related?
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Page 10
Chapter 9: Managing Inventory in the Supply Chain
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Batching economies or cycle stocks usually arise from three sources. Which of these is not a source?
A) Procurement
B) Transportation
C) Production
D) Demand
Q2) JIT was developed in the U.S. and copied by the Japanese.
A)True
B)False
Q3) Purchase economies and transportation economies are not complementary.
A)True
B)False
Q4) This type of inventory is influenced by the reliability of demand and lead time.
A) Cycle stock
B) WIP
C) Safety stock
D) Seasonal stock
Q5) "Batching economies" and "cycle stocks" are the same.
A)True
B)False
11
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Chapter 10: Distribution
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Sample Questions
Q1) As the number of picks per order picker decreases on a given tour, his/her total time out _____ and the time per pick _____.
A) decreases; decreases
B) increases; increases
C) decreases; increases
D) increases; decreases
Q2) Which of these is not a support function?
A) Inventory control
B) Safety, maintenance, and sanitation
C) Information technology
D) Movement and storage
Q3) The first facility consideration is to determine the size of each operation within the network.
A)True
B)False
Q4) Slotting is defined as the placement of product in a facility for the purpose of optimizing materials handling and space efficiency.
A)True
B)False
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Chapter 11: Transportation
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Sample Questions
Q1) This mode of transportation is the one most often used in intermodal shipments.
A) Air
B) Motor carrier
C) Rail
D) Ocean
Q2) Discuss the elements of carrier selection, and how it differs from mode selection.
Q3) Air carriers were historically looked upon as:
A)emergency only carriers.
B)having equipment shortages.
C)a fringe participant.
D)insignificant.
Q4) Which of these is not a freight document?
A) Routing guide
B) Bill of lading
C) Freight bill
D) Freight claims form
Q5) Railroads have accessibility limitations.
A)True
B)False
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Chapter 12: Aligning Supply Chains
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Sample Questions
Q1) A horizontal relationship refers to firms on the same level in the supply chain.
A)True
B)False
Q2) Generally, there are two types of logistics relationships. Name both, and pick one to discuss in more detail.
Q3) Vertical collaboration refers to:
A) collaboration among buyers and sellers in the supply chain.
B) collaboration among carriers and shippers.
C) collaboration that moves up the supply chain.
D) collaboration with competitors.
Q4) Many organizations are working more closely with:
A) customers.
B) customers and suppliers.
C) third-party logistics firms.
D) customers, suppliers, and various types of logistics suppliers.
Q5) Horizontal collaboration refers to a relationship that is _____ and/or _____.
A) 3PLs to 3PLs; service provider to service provider
B) buyer to buyer; seller to seller
C) flat across the chain; involving partners equal in size
D) collaboration with horizontal; vertical competitors
Page 14
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Chapter 13: Supply Chain Performance Measurement and Financial Analysis
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Sample Questions
Q1) Which of the following is NOT a supply chain decision area regarding ROA improvement?
A) Channel Structure Management
B) Inventory Management
C) Order Management
D) Information Management
Q2) The focus on performance measurement is a recent event in industry.
A)True
B)False
Q3) Discuss the Supply Chain Financial Impact on an organization.
Q4) A metric and a measure are the same.
A)True
B)False
Q5) A metric is complex to define, usually involves a calculation or a combination of measurements, and is often in the form of a ratio.
A)True
B)False
Q6) What is the "Order-to-Cash" cycle?
Q8) Discuss the differences between the terms metric, measure, and index. Page 15
Q7) Discuss the revenue-cost savings connection and include the formula.
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Page 16
Chapter 14: Supply Chain Technology
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Sample Questions
Q1) What is the role of enterprise resource planning systems in SCM?
Q2) The term supply chain information system (SCIS) is defined as:
A) software that manages the supply chain.
B) technology that has enhanced the ability of companies to pay more attention to customers.
C) information systems that automate the flow of information between a firm and its suppliers.
D) process management software that may or may not use ASP applications.
Q3) What are the primary capabilities created by supply chain technology? How can they drive supply chain excellence?
Q4) Supply chain software is now available over the Internet. These applications are collectively known as on-demand software.
A)True
B)False
Q5) How will the Internet of Things, mobile connectivity, and automation drive change in a supply chain?
Q6) When preparing to purchase and implement SCIS components, what issues and questions must managers address?
Q7) Why would companies choose to use on-demand software versus licensed software?
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Chapter 15: Strategic Challenges and Change for Supply Chains
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Sample Questions
Q1) An analysis of the benefits of a reverse or return flows program is dependent upon the development of the true costs associated with such a program and comparing them to a realistic measure of the benefits.
A)True
B)False
Q2) What is it called when consumers can place an order with Amazon for groceries?
A) Amazon Effect
B) Amazon Fresh
C) Amazon Flex
D) Amazon Food
E) None of the answers
Q3) Seamless order entry is not that important to the success of omni-channel retailing.
A)True
B)False
Q4) Corporate executives are already well aware of the impact supply chain management can have on their businesses.
A)True
B)False
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