Digital Transformation in Organizations
Final Exam Questions
Course Introduction
This course explores the fundamental concepts, tools, and strategies associated with digital transformation within organizations. Students will examine how emerging technologies such as cloud computing, artificial intelligence, big data, and the Internet of Things are reshaping business models, processes, and organizational culture. The course covers key topics including digital strategy formulation, change management, digital ethics, and the impacts of digital initiatives on organizational performance and competitiveness. Through case studies and practical projects, learners gain insights into how successful organizations leverage digital transformation to drive innovation, enhance customer experiences, and create sustainable value in a rapidly evolving digital landscape.
Recommended Textbook
Information Systems in Organizations People Technology and Processes 1st Edition by Wallace
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Page 2
Chapter 1: Information Systems and People
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Sample Questions
Q1) What are individual facts or pieces of information called?
A) data
B) byte
C) information
D) knowledge
Answer: A
Q2) Some people, who are unable to dedicate many hours per week, spend just a few minutes of their time helping with various causes through their cell phones. This type of volunteering is called ________.
A) volunteer-sourcing
B) temporary-volunteering
C) micro-volunteering
D) collaborative-volunteering
Answer: C
Q3) Achieving excellence in operations can result in ________.
A) higher cost savings
B) improved organizational justice
C) increased brand dilution
D) increased employee turnover
Answer: A
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Chapter 11: Systems Development and Procurement
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Sample Questions
Q1) The choice of software development environment and hardware architecture is affected by the experience and capabilities of the IT staff.
A)True
B)False
Answer: True
Q2) A ________ is an invitation to software companies to submit a formal proposal, including a detailed description of their products, services, and costs.
A) request for proposal
B) request for application
C) request for quotation
D) request for tender
Answer: A
Q3) A systems integrator is a special kind of consultant who has expertise in making the different hardware and software components of an information system work together.
A)True
B)False
Answer: True
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Chapter 12: Project Management and Strategic Planning
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Sample Questions
Q1) Discuss the acceptable-use policy.
Q2) A ________ helps to avoid unexpected surprises in the execution stage, but still leaves room for changes to best meet the organization's needs.
A) burn down chart
B) project charter
C) business proposal
D) business case
Q3) ________ refers to maintaining an organization's business operations to avoid a devastating revenue loss and damaged reputation.
A) Business continuity
B) First-order resolution
C) Escalation of commitment
D) Business automation
Q4) ________ refer to products, documents, or services that will be handed over to the sponsor during the course of the project.
A) Resources
B) Standards
C) Deliverables
D) Benchmarks
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Chapter 2: Information Systems and Strategy
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Sample Questions
Q1) What impact will patents have on a business with respect to Porter's five forces?
A) Patents will result in increased market competition.
B) Patents will result in increased rivalry within an industry.
C) Patents will result in reduced threat of new entrants.
D) Patents will result in increased bargaining power of buyers.
Q2) Which of the following is a strong reason to believe that IT is essential to manage nonprofit businesses?
A) Some of the nonprofit organizations engage in sales and marketing.
B) Operational requirements for nonprofits are similar to for-profit businesses.
C) Most nonprofit organizations have a concealed profit motive.
D) Many nonprofit organizations are supported and funded by for-profit businesses.
Q3) Durodoll is a leading manufacturer of decorative crafts in Canada. Which of the following, if true, will indicate that the threat of new entrants is high for Durodoll?
A) Durodoll has a patent for its manufacturing process.
B) The crafts that Durodoll manufactures are low-priced commodities.
C) The process of manufacturing the crafts is labor intensive.
D) The decorative goods' industry is capital intensive.
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Chapter 3: Information and Communications
Technologies: The Enterprise Architecture
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Sample Questions
Q1) How does virtualization impact businesses?
A) increased software maintenance
B) reduced computing power
C) heightened security risks
D) lowered hardware bills
Q2) The ASCII code determines how characters are encoded into digital strings.
A)True
B)False
Q3) In a client-server network, any particular request by a client can involve one or more servers. This structure is referred to as ________.
A) database-centric architecture
B) IPv6 architecture
C) n-tier architecture
D) peer-to-peer architecture
Q4) Which of the following is an example of peer-to-peer network?
A) Mozilla Firefox
B) BitTorrent
C) Microsoft Office
D) Google Docs
Q5) Why is fiber optic cable an essential part of worldwide telecommunications?
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Chapter 4: Managing Information Resources with Databases
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Sample Questions
Q1) What are the characteristics of high-quality information?
Q2) Define relational database. Why has it been predicted that the relational database will be the mainstay for organizations in the years ahead?
Q3) The database model that organizes information into tables of records that are connected to one another by linking a field in one table to a field in another table with matching data is called ________.
A) hierarchical database
B) relational database
C) network database
D) object-oriented database
Q4) While saving her word-processed academic documents, Ashley includes the subject, title, and the author's name in the properties. Which type of information is she adding to her document?
A) metadata
B) sharded data
C) factual data
D) clerical data
Q5) What are the database ownership issues faced by management at a typical company?
Q6) What does functional dependence mean? Illustrate with an example. Page 8
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Chapter 5: Information Systems for the Enterprise
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Sample Questions
Q1) Implementing ERPs very often results in dismal success rates and runaway costs.
A)True
B)False
Q2) Which of the following devices receives signals from nearby orbiting satellites and triangulates location based on the distance each signal travels?
A) electronic data interchange devices
B) local positioning system devices
C) global positioning systems devices
D) RFID devices
Q3) The "big bang" approach involves ________.
A) implementing software-as-a-service (SaaS) products
B) going live with all the core modules at the same time
C) matching ERP modules to the company needs
D) purchasing best of breed suites
Q4) List the components of human capital management systems.
Q5) Companies have replaced sharing information through electronic markets with electronic data interchange.
A)True
B)False
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Chapter 6: The Web and E-Commerce
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Sample Questions
Q1) Which of the following is an example of crowdsourcing?
A) An advertising agency contracts a group of bloggers to write and publish articles about their client's products.
B) Electronicgadgets.com, a site that provides information on a range of electronic gadgets, encourages members to publish their reviews and user guides.
C) A publisher pays famous writers to provide short reviews of each others' newly-published books for his e-magazine.
D) An online financial services organization hires finance students as freelance workers to do many routine tasks and write reports.
Q2) What are the uses of shopping cart software?
Q3) How does Navteq create digital maps for navigation devices?
Q4) ________ is an international body that establishes and publishes standards for programming languages used to create software for the web.
A) Internet Corporation for Assigned Names and Numbers
B) Web Accessibility Initiative
C) International Software Developers Association
D) World Wide Web Consortium
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Chapter 10: Ethics, Privacy, and Security
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Sample Questions
Q1) What is a proxy server? What function does it serve?
Q2) Which of the following is a reason why humans are soft targets for social engineering?
A) need for anonymity
B) respect for authority
C) need for privacy
D) desire to be disconnected from others
Q3) Which of the following would be an example of intellectual property owned by an IT firm?
A) software code
B) real estate
C) office stationery
D) legal documents
Q4) Which of the following administrative security controls is most likely to be adopted by a company which handles high-level sensitive information?
A) prohibiting downloading data to USB drives
B) restricting employee access to official mails
C) prohibiting public access to the company's website
D) prohibiting entry of employees in shared workspaces
Q5) What is the purpose of a risk matrix in an organization?
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Chapter 7: Business Intelligence and Decision Support
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Sample Questions
Q1) How is goal seeking analysis different from what-if analysis and how do they function?
Q2) Discuss how dashboards, portals, and mashups support the decision making process.
Q3) The process of understanding trends and patterns within the business intelligence that a firm has collected is known as ________.
A) multiprocessing
B) visualization
C) distributed computing
D) data mining
Q4) What is optimization in the context of decision support systems and how does it function?
Q5) Which of the following is an accurate definition of CAPTCHA?
A) a tool that helps social bots mine user data
B) a test that a visitor must pass before registering into a site
C) a type of software that tracks user activity on the Internet
D) a tool to assign Internet addresses to various users
Q6) What are the different functions performed by bots or intelligent agents?
Q7) What is forecasting and how does it work?
Q8) What are the six key design tips recommended for designing a dashboard?
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Chapter 8: Collaborating with Technology
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Sample Questions
Q1) Colin Mackay Inc., a software company with its head office in Amsterdam, has employees across three continents. Certain project teams consist of employees based in various regions and require frequent communication and coordination. The teams frequently exchange documents over e-mail, with multiple users making changes to a particular document. As a result, there are often multiple copies of a particular document in existence. Which of the following will allow the teams to share documents in such a way that they can keep track of the changes made to a particular document and note who made what change?
A) blogging
B) shared workspaces
C) instant messaging
D) cross-linking
Q2) Text messages multiply the power of informal networks by allowing users to broadcast information not yet available through traditional means.
A)True
B)False
Q3) What are shared workspaces? How do they enhance teamwork?
Q4) What are are the advantages of using instant messaging in the workplace?
Q5) What is microblogging?
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Chapter 9: Knowledge Management and E-Learning
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Sample Questions
Q1) A (n) ________ is an information system used to manage e-learning courses, track student progress, manage educational records, online registration, assessment tools, and collaborative technologies.
A) expert system
B) learning management system
C) online analytical processing system
D) expert location system
Q2) Which of the following functions does optical character recognition perform?
A) converting spoken words to text
B) matching handwritten words to predictively input electronic text
C) reading typed text to enable indexing and tagging for processing forms
D) scanning rich image files and converting them to encoded text format
Q3) ________ is often stored electronically and left behind with an organization even when an employee is no longer with the organization.
A) Structural capital
B) Social capital
C) Venture capital
D) Human capital
Q4) What are some of the challenges faced in sharing knowledge in an organization?
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