Dental Reception and Procedures
Textbook Exam Questions
Course Introduction
Dental Reception and Procedures introduces students to the essential administrative and communication skills required to manage the front office of dental practices. The course covers patient reception, appointment scheduling, telephone etiquette, records management, billing procedures, and insurance claims processing. Emphasis is placed on the importance of confidentiality, professional interaction with patients and dental staff, and accurate documentation. Through practical exercises and real-world scenarios, students will develop the competence to effectively support the daily operations of a dental clinic and contribute to a positive patient experience.
Recommended Textbook Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
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Page 2
Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
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Sample Questions
Q1) Blame culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: E
Q2) The ___ is commonly the leader of the dental office.
A) dentist
B) dental assistant
C) dental hygienist
D) administrative assistant
Answer: A
Q3) Organizational culture is:
A) an attitude.
B) one's experiences.
C) one's beliefs.
D) all of the above.
Answer: D
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Page 3
Chapter 2: Dental Team Management
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13 Flashcards
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Sample Questions
Q1) Which of the following topics can be discussed during an interview with a prospective employee?
A) Spouse's income
B) Marital status
C) Child care arrangements
D) Interest in continuing education in the office
Answer: D
Q2) Which of the following questions may be asked during an interview with a prospective employee?
A) "Where were you born?"
B) "Do you have any handicaps?"
C) "Do you own a home?"
D) "What was your absentee record at your previous place of employment?"
Answer: D
Q3) An experienced administrative assistant should not need additional training.
A)True
B)False
Answer: False
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Chapter 3: Patient Management
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15 Flashcards
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Sample Questions
Q1) ___ can occur when you are concentrating on an issue separate from the task at hand.
A) Prejudging
B) Preoccupation
C) Perception
D) Interception
Answer: B
Q2) The highest level of Maslow's hierarchy of needs is:
A) physiologic.
B) security.
C) social.
D) self-actualization.
Answer: D
Q3) Maslow's theory is based on the choices patients have, and Rogers' theory is based on the patient's own facts, experiences, and feelings.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Answer: C
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Chapter 4: Legal and Ethical Issues in the Dental Business
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Sample Questions
Q1) Law can be divided into two classifications-civil and criminal.
A)True
B)False
Q2) A consent form is recommended for all except which of the following types of treatment?
A) Extractions
B) Endodontics
C) Periodontal surgery
D) Examination
Q3) An administrative assistant records information on a patient's clinical record that is dictated by the dentist after treatment is complete. Later, litigation is brought against the dentist for the rendered treatment. The administrative assistant is asked to testify. Which of the following is true?
A) The administrative assistant is an expert witness.
B) The administrative assistant is an eyewitness.
C) The administrative assistant can testify only to what she or he was told to write in the record.
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Page 6
Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) The computer program or set of instructions that directs the hardware to perform a task is called:
A) hardware.
B) software.
C) facsimile.
D) megabyte.
Q2) Mouse
A)A hand-operated device that controls the cursor and is used to input processing commands without the use of a keyboard
B)In data communications, a collection of computer and other equipment that use communication channels to share data, information, and hardware and software
C)An electronic device that can "read" text, images, and barcodes and transfer them into a computer system
D)Computer output display on a computer monitor
E)The recording of information so that it can be recalled for later use
F)A set of instructions or programs that direct the operation of a computer
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Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) In 1970, the ___ Act was passed to ensure dental healthcare workers have a safe working environment.
A) OSHA
B) ADA
C) DANB
D) CDC
Q2) Work zones within the work triangle are designed for different tasks to be completed without collisions.
A)True
B)False
Q3) When seated at a computer workstation, an ergonomically correct body position should include all except which of the following?
A) The thighs should be parallel to the floor.
B) When using the keyboard, the arms should be positioned so that the forearms are at a 30-degree angle.
C) The back and neck should be erect.
D) The buttocks should be well supported with the seat base of the chair about 16 to 19 inches from the floor.
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8
Chapter 7: Working With Dental Office Documents
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27 Flashcards
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Sample Questions
Q1) Which of the following tooth numbering systems uses a bracket to indicate a quadrant in the mouth?
A) Universal
B) Palmer
C) FDI
Q2) There are ___ quadrants and ___ segments in the oral cavity.
A) 2; 4
B) 4; 6
C) 6; 6
D) 10; 5
Q3) The ___ surface is found on the biting surface of the posterior teeth.
A) occlusal
B) incisal
C) mesial
D) lingual
Q4) Which of the following statements should be reworded on a patient's record?
A) "The patient experienced difficulty holding the impression in her mouth."
B) "The patient was not used to the new laser system used for the procedure."
C) "This patient was a real problem and disrupted our entire day."
D) "The patient apologized for being unable to hold the impression long enough."
9
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Chapter 8: Storage of Business Records
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Sample Questions
Q1) When a patient chart has been removed from the filing cabinet, an out-folder is used to denote where the patient chart has been taken.
A)True
B)False
Q2) An electronic code at the bottom of a document includes the following data: Bldg.C/Crichton/Letter/Ref.MJRadick.
It is likely that the second listing is the:
A) office location.
B) originator.
C) directory name.
D) document name.
Q3) ___ is the way to determine under which name an item needs to be filed.
A) Inspecting
B) Indexing
C) Coding
D) Sorting
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Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) With the use of word processing and graphics software, it is possible to eliminate the purchase of preprinted stationery.
A)True B)False
Q2) When using the attention line on an envelope, the information for the attention line precedes the line of the name of the firm or building.
A)True B)False
Q3) A letter in block format should have the left margin left-justified with no indentations. A)True B)False
Q4) The complimentary close is single spaced after the last line of the letter. It does not need to be capitalized.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
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Chapter 10: Telecommunications
16 Flashcards
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Sample Questions
Q1) The percentage of patients who enter a dental practice by telephone is approximately:
A) 50%.
B) 75%.
C) 80%.
D) 90%.
Q2) The overall volume of your voice is known as the __ component.
A) loudness
B) pitch
C) rate
D) quality
Q3) Which of the following phrases should be eliminated from a dental healthcare worker's vocabulary?
A) "Open the tooth."
B) "Drill the tooth."
C) "Prepare the tooth."
D) "Examine the tooth."
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Page 12
Chapter 11: Appointment Management Systems
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Sample Questions
Q1) The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) Which of the following types of treatment are commonly dovetailed in an appointment schedule?
A) Dental laminate preparation
B) Oral prophylaxis
C) Denture adjustment
D) Crown preparation
Q3) An outline of a dental appointment book is referred to as a:
A) matrix.
B) binder.
C) context.
D) scale down.
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Chapter 12: Recall Systems
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Sample Questions
Q1) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
Q2) The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?
A) There is evidence of decreased productivity.
B) Patients will not mind.
C) There will be more time to work on incomplete projects.
Q3) All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
A) newsletters.
B) before and after photographs.
C) telephone calls.
D) brochures.
Q4) Which of the following statements is not true about a recall system?
A) It is the lifeline of the dental practice.
B) It is used solely for preventive recall.
C) It can be used for follow-up endodontic treatment.
D) It can be used to determine a child's eruption pattern.
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) Whose responsibility is it to note all supplies needed for the dental office?
A) Administrative assistant
B) Dental hygienist
C) Dental assistant
D) All of the above
Q2) Which of the following items should appear on a capital equipment inventory record?
A) Date of purchase
B) Manufacturer
C) Serial number
D) Warranty dates
E) All of the above
Q3) When a dental supply has an expiration date, it is commonly referred to as the:
A) shelf life.
B) storage life.
C) delivery date.
D) order date.
Q4) Many dental offices keep a large stock of nonexpendable items at all times.
A)True
B)False
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Chapter 14: Dental Insurance
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18 Flashcards
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Sample Questions
Q1) In a coordination of benefits situation for dental insurance coverage, the primary carrier is always the carrier that provides benefits first.
A)True
B)False
Q2) Federal guidelines require that all Medicaid patients have a right to treatment in all dental offices.
A)True
B)False
Q3) Dental claims are only submitted on paper.
A)True
B)False
Q4) A dependant on an insurance claim form refers to the:
A) spouse.
B) children.
C) employee/subscriber.
D) a and b.
E) a, b, and c.
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Chapter 15: Financial Systems: Accounts Receivable
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12 Flashcards
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Sample Questions
Q1) The collection process should have four stages: reminder, inquiry/discussion, urgency, and ultimatum.
A)True
B)False
Q2) Which accounting term indicates the amount incoming to a dental practice?
A) Overhead
B) Gross income
C) Accounts receivable
D) Net income
E) Petty cash
Q3) Accounts receivable refers to all financial accounts that the dentist owes.
A)True
B)False
Q4) ___ should be maintained separately from the patient's clinical record.
A) Insurance information
B) Financial records
C) Consent forms
D) All of the above
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Chapter 16: Other Financial Systems
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Sample Questions
Q1) FICA taxes include Social Security and Medicare taxes.
A)True
B)False
Q2) A dental assistant has gross weekly earnings of $560. The following amounts were withheld: $50 for federal taxes, $43 for FICA, and $50 for a deposit to the credit union. What is the net pay?
A) $417
B) $460
C) $467
D) $517
Q3) As part of an accounts payable system, which record reflects all deposits and checks made from the account?
A) Payroll
B) Check register
C) Credit slip
D) Invoice
Q4) A petty cash fund requires less accuracy than a checking account.
A)True
B)False
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Chapter 17: Infection Control Systems
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31 Flashcards
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Sample Questions
Q1) When the administrative assistant prepares a package of hazardous infectious waste for disposal, which of the following should be considered?
A) All infectious waste destined for disposal should be placed in closable, leak-proof containers or bags that are color-coded or labeled appropriately.
B) Infectious waste should be burned in a local incinerator.
C) Only the clinical assistant should manage the removal of infectious waste.
Q2) You are asked to assist the dentist at chairside with a patient who has a history of hepatitis B. You should do which of the following?
A) Treat this patient the same as other patients and use Universal Precautions.
B) Double-glove before treating the patient.
C) Refuse to assist the dentist.
Q3) Which of the following is improper technique as it relates to infection control in the dental office?
A) Storing instruments in sealed bags
B) Placing patient records outside the treatment room
C) Eating in the laboratory or other contaminated site
D) Changing gloves for each patient
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Chapter 18: Planning and Managing Your Career Path
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Sample Questions
Q1) When preparing a resume for a prospective employer, you should:
A) not take the time to make it look nice.
B) use the lowest-quality printing.
C) create an attractive professional image through your stationery.
Q2) What is the percentage of jobs obtained through networking?
A) 10%
B) 30%
C) 75%
D) 80%
Q3) When writing a letter of application, the letter should be as "I" oriented as possible. The resume should list activities in reverse chronologic order.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q4) Which of the following should be avoided during a job interview?
A) Being prepared to answer a variety of questions
B) Being too aggressive
C) Neatness
D) Accuracy
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