Counseling Techniques
Study Guide Questions
Course Introduction
Counseling Techniques introduces students to the foundational skills, strategies, and approaches essential for effective counseling practice. The course focuses on the development of core interpersonal skills including active listening, empathy, questioning, reflection, and rapport-building. Students will explore major techniques from various theoretical orientations, such as cognitive-behavioral, person-centered, and solution-focused therapies, while considering ethical issues and cultural sensitivity in the counseling process. Through role-plays, case studies, and supervised practical exercises, students gain hands-on experience and self-awareness to support clients with diverse needs across different settings.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
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Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) A spiral that moves only in one direction - upward and onward - is an example of a(n)______________ spiral.
A) devitalized
B) regressive
C) progressive
D) escalatory
E) aggressive
Answer: D
Q2) According to the text,when it comes to managing conflict,most people:
A) need to "learn" conflict skills
B) are intuitively skilled
C) take classes on conflict so they are exceptionally skilled D) will confront any issue that arise
E) are not influenced by their families of origin
Answer: A
Q3) According to Chapter 1,the authors state people are born with conflict management skills-they are mostly "common sense."
A)True
B)False
Answer: False
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Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Which of the following terms reflects the notion that individuals learn male and female communication behaviors through observation of and communication with same-sex groups?
A) social learning theory
B) the Lens Model of conflict
C) attribution theory
D) collectivist theory
E) transformative theory
Answer: A
Q2) The most common metaphors for conflict in U.S.culture are "win-lose" in nature.
A)True
B)False
Answer: True
Q3) Research on conflict and gender reveals that men criticize more than women.
A)True
B)False
Answer: False
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Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Hocker and Wilmot summarize several advantages of clarifying your goals in a conflict.Which of the following is NOT an advantage identified?
A) Clear goals are reached more often than unclear ones.
B) Clear goals can be altered more easily than vague ones.
C) Only clear goals can be shared.
D) Solutions go unrecognized if you don't know what you want.
E) Knowing the other's goals helps you manipulate the situation to get what you want.
Answer: D
Q2) Which of the following statement is NOT true about relational issues and identity?
A) Identity issues do not affect relationship messages.
B) You always give relational messages.
C) We each translate or interpret relational messages differently.
D) Relational interests are more important than topic interests.
E) Our relational interests are triggered in reaction to the other's behavior.
Answer: A
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5
Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) The fundamental concept in conflict is
A) power.
B) persuasion.
C) compromise.
D) collaboration.
E) relationships.
Q2) When Ken's parents died,his sister was named as the executor of their estate.She gave all of the "good" furniture to her kids and left only one old dresser for Ken's kids.He was furious with her,especially in this time of grief.Even though Ken felt "low power," he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins.Ken's decision is an example of which of the following moves Lerner suggests that people in low-power positions adopt:
A) Speak up and present a balanced picture of strengths as well as weaknesses.
B) Make clear what one's beliefs, values, and priorities are, and maintain congruent behaviors.
C) Stay emotionally connected to significant others even when things get intense.
D) State differences, and allow others to do the same.
E) All of the above
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Chapter 5: Conflict Styles
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29 Flashcards
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Sample Questions
Q1) Rahim identified 5 conflict styles that individuals use in a variety of conflict situations.The number 5 in the above grid corresponds with which of the following styles?
A) obliging
B) dominating C) avoidance
D) compromise
E) integration
Q2) You are more likely to dominate than oblige when you score high on which of the following?
A) concern for self
B) concern for other C) concern for relationship
D) self-centered
E) other-oriented
Q3) Hocker and Wilmot caution the readers about styles.Describe these cautions and discuss their implications for conflict management.
Q4) Explain the difference between "aggressive" and "assertive" behavior,using terminology from the chapter and specific examples.
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Chapter 6: Emotions in Conflict
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30 Flashcards
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Sample Questions
Q1) One important part of expressing anger in a responsible manner includes:
A) Verbally stating the anger.
B) Knowing the difference between venting and acknowledging anger.
C) Refusing to attack each other.
D) Uncover the source of your anger.
E) All of these are helpful in responsibly expressing anger.
Q2) Discuss the "tension of opposites"-the urge to either "move toward or against" our emotions.First,describe the two tensions.Second,provide an example of each.Be sure to use terms from the text explain this principle of emotion.
Q3) Self-protective emotions are associated with:
A) The right hemisphere of the brain
B) The left hemisphere of the brain
C) Physical triggers
D) Destructive individuals
E) Our identities
Q4) According to the text,the type of emotions expressed can define the relationship.
A)True
B)False
Q5) What is the relationship between anger and fear? What about aggression?
Page 8
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Chapter 7: Analyzing Your Conflicts
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Sample Questions
Q1) Summarize the guidelines put forth in the Difficult Conversations Guide.Use these guidelines to construct three specific suggestions for a conflict you have experienced in the past or are experiencing now.
Q2) If a conflict progresses to Stage IV,as described in the book,the authors suggested that a neutral 3<sup>rd</sup>-party become involved to help.
A)True
B)False
Q3) Although forming coalitions often happens naturally,they can become \ toxic if the groups begin to engage in destructive conflict.
A)True
B)False
Q4) According to the Conflict Assessment Guide,the question "What attitudes toward conflict do participants seem to hold?" helps clarify which of the following components?
A) orientation to the conflict
B) nature of the conflict
C) interests
D) styles
E) personal intervention
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Chapter 8: Interpersonal Negotiation
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Sample Questions
Q1) At the beginning of the chapter,your authors stated that you may not think of yourself as a "negotiator." What do you think now? Explain.Do you think you are more of a competitive or collaborative negotiator? Provide examples to support your answer.Finally,what communication skills do you have that help you negotiate with others?
Q2) Which of the following is a disadvantage of collaborative bargaining?
A) The bias toward cooperation may result in internal pressure to compromise when you don't really want to.
B) It can avoid confrontation.
C) There is an increased vulnerability to deception and manipulation by a competitive opponent.
D) It requires substantial process knowledge and skill to be effective.
E) All are potential disadvantages of collaborative bargaining.
Q3) Briefly describe a recent conflict.Discuss how upholding Fisher and Ury's four principles may have resulted in a more productive management of that conflict.Be sure to identify and explain each principle in your answer.
Q4) Describe how cultural assumptions of negotiation can be problematic.What suggestions do you have for managing potential problems?
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Page 10
Chapter 9: Third-Party Intervention
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Sample Questions
Q1) Briefly describe a recent situation in which you personally intervened (or witnessed an intervention)in an informal context.What have you learned by reading the section in informal intervention that would influence how your might make different choices in the future?
Q2) When power between two parties is highly imbalanced,adjudication is likely to be the best form of third-party intervention.
A)True
B)False
Q3) Being a "coach" requires the same skills as being a good friend to a person in conflict.
A)True
B)False
Q4) Provide a rationale for the use of mediation in a family or organizational setting.Compare and contrast your rationale with the rationale for other types of intervention.
Q5) A "Guardian ad litem" serves as a child advocate in the adjudication system.
A)True
B)False
Q6) What is the most significant difference between mediation and arbitration?
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Explain how the TRIP elements of power may help or hinder the process of reconciliation.
Q2) Your book says that memories are essential to the forgiveness process, since they may help you become less susceptible to repeated injury.
A)True
B)False
Q3) Which of the following is characteristic of forgiveness?
A) Dismissing or minimizing a situation.
B) Excusing the actions or behavior of the other.
C) It is indifferent about justice.
D) Acknowledging the truth about what has happened.
E) Forgiveness is the same thing as pardon.
Q4) Which of the dimensions of interpersonal conflict is most relevant to the discussion of offering and accepting forgiveness?
A) Expressed struggle
B) Interdependence
C) Incompatible goals
D) Scarce resources
E) Interference from the other in achieving goals
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