Corporate Social Responsibility
Question Bank
Course Introduction
Corporate Social Responsibility (CSR) examines the ethical and strategic responsibilities that organizations have toward society, stakeholders, and the environment. This course explores contemporary theories, frameworks, and practices of CSR, focusing on how businesses can achieve a balance between profitability and positive social impact. Key topics include stakeholder engagement, sustainable business models, ethical decision-making, corporate governance, and global standards for responsible conduct. Through case studies and real-world examples, students will analyze the opportunities and challenges of integrating CSR into core business strategy, with attention to issues such as environmental sustainability, social justice, and corporate accountability.
Recommended Textbook Business and Society Stakeholders Ethics Public Policy 15th Edition by Anne Lawrence
Available Study Resources on Quizplus
19 Chapters
988 Verified Questions
988 Flashcards
Source URL: https://quizplus.com/study-set/2719 Page 2
Chapter 1: The Corporation and Its Stakeholders
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54241
Sample Questions
Q1) The instrumental argument for the stakeholder theory of the firm says that companies perform better if they consider the rights and concerns of multiple groups in society.
A)True
B)False Answer: True
Q2) A business is any organization that is engaged in making a product or providing a service for a profit.
A)True
B)False Answer: True
Q3) Urgency refers to the extent to which a stakeholder's actions are seen as proper or appropriate by the broader society.
A)True
B)False Answer: False
Q4) The external environment of business is static.
A)True
B)False Answer: False
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Managing Public Issues and Stakeholder Relationships
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54240
Sample Questions
Q1) In the issue management process,identifying the issue involves anticipating emerging issues.
A)True
B)False Answer: True
Q2) Because the public issues that garner the most public attention change over time,companies do not waste time tracking them.
A)True
B)False Answer: False
Q3) Emerging public issues are both a risk and an opportunity.
A)True
B)False Answer: True
Q4) Customer environmental intelligence includes:
A) Demographic factors.
B) An analysis of the firm's competitors.
C) New technological applications.
D) The cost of producing consumer goods. Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Corporate Social Responsibility and Citizenship
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54239
Sample Questions
Q1) Which of these is <u>not</u> an objective of the Global Reporting Initiative (GRI)?
A) Combining long-term profitability with ethical goals, social justice, and environmental care.
B) Measuring social performance across companies.
C) Providing tax incentives for global corporate citizens.
D) Reflecting the interests of business, labor, civil society, and financial markets.
Answer: C
Q2) Some companies have created a department of corporate citizenship to:
A) Adopt the United Nations' Global Compact Principles.
B) Decentralize under common leadership wide-ranging corporate citizenship functions.
C) Centralize under common leadership wide-ranging corporate citizenship functions.
D) Narrow the job of the public relations office.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Business in a Globalized World
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54238
Sample Questions
Q1) Global market channels involve a firm producing goods in:
A) Their home country and exporting them to other countries.
B) Their home country to sell at home.
C) A foreign country to sell at home.
D) A foreign country to sell abroad.
Q2) Government has distinctive resources and competencies including:
A) Knowledge of public policy.
B) Ability to enforce the rules.
C) Revenue from taxation.
D) All of the above.
Q3) How can global action networks help global problem solving?
Q4) Most nations in the world share similar political,social and economic beliefs.
A)True
B)False
Q5) Experts attribute the growth of nongovernmental organizations to:
A) The creation of global stock exchanges and enhanced currency transactions.
B) The globalization of marketing and converging consumer preferences.
C) Greater openness in many societies.
D) All of the above.
Q6) Explain the theory of competitive advantage.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Ethics and Ethical Reasoning
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54237
Sample Questions
Q1) The main drawback to utilitarian reasoning is that:
A) The majority may override the rights of those in the minority.
B) Managers using this reasoning process often fail to consider the means taken to reach the end.
C) It is difficulty to accurately measure both costs and benefits.
D) Cost-benefit calculations can only be provided by accountants.
Q2) A bottom-line mentality in business is reflected in which statement?
A) "I want it."
B) "We have to beat the others at all costs."
C) "Help yourself and those closest to you."
D) "Foreigners have a funny notion of what's right and wrong."
Q3) A purchasing agent directing her company's orders to a firm which she received a valuable gift,is an example of:
A) Conflict of interest.
B) Ethical relativism.
C) Moral development.
D) Egotism.
Q4) Discuss why businesses should be ethical.
Q5) Briefly discuss the meaning of ethics.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Organizational Ethics
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54236
Sample Questions
Q1) By law,the financial records of publicly held companies are required to be:
A) Managed by an accounting department of at least five CPAs.
B) Summarized in the employee manual for new hires.
C) Reviewed quarterly by the IRS.
D) Audited by a certified professional accounting firm.
Q2) Ethics policies typically cover all of the following issues except:
A) Developing guidelines for accepting or refusing gifts from suppliers.
B) Encouraging discriminatory personnel practices.
C) Avoiding conflict of interest.
D) Maintaining the security of proprietary information.
Q3) Managers,as major decision-makers,are one of the keys to whether a company will act ethically or unethically.
A)True
B)False
Q4) Building ethical safeguards into a company's everyday routines is called:
A) Change management.
B) Justifying ethics.
C) Institutionalizing ethics.
D) Ethical awareness.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Businessgovernment Relations
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54235
Sample Questions
Q1) Government regulations come in different forms.Discuss the major types of government regulations of business.
Q2) Patterns of government taxing and spending that are intended to stimulate or support the economy are:
A) International standards policies.
B) Social assistance policies.
C) Fiscal policies.
D) Monetary policies.
Q3) Regulation cannot be applied to international business behavior.
A)True
B)False
Q4) Regulatory activity often is cyclical.
A)True
B)False
Q5) Deregulation has occurred in the following industries:
A) Commercial airlines, sheet metal, and interstate trucking.
B) Commercial airlines, railroads, and financial institutions.
C) Commercial airlines, interstate trucking, and silicon chip manufacturing.
D) Financial institutions, railroads, and silicon chip manufacturing.
Q6) Compare and contrast economic policies with social assistance policies.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Influencing the Political Environment
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54234
Sample Questions
Q1) Expert witnesses provide information to legislators for businesses or business groups.
A)True
B)False
Q2) Proponents of business as a political participant argue:
A) A pluralistic system invites many participants.
B) It is business's constitutional right to be involved.
C) Business is a vital stakeholder of government.
D) Both A and C, but not B
Q3) Sometimes businesspeople leave the private sector to take employment in government before returning to the corporate world.
A)True
B)False
Q4) The typical public affairs executive spends most of the day:
A) Coalition building.
B) Direct lobbying.
C) Fund raising.
D) All of the above.
Q5) How do the three types of corporate political strategies differ from each other?
Q6) Compare and contrast the three levels of business political involvement.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Sustainable Development and Global Business
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54233
Sample Questions
Q1) Why is income inequality an environmental problem?
A) People in the richest countries consume many natural resources.
B) People in the poorest countries often misuse natural resources.
C) People in the richest countries have strong environmental values.
D) Both A and B, but not C
Q2) Which of the following statements is not true about arable land?
A) It is a nonrenewable resource.
B) Over 20 percent of the irrigated lands in developing countries have been salinized.
C) Poor farming practices have caused arable lands to turn into deserts.
D) Soil erosion has threatened many of the arable lands.
Q3) A commons is a shared resource,such as land,air or water that a group of people uses collectively.
A)True
B)False
Q4) The commitments of the Convention on Biological Diversity include:
A) Developing national conservation strategies.
B) Eliminating CFC production.
C) Population control education.
D) Massive irrigation projects in developing countries.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing for Sustainability
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54232
Sample Questions
Q1) Environmental regulations,such as energy conservation,depress the economy.
A)True
B)False
Q2) In the U.S.,most solid waste ends up:
A) Recycled.
B) Composted.
C) Incinerated.
D) In landfills.
Q3) Effective environmental management requires an integrated approach that involves all parts of the business organization.
A)True
B)False
Q4) Under the Resource Conservation and Recovery Act of 1976,the government regulates hazardous waste from "cradle to grave."
A)True
B)False
Q5) Discuss the following statement: "Effective sustainability management makes firms more competitive."
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: The Role of Technology
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54231
Sample Questions
Q1) Discuss what factors have fueled technological growth and development.
Q2) Which of these specializations was/were spurred by the rapid changes in technology over the past few decades?
A) Smart manufacturing.
B) Wireless networks.
C) Processing of enormous amounts of data.
D) All of the above.
Q3) The phase of technology that focuses on building material goods and manual labor is:
A) Agrarian.
B) Service.
C) Industrial.
D) Information.
Q4) The gap between those who have access to technology and those who do not is called the digital divide.
A)True
B)False
Q5) Define technology and describe its three primary features.
Q6) Describe the activities and primary skills used in each of the six periods of technology development.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Regulating and Managing Information Technology
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54230
Sample Questions
Q1) Discuss some of the interventions that different governments have taken to control information technology in their nations.How have these steps affected individual privacy rights as well as public security?
Q2) In a study of CIOs from around the world,McKinsey & Company found that most CIOs reported to their:
A) Chief executive officer.
B) Chief financial officer.
C) Chief operating officer.
D) Managing supervisor.
Q3) Which of these statements is (are)true about the group known as Anonymous?
A) They are a tightly bonded group of hacktivists.
B) They are distinguished by masks with an over-sized smile and red cheeks.
C) They supported WikiLeaks and the Occupy movement.
D) Both B and C, but not A.
Q4) What have businesses done to manage personal information about their employees and customers? Identify a specific company that has taken action and discuss the results.
Q5) Creating and distributing viruses on other computers is called hacking. A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Shareholder Rights and Corporate Governance
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54229
Sample Questions
Q1) Institutional investors have little incentive to hold their shares and organize to change management policy.
A)True
B)False
Q2) Identify and provide an example for each of the five major legal rights afforded to shareholders.
Q3) This law tightened regulation on issuers of complex securities,especially those related to subprime mortgages:
A) Sarbanes-Oxley Act.
B) Dodd-Frank Act.
C) Affordable Care Act.
D) Securities and Exchange Act.
Q4) The directors of a company are a central factor in corporate governance because they:
A) Exercise formal legal authority over company policy.
B) Have the highest stake in the performance of the company.
C) Have a moral responsibility to fulfill the needs of both the company's employees and customers.
D) Inherited the business from their predecessors.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Consumer Protection
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54228
Sample Questions
Q1) Which of the following describe why the consumer movement exists?
A) Services have become less specialized.
B) Some product advertising claims have been inflated.
C) Some businesses have violated the public's privacy.
D) Both B and C, but not A.
Q2) Warning consumers about the possible side effects of pharmaceutical drugs is an example of consumer protection against:
A) Predatory pricing.
B) Incomplete information disclosure.
C) Hazardous products.
D) Violations of individual privacy.
Q3) The law requiring that toys and infant products be tested before sale is called the: A) Child Safety Act.
B) Strong Product Safety Bill.
C) Consumer Product Safety Improvement Act.
D) Uniform Safety Testing Bill.
Q4) The consumer movement exists because consumers want to be treated fairly and honestly in the marketplace.Outline and explain the additional reasons for the existence of the consumer movement.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Employees and the Corporation
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54227
Sample Questions
Q1) Which of the following is (are)true about Employee Assistance Programs (EAPs)?
A) They offer counseling and follow-up to alcohol and drug abusers.
B) Almost all employers with 1,000 or more workers offer EAPs.
C) Nearly three-quarters of small companies with 50 to 99 employees offer EAPs.
D) All of the above.
Q2) Critics have argued that honesty tests discriminate disproportionately against minorities.
A)True
B)False
Q3) As the use of electronic communication at work has risen,new ethical issues involving worker privacy have emerged.Should employers be allowed to read employee e-mail,inspect their Facebook pages or blogs,or access files located on a personal computer at work? Why or why not?
Q4) Employees in the United States have a legal right to:
A) Organize and bargain collectively.
B) A safe and healthy workplace.
C) A job.
D) Both A and B, but not C
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 16: Managing a Diverse Workforce
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54226
Sample Questions
Q1) Which ethnic group,as defined by the U.S.Census,represents the fastest-growing segment of the labor force?
A) African-Americans.
B) Hispanics.
C) Asians.
D) Native Americans.
Q2) The term "Glass walls" refers to:
A) Fewer opportunities for direct upward advancement.
B) Fewer opportunities to move sideways into jobs that lead to the top.
C) Reliance on word of mouth by recruiters for top positions - "the old boys' network" from which women are excluded.
D) A company's lack of commitment to diversity.
Q3) Why does a diverse and inclusive workforce benefit a firm supporting a global market?
A) A variety of language skills serves the global customer base well.
B) Cultural insensitivity helps to retain customers.
C) Understanding differences across markets restricts innovation.
D) Both A and C, but not B.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Business and Its Suppliers
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54225
Sample Questions
Q1) Which type of supplier audit is being used when a company hires and trains its own staff of auditors?
A) External.
B) Third-party.
C) Factory.
D) Internal.
Q2) This type of audit is perceived by stakeholders as more objective and reliable:
A) Internal.
B) Third-party.
C) Government.
D) Crowd-pleasing.
Q3) Lead firms often choose to develop their supplier's capabilities when the supplier has a strong management team,many resources,and high technical knowledge.
A)True
B)False
Q4) A growing trend is for lead firms to work collaboratively with their suppliers to build capabilities and create shared value.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: The Community and the Corporation
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54224
Sample Questions
Q1) Corporate charitable donations are defined as gifts of products or services.
A)True
B)False
Q2) How do companies encourage their employees to volunteer their time?
A) By sponsoring specific projects.
B) By offering recognition for service.
C) By publicizing opportunities to serve.
D) All of the above.
Q3) In your opinion,what are the most pressing and significant concerns facing communities today? Why do you think so? How would a business' community relations department address that concern?
Q4) A license to operate refers to a formal license every firm must obtain from local municipalities in order to conduct business there.
A)True
B)False
Q5) Foreign-owned corporations typically establish and use corporate foundations less frequently than U.S.firms.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: The Public and Corporate Reputation
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/54223
Sample Questions
Q1) Which of these situations is not a reason for a firm to communicate through the media?
A) Repairing a damaged image.
B) Ignoring or downplaying an organizational crisis.
C) Managing its public relations.
D) Engaging with multiple stakeholders.
Q2) The variety of communications channels for public relations departments has decreased due to combined technology options.
A)True
B)False
Q3) How the general public perceives a business firm can have a major effect on its performance.
A)True
B)False
Q4) The industries most prone to corporate crisis include the fast food industry and auto-makers.
A)True
B)False
Q5) Define the general public.How do firms and the public affect one another?
To view all questions and flashcards with answers, click on the resource link above. Page 21