Contemporary Management Issues
Practice Exam
Course Introduction
Contemporary Management Issues explores the dynamic challenges and complexities that modern managers face in todays rapidly evolving organizational environments. The course examines current trends such as globalization, technological innovation, ethical decision-making, diversity and inclusion, crisis management, and sustainability. Students learn to analyze real-world case studies, develop problem-solving strategies, and apply critical thinking to address the multifaceted issues confronting businesses and non-profit organizations. Emphasis is placed on adapting traditional management theories to modern contexts and fostering effective leadership in diverse, globalized teams.
Recommended Textbook
Management 10th Edition by Richard L. Daft
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20 Chapters
3832 Verified Questions
3832 Flashcards
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Page 2
Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) Human skill is the cognitive ability to see the organization as a whole system and the relationships among its parts.
A)True
B)False
Answer: False
Q2) The biggest mistake that many manager's make is the failure to ____.
A)clarify direction
B)communicate effectively
C)display compassion to employees
D)create employee recognition programs
E)focus on productivity
Answer: B
Q3) Why are conceptual skills most important for top managers?
Answer: Top managers are often the keys to holding the whole company together.In order to accomplish this,top managers must be able to see the "big picture," i.e. ,perceive the critical situational issues as well as the relationships between all organizational parts.
Q4) The nature of management is to cope with ____________________ and far-reaching challenges.
Answer: diverse
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Chapter 2: The Evolution of Management Thinking
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177 Flashcards
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Sample Questions
Q1) Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis,under assumption that using advanced mathematics and technology can accurately predict how the market works?
A)Stems
B)Yuppies
C)Quals
D)Quants
E)Fins
Answer: D
Q2) Discuss the advantages and disadvantages of Taylor's Scientific Management. Answer: The advantages of scientific management included the standardization of work,the systematic study of work,the linking of performance and pay,and improved productivity.The disadvantages included its failure to consider the social context within which work took place and its failure to appreciate workers' needs,other than their need for money.
Q3) ____________________ refer to the aspects of a culture that guide and influence relationships among people.
Answer: Social forces
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4
Chapter 3: The Environment and Corporate Culture
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214 Verified Questions
214 Flashcards
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Sample Questions
Q1) Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture.The company uses bold coloring with expensive accents in all office décor.This exemplifies which level of corporate culture?
A)Visible artifacts
B)Underlying assumptions
C)Expressed values
D)Heroes
E)Ceremonies
Answer: A
Q2) The ____________________ dimension of the general environment represents the demographic characteristics as well as the norms,customs,and values of the general population.
Answer: sociocultural
Q3) The economic dimension of the general environment represents the demographic characteristics.
A)True
B)False
Answer: False
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Chapter 4: Managing in a Global Environment
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225 Verified Questions
225 Flashcards
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Sample Questions
Q1) A country's physical facilities that support economic activities make up its ____.
A)resource markets
B)infrastructure
C)physical markets
D)product markets
E)plants and equipment
Q2) If she should decide to take the job,she will be most successful in a foreign assignment if she has
A)culture shock
B)cultural intelligence
C)linguistic pluralism
D)ethnocentrism
E)geocentrism
Q3) The Nissan plant in Mississippi is an example of a ____.
A)greenfield venture
B)joint venture
C)direct investment
D)foreign affiliate
E)direct acquisition
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Page 6
Chapter 5: Managing Ethics and Social Responsibility
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Which of the following is NOT one of the moral rights that could be considered during decision-making?
A)The right to free consent
B)The right to invade privacy
C)The right to free speech
D)The right of freedom of conscience
E)The right to life and safety
Q2) Disk Replacement Services has just completed a procedure manual to handle employee grievances.One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently.Disk Replacement operates on
A)the procedural justice approach.
B)the utilitarian approach.
C)the individual approach.
D)the defensive approach.
E)the free-choice approach.
Q3) List the four responsibilities of corporate social performance.
Q4) The ________ approach to ethical decision making says that moral behavior stems from personal virtues.
Q5) List the four criteria for ethical decision-making described in the book.
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Chapter 6: Managing Small Business Start-Ups
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) At which stage of growth is the company if it is solidly based and profitable?
A)Resource maturity
B)Takeoff
C)Survival
D)Success
E)Existence
Q2) The primary focus of most entrepreneurs is retail,manufacturing and/or service type of businesses.
A)True
B)False
Q3) A venture capital firm is a group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits.
A)True
B)False
Q4) A business opportunity that provides shared office space,shared secretarial assistance,management support services,and management advice to entrepreneurs is a franchise.
A)True B)False
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Chapter 7: Managerial Planning and Goal Setting
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Contingency plans can also be considered as scenarios.
A)True
B)False
Q2) Which of the following symbolizes the legitimacy of the organization to external audiences?
A)Operational goals
B)Tactical plans
C)Strategic goals
D)Mission statement
E)Tactical goals
Q3) Management by objectives,single-use plans,and standing plans are all management planning approaches.
A)True
B)False
Q4) A project is an example of a A)policy.
B)standing plan.
C)procedure.
D)single-use plan.
E)rule.
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Chapter 8: Strategy Formulation and Execution
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) The condition that exists when the organization's parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as
A)core competence.
B)synergy.
C)value creation.
D)business-level strategy.
E)multidomestic strategy.
Q2) Differentiation,cost leadership,and focus are three of Porter's competitive strategies.
A)True
B)False
Q3) ________-level strategy pertains to the major functional departments within the business unit.
A)Operational
B)Corporate
C)National
D)Business
E)Functional
Q4) List the four components of a SWOT analysis.
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Page 10
Chapter 9: Managerial Decision Making
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) A(n)____ occurs when the organizational accomplishment is less than established goals.
A)strength
B)threat
C)diagnosis
D)opportunity
E)problem
Q2) Managers are often referred to as
A)decision makers.
B)peace makers.
C)conflict creators.
D)unnecessary layer of employees.
E)profit suppressor.
Q3) Programmed decisions are made in response to ____ organizational problems.
A)unusual
B)recurring
C)significant
D)minor
E)unique
Q4) Compare decision conditions of certainty,risk,uncertainty,and ambiguity.
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) In a matrix approach to departmentalization,two chains of command exist,with top priority given to the team managers.
A)True
B)False
Q2) The acceptance theory of authority argues that managers have authority because of the positions they hold,not the people in those positions.
A)True
B)False
Q3) Technical complexity is the difference between small-batch production,mass production,and continuous process production.
A)True
B)False
Q4) ____ departments include all of those that provide specialized skills in support of ____ departments.
A)Line;staff
B)Staff;line
C)Primary;functional
D)Functional;primary
E)Line;functional
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Chapter 11: Managing Change and Innovation
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) The traditional organization development model focuses on the entire system and learning takes place throughout the whole organization.
A)True
B)False
Q2) Describe the five characteristics of creative people and organizations.
Q3) According to BusinessWeek and Boston Consulting Group,72% of top executives reported that ____ is a top priority.
A)planning
B)competition
C)organization
D)cooperation
E)innovation
Q4) According to BusinessWeek,in 2010,____ was ranked as the World's Most Innovative Company.
A)Apple
B)Nintendo
C)Nokia
D)Sony
E)Procter & Gamble
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Chapter 12: Managing Human Resources
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205 Verified Questions
205 Flashcards
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Sample Questions
Q1) Skill-based pay means linking compensation to the specific tasks an employee performs.
A)True
B)False
Q2) The ____________________ outlines the knowledge,skills,education,physical abilities,and other characteristics needed to adequately perform the job.
Q3) One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?"
A)True
B)False
Q4) ____________________ refers to the economic value of the knowledge,experience,skills,and capabilities of employees.
Q5) In ____,an experienced manager shows a new employee how to perform job duties.
A)on-the-job training
B)classroom training
C)orientation training
D)computer-assisted instruction
E)realistic job previews
Q6) Describe how to maintain an effective workforce.
Page 14
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Chapter 13: Managing Diversity
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) What is the difference between ethnocentrism and ethnorelativism?
Q2) Education,religious beliefs,military experience,geographic location and income are all ____________________ dimensions.
Q3) Research indicates that women and minorities are more likely than men to develop mentoring relationships.
A)True
B)False
Q4) A cultural audit takes place during step three of the diversity development process,whereby solutions are chosen to fit a balanced strategy.
A)True
B)False
Q5) Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women.
A)True
B)False
Q6) ____________________ serve as invisible barriers to important lateral movement within the organization.
Q7) What are the five steps to developing diversity and cultural competence?
Page 15
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Chapter 14: Understanding Individual Behavior
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194 Flashcards
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Sample Questions
Q1) ____________________ is an interdisciplinary field dedicated to the study of human attitudes,behavior,and performance in organizations.
Q2) Advertising is an obvious application of selective perception.
A)True
B)False
Q3) Individuals who believe that they control their own destiny are described as having a
A)high external locus of control.
B)high Mach personality.
C)low introversion characteristic.
D)high internal locus of control.
E)low Mach personality.
Q4) Describe Carl Jung's four functions related to gathering and evaluating information for problem solving and decision making.Which problem solving style would be appropriate for an Accounting profession? Why?
Q5) An individual's ____________________ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas,objects,or people in the environment.
Q6) Briefly describe the perception process.
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Chapter 15: Leadership
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) The distinguishing personal characteristics of a leader are known as A)traits.
B)sources of power.
C)leadership styles.
D)leadership behaviors.
E)personal preferences.
Q2) __________ leaders know and understand themselves,act consistently with high order ethical values,and empower and inspire others.
A)Level 5
B)Servant
C)Authentic
D)Transformational
E)Interactive
Q3) Leadership occurs among people,involves the use of influence,and is used to attain goals.
A)True
B)False
Q4) Level 5 leaders are ambitious for their organizations,not for themselves.
A)True
B)False
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Chapter 16: Motivating Employees
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201 Verified Questions
201 Flashcards
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Sample Questions
Q1) Behavior that is positively reinforced tends to be repeated,and behavior that is not reinforced tends not to be repeated,as stated in the Law of Effect.
A)True
B)False
Q2) Which need describes the desire to be accepted by one's peer,have friendships,be part of a group,and be loved?
A)Self-actualization needs
B)Physiological needs
C)Esteem needs
D)Belongingness needs
E)Safety needs
Q3) Experiential learning theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behaviors.
A)True
B)False
Q4) List the four content theories discussed in your text.
Q5) Briefly describe social learning theory and its three elements.
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Chapter 17: Managing Communication
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169 Flashcards
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Sample Questions
Q1) Which of the following comprises the lowest channel richness?
A)Electronic mail
B)Bulletins
C)Face-to-face talk
D)Telephone
E)Memos
Q2) What are the key elements of communication?
A)Encoding,message,and feedback
B)Encoding,noise,and symbols
C)Message,circuit,and decoding
D)Feedback,message,and perception
E)Feedback,circuit,and perception
Q3) The receiver ____ the symbols to interpret the meaning of the message.
A)encodes
B)transmits
C)decodes
D)responds to
E)must ignore
Q4) Describe the three categories of horizontal communication.
Q5) Briefly describe the communication process.
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Chapter 18: Leading Teams
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219 Verified Questions
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Sample Questions
Q1) The ____________________ style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.
Q2) In a(n)____________________ team,team members take over managerial duties.
Q3) The four common ways in which norms develop for controlling and directing behavior are critical events,primacy,carryover behaviors,and implicit statements.
A)True
B)False
Q4) Carolyn is a member of a work team at Creepy Clown's Company.She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management.Carolyn is a member of a(n)
A)union.
B)self-directed team.
C)project team.
D)special-purpose team.
E)bureaucratic team.
Q5) According to your text,list three factors that can cause people to engage in conflict.
Q6) Briefly discuss the various styles that can be used to handle conflict.
Page 20
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Compare hierarchical control with decentralized control.
Q2) An organization wide commitment to infusing quality into every activity through continuous improvement is called ____________________.
Q3) Quality circles are based on the assumption(s)that
A)the people who do the job know it better than anyone else.
B)quality can be increased by increasing the size of the organization.
C)quality can be increased by talking more about it.
D)the more employees talk,the more satisfied they will be. E)all of these.
Q4) The continuous process of measuring products,services,and practices against major competitors or industry leaders is called ____________________.
Q5) Effectively controlling an organization requires information about product standards and actual products,as well as actions to correct any deviations from the standards.
A)True B)False
Q6) Sharing financial information and results with all employees in the organization is called ____________________ management.
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Page 21
Chapter 20: Managing the Value Chain, Web 20, and E-Business
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Name the three components to an organization's technical core.
Q2) Inventory includes
A)finished goods.
B)work in process.
C)raw materials.
D)all of these.
E)work in process and raw materials.
Q3) ____________________ tools and techniques apply to services as well as manufacturing.
Q4) Which is not a manufacturing organization?
A)Ford Motor Company
B)McDonald's
C)General Motors
D)Levi Strauss
E)All of these are manufacturing organizations.
Q5) A networked information system that collects,processes,and provides information about an organization's entire enterprise,from identification of customer needs and receipt of orders to distribution of products and receipt of payments is called a(n)____________________.
Q6) List the three types of inventory. Page 22
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Page 23