Conflict Resolution
Question Bank
Course Introduction
Conflict Resolution explores the theories, practices, and skills necessary to effectively manage and resolve disagreements in various contexts, including interpersonal, organizational, and international settings. The course covers the dynamics of conflict, negotiation strategies, mediation techniques, and the importance of communication in defusing tensions. Students will engage in case studies, simulations, and role-playing exercises to develop practical approaches for transforming conflict into opportunities for growth, collaboration, and positive outcomes. Emphasis is placed on cultural awareness, ethical considerations, and building sustainable peace in diverse environments.
Recommended Textbook
Interpersonal Communication Relating to Others 6th Canadian Edition by Steven A. Beebe
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11 Chapters
1119 Verified Questions
1119 Flashcards
Source URL: https://quizplus.com/study-set/3677
Page 2
Chapter 1: Introduction to Interpersonal Communication
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73223
Sample Questions
Q1) Focus on others rather than only on your needs.
A)Become knowledgeable
B)Become skilled
C)Become motivated
D)Become adaptable
E)Become ethical
F)Become other-oriented
Answer: F
Q2) What is encoding?
A) putting thoughts, ideas, and feelings into words and messages
B) filtering messages through past experiences
C) minimizing external and psychological noise
D) making sense out of words and messages
Answer: A
Q3) Apply the helical model to explain interpersonal communication.
Answer: Interpersonal communication never loops back on itself.It expands as the communication partners contribute their thoughts and experiences to the conversation.You can't take a statement back,though you can add to it or modify it in some way.
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Page 3
Chapter 2: Interpersonal Communication and Self
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/73222
Sample Questions
Q1) The dyadic effect describes the
A) different levels of self-disclosure.
B) risky nature of self-disclosure.
C) reciprocal nature of self-disclosure.
D) difference between online and face-to-face self-disclosure.
Answer: C
Q2) The concept of ________ helps people measure how well they are doing based on how well others are doing.
A) self-esteem
B) self-worth
C) social comparison
D) life position
Answer: C
Q3) Self-disclosure can deepen an interpersonal relationship because A) it makes you more sensitive to the criticism of others.
B) what you believe about yourself will come true because you expect it to.
C) it influences your expressive or assertive behaviour toward another.
D) it provides a basis for another person to understand you better and conveys acceptance and trust.
Answer: D
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Chapter 3: Interpersonal Communication and Perception
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/73221
Sample Questions
Q1) ________ is the process of making sense out of stimuli by grouping,dividing,organizing,separating,and categorizing information.
A) Superimposing
B) Seeking closure
C) Thin-slicing
D) Punctuating
Answer: D
Q2) Selective exposure is the process
A) of focusing on specific stimuli.
B) of putting ourselves in situations that reinforce our attitudes, beliefs, values, or behaviours.
C) that occurs when we remember things we want to remember and forget or repress things that are uncomfortable, unpleasant, or unimportant to us.
D) of observing a small sample of someone's behaviour and then making a generalization about what the person is like based on that sample.
Answer: B
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5
Chapter 4: Interpersonal Communication and Diversity: Adapting to Others
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/73220
Sample Questions
Q1) Cultural elements are
A) what a given group of people values or appreciates.
B) a culture's objectives in terms of individual or collective achievement.
C) information not explicitly communicated through language.
D) things and ideas that represent profound aspects of cultural influence.
Q2) The process of acquiring new approaches,beliefs,and values through exposure to other cultures is called
A) acculturation.
B) enculturation.
C) ethnocentrism.
D) culture shock.
Q3) A cultural group within a larger culture is a
A) subculture.
B) co-culture.
C) subordinate culture.
D) revisionist culture.
Q4) Why is it so important in Canada for us to learn about intercultural communication?
Q5) Discuss the differences between masculine and feminine cultural perspectives.
Page 6
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Chapter 5: Listening and Responding Skills
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/73219
Sample Questions
Q1) Which of the following is something you should NOT do when offering social support?
A) Tell the other person the problem can be solved easily.
B) Indicate that you are available to help.
C) Express your concern about the situation.
D) Appropriately communicate your positive feelings for the other person.
Q2) "A cognitive process in which you take into account another person's thoughts,values,and perspectives" is a definition of A) empathy.
B) sympathy.
C) social decentring.
D) active listening.
Q3) You cannot follow the theory of supply and demand until your economics professor relates it to the price of diamond rings.Which part of the listening process has occurred? A) attending
B) selecting
C) understanding
D) responding
Q4) What is involved in critical listening?
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Chapter 6: Verbal Communication Skills
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73218
Sample Questions
Q1) Communication scholars suggest that words have power.What does this mean?
Q2) One researcher estimated that the 500 words we use most often have over ________ different dictionary meanings.
A) 14 000
B) 16 000
C) 13 000
D) 20 000
Q3) The word bus brings to your mind a dependable vehicle that delivers you to campus in all kinds of weather safely and in relative comfort.The triangle of meaning has been completed with a
A) symbol.
B) referent.
C) word.
D) thought.
Q4) One way to avoid problems caused by the use of you statements is to A) keep the focus on problem solving rather than control.
B) use the word I and describe your feelings and thoughts.
C) show you understand the other person's viewpoint.
D) present yourself as an equal rather than a superior.
Q5) Explain how words have the power to create perceptions.
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Chapter 7: Nonverbal Communication Skills
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/73217
Sample Questions
Q1) "Sure" and "Okay" are examples of A) agreements.
B) emblems.
C) adaptors.
D) backchannel cues.
Q2) When you're listening to your friend and you lean forward and raise your eyebrows to indicate you want to speak,you are displaying which nonverbal behaviour?
A) illustrators
B) affect displays
C) emblems
D) regulators
Q3) Heavier,rounder individuals are perceived as
A) less talkative.
B) younger.
C) more suspicious.
D) more good-natured.
Q4) According to Mehrabian,what are the three dimensions along which we interpret nonverbal cues? Define and give an example of each.
Q5) How might personal space and territoriality be related?
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Chapter 8: Conflict Management Skills
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/73216
Sample Questions
Q1) It is a myth that conflicts can always be resolved because A) some conflicts are so intense that individuals may have to agree to disagree.
B) conflict is a healthy component of our relationships.
C) conflict is a normal and productive part of group interaction.
D) sometimes partners have different needs or goals.
Q2) The collaboration approach to conflict leaves personal grievances out of a discussion by
A) generating many options to solve problems.
B) basing decisions on objective criteria.
C) focusing on shared interests.
D) separating people from the problem.
Q3) Being empathic is a very useful skill in conflict management.How can you be empathic during a conflict?
Q4) Keep trying,take the issue to an impartial person,or agree to disagree are ways to A) proceed when a mutually acceptable solution cannot be found.
B) analyze a problem.
C) restore relationships.
D) manage goals.
Q5) Describe the three different types of conflict.
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Chapter 9: Understanding Interpersonal Relationships
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/73215
Sample Questions
Q1) Connections we make with other people as a result of our interpersonal communication with them are
A) intrapersonal relationships.
B) relationships of circumstance.
C) relationships of choice.
D) interpersonal relationships.
Q2) Which of the following is NOT one of the three dialectical tensions?
A) connectedness versus autonomy
B) predictability versus novelty
C) openness versus closedness
D) physical appearance versus proximity
Q3) In terms of power,a relationship is parallel when
A) power continually shifts from one partner to the other.
B) one partner has more power than the other.
C) neither partner has power.
D) both partners want power equally.
Q4) What is the difference between short-term initial attraction and long-term maintenance attraction?
Q5) Describe the three dialectical tensions and give an example of how each tension operates in a relationship.
11
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Chapter 10: Managing Relationship Challenges
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/73214
Sample Questions
Q1) Which of the following is NOT one of John Gottman's four categories of behaviour that indicate increasing problems in a marriage?
A) criticism
B) contempt
C) violence
D) stonewalling
Q2) Trouble has been brewing in the relationship between Shawn and Trevor for quite some time.One problem seems to go away and another one emerges.At some point,the couple decides they can't take it anymore and decide to break up.This kind of breakup is best identified as an example of
A) unilateral dissolution.
B) incrementalism.
C) sudden death.
D) fading away.
Q3) "Stretching the truth" is known as
A) exaggeration.
B) white lies.
C) omission.
D) baldfaced lies.
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Page 12
Chapter 11: Interpersonal Relationships at Home and at Work
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86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/73213
Sample Questions
Q1) Which of the following is NOT one of the responsibilities shared by family members?
A) addition of new members through procreation or adoption
B) social control of members
C) management of finances
D) affective nurturance-love
Q2) Bill and Nada have been married for five years and live with "Nana," who they consider part of their family but who is actually an elderly woman who was once their neighbour.
A)natural family
B)single-parent family
C)extended family
D)blended family
Q3) When a supervisor uses his or her power as a boss to gain sexual favours in exchange for something the employee wants,it is called
A) quid pro quo.
B) creating a hostile environment.
C) dating.
D) the Pelz effect.
Q4) Define family according to the authors of your textbook.
Page 13
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