Computer Systems Technology
Final Test Solutions
Course Introduction
Computer Systems Technology is an interdisciplinary course that explores the fundamental principles and practical applications of modern computing systems. Students will examine the architecture, operation, and interaction of hardware and software components in computers, including processors, memory, storage devices, and peripheral equipment. The course covers operating systems, networking basics, system troubleshooting, and maintenance, providing hands-on experience with configuring and managing computer systems. By the end of the course, students will have developed a solid understanding of how computer systems function and their role in supporting organizational and technological needs.
Recommended Textbook
A+ Guide to Managing and Maintaining Your PC 7th Edition by Jean Andrews
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22 Chapters
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Chapter 1: Introducing Hardware
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Sample Questions
Q1) To perform a computing task,software uses hardware for four basic functions: ____.
A)input, storage, retrieval, and display
B)input, processing, storage, and output
C)input, storage, alteration, and output
D)output, input, analysis, and viewing
Answer: B
Q2) A(n)___________________ is a circuit board that holds microchips,or integrated circuits (ICs),and the circuitry that connects these chips.
Answer: adapter card
Q3) In the world of computers,the term ____ refers to the computer's physical components,such as the monitor,keyboard,motherboard,and hard drive.
A)software
B)middleware
C)architecture
D)hardware
Answer: D
Q4) Where are expansion cards mounted?
Answer: Expansion cards are mounted in expansion slots on the motherboard.
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3
Chapter 2: Introducing Operating Systems
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Q1) Older hardware and software
A)Briefcase
B)Virtual machine
C)Desktop
D)Service pack
E)Compressed folder
F)Parent folder
G)Legacy
H)File attributes
I)Patches
Answer: G
Q2) Describe a shortcut icon.
Answer: A quick way to open an application you use often is to place a shortcut icon to the program on the desktop.A shortcut icon is a clickable item on the desktop that points to a program you can execute,or to a file or folder.One way to create a shortcut for a program is to right-click the program file in the Computer or Windows Explorer window and select Create Shortcut from the menu that appears.
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Page 4
Chapter 3: Working With People in a Technical World
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Q1) List four guidelines to follow when working at a users desk.
Answer: 1.Don't take over the mouse or keyboard from the user without permission.
2.Ask permission again before you use the printer or other equipment.
3.Don't use the phone without permission.
4.Don't pile your belongings and tools on top of the user's papers,books,and so forth.
5.Accept personal inconvenience to accommodate the user's urgent business needs.For example,if the user gets an important call while you are working,delay your work until the call is over.
6.Also,if the user is present,ask permission before you make a software or hardware change,even if the user has just given you permission to interact with the PC.
Q2) ____________________ and advanced degrees serve as recognized proof of competence and achievement,improve your job opportunities,create a higher level of customer confidence,and often qualify you for promotions and other training or degrees. Answer: Certification
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Chapter 4: Form Factors, power Supplies, and Working
Inside a Computer
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Sample Questions
Q1) Motherboards that support PCI Express and have the 24-pin P1 connector are sometimes called ____ boards.
A)Advanced ATX
B)Modified ATX
C)Micro ATX
D)Enhanced ATX
Q2) When removing the motherboard,you'll find a main power line,and maybe one auxiliary power line from the power supply to the motherboard.
A)True
B)False
Q3) A ____ is an electronic device that can hold an electrical charge for a period of time and can smooth the uneven flow of electricity through a circuit.
A)transistor
B)diode
C)capacitor
D)resistor
Q4) Electrostatic discharge (ESD),commonly known as ____________________ electricity,is an electrical charge at rest.
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Chapter 5: All About Motherboards
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Q1) At the beginning of the boot drive (usually drive C)is the OS ____ record.
A)loop
B)boot
C)strap
D)master
Q2) A ____ is the most complicated component in a computer.
A)video card
B)sound card
C)motherboard
D)modem
Q3) List the significant chipsets by AMD.
Q4) If the startup password has been enabled and set in BIOS setup,the startup BIOS asks for the password during the ____________________ just before the BIOS begins searching for an OS.
Q5) The ____ and the chipset determine which processors a board can support.
A)processor socket
B)processor chip
C)processor brand
D)peripheral interface
Q6) Discuss the PCI-X.
Page 7
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Chapter 6: Supporting Processors
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Q1) If a specific component is giving an error message,update its
Q2) The temperature inside the case should not exceed ____ degrees C.
A)27
B)38
C)57
D)100
Q3) The speed at which the processor operates internally
A)Field replaceable units
B)Processor frequency
C)Memory cache
D)Registers
E)P states
F)Overclocking
G)C states
H)Back-side bus
I)Microcode
Q4) Describe the AMD processors.
Q5) Describe symptoms that indicate that a motherboard or processor is failing.
Q6) List three symptoms of system overheating.
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Chapter 7: Upgrading Memory
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Q1) In Windows,memory errors can cause frequent ____ errors.
A)General Fault
B)General Protection Fault
C)Stack Underflow
D)Heap Underflow
Q2) Higher-quality memory modules have ____ installed to reduce heat and help the module last longer.
A)fans
B)heat rails
C)epoxy
D)heat sinks
Q3) Stamped on each chip of a RAM module is a chip ____________________ that identifies the date the chip was manufactured.
Q4) The motherboard ____________________ is essential when selecting memory.
Q5) Describe the major difference between the RIMM and SIMM memory modules.
Q6) For RIMM modules,install the RIMMs beginning with bank ____.
Page 9
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Chapter 8: Supporting Hard Drives
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Q1) Discuss installing a hardware RAID system for best performance.
Q2) The top and bottom of each disk of a magnetic hard drive have a(n)____ that moves across the disk surface as all the disks rotate on a spindle.
A)read head
B)read/write head
C)access head
D)platter device
Q3) ____ on a circuit board inside the drive housing is responsible for writing and reading data to these tracks and sectors and for keeping track of where everything is stored on the drive.
A)Wetware
B)ROM
C)Firmware
D)Software
Q4) If you are replacing a floppy drive,you must inform BIOS setup by accessing setup and changing the drive type.
A)True
B)False
Q5) List four factors to consider when purchasing a hard drive.
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Chapter 9: Installing and Supporting Io Devices
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Q1) BIOS manages ____ lines that are used by a device to hail the CPU asking for data to be processed.
A)DMA
B)ACK
C)IRQ
D)ARQ
Q2) Ports on the motherboard can be disabled or enabled in ____ setup.
A)RAM
B)firmware
C)Northbridge
D)BIOS
Q3) To protect the data on a USB storage device while removing it,double-click the ____ icon in the notification area before removing the device.
A)Format
B)Safely Eject Hardware
C)Eject
D)Safely Remove Hardware
Q4) Discuss the purpose of a KVM switch.
Q5) Discuss what to try if the monitor flickers,has wavy lines or both.
Q6) Discuss what to try if you have poor color display.
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Chapter 10: Multimedia Devices and Mass Storage
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Q1) ____ drives are a great method of keeping backups of data stored on your hard drive.
A)External hard
B)External optical
C)Internal optical
D)External floppy
Q2) If a disc gets stuck in the drive,use the ____ to remove it.
A)emergency screw hole
B)paper clip hole
C)emergency eject hole
D)screwdriver slot
Q3) A CD can hold about ____ of data.
A)600 MB
B)700 MB
C)1 GB
D)1.5 GB
Q4) Sights and sounds have an infinite number of variations and are analog in nature.
A)True
B)False
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Chapter 11: PC Maintenance and Troubleshooting Strategies
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Q1) Usually displayed during installation and requires that you agree to it before continuing with the installation
A)Preventive maintenance
B)Backup
C)Trip hazard
D)Hard-disk loading
E)Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy
Q2) Most CRT monitors today are designed to discharge after sitting unplugged for ____ minutes.
A)15
B)30
C)45
D)60
Q3) If you have an accident with dangerous products,your company or organization might require you to report the accident to your company and/or fill out a(n)____________________ report.
Page 13
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Chapter 12: Installing Windows
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Q1) Discuss how to set up a machine to dual boot.
Q2) The Windows utility ____ is used to remove configuration settings,such as the computer name that uniquely identifies the PC.
A)msconfig.exe
B)msprep.exe
C)w32prep.exe
D)sysprep.exe
Q3) A(n)____ installation is performed by storing the answers to installation questions in a text file or script that Windows calls an answer file.
A)scripted
B)attended
C)unattended
D)replacement
Q4) Use a ____-bit OS if you need increased performance and your system has enough resources to support it.
A)8
B)16
C)32
D)64
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Chapter 13: Maintaining Windows
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Q1) To protect a system against malicious attack,you need to verify that ____ software is configured to scan the system regularly and that it is up-to-date.
A)antispyware
B)firewall
C)prevention
D)antivirus
Q2) List four uses of dynamic disks.
Q3) ____ creates restore points at regular intervals and just before you install software or hardware.
A)System Activation
B)System Protection
C)System Restoration
D)System Prevention
Q4) List and describe the status indicators that apply only to a dynamic disk.
Q5) Use the ____ command to defrag the drive from a command prompt window.
A)Optimize
B)Analyze
C)Defrag
D)Chkdsk
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Chapter 14: Optimizing Windows
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Q1) The ____ is responsible for maintaining an index of files and folders on a hard drive to speed up Windows searches.
A)Windows performance monitor
B)Windows reliability monitor
C)Windows indexer
D)Windows database
Q2) Can be set to launch a task or program at a future time,including at startup
A)Task Scheduler
B)Event Viewer
C)Windows Vista ReadyBoost
D)Task Manager
E)Registry
F)Safe Mode
G)Gadgets
H)Computer Management
I)Service
Q3) Explain how to disable the Vista Aero Interface.
Q4) Explain when tasks can be scheduled.
Q5) Explain how the five graphs on the Performance tab are used.
Q6) Discuss the purpose of the priority level for CPU resources.
Page 16
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Chapter 15: Tools for Solving Windows Problems
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Q1) Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.
A)Help and Support
B)Help and Problems Solutions
C)Problem Reports and Solutions
D)Problem Solutions
Q2) Describe Safe Mode with networking.
Q3) If a problem happens in the kernel mode of Windows,a ____ or blue screen error occurs.
A)STOP
B)HALT
C)BREAK
D)FAULT
Q4) Use the ____________________ prompt window in Windows RE when graphical tools available in Windows RE fail to solve the Vista problem.
Q5) If you think you know which Windows system file is corrupted or missing,you can use the ____________________ to copy a new set of system files from the Windows setup CD to the hard drive.
Q6) Explain what will happen if the registry files are corrupted or deleted.
17
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Chapter 16: Fixing Windows Problems
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Q1) Check ____ to verify that a device is enabled and Windows thinks the device should be working.
A)Computer Management
B)System Manager
C)Hardware Manager
D)Device Manager
Q2) For a laptop or other brand-name computer,don't forget to reinstall Windows using recovery CDs provided by ____.
A)the computer manufacturer
B)Microsoft
C)some third-party vendors
D)the computer manufacturer through Microsoft
Q3) Explain what you do if you don't know which device is causing a problem and you see an error message.
Q4) To uninstall a program,in Device Manager ____ the device and select Uninstall.
A)left-click
B)right-click
C)shift+right-click
D)ctrl+right-click
Q5) Discuss what to consider when you think there might be data corruption.
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Chapter 17: Networking Essentials
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Q1) ____ is a standard for short-range wireless communication and data synchronization between devices.
A)Bluetooth
B)802.11X
C)802.11G
D)BlueNet
Q2) Covers a small local area such as a home,office,other building,or small group of buildings
A)WLAN
B)Broadband
C)Bandwidth
D)MAN
E)PAN
F)Data throughput
G)WAN
H)LAN
I)Gateway
Q3) The major disadvantage of using Telnet to connect to a remote computer is the lack of ____________________.
Q4) Discuss how to connect to a network using a wired connection.
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Chapter 18: Networking Practices
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Q1) Port ____ opens a port when a PC on the network initiates communication through another port.
A)blinking
B)waiting
C)stalling
D)triggering
Q2) The command to flush the DNS cache kept on the computer is ____.
A)ipconfig /flushdns
B)ipconfig /cleardns
C)ipconfig /pushdns
D)ipconfig /flushnames
Q3) Give three suggestions to try if you have problems using FTP.
Q4) A network cable is sometimes called a(n)____________________ cable or a patch cable.
Q5) For port forwarding to work,the computer on your network must have a ____ IP Address.
A)dynamic
B)converted
C)static
D)realized
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Chapter 19: Security Essentials
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Q1) ____ is any annoying and unwanted program that might or might not mean you harm.
A)Malware
B)Grayware
C)Testware
D)Adware
Q2) As part of the authentication process,rather than proving a person is in possession of a token,some systems are set to use ____________________ data to validate the person's physical body.
Q3) A(n)____________________ is a program that replicates by attaching itself to other programs.
Q4) Describe what adware is.
Q5) Explain the purpose of authentication.
Q6) A Trojan sometimes installs a ____ in the system,which is a hidden way to allow malware to reach the system in secret even after the Trojan has been removed.
A)backdoor
B)release
C)helper
D)beneficial routine
Q7) Describe Smart Cards.
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Chapter 20: Security Practices
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Q1) Describe one method that can be used to decrypt a file or folder.
Q2) Is when permissions are passed from parent to child
A)Everyone group
B)Drive lock password
C)Permission propagation
D)Rootkit
E)Anonymous users"
F)Authenticated Users group
G)Local shares
H)Inherited permissions
I)Malicious software
Q3) To see a list of services managed by Svchost,enter this command in a command-prompt window: ____.
A)taskview /svc
B)taskmgr /svc
C)tasklist /SVC
D)tasklist /all
Q4) Discuss the Anonymous users group.
Q5) A virus is often programmed to attempt to hide from ____________________ software.
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Chapter 21: Supporting Notebooks
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Q1) Most notebook manufacturers provide ____ software that can help you test components to determine which component needs replacing.
A)diagnostic
B)management
C)development
D)installation
Q2) A notebook drive is ____ inches wide.
A)2.5
B)3.0
C)3.5
D)4.0
Q3) A tablet PC has more features than a notebook,including a touch screen that also allows you to handwrite on it with a stylus.
A)True
B)False
Q4) Discuss what you can consider before you replace the motherboard of a notebook.
Q5) Explain how a warranty can be voided.
Q6) Notebooks contain many small ____________________ of various sizes and lengths.
Q7) Describe how to replace a keyboard in a notebook.
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Chapter 22: Supporting Printers
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Q1) Automatically printing on both sides of the page is called ____ printing.
A)duplex
B)simplex
C)duo
D)complex
Q2) When you print to the Microsoft XPS Document Writer printer,it creates a(n)____ file.
A).xps
B)xml
C)pdf
D)doc
Q3) Check ____ for recorded events that have to do with the printer or the port it is using.
A)Event Log
B)System Monitor
C)Resource Monitor
D)Event Viewer
Q4) The ____________________ printer is the one Windows prints to unless another is selected.
Q5) List the steps to follow to solve problems with shared printers.
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