Computer Maintenance and Repair
Final Exam
Course Introduction
This course provides a comprehensive introduction to the maintenance and repair of personal computers and related hardware. Students will learn about the internal components of computers, diagnostic procedures, troubleshooting techniques, and best practices for repairing and upgrading hardware. Topics include motherboard and peripheral installation, storage solutions, operating system support, preventive maintenance, and handling common hardware failures. The course combines theoretical foundations with hands-on activities to equip students with practical skills required to maintain reliable computer systems in both home and small business environments.
Recommended Textbook
Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs 5th Edition by Mike Meyers
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Chapter 1: The Path of the PC Tech
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Q1) To renew your A+ certification, you must earn 20 _______________ each three-year period.
Answer: continuing education units (CEUs) continuing education units (CEUs)
Q2) Several certifications cover computer literacy or _______________ literacy, the phrase that means "what every person needs to know about computers to survive in the 21st century."
Answer: digital
Q3) In the United States, you can select the nearest testing center and schedule your A+ exams by going to the Pearson VUE Web site at http://_______________ in a Web browser.
Answer: www.vue.com
Q4) Very few people pay full price for the A+ exams, because most companies that provide CompTIA A+ training offer discount _______________. Answer: vouchers
Q5) The CompTIA A+ _______________ exam covers the configuration, repair, and troubleshooting of the Windows operating system. Answer: 220-902
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Chapter 2: Operational Procedures
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Sample Questions
Q1) If you have long hair, why might you consider tying it back in a pony-tail?
Answer: You don't want anything getting caught in a fan or stuck on a component.Preventing this type of situation can save you and your components a lot of pain.
Q2) List three tools found in a typical technician toolkit.
Answer: Most kits have a star-headed Torx wrench, a nut driver or two, a pair of plastic tweezers, a little grabber tool (the technical term is parts retriever), a hemostat, an IC extractor for removing various chips, and both Phillips-head and flat-head screwdrivers.
Q3) What is a critical preventive measure to consider in almost every case?
Answer: Educate the user.Take advantage of the time with the user to informally train him about the problem.
Q4) What environmental conditions increase the risk of ESD?
Answer: Static electricity, and therefore the risk of ESD, is much more prevalent in dry, cool environments.
Q5) _______________ can affect PC speakers and wireless networks, among other equipment.
Answer: Radio frequency interference (RFI)
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Page 4
Chapter 3: The Visible Computer
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Sample Questions
Q1) The pairing of an application with its file extension is called _______________.
Answer: file association
Q2) The first release of Windows 8 had no visible _______________ button on the Desktop (except in the Charms bar).
A)Shutdown
B)Start
C)Internet Explorer
D)Mail
Answer: B
Q3) In Windows, what happens if you delete the Desktop folder?
Answer: If you delete this folder, you delete all the files placed on the Desktop.
Q4) What is the default desktop environment for OpenSUSE and Kubuntu?
A)Unity
B)GNOME 3
C)KDE Plasma Desktop
D)Aero
Answer: C
Q5) In Windows Vista/7 systems, the _______________ shows running programs. Answer: taskbar
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Chapter 4: Microprocessors
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Sample Questions
Q1) Four bits make up a _______________.
A)byte
B)nibble
C)quad
D)word
Q2) What newer technology automatically configures CPU multipliers and speeds?
A)CPUID
B)Jumpers
C)MMX
D)SRAM
Q3) In some instances, you can create a system that has no fan for the CPU with what is called fanless or _______________ cooling.
Q4) Before inserting the heat sink, you need to add a small amount of _______________.
Q5) How do mass storage devices differ from RAM?
Q6) Briefly describe how a cache functions.
Q7) In PCs, _______________ transfers and stores data to and from the CPU in byte-sized chunks.
Page 6
Q8) To reduce wait states, CPUs come with built-in _______________.
Q9) RAM size is measured in _______________.
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Page 7
Chapter 5: Ram
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Sample Questions
Q1) What is the name of the Windows page file?
A)pagefile.exe
B)pagefile.sys
C)pagefile.bin
D)pagefile.cab
Q2) When you load a program in Windows, the PC copies the program from the mass storage device to _______________ and then runs it.
A)BIOS
B)Hard drive
C)RAM
D)ROM
Q3) How are DDR2 I/O speeds related to clock speeds?
A)DDR2 I/O speeds are the same as the clock speeds.
B)DDR2 I/O speeds are double the clock speeds.
C)DDR2 I/O speeds are triple the clock speeds.
D)DDR2 I/O speeds are quadruple the clock speeds.
Q4) What is Microsoft's recommendation on the amount of RAM to use for ReadyBoost drives?
Q5) In general, how do you access RAM in a laptop?
Q6) Describe how Windows' virtual memory uses a page file.?
Page 8
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Chapter 6: Bios
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Sample Questions
Q1) What tool is used to change or remove device drivers manually in Windows?
A)Control Panel
B)CONFIG.SYS
C)Device Manager
D)SYSTEM.INI
Q2) Compare the function of the Northbridge chip versus the Southbridge chip.
Q3) The _______________ tab of the graphical UEFI system setup utility can be used to change the clock multiplier, clock speeds, and voltages.
Q4) Which chip can be reprogrammed to update its contents?
A)Flash ROM
B)RAM
C)ROM
D)System BIOS
Q5) What did Intel create to go beyond the limits of the traditional 16-bit BIOS?
A)UEFI
B)TPM
C)DriveLock
D)Chip creep
Q6) Describe the two POST beep codes found in most modern PCs.
Q7) Briefly describe LoJack.
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Chapter 7: Motherboards
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Sample Questions
Q1) A buggy device driver may cause _______________ symptoms.
Q2) Briefly describe two ways to install a new device driver on Windows systems.
Q3) Why are chipset component chips relatively centrally located on the motherboard?
Q4) In reference to point-to-point connections between devices and the motherboard, the _______________ rate describes the number of operations happening per second.
Q5) How should you troubleshoot a hard drive failure?
Q6) Older, original BIOS _______________ chips handled some expansion devices and mass storage drives such as hard drives.
Q7) What should you do to fix a catastrophic failure?
Q8) To install drivers in Windows, you need _______________ permissions to install drivers.
Q9) What are the benefits of ITX small form factor (SFF) motherboards?
Q10) Briefly explain what is meant by the term daughter boards.
Q11) The motherboard mounts to the case via small connectors called
A)fire wires
B)standouts
C)nylon bolts
D)standoffs
Page 10
Q12) Why should you document your troubleshooting efforts?
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Page 11
Chapter 8: Power Supplies
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Sample Questions
Q1) Which tool uses the soft power feature?
A)AT
B)ATX
C)SATA connectors
D)Molex power supply
Q2) _______________ current allows electrons to flow in one direction around continuous circuits.
Q3) Large sags in electricity are also known as _______________.
A)brownouts
B)blackouts
C)spikes
D)surges
Q4) What symbols do multimeters use to indicate DC and AC settings?
Q5) The amount of amps and volts needed by a particular device to perform its function is expressed in _______________.
Q6) How should an electronic device be protected during an electrical storm?
A)Place the device in standby mode.
B)Connect the device to a surge suppressor.
C)Connect the device to a UPS.
D)Unplug the device.
Page 12
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Chapter 9: Hard Drive Technologies
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Sample Questions
Q1) How did SATA change autodetection?
Q2) What is the maximum eSATA device cable length?
A)18 inches
B)1 meters
C)2 meters
D)3 meters
Q3) Briefly describe the various SSD memory technologies.
Q4) Which term specifies a type of nonvolatile flash memory that current SSD devices use to retain data when power is turned off or disconnected?
A)ATAPI-6
B)ATA-7
C)AHCI
D)NAND
Q5) What is the minimum number of drives needed to implement RAID 5?
A)One
B)Two
C)Three
D)Four
Q6) What is a first step in configuring controllers?
Q7) Describe how RAID 5 works.
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Chapter 10: Implementing Hard Drives
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Q1) In Windows, each _______________ is assigned a drive letter from C : to Z:.
A)cylinder
B)file
C)sector
D)partition
Q2) When using primary partitions, how many drive letters are possible on a single MBR disk?
A)One
B)Four
C)Five
D)Twenty-six
Q3) ScanDisk and chkdsk are two maintenance tools that have been combined into what Windows 8 and later calls the _______________ tool.
Q4) Partitioning creates a(n) _______________ and a partition table on the disk.
Q5) Briefly describe the partition table contained within the master boot record.
Q6) When a computer boots up, where does BIOS look for instructions?
Q7) What is the purpose of encryption in NTFS?
Q8) What is the Ultimate Boot CD (UBCD)?
Q10) After partitioning, each drive must be _______________. Page 14
Q9) What option is used to convert a basic disk into a dynamic disk in Windows?
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Chapter 11: Essential Peripherals
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Q1) _______________ is considered the next generation in optical disc formatting and storage technology after CD and DVD.
Q2) Virtually all optical drives are _______________-compliant, meaning they plug into the ATA controllers on the motherboard.
A)ATAPI
B)UDF
C)NTFS
D)SCSI
Q3) The amount of information that a particular camera or camcorder model can capture is expressed in terms of _______________ in the digital world.
A)radiants
B)pixels
C)megapixels
D)gigapixels
Q4) What common file extension refers to the Fraunhoffer MPEG-1 Layer 3 codec?
A)MOV
B)MIDI
C)WAV
D)MP3
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Chapter 12: Building a PC
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Sample Questions
Q1) How is virtualization most often used on workstations?
Q2) Which group would make the most use of the features in graphics workstations?
A)Gamers
B)Professional photographers
C)Video editors
D)Sound technicians
Q3) Microsoft and many tech writers also use the term _______________ installation to define an upgrade.
Q4) What is the problem with a system if it displays a "No Boot Device present when booting off the startup disk" error during installation?
Q5) Audio editing workstations frequently make use of specialized input devices, referred to as_______________, that mimic the look and feel of older, analog mixing consoles.
Q6) A free utility, usually called Windows _______________, can be run on a system to see if the hardware and software will work with a newer version of Windows.
Q7) Briefly describe a thin client.
Q8) With a home theater PC, _______________ carries both the video signal and the surround-sound audio signal into the television directly from the PC.
Page 17
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Chapter 13: Windows Under the Hood
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Q1) Before most modern versions of Windows, Windows came with two Registry editors: _______________ and _______________.
Q2) What command enables you to view running processes on a local or remote system?
A)Taskview
B)Control Panel
C)Tasklist
D)Services
Q3) What is the one-stop place for anything you need to do with applications, processes, or services?
A)Program Manager
B)Task Manager
C)Administrative Tools
D)Services Manager
Q4) In a BIOS-based system, the BIOS uses its boot order to scan a hard drive for a(n) _______________.
Q5) What is the function of HKEY_CURRENT_USER?
Q6) _______________ store nothing more than long strings of ones and zeros.
Q7) _______________ values are like binary values but are limited to exactly 64 bits.
Q8) Root keys are composed of _______________.
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Chapter 14: Users, Groups, and Permissions
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Q1) What is used to recover from a legitimate BitLocker failure?
Q2) Strong passwords should include letters, numbers, and _______________ symbols.
Q3) If an administrator wants to access a folder or file they do not have permission to access, they can go through a process called _______________.
Q4) What type of access is granted if you log on to a computer remotely as administrator with no password?
A)Administrator
B)Standard user
C)Power user
D)Guest
Q5) What chip on the motherboard validates on boot that you still have the same operating system installed and that the computer was not hacked by some malevolent program?
A)southbridge
B)TPM
C)GPU
D)northbridge
Q6) Authorization for Windows' files and folders is controlled by the _______________ file system, which assigns permissions to users and groups.
Page 19
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Chapter 15: Maintaining and Optimizing Operating Systems
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Q1) The most common method for installing software in Mac OS X involves the Mac _______________.
Q2) Which of the following of true of a restore process in Windows?
A)The system reverts to factory status.
B)Some data may be lost.
C)Only settings and programs are changed.
D)An OS update is carried out.
Q3) If you are using an administrator account during a software installation and you get prompted by the UAC, you should _______________.
A)immediately stop the installation
B)click Continue and finish the installation
C)restart the installation
D)change to a user account
Q4) In Mac OS X, updates are accessed through the _______________ pane in System Preferences.
Q5) When accessing the Windows Error-checking tool through the GUI, after navigating to the Tools tab, click _______________ in Windows 8 and forward to scan the drive.
Q6) What are the requirements for File History in Windows 8 to work?
Q7) How is the Time Machine in Mac OS X useful?
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Chapter 16: Working With the Command-Line Interface
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Q1) The file's ____ indicates what type of program uses the data by looking at the
A)partition; extension
B)extension; location
C)privileges; association
D)association; extension
Q2) How is xcopy different from the copy command?
Q3) Which key in the Windows command-line interface brings back the previous command, one letter at a time?
A)F1
B)F3
C)F10
D)F12
Q4) Extra text typed after a command to modify its operation, such as /w or /p after dir, is called a(n) _______________.
Q5) The part of a file name following the period (.) is called the _______________.
A)Extension
B)Designation
C)Folder
D)Command
21
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Chapter 17: Troubleshooting Operating Systems
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Q1) Which command provides a detailed query about drives and volumes?
A)reset
B)initiate
C)bootrec
D)fsinfo
Q2) ______________ are snapshots of a system at a given point of time.
Q3) How should you replace the Registry?
Q4) What is the function of the expand command in the Recovery Console?
Q5) What recovery tool is available from the Windows installation CD-ROM?
A)Automated System Recovery
B)Last Known Good
C)Recovery Console
D)Safe Mode
Q6) The installation sequence has to be performed manually if an installation CD lacks a(n) ______________ installation program.
Q7) What feature enables you to copy a file that is in use?
A)Volume Shadow Copy Service
B)System Restore
C)Recovery Console
D)Windows Recovery Environment
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Chapter 18: Virtualization
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Q1) Once you have installed a hypervisor of your choice on a machine, you will have a _______________ that acts as the primary source to create, start, stop, save, and delete guest virtual machines.
Q2) Another name for virtual machine managers such as VMware Workstation is a(n) _______________.
Q3) What is a virtualization product that works on Mac operating systems?
A)Virtual PC
B)Parallels Desktop
C)KVM
D)Hyper-V
Q4) What are two important reasons to virtualize?
Q5) Which type of virtualization product works better in smaller-scale implementations, and why?
Q6) Describe the role of a hypervisor.
Q7) Discuss how virtualization eases the task of system management.
Q8) List four popular VMMs.
Q9) Describe the role of a supervisor in the context of single-OS machines.
Page 23
Q10) Full virtualization requires an extra layer of sophisticated programming called a(n) _______________ to manage vastly more complex interactions.
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Chapter 19: Display Technologies
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Sample Questions
Q1) One nit is equivalent to _______________.
A)ten candelas/m²
B)one candela/m
C)one candela/m²
D)one lumen/m²
Q2) Random access memory digital-to-analog converter (RAMDAC) takes the _______________ signal from the video card and turns it into an analog signal for the analog CRT.
Q3) Like any other processor, a graphics processor needs _______________.
A)RAM
B)GPUs
C)AGP buses
D)HDMI connectors
Q4) What is a rearview projector?
Q5) How should a monitor be cleaned?
Q6) How is In-Plane Switching (IPS) technology used?
Q7) Why did a normal CRT monitor have three electron guns?
Q8) A(n) _______________ connector provides a video signal through a single cable that plugs into a standard RCA jack.
Q9) Describe the difference between landscape and portrait rotational modes. Page 24
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Chapter 20: Essentials of Networking
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Q1) Once you have installed the patch panel, you need to connect the ports to the switch through _______________ cables.
Q2) What cable type do Ethernet networks typically use?
A)Unlocked twisted pair (UTP)
B)Solid twisted pair (STP)
C)Unshielded twisted pair (UTP)
D)Shielded twisted pair (STP)
Q3) Describe the shapes and names of the three fiber optic cable connector types.
Q4) A(n) _______________ is simply a box with a row of female connectors (ports) in the front and permanent connections in the back, to which you connect the horizontal cables.
Q5) _______________ is the process by which routers sort frames and send them along to the proper LAN.
Q6) What type of cabling is rarely seen in networking implementations?
A)CAT 6
B)CAT 5
C)Unshielded twisted pair
D)Shielded twisted pair
Q7) A remote computer called a(n) _______________ stores the files that make up a Web site.
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Chapter 21: Local Area Networking
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Sample Questions
Q1) How many host IDs does a /20 network support?
A)1,048,574 (2² - 2)
B)65,536 (2¹ )
C)4094 (2¹² - 2)
D)64 (2 )
Q2) The vast majority of network disconnection problems occur at the _______________.
Q3) The IPv6 address FE80::12C7:388B:CF:7114 represents what type of address?
A)Static
B)Link-local
C)Global
D)Temporary
Q4) The Windows _______________ utility shows the route that a packet takes to get to its destination.
Q5) When you set the IP address manually, the IP address is not subject to change and is called a(n) _______________.
Q6) Describe the net command.
Q7) The address of the port connected to your LAN, also called a(n) _______________ sends data outside of a LAN.
Page 27
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Chapter 22: Wireless Networking
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Q1) Name the two wireless network modes.
Q2) Today's wireless world is dominated by ______________ technologies, in particular the 802.11 (Wi-Fi) standards.
Q3) What should you check first when troubleshooting wireless connectivity issues?
A)Wireless configuration utility
B)Wireless NIC link light
C)Encryption settings
D)Dipole gain
Q4) What does enabling authentication by using a RADIUS server allow?
Q5) Communication through infrared devices is implemented via the ______________ protocol.
Q6) What type of wireless network is very small and designed for "quick-and-dirty" jobs?
A)PAN
B)WAN
C)LAN
D)MAN
Q7) With ______________ 802.11n WAPs, you can choose which band to put 802.11n traffic on, either 2.4 GHz or 5 GHz.
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Q8) A service area that is extended by adding WAPs is called a(n) _____________.
Chapter 23: The Internet
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Q1) Modems enable computers to talk to each other via standard commercial ______________ lines by converting analog signals to digital signals, and vice versa.
Q2) What is the Common Internet File System (CIFS)?
Q3) A wireless ______________ is a device that connects via cellular and enables other devices to access the Internet.
Q4) What device turns digital data into an analog signal for sending it over the telephone line, and then turns it back into digital data when it reaches the other end of the connection?
A)Modem
B)Server
C)Telephone
D)Terminal
Q5) What are Web servers?
Q6) Which tool transfers data via analog signals?
A)Connector
B)ISP
C)Modem
D)Telephone wire
Q7) You can use ______________ to make voice calls over your computer?network.
29
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Chapter 24: Portable Computing
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Q1) What is it called when the system and all the components except for the real-time clock are powered down?
A)Soft power-off mode
B)Sleep or Standby mode
C)Mechanical off mode
D)Hibernation mode
Q2) With power management enabled, an unused device may or may not be shut down in the APM _______________ level.
Q3) What is the name of Google's Linux-based computer?
A)Chromebook
B)GoogleBook
C)Google Computer
D)Linuxbook
Q4) Most laptops support a second _______________ via a digital port of some kind.
Q5) What is battery calibration?
Q6) How do you replace a hard drive in a laptop?
Q7) Most full-sized laptops have a(n) _______________ wired Ethernet connection.
Q8) Some laptop screens use _______________ panels, which provide for the greater viewing angle and better color quality.
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Chapter 25: Understanding Mobile Devices
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Q1) Describe the stores where Android apps are available for purchase and download.
Q2) Explain how to join a Wi-Fi network.
Q3) CDMA devices may receive _______________ updates, which modify a host of complex device settings.
Q4) Swiping and pinching are graphical user interface (GUI) _____________.
A)samples
B)gestures
C)tokens
D)location services
Q5) After you connect to a network successfully, all mobile devices store that network access information automatically, creating a(n) _______________ for the network based on its SSID.
Q6) What was one of the big issues with Google Glass?
Q7) What is a mobile hotspot?
Q8) SMTP uses TCP port _______________.
A)25
B)55
C)110
D)143
Q9) What is the subscriber identity module (SIM)? Page 31
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Chapter 26: Care and Feeding of Mobile Devices
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Q1) Because mobile device hardware typically cannot be repaired or replaced by a user or field tech, mobile device troubleshooting focuses on what type of issues?
A)Hardware
B)Software
C)Memory
D)Battery
Q2) Modern mobile devices use what type of battery?
A)Li-Ion
B)Ni-CD
C)Ni-Ion
D)Ni-MH
Q3) A hot, sluggish device might use _______________ to protect the device's CPU from heat damage?
A)heat dispersion
B)thermal throttling
C)liquid cooling
D)automatic backup
Q4) Some phones may have a hidden _______________ or _______________ menu to help with diagnostics and calibration.
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Chapter 27: Printers and Multifunction Devices
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Q1) Every particle on a laser printer's drum that is hit by the laser will release most of its ______________ charge into the drum.
Q2) Printers that create an image on paper by physically striking a(n) ______________ against the paper's surface are known as impact printers.
Q3) What are the steps of the laser printing process?
Q4) What type of printers does Windows attempt to automatically detect and install?
Q5) The toner in a laser printer is a fine powder.This powder is made up of plastic particles bonded to _______________ particles.
A)nickel
B)polyester
C)aluminum
D)pigment
Q6) In a laser printer, what component is used to write a positive image on the surface of the drum?
A)Toner
B)Marker
C)Laser
D)Head
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Chapter 28: Securing Computers
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/43825
Sample Questions
Q1) How can rogue applications (rogue anti-malware) be avoided?
Q2) Boot sector viruses that use various methods to hide from antivirus software are known as _______________ viruses.
Q3) Describe a smart card.
Q4) What activity involves simply observing someone's screen or keyboard to get information, often passwords?
A)Shoulder surfing
B)Tailgating
C)Dumpster diving
D)Phishing
Q5) The authentication encryption used in Windows network operating systems is _______________.
Q6) In a(n) _______________ attach, an attacker taps into communications between two systems, covertly intercepting traffic thought to be only between those systems.
Q7) Most computer attacks are accomplished through what type of attack?
A)Port scanning
B)Social engineering
C)Buffer overflows
D)Password cracking
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