Computer Information Systems
Study Guide Questions
Course Introduction
Computer Information Systems is an interdisciplinary course that explores the effective use of technology and information to support business processes and organizational decision-making. Students learn the fundamentals of computer hardware, software, networks, databases, and systems analysis, while also examining how information systems integrate with business strategies. The course covers topics such as problem-solving with technology, data management, security, and ethical considerations in computing, preparing students to design, implement, and manage information systems within various organizational contexts.
Recommended Textbook
Essentials of MIS 11th Edition by Kenneth C. Laudon
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12 Chapters
1080 Verified Questions
1080 Flashcards
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Page 2
Chapter 1: Business Information Systems in Your Career
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) In choosing the best solution for a business problem, one of the most important considerations is:
A)change management.
B)existing resources and skills.
C)employee training.
D)outcome measurement.
Answer: B
Q2) ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.
A)FTP
B)E-mail
C)The Web
D)HTML
Answer: C
Q3) Large corporations have been slow to adopt mobile computing as a platform.
A)True
B)False
Answer: False
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Chapter 2: Global E-Business and Collaboration
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90 Flashcards
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Sample Questions
Q1) The five basic entities that make up any business are suppliers, customers, employees, products and services, and:
A)its environment.
B)manufacturing and production.
C)sales and marketing.
D)invoices and payments.
Answer: D
Q2) Which of the following is a cross-functional business process?
A)Hiring an employee
B)Identifying a customer
C)Fulfilling a customer order
D)Creating an invoice
Answer: C
Q3) A business is a formal or informal organization created to sell services or products.
A)True
B)False
Answer: False
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Chapter 3: Achieving Competitive Advantage With Information Systems
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Which of the following is not one of the competitive forces of Porter's model?
A)Suppliers
B)Other competitors
C)External environment
D)Customers
Answer: C
Q2) You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?
A)value chain
B)CAD software
C)benchmarking
D)industry best practices
Answer: B
Q3) In some instances, BPM will lead to a paradigm shift that transforms the nature of the business itself.
A)True
B)False
Answer: False
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Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials?
A)Digital Millennium Copyright Act
B)Privacy Act
C)Freedom of Information Act
D)Electronic Communications Privacy Act
Q2) Professionals take on special rights and obligations because of their special claims to knowledge, wisdom, and respect.
A)True
B)False
Q3) Even in today's legal climate, there is little incentive for firms to cooperate with prosecutors investigating financial crimes at their firm.
A)True
B)False
Q4) Define the basic concepts of responsibility, accountability, and liability as applied to ethical decisions. How are these concepts related?
Q5) List and define the six ethical principles discussed in your text.
Q6) What are the steps in conducting an ethical analysis?
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Chapter 5: It Infrastructure: Hardware and Software
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Sample Questions
Q1) Identify and describe some of the current trends in contemporary software platforms.
Q2) In cloud computing, rapid elasticity refers to the ability of computing resources to be quickly altered to meet demand.
A)True
B)False
Q3) The business case for using grid computing involves all of the following except:
A)cost savings.
B)centralized maintenance.
C)speed of computation.
D)agility.
Q4) Which of the following storage technology stores data sequentially?
A)CD-ROM
B)RAID
C)Magnetic disks
D)Magnetic tape
Q5) Describe the five major categories of IT infrastructure and provide an example of each.
Q6) What is scalability? Why is it essential to the success of the modern business firm?
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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90 Flashcards
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Sample Questions
Q1) DBMS typically include report-generating tools in order to:
A)retrieve and display data.
B)display data in an easier-to-read format.
C)display data in graphs.
D)perform predictive analysis.
Q2) OLAP is a tool for enabling:
A)users to obtain online answers to ad hoc questions in a rapid amount of time.
B)users to view both logical and physical views of data.
C)programmers to quickly diagram data relationships.
D)programmers to normalize data.
Q3) Which of the following database types would be best suited for storing multimedia?
A)SQL DBMS
B)Open-source DBMS
C)Non-relational DBMS
D)Cloud-based database
Q4) Explain what big data refers to. What benefits does it have, and what challenges does it pose?
Q5) List and describe three main capabilities or tools of a DBMS.
Page 8
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) One or more access points positioned on a ceiling, wall, or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as:
A)touch points.
B)hotspots.
C)hot points.
D)wireless hubs.
Q2) What is Web 3.0, and how do you think Web 3.0 developments could impact businesses?
Q3) IPv6 is being developed in order to:
A)update the packet transmission protocols for higher bandwidth.
B)create more IP addresses.
C)allow for different levels of service.
D)support Internet2.
Q4) Digital subscriber lines:
A)operate over existing telephone lines to carry voice, data, and video.
B)operate over coaxial lines to deliver Internet access.
C)are very-high-speed data lines typically leased from long-distance telephone companies.
D)have up to twenty-four 64-Kbps channels.
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) An acceptable use policy defines the acceptable level of access to information assets for different users.
A)True
B)False
Q2) The HIPAA Act of 1996:
A)requires financial institutions to ensure the security of customer data.
B)specifies best practices in information systems security and control.
C)imposes responsibility on companies and management to safeguard the accuracy of financial information.
D)outlines medical security and privacy rules.
Q3) How can a firm's security policies contribute and relate to the six main business objectives? Give examples.
Q4) How is the security of a firm's information system and data affected by its people, organization, and technology? Is the contribution of one of these dimensions any more important than the other? Why?
Q5) Explain how an SQL injection attack works and what types of systems are vulnerable to this type of attack.
Q6) What are the security challenges faced by wireless networks?
Q7) What is a digital certificate? How does it work?
Page 10
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) Which of the following statements about enterprise applications is not true?
A)Enterprise applications require organizational learning.
B)Enterprise applications introduce "switching costs."
C)Enterprise applications are based on organization-wide definitions of data.
D)Enterprise applications are best implemented when few changes in business processes are required.
Q2) It can cost six times more to sell a product to a new customer than to an existing customer.
A)True
B)False
Q3) A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a:
A)distribution channel.
B)supply chain.
C)value chain.
D)marketing channel.
Q4) Identify five benefits of customer-relationship management systems.
Q5) Identify two supply-chain models. Which is better?
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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90 Flashcards
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Sample Questions
Q1) Based on your reading of the chapter, e-commerce is:
A)still in a revolutionary phase.
B)widely accepted by consumers, although technology is still quickly changing.
C)not yet fully accepted by consumers, although much of its driving technology is firmly in place.
D)well entrenched as a form of modern commerce.
Q2) Which of the following is not one of the unique features of e-commerce technology?
A)Information density
B)Transparency
C)Richness
D)Social technology
Q3) Which of the following best illustrates the sales revenue model?
A)eBay receives a small fee from a seller if a seller is successful in selling an item.
B)Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
C)Flickr provides basic services for free, but charges a premium for advanced services.
D)Apple accepts micropayments for single music track downloads.
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Chapter 11: Improving Decision Making and Managing Knowledge
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Sample Questions
Q1) Virtually all successful expert systems deal with problems of:
A)associative data.
B)classification.
C)logic and control.
D)unstructured decision-making.
Q2) All of the following are analytic functionalities that BI systems deliver except:
A)user interface.
B)ad hoc queries.
C)dashboards.
D)production reports.
Q3) Backward sensitivity analysis software is used for:
A)supply chain optimization.
B)historical what-if analysis.
C)goal seeking.
D)reverse forecasting.
Q4) In high-velocity automated decision making, humans are eliminated from the decision chain.
A)True
B)False
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Chapter 12: Building Information Systems and Managing Projects
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Sample Questions
Q1) Failure to address properly the organizational changes surrounding the introduction of a new system can cause the demise of an otherwise good system.
A)True
B)False
Q2) If an organization's requirements conflict with the software package chosen and the package cannot be customized, the organization should:
A)change its procedures.
B)outsource the development of the system.
C)redesign the RFP.
D)change the evaluation process.
Q3) "Hidden costs," such as ________ costs, can easily undercut anticipated benefits from outsourcing.
A)vendor selection
B)hardware
C)software
D)employee salary
Q4) What are the advantages and disadvantages of prototyping? Describe the steps in prototyping. Give at least two circumstances under which prototyping might be useful.
Page 14
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