Computer Information Systems
Final Exam Questions
Course Introduction
Computer Information Systems introduces students to the foundational concepts and practical applications of information technology in organizations. The course covers essential topics such as computer hardware and software, networking, databases, systems analysis, and cybersecurity. Students will also explore how businesses leverage information systems for decision-making, strategic advantage, and operational efficiency. Through case studies and hands-on projects, students gain skills in problem-solving, data management, and the ethical use of technology, preparing them for further study or careers in the field of information systems.
Recommended Textbook
Information Technology Project Management Revised 7th Edition by Kathy Schwalbe
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13 Chapters
1057 Verified Questions
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) Which of the following best defines the role of leaders?
A) They focus on short-term objectives.
B) They work on achieving primarily tactical goals.
C) They work solely toward day-to-day details of meeting specific tasks.
D) They inspire people to reach goals.
Answer: D
Q2) Opponents of a project do not belong to the category of stakeholders.
A)True
B)False
Answer: False
Q3) Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project.
A)True
B)False
Answer: False
Q4) The question, "What is the project's schedule?" is an example of a(n) _____ constraint.
Answer: time
Q5) _____ include people, hardware, software, or other assets.
Answer: Resources
3
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Chapter 2: The Project Management and Information Technology Context
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Sample Questions
Q1) In the _____ phase of the project life cycle, the work is completed, and customers should accept the entire project.
Answer: close-out
Q2) In organizational culture, people focus refers to _____.
A) the degree to which the organization monitors and responds to changes in the external environment
B) the degree to which rules, policies, and direct supervision are used to oversee and control employee behavior
C) the degree to which management 's decisions take into account the effect of outcomes on employees within the organization
D) the degree to which employees are encouraged to be aggressive, innovative, and risk seeking
Answer: C
Q3) Systems analysis addresses the business, technological, and organizational issues associated with creating, maintaining, and modifying a system.
A)True
B)False
Answer: False
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Chapter 3: The Project Management Process Groups: a Case Study
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Sample Questions
Q1) Which of the following is a planning process associated with project scope management?
A) Collecting requirements
B) Performing qualitative risk analysis
C) Planning schedule management
D) Estimating costs
Answer: A
Q2) A risk register is the output of _____.
Answer: risk identification planning
Q3) The level of activity and length of each process group varies for every project.
A)True
B)False
Answer: True
Q4) A(n) _____ describes how things should be done.
Answer: methodology
Q5) Initiating and closing tasks are usually the longest and require the most amount of resources and time.
A)True
B)False
Answer: False
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Chapter 4: Project Integration Management
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Sample Questions
Q1) _____ project work includes collecting, measuring, and disseminating performance information.
Q2) _____ include formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information that can be used to influence a project's success.
Q3) _____ is the result of subtracting the project costs from the benefits and then dividing by the costs.
Q4) What is a weighted scoring model? How is it created?
Q5) The first step in determining the NPV is to _____.
A) determine the estimated costs and benefits for the life of the project and the products it produces
B) determine the discount rate
C) calculate the net present value
D) determine the cash flow
Q6) The ROI is always positive.
A)True
B)False
Q7) A(n) _____ is a tool that provides a systematic process for selecting projects based on many criteria.
Page 6
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Chapter 5: Project Scope Management
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Sample Questions
Q1) _____ involves defining and documenting the features and functions of the products produced during the project as well as the processes used for creating them.
A) Collecting requirements
B) Defining scope
C) Controlling scope
D) Validating scope
Q2) Generating ideas by comparing specific project practices or product characteristics to those of other projects or products inside or outside the performing organization is known as _____.
A) variance
B) benchmarking
C) prototyping
D) decomposition
Q3) _____ refers to the difference between planned and actual performance.
A) Decomposition
B) Variance
C) Scope validation
D) Scope creep
Q4) A work package is a task at the _____ level of the WBS.
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Chapter 6: Project Time Management
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Sample Questions
Q1) Which of the following is one of the main outputs of estimating activity resources process?
A) Project documents update
B) Milestone list
C) Work breakdown structure
D) Activity duration estimate
Q2) Which of the following types of dependencies are inherent in the nature of work being performed on a project?
A) Mandatory
B) Discretionary
C) External
D) Random
Q3) A merge occurs when one node precedes mutiple nodes.
A)True
B)False
Q4) A(n) _____ for a project is the series of activities that determine the earliest time by which the project can be completed.
Q5) _____ is the number of workdays or work hours required to complete a task.
Q6) What are milestones? Describe.
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Chapter 7: Project Cost Management
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Sample Questions
Q1) Analogous estimates are called activity-based costing.
A)True
B)False
Q2) Good Earth, a company manufacturing packaged food products, sets up its stores in Baltonia. However, a year later, the company closes the store down due to high operating costs. In such a scenario, the money spent in paying for the rent of the store in Baltonia would be an example of _____ costs.
A) recurring
B) direct
C) sunk
D) intangible
Q3) The formulas for variances and indexes start with EV, the earned value.
A)True
B)False
Q4) Which of the following is true of earned value?
A) It is the actual cost plus the planned cost.
B) It is based solely on the total cost estimate to be spent on an activity.
C) It is an estimate of the value of the physical work actually completed.
D) It is also known as the planned value.
Q5) A(n)_____ is the original project plan plus approved changes.
Page 9
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Chapter 8: Project Quality Management
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Sample Questions
Q1) _____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.
A) Prevention cost
B) Appraisal cost
C) Internal failure cost
D) External failure cost
Q2) The quality assurance process involves taking responsibility for quality throughout the project's life cycle.
A)True
B)False
Q3) List and briefly describe the three project quality management processes.
Q4) Process improvement plan, quality metrics, and quality checklists are the outputs of the _____ process of project quality management.
A) controlling quality
B) planning quality management
C) quality certification
D) performing quality assurance
Q5) In a _____, the closer data points are to a diagonal line, the more closely the two variables are related.
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Chapter 9: Project Human Resource Management
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Sample Questions
Q1) According to Covey, project managers must use a win/lose approach in making decisions.
A)True
B)False
Q2) Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.
A) esteem
B) self-actualization
C) physiological
D) safety
Q3) _____ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback.
Q4) According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement.
Q5) _____ causes people to do something for a reward or to avoid a penalty.
Q6) _____ issues that affect how people work and how well they work include motivation, influence and power, and effectiveness.
Q7) _____ is the concept that the whole is equal to more than the sum of its parts.
Page 11
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Chapter 10: Project Communications Management
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Sample Questions
Q1) ____ describe where the project stands at a specific point in time.
A) Progress reports
B) Status reports
C) Forecasts
D) Lessons-learned reports
Q2) According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
A) phone call
B) e-mail
C) meeting
D) Web Site
Q3) An important technique for _____ is the status review meeting.
Q4) The formula to determine the number of communication channels is _____, where n is the number of people involved.
A) n (n-1)/2
B) n(n+1)/2
C) n (n+1)/n(n-1)
D) n(n-1)/n(n+1)
Q5) What are the guidelines for conducting effective meetings?
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Chapter 11: Project Risk Management
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Sample Questions
Q1) Those who are _____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake.
A) risk-seeking
B) risk-averse
C) risk-neutral
D) risk-indifferent
Q2) The _____ is the person who will own or take responsibility for the risk.
Q3) _____ are numbers that represent the overall risk of specific events, based on their probability of occurring and the consequences to the project if they do occur.
Q4) A(n) _____ is a document that contains results of various risk management processes.
Q5) _____ analysis simulates a model's outcome many times to provide a statistical distribution of the calculated results.
A) Sensitivity
B) Systems
C) Monte Carlo
D) NPV
Q6) A(n) _____ documents the procedures for managing risk throughout the project.
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) The process of choosing suppliers or sellers is known as _____.
A) source selection
B) a bid
C) WBS
D) a change order
Q2) Which of the following is an output of the contract closure process?
A) Procurement statements of work
B) Updates to organizational process assets
C) Resource calendars
D) Work performance information
Q3) Procurement statements of work are an output of the _____ process.
Q4) The first step in project procurement management is:
A) closing procurement management.
B) controlling procurements.
C) conducting procurements.
D) planning procurement management.
Q5) All procurement documents should be in _____ form in order to facilitate accurate and complete responses from prospective sellers.
Q6) A(n) _____ is a contract clause that allows the buyer or supplier to end the contract.
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Chapter 13: Project Stakeholder Management
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Sample Questions
Q1) The stakeholder management plan is always a formal document.
A)True
B)False
Q2) What is a stakeholder register and what information must be included in it?
Q3) What must be the contents of the stakeholder management plan?
Q4) Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management.
A)True
B)False
Q5) A(n)_____ is a tool that is used to document , monitor, and track problems that need resolution.
Q6) Project stakeholder management has only recently been identified as an entire knowledge area by the Project Management Institute.
A)True
B)False
Q7) A(n) _____ is a tool that helps clarify expectations and lists project measures of success as well as priorities, expectations, and guidelines related to each measure.
Q8) The main output of the identifying stakeholders process is the _____.
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