Computer Information Systems
Exam Preparation Guide
Course Introduction
Computer Information Systems (CIS) is a multidisciplinary course that explores the practical applications of computer technology in organizational settings. Students learn the fundamentals of information systems, including hardware, software, networking, and databases, and how these technologies support business processes, decision-making, and management operations. The course also covers systems analysis and design, data management, security, and emerging technologies, emphasizing problem-solving and critical thinking. Through hands-on projects and case studies, students gain experience in deploying and managing computer systems to improve organizational efficiency and support strategic objectives.
Recommended Textbook
MIS Essentials 4th Edition by David M. Kroenke
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14 Chapters
1118 Verified Questions
1118 Flashcards
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) In a job interview,Roy is asked to use a product that he has never used before and is not familiar with.Which of the following skills is the interviewer trying to test?
A) systems thinking
B) abstract reasoning
C) collaboration
D) ability to experiment
Answer: D
Q2) Moving away to let another person enter his or her password is common and acceptable.
A)True
B)False
Answer: True
Q3) Good passwords contain a complete dictionary word.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Business Processes, information Systems, and Information
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Sample Questions
Q1) In some cases,developing systems that provide data in near real time is much more difficult and expensive than producing data a few hours later.Provide an example that supports this statement.
Answer: A person who works in marketing needs to be able to assess the effectiveness of new online ad programs.He wants an information system that will not only deliver ads over the Web,but one that will also enable him to determine how frequently customers click on those ads.In this case,determining click ratios in near real time will be very expensive; saving the data in a batch and processing it some hours later will be much easier and cheaper.
If the user can manage with data that is a day or two old,the system will be easier and cheaper to implement.
Q2) Which of the following statements is true of business processes?
A) Process effectiveness is determined by the ratio of benefits to costs.
B) An effective business process enables an organization to accomplish its strategy.
C) If two versions of a business process create the same benefit, then the higher cost one is more efficient.
D) Cost of infrastructure is not included under cost of business process.
Answer: B
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Chapter 3: Organizational Strategy, information Systems, and Competitive Advantage
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) An information system can be part of a product,but it cannot provide support for a product or service.
A)True
B)False
Answer: False
Q2) A competitive strategy of an organization determines its ________.
A) industry rivals
B) short-term goals
C) value chains
D) structure
Answer: C
Q3) Raising barriers to market entry is a product implementation principle.
A)True
B)False
Answer: False
Q4) Customer service falls under the category of supporting activities in a value chain.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Sample Questions
Q1) An individual buying a computer program ________.
A) accrues liability for the usage of the program
B) can install the program on multiple computers
C) just buys a license to use the product
D) can use the same license to activate another program
Q2) When you work on a spreadsheet program like Excel,the program is loaded into the cache for processing.
A)True
B)False
Q3) The speed and costs of central processing units are the same across multiple hardware vendors.
A)True
B)False
Q4) Computers can function in the absence of operating system software.
A)True
B)False
Q5) Explain how computer programs are licensed to individuals and organizations.
Q6) A server farm can process only one service request per minute.
A)True
B)False
Page 6
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Chapter 5: Database Processing
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80 Flashcards
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Sample Questions
Q1) Which of the following is true of the relational database processing model?
A) It supports very high transaction rates.
B) It can efficiently store files with large collections of bits.
C) It helps organizations store new data types such as images, audio, and videos.
D) It represents relationships with the help of foreign keys.
Q2) In a database,a key is a column or group of columns that identifies a unique row in a table.
A)True
B)False
Q3) DB2 is a popular DBMS product that is licensed from Microsoft. A)True
B)False
Q4) Most organizations develop their own database management systems. A)True
B)False
Q5) Security requirements are more stringent for traditional applications than for browser-based ones.
A)True
B)False
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Chapter 6: The Cloud
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Sample Questions
Q1) The cloud-based service that provides the hardware and allows customers to load an operating system of their choice is known as ________.
A) application virtualization
B) platform as a service (PaaS)
C) infrastructure as a service (IaaS)
D) network functions virtualization (NFV)
Q2) Content delivery networks (CDNs)increase Web sites' load time.
A)True
B)False
Q3) Which of the following statements is true about the increase in popularity of cloud hosting?
A) Data communication is more expensive now than earlier.
B) Virtualization allows instantaneous creation of new virtual machines.
C) Internet-based standards have led to loss of flexibility in processing capabilities.
D) The technology prevalent in the 1960s was more favorable for the construction of enormous data centers.
Q4) What is the cloud?
Q5) What is a VPN and how does it work?
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) ERP is used to consolidate business operations into a single,consistent,computing platform.
A)True
B)False
Q2) The contact manager in an iPhone is an example of a personal information system.
A)True
B)False
Q3) Self-efficacies are a person's belief that he or she can be successful at his or her job.
A)True
B)False
Q4) Enterprise resource planning (ERP)helps in ________.
A) consolidating business operations into a single, consistent, computing platform
B) managing all the interactions with customers
C) providing layers of software that connect applications together
D) connecting several enterprises within the same industry
Q5) An inter-enterprise PRIDE system is also referred to as a distributed system.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Seekers of the truth share a common desire to learn something,solve a problem,or make something happen.
A)True
B)False
Q2) A social media information system is an information system that supports the sharing of content among networks of users.
A)True
B)False
Q3) Which of the following statements is true of seekers of truth?
A) They share a common belief and seek conformity.
B) They do not change their opinion when confronted with a contrary opinion.
C) They are effective for activities like sales and marketing.
D) They generally do not form bonds with an organization.
Q4) Since the benefits of Enterprise 2.0 result from emergence,there is no way to control for either effectiveness or efficiency.
A)True
B)False
Q5) What is the difference between traditional CRM and social CRM?
Q6) Explain the data component of social media information systems (SMIS).
Page 10
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) External data purchased from outside resources are not included in data warehouses.
A)True
B)False
Q2) The software component of a business intelligence system is called a business intelligence database.
A)True
B)False
Q3) BigData refers to data sets that are at least a petabyte in size.
A)True
B)False
Q4) ________ are business intelligence documents that are fixed at the time of creation and do not change.
A) Subscriptions
B) Third-party cookies
C) Static reports
D) Exception reports
Q5) How is a data warehouse different from a data mart?
Q6) What are the three primary activities in the business intelligence process?
Q7) Differentiate between push publishing and pull publishing.
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Chapter 10: Information Systems Development
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Sample Questions
Q1) ________ feasibility concerns whether the new information system fits within a company's customs,culture,charter,or legal requirements.
A) Technical
B) Cost
C) Schedule
D) Organizational
Q2) Brooks' Law holds true because a larger staff requires decreased coordination.
A)True
B)False
Q3) Which is the most important phase in the systems development process?
A) defining the goals and scope of the new information system
B) implementing the information system
C) determining the system's requirements
D) adapting systems to changes in requirements
Q4) Which of the following is a major concern for developers in a systems development life cycle process?
A) having to work with a team of specialists
B) moving through the unstructured phases of the cycle
C) agreeing on the basic tasks to be performed to build a system
D) performing repetitive tasks of a completed phase
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Which of the following is true of the alignment between information systems and organizational strategies?
A) Information systems must evolve with the changes made in the organizational strategies.
B) The information systems infrastructure can be easily influenced by the strategic changes.
C) Integrating different information systems applications with organizational strategies is inexpensive.
D) Maintaining the alignment between information systems and strategies is a final process.
Q2) Parting business with an outsource vendor is exceedingly risky.
A)True
B)False
Q3) The responsibilities of the CIO are the same as those of the CTO.
A)True
B)False
Q4) What are the different functions in planning the use of information systems?
Q5) Explain the responsibilities of information systems users.
Q6) Explain the rights of information systems users.
Page 13
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Chapter 12: Information Security Management
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Sample Questions
Q1) Users of smart cards are required to enter a ________ to be authenticated.
A) personal identification number
B) password
C) biometric detail
D) key
Q2) Email spoofing is a synonym for phishing.
A)True
B)False
Q3) Spyware programs are installed on a user's computer without the user's knowledge.
A)True
B)False
Q4) Typically,a help-desk information system has answers to questions that only the true or actual user of an account or system would know.
A)True
B)False
Q5) The loss of encryption keys by employees is referred to as key escrow.
A)True
B)False
Q6) Discuss briefly the pros and cons of biometric authentication.
Page 14
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Chapter 13: Extension A1: Collaboration Information Systems
for Decision Making,problem Solving,and Project Management
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Sample Questions
Q1) Decisions at the operational level tend to be unstructured.
A)True
B)False
Q2) Different people usually perceive a problem in the same way.
A)True
B)False
Q3) Hanna,a project manager at Rinehart,Inc.,adds additional resources to a new project that has insufficient resources to meet its tight schedules.In this case,Hanna is in the ________ phase of project management.
A) planning
B) starting
C) doing
D) finalizing
Q4) Explain the three primary criteria for successful collaboration.
Q5) Which of the following is true of unstructured decisions?
A) Unstructured decisions seldom require collaboration.
B) They have a standardized decision process.
C) Individuals vary in the manner which they make such decisions.
D) There is an understood and accepted method for making such decisions. Page 15
Q6) Differentiate between project data and project metadata.
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Chapter 14: Extension A2: Collaborative Information
Systems for Student Projects
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53 Flashcards
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Sample Questions
Q1) Which of the following statements regarding Google Drive is true?
A) Users receive an email when a document is made available to them.
B) A Google account is not essential to use Google Drive.
C) A Google account is the same as a Gmail account.
D) Microsoft Excel documents cannot be uploaded to Google Drive.
Q2) A minimal collaboration tool set gives the user a considerable competitive advantage as a professional.
A)True
B)False
Q3) With the ________ collaboration tool set,a participant has the ability to conduct multiparty audio and video virtual meetings,and he/she will also have support for concurrent access to document,spreadsheet,and presentation files.
A) minimal
B) optimal
C) good
D) comprehensive
Q4) SharePoint can be configured to send email alerts when certain events occur.
A)True
B)False
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