Computer Information Systems
Chapter Exam Questions
Course Introduction
Computer Information Systems is an interdisciplinary course that explores the application of information technology in organizational contexts. Students learn the fundamentals of computer hardware and software, data management, networking, and systems analysis, with a strong focus on how information systems support business processes and decision-making. The course covers topics such as database design, cybersecurity, cloud computing, and enterprise systems, helping students understand how to critically assess and implement technological solutions to solve real-world business problems. Through hands-on projects and case studies, students develop technical, analytical, and problem-solving skills relevant to careers in information systems and IT management.
Recommended Textbook
Principles of Information Systems 12th Edition by Ralph Stai
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Page 2
Chapter 1: An Introduction to Information Systems
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Q1) A(n) _____ is a set of integrated programs that manages the vital business operations for an entire multisite, global organization.
Answer: enterprise resource planning (ERP) system
enterprise resource planning system
ERP system
Q2) A computer-based information system (CBIS) is a single set of hardware, software, databases, telecommunications, people, and procedures configured to collect, manipulate, store, and process data into information.
A)True
B)False
Answer: True
Q3) _____ connect computers and equipment in a building, around the country, or around the world to enable electronic communications.
A) Programs
B) Registers
C) Networks.
D) Databases
Answer: C
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Chapter 2: Information Systems in Organizations
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Q1) _____ is a set of major understandings and assumptions shared by a group, such as within an ethic group or country.
Answer: culture
Q2) The IS support organization is a multi-faceted group providing user assistance in hardware and software acquisition and use, data administration, user training and assistance, and software development.
A)True
B)False
Answer: False
Q3) _____ is a visa program that allows skilled employees from foreign lands into the United States.
A) L-1B
B) H-1B
C) 4F
D) G-5
Answer: B
Q4) _____ convert a program design developed by a systems analyst or software developer into one of many computer languages.
Answer: Programmers
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Chapter 3: Hardware: Input, Processing, Output, and Storage Devices
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Q1) _____ means that data can be retrieved without the need to pass by other data in sequence.
Answer: direct access
Q2) _____ is a type of high-speed memory that a processor can access more rapidly than main memory.
A) Virtual memory
B) Cloud memory
C) Volatile memory
D) Cache memory
Answer: D
Q3) People involved in selecting their organization's computer hardware need not understand current and future business requirements.
A)True
B)False
Answer: False
Q4) A(n) _____ is an input device used with a personal computer to record and store images and video in digital form.
Answer: digital camera
Page 5
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Chapter 4: Software: Systems and Application Software
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Q1) Which of the following statements is true of embedded operating systems?
A) They represent a small, niche market.
B) They are dedicated to the control of another device.
C) They are used in a narrow range of applications.
D) They mainly determine the functionality of smartphones solely.
Q2) A command-based user interface employs icons and menus that people use to send commands to the computer system.
A)True
B)False
Q3) An application server provider is a company that can provide the software, support, and computer hardware on which to run the software from the user's facilities over a network.
A)True B)False
Q4) _____ is a family of Microsoft operating systems included with or embedded into small computer devices.
Q5) Linux is an open-source operating system.
A)True
B)False
Q6) A set of rules associated with a programming language is known as _____.
Page 6
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Chapter 5: Database Systems and Applications
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Q1) Two sets of fields can have a common primary key.
A)True
B)False
Q2) The smallest piece of data used by a computer is a(n) _____.
A) entity
B) byte
C) bit
D) character
Q3) An attribute is a general class of people, places, or things for which data is collected, stored, and maintained.
A)True
B)False
Q4) A data model is a diagram of data attributes and their relationships.
A)True
B)False
Q5) One of the primary advantages of a relational database is that it allows tables to be linked to reduce data redundancy and allow data to be organized more logically.
A)True
B)False
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Chapter 6: Telecommunications and Networks
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Q1) ______ service is a communications solution that delivers recorded emergency notifications to users in a selected geographic area.
A) Digital subscriber line
B) Virtual private network
C) Mail-to-text
D) Reverse 911
Q2) The computers and devices on a network are also known as _____.
Q3) 3G wireless communications supports wireless voice and broadband speed data communications in a mobile environment at speeds of 2 to 4 Mbps.
A)True
B)False
Q4) Sending an email over the Internet is an example of an asynchronous communication.
A)True
B)False
Q5) _____ is a system of transferring money from one bank account directly to another without any paper money changing hands.
Q6) Briefly describe how a Wi-Fi network operates.
Q7) Discuss the benefits associated with telecommuting.
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) Businesses and organizations that manage a local area network (LAN) connect to the Internet via a Web browser.
A)True
B)False
Q2) _____ is a network protocol that enables users to log on to networks remotely over the Internet.
Q3) Which of the following is a means of providing custom layouts to devices based on the size of a browser window?
A) Cascading Style Sheets (CSS)
B) Content streaming
C) Responsive Web design
D) Rich Internet application (RIA)
Q4) Video content can be placed on the Internet using the same approach as a blog.
A)True
B)False
Q5) _____ is a method of transferring large media files over the Internet so that the data stream of voice and pictures plays more or less continuously as the file is being downloaded.
Q6) Explain the rules that apply to using domain names.
Page 9
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Chapter 8: Electronic and Mobile Commerce
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Q1) A digital certificate verifies ______.
A) whether a purchaser has sufficient funds
B) both purchaser and supplier identities
C) the quality of item purchased
D) whether an electronic transaction conforms to th Payment Card Industry (PCI) security standard
Q2) ______ involves consumers and businesses paying to purchase physical goods, information, or services that are posted or advertised online.
Q3) An electronic exchange is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.
A)True
B)False
Q4) _____ is an amount of money that is computerized, stored, and used as cash for e-commerce transactions.
Q5) Identify and briefly discuss three key challenges to e-commerce.
Q6) ______ electronic commerce applications support transactions between governments such as the federal government and state or local governments.
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Chapter 9: Enterprise Systems
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Q1) Organizations frequently need to customize a vendor's enterprise resource planning (ERP) software to integrate other business systems.
A)True
B)False
Q2) Many business application software vendors are pushing the use of _____ for small and medium-sized enterprise (SME) to help customers acquire, use, and benefit from new technology while avoiding much of the associated complexity and high start-up costs.
A) hosted software model
B) an enterprise resource planning (ERP) system
C) open source code
D) a customer relationship management (CRM) system
Q3) In a transaction processing system (TPS), the _____ system is sometimes referred to as the lifeblood of an organization.
Q4) As an alternative to expensive enterprise resource planning (ERP) systems, many organizations elect to implement _____ software that enable them to see and modify the source code to customize it to meet their needs.
Q5) Briefly describe the transaction processing cycle.
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Chapter 10: Information and Decision Support Systems
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Q1) A typical DSS includes many components such as the _____ that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.
A) model base
B) dialogue manager
C) database
D) external database access
Q2) An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals.
A) financial
B) manufacturing
C) human resource
D) sales forecasting
Q3) A flexible manufacturing system determines when finished products are needed and then works backward to determine deadlines and resources needed.
A)True
B)False
Q4) Explain the difference between an optimization and satisficing model.
Q5) In general, computerized decision support systems can either optimize or _____.
Page 12
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Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) _____ is a popular and sophisticated software package that can be used to edit photographs and other visual images.
A) PowerPoint
B) Microsoft Silverlight
C) Adobe Photoshop
D) Autodesk
Q2) _____ is a process where a computer makes a decision, analyzes the results, and then makes a better decision based on the analysis.
Q3) A(n) _____ is a system that enables one or more users to move and react in a computer-simulated environment.
Q4) The _____ stores all relevant information, data, rules, cases, and relationships that an expert system uses.
A) inference engine
B) knowledge base
C) user interface
D) data warehouse
Q5) Voice recognition involves converting sound waves into words.
A)True
B)False
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Chapter 12: Systems Development
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Q1) A(n) _____ is a detailed description of all data used in a database.
Q2) Who among the following has final approval of all requests for changes in project scope, budget, and schedule?
A) The steering team
B) The systems analyst
C) The project manager
D) The project sponsor
Q3) During the _____ phase of the systems development life cycle, people attempt to answer the questions, "What must the information system do to solve the problem?"
A) systems investigation
B) systems implementation
C) systems design
D) systems analysis
Q4) System users and system stakeholders are essentially the same set of people.
A)True
B)False
Q5) A(n) _____ is a documented process to recover an organization's business information system assets including hardware, software, data, networks, and facilities in the event of a disaster.
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Chapter 13: Systems Development: Construction,
Integration and Testing, Implementation, Operation an
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Q1) The process of switching from an old information system to a replacement system is called _____.
A) installation
B) conversion
C) site preparation
D) cutover
Q2) Discuss the advantages and disadvantages of agile development.
Q3) Site preparation can include _____.
A) the hiring and training of information systems personnel
B) installing special wiring and air conditioning
C) readying users for a new system
D) physically placing a computer system on the site and making it operational
Q4) _____ is a limited internal acceptance test where employees of a software development organization and a limited number of other "friendlies" use the software and provide feedback.
A) Gamma testing
B) Beta testing
C) Delta testing
D) Alpha testing
Q5) Explain the systems review process.
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Chapter 14: The Personal and Social Impact of Computers
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Q1) The Homeland Security Department's Information Analysis and Infrastructure Protection Directorate serves as a focal point for threat assessment of, warning of, investigation of, and response to threats or attacks against the country's critical infrastructure.
A)True
B)False
Q2) Some web sites offer digital tools-often without charge-that let people snoop, crash computers, hijack control of a machine, or retrieve a copy of every keystroke.
A)True
B)False
Q3) Identify and briefly discuss two primary causes of computer-related health problems.
Q4) _____ is is an inflammation of the nerve that connects the forearm to the palm of the wrist.
A) Carpal tunnel syndrome (CTS)
B) Seated immobility thromboembolism (SIT)
C) Chronic idiopathic mylofibrosis
D) Behcet's syndrome
Q5) Outline six useful policies to minimize computer-related waste and mistakes.
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