Computer Information Systems
Chapter Exam Questions
Course Introduction
Computer Information Systems explores the fundamental concepts, tools, and applications of information systems within a business and organizational context. Students will examine how computer hardware, software, networks, databases, and data management strategies are integrated to support decision-making, improve efficiency, and gain competitive advantage. The course covers topics such as systems analysis and design, IT infrastructure, cybersecurity, cloud computing, and ethical considerations in managing digital resources. Through case studies, practical projects, and collaborative work, students gain hands-on experience using information systems to address real-world business challenges.
Recommended Textbook Systems Analysis and Design 10th Edition by
Harry J. Rosenblatt
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Chapter 1: Introduction to Systems Analysis and Design
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Q1) Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features.
A)True
B)False
Answer: True
Q2) A ____, or requirements model, describes the information that a system must provide.
A)process model
B)data model
C)business model
D)network model
Answer: C
Q3) People who rely on TP systems to enter and receive data they need to perform their jobs.
Answer: G
Q4) A truck fleet dispatcher might run a series of _________________________ scenarios to determine the impact of increased shipments or bad weather.
Answer: what-if
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Chapter 2: Analyzing the Business Case
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Q1) _________________________ are benefits that can be measured in dollars, resulting from a decrease in expenses, an increase in revenues, or both.
Answer: Tangible benefits
Q2) The starting point for a systems development project is called a(n) _________________________, which is a formal way of asking for IT support.
Answer: systems request
Q3) Data entry controls should be excessive without being effective.
A)True
B)False
Answer: False
Q4) Projects where management has a choice in implementing them are called ____ projects.
A)discretionary
B)nondiscretionary
C)appended
D)concatenated
Answer: A
Q5) Technology that is expected to overshadow bar code technology in the future. Answer: B
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Chapter 3: Managing Systems Projects
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Q1) When an information system does not meet business requirements, causes might include ____.
A)identified requirements
B)adequately defined scope
C)imprecise targets
D)sufficient testing
Answer: C
Q2) A risk ____ plan is a proactive effort to anticipate a risk and describe an action plan to deal with it.
A)identification
B)management
C)response
D)balancing
Answer: C
Q3) The purpose of quantitative risk analysis is to understand the actual impact in terms of dollars, time, project scope, or quality. _________________________
A)True
B)False
Answer: True
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Chapter 4: Requirements Modeling
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Q1) RAD relies heavily on ____.
A)prototyping
B)management direction
C)agile methods
D)Scrum
Q2) The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals.
A)True
B)False
Q3) Compared with traditional methods, the entire RAD process is expanded and, as a result, the new system is built, delivered, and placed in operation much later.
A)True
B)False
Q4) When recording and documenting information, Microsoft Word can create _____.
A)reports
B)summaries
C)tables
D)forms
Q5) Creating one of these is similar to drawing an organization chart.
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Chapter 5: Data and Process Modeling
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Q1) A decision tree is read from left to right, with the conditions along the various branches and the actions at the far left. _________________________
A)True
B)False
Q2) Balancing ____.
A)uses a series of increasingly detailed DFDs to describe an information system
B)ensures that the input and output data flows of the parent DFD are maintained on the child DFD
C)uses a series of increasingly sketchy DFDs to describe an information system
D)ensures that the input and output data flows of the child DFD are maintained on the parent DFD
Q3) In DFDs, a process resembles a(n) ____________________, where the inputs, outputs, and general functions of the process are known, but the underlying details are not shown.
Q4) Many analysts follow a(n) ____________________, which means that they develop a physical model of the current system, a logical model of the current system, a logical model of the new system, and a physical model of the new system.
Q5) DFD component that represents one or more data items.
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Chapter 6: Object Modeling
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Q1) Shows the order in which the actions take place and identify the outcomes.
Q2) In a sequence diagram, a(n) ____________________ represents the time during which the object above it is able to interact with the other objects in the use case.
Q3) When you construct a ____, you review the use case and identify the classes that participate in the underlying business process.
A)class diagram
B)sequence diagram
C)use case schematic
D)DFD
Q4) In a sequence diagram, a(n) ____________________ is identified by a rectangle with the name inside.
Q5) A major advantage of O-O designs is that systems analysts can save time and avoid errors by using ____ objects.
A)dynamic
B)feasible
C)modular
D)linear
Q6) This is mainly used to support O-O system analysis and to develop object models.
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Chapter 7: Development Strategies
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Q1) Attractive to customers because it offers online data center support, mainframe computing power for mission-critical functions, and universal access via the Internet.
Q2) The ____________________ contains the requirements for a new system, describes the alternatives that were considered, and makes a specific recommendation to management.
Q3) The ____ team must include users, who will participate in the selection process and feel a sense of ownership in the new system.
A)prototyping
B)evaluation and selection
C)JAD
D)assessment
Q4) Oracle Corporation offers a service called ____, which provides e-business applications on a fixed fee basis.
A)WebSphere
B) .NET
C)Business Process Outsourcing
D) Oracle On Demand
Q5) The outsourcing of a basic business function.
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Chapter 8: User Interface Design
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Q1) List four examples of source data automation.
Q2) A popular online input method is ____________________, which combines online data entry and automated data capture using input devices such as magnetic data strips or RFID tags.
Q3) Explains what is required on a form if variable input data is needed.
Q4) If variable input data is needed, provide a(n) ____ that explains what is needed.
A)dialog box
B)list box
C)menu bar
D)toggle button
Q5) ____ prototyping produces a full-featured, working model of the information system.
A)Design
B)System
C)Application
D)IS
Q6) A(n) ____________________ is a specially formatted digital audio file that can be downloaded by Internet users from a variety of content providers.
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Chapter 9: Data Design
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Q1) In the table or file shown in the accompanying figure, a(n) ____________________ is a single characteristic or fact about an entity.
Q2) Field X is functionally dependent on field Y if the value of field X depends on the value of field Y.
A)True
B)False
Q3) Any field that is not a primary key or a candidate key is called a ____ key.
A)combination
B)nonkey
C)secondary
D)foreign
Q4) Typically, a DBMS is managed by a person called a(n) ____________________, who assesses overall requirements and maintains the database for the benefit of an entire organization rather than a single department or user.
Q5) With a(n) ____ language, the user provides an example of the data requested.
A)SQL
B)IDE
C)QBE
D)interpolated
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Chapter 10: System Architecture
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Q1) Any network topology can connect to a larger, dissimilar network, such as the Internet; this connection is called a router.
A)True
B)False
Q2) Grant is looking at a second system. This system, he determines, is a batch processing system. How does he know?
A)Users can access data randomly.
B)The information system at the client site is available whenever necessary to support business functions.
C)The system at the client site processes transactions completely when and where they occur.
D)The IT operations group at the client site runs programs at a predetermined schedule, without user involvement, during regular business hours, at night, or on weekends.
Q3) ERP (enterprise resource planning) defines a general architecture, omitting standards for data, processing, network, and user interface design.
A)True
B)False
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Chapter 11: Managing Systems Implementation
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Q1) Parallel operation is the least costly changeover method.
A)True
B)False
Q2) An old system might be capable of ____________________ data in an acceptable format for a new system or in a standard format, such as ASCII or ODBC.
Q3) Working from a general plan, a programmer uses a programming language to transform code statements into program logic.
A)True
B)False
Q4) The objective of ____ testing is to identify and eliminate execution errors that could cause a program to terminate abnormally, and logic errors that could have been missed during desk checking.
A)unit
B)integration
C)user
D)system
Q5) The environment for the actual system operation is called the ____________________ environment.
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Chapter 12: Managing Systems Support and Security
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Q1) An internal or external entity that could endanger an asset.
Q2) As shown in the accompanying figure, ____________________ maintenance is a type of maintenance that adds new capability and enhancements.
Q3) When corrective action cannot occur immediately, users appreciate feedback from the system administrator and should be kept informed of any decisions or actions that affect their maintenance requests.
A)True
B)False
Q4) ____________________ is the overall time between a request for system activity and the delivery of the response.
Q5) The ____ describes the system at the beginning of system operation and includes the results of performance and acceptance tests for the operational system.
A)functional baseline
B)operational baseline
C)allocated baseline
D)product baseline
Q6) In risk control, this shifts the risk to another asset or party.
Q7) Protects the system and keeps it safe, free from danger, and reliable.
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Chapter 13: Communication Tools
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Q1) Most companies now use ____________________ as the main form of internal communication.
Q2) A(n) ____________________ gives your work a consistent look and makes the job easier.
Q3) With a computer and a projection system, ____________________, such as Microsoft PowerPoint, can be used to create a multimedia slide show.
Q4) All writers must consider ____________________, which analyzes the ease of comprehension by measuring specific characteristics of syllables, words, and sentences.
Q5) When you have a large number of supporting documents such as questionnaires or sampling results, you should put those items in an appendix located at the end of the document.
A)True
B)False
Q6) A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation.
A)True
B)False
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Chapter 14: Case Tools
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Q1) Traditional code was written in ____ languages such as COBOL, which required a programmer to create code statements for each processing step.
A)event-driven
B)procedural
C)fourth-generation
D)non-procedural
Q2) A(n) ____________________ organizes and documents system development tasks.
Q3) Structured development methods use a variety of diagrams, such as use case, class, sequence, and transition state diagrams.
A)True
B)False
Q4) ____________________ can measure past performance, help managers understand business trends, and monitor current operations.
Q5) A(n) ____________________ is a tool for designing formatted reports rapidly.
Q6) Visual Studio 2012 includes various application development tools that are specifically designed to support Microsoft's .NET application development strategy.
A)True
B)False
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Chapter 15: Financial Analysis Tools
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Q1) The ROI (return on investment) technique recognizes the timing of costs and benefits.
A)True
B)False
Q2) Unlike payback analysis, present value analysis considers just the earlier values, and not all the costs and benefits.
A)True
B)False
Q3) Payback analysis often is used to compare or rank projects because later benefits are noticed.
A)True
B)False
Q4) To help perform present value analysis, adjustment factors for various interest rates and numbers of years are calculated and printed in tables called
Q5) With a fixed charge method, indirect IT department costs are ____.
A)treated as general organizational costs and not charged to other departments
B)allocated to other departments based on user-oriented activity
C)varied from month to month, depending on a department's use of resources
D)divided among all departments in the form of a set monthly charge
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Chapter 16: Internet Resource Tools
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Q1) Endnote uses a special information transfer method that prevents a user from connecting directly to any government or university databases.
A)True
B)False
Q2) Many search engines allow people to use various combinations of ____ to improve their search success.
A)instant messages
B)sponsored links
C)logical operators
D)list servers
Q3) A(n) ____________________ is a software program that allows users to access and display Web pages delivered by a Web server.
Q4) The more terms or concepts combined in an AND search, the greater the number of pages that will be returned; the AND operator always is used to broaden a set of search results.
A)True
B)False
Q5) A(n) ____________________ uses circular symbols to illustrate Boolean logic.
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