Community Resources in Human Services
Mock Exam
Course Introduction
This course explores the spectrum of community resources available to support individuals and families within human services contexts. Students will examine the roles, accessibility, and effectiveness of resources such as public assistance programs, nonprofit organizations, healthcare services, educational support, housing, and employment agencies. Emphasis is placed on developing the skills necessary to assess client needs, make appropriate referrals, and collaborate with community partners. Critical issues such as cultural competence, resource limitations, advocacy, and ethical considerations are also addressed, equipping students to connect clients with vital supports and promote holistic well-being within diverse communities.
Recommended Textbook
An Introduction to Human Services 7th Edition by Marianne R. Woodside
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9 Chapters
199 Verified Questions
199 Flashcards
Source URL: https://quizplus.com/study-set/2125
2
Chapter 1: An Introduction to Human Services
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/42334
Sample Questions
Q1) How did the human service delivery system address each of these problems?
Answer: The human service delivery system addressed each of these problems through a variety of approaches. For the issue of homelessness, the system provided shelters, transitional housing, and supportive services to help individuals and families find stable housing. For substance abuse, the system offered treatment programs, counseling, and support groups to help individuals overcome their addiction. For mental health issues, the system provided access to therapy, medication, and support services to help individuals manage their symptoms and improve their overall well-being. Additionally, the human service delivery system worked to address poverty by providing access to resources such as food assistance, job training, and financial counseling to help individuals and families improve their economic stability. Overall, the system utilized a combination of direct services, advocacy, and community partnerships to address these complex and interconnected problems.
Q2) Ethical standards are important to the human service profession to
A) provide status to the profession.
B) define correct standard of performance and practice.
C) guide the treatment of clients and coworkers.
D) insure an interdisciplinary approach to service delivery.
Answer: C
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Page 3
Chapter 2: A History of Helping
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) By the 1850s,special institutions for the blind,the mentally ill,criminals,and other groups were established because of the belief that
A) public agencies should assume more responsibility for these groups
B) reform, rehabilitation, and education were possible
C) the condition of these people would improve in pastoral settings
D) "less eligibility" demanded better treatment
Answer: B
Q2) Promoting the rights of the poor,improving employment opportunities for minorities,and eradicating poverty were the goals of the
A) Fair Deal
B) Great Society
C) New Deal
D) New Federalism
Answer: B
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Chapter 3: Human Services Today
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Age,color,disabilities,gender,national origin,and religion are examples of A) conservative issues.
B) diversity.
C) the international dimension.
D) population shifts.
Answer: B
Q2) The term "xenophobia" describes people's feelings after A) 9-11.
B) the rise of conservatism.
C) recognition of demographic shifts in the U.S.
D) an increase in urbanization.
Answer: A
Q3) Human service professionals can improve their relationship to managed care by A) hiring managed care personnel to help them with their work.
B) sending their clients directly to managed care to receive services.
C) reviewing clients for managed care.
D) contracting with managed care to provide services.
Answer: D
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5
Chapter 4: Models of Human Service Delivery
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/42336
Sample Questions
Q1) Which one of the following represents the problem solving approach?
A) focusing on the present and the future
B) encouraging the client to solve problems
C) teaching the client problem solving skills
D) seeing life in terms of clearly defined problems
Q2) List the characteristics or themes of the human service model.
Q3) Information about models of service delivery is important to human service professionals because
A) they are likely to be working with professionals who practice other models.
B) agencies hire those who are skilled in more than one model.
C) most problems require the services of at least two models.
D) they are likely to practice in other models.
Q4) Public health and human services have in common:
A) treating individuals, families, and larger populations
B) helping clients find the right services
C) problem solving in the here and now
D) hoping to help clients with day to day problems
Q5) Compare and contrast the three service delivery models by examining a view of the problem,the recipient of services,the worker,the goals,and the treatment.
Page 6
Q6) Discuss the contributions of the public health service since the late 1700s.
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Chapter 5: The Client
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Barriers to seeking help include all but ONE of the following:
A) psychological costs
B) physical costs
C) lack of money
D) lack of transportation
Q2) Why would an individual's perception of a human service professional act as a barrier to obtaining help?
Q3) Many of the homeless are currently
A) individuals who want to live in the cities.
B) victims of rapid social change.
C) individuals who want to live on the streets.
D) dually diagnosed mentally and physically ill.
Q4) Violent crime is considered a situational crisis because
A) this is an event that an individual can talk about in great detail
B) this is a situation that the individual has caused
C) this is a situation with a clearly focused problem
D) this is a situation that will happen to most individuals
Q5) Identify and explain each developmental stage in Erikson's Eight Stages of Man.
Q6) Who was Abraham Maslow? Describe his major contribution to the field of psychology
Page 7
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Chapter 6: The Human Service Professional
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Identify and describe the three major categories of human service roles.
PG.179
Q2) Beth Bruce's value of acceptance is challenged by her client's A) sloppy dress.
B) lack of respect for her profession.
C) resistance.
D) past criminal behavior.
Q3) Self-determination is a critical value because A) the worker has the expertise to make excellent choices.
B) the client needs to assume responsibility.
C) the worker needs to take more responsibility.
D) the client is resistant to help.
Q4) Name and explain the most commonly held values in human services. Why is each important to the process of helping?
PG.165
Q5) One of the largest categories of specialists is A) counselors.
B) physicians.
C) social workers.
D) volunteers.
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Chapter 7: The Helping Process
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Defining crisis for an individual depends on several factors including A) how hazardous or threatening the event is.
B) past experiences with crises.
C) the individual's interpretation of the event.
D) personality traits.
Q2) A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of
A) an over reliance on questions.
B) resistance.
C) ineffective communication.
D) silence.
Q3) Resolution-focused brief therapy includes ALL but one of the following stages
A) building a relationship
B) identifying client weaknesses
C) establishing goals
D) formulating plans to reach goals
Q4) Describe some of the matters that a helper would want to attend to before the client arrives.
Q5) What are the differences between formal and informal helping?
Q6) Describe when you might use resolution-focused brief therapy.
Page 9
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Chapter 8: Working Within a System
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) A job description
A) tells you exactly what are the job responsibilities
B) outlines the chain of command
C) includes functions and qualifications
D) is written to attract applicants
Q2) Explain the four-step referral process providing guidelines for linking a client with another service.
Q3) Which of the following is not a part of the four-step process providing guidelines for linking the client with another service?
A) explain
B) describe the service
C) transmit information
D) evaluate
Q4) The client empowerment model is effective when
A) clients are part of the majority culture
B) clients can easily articulate their cause
C) clients have past experience organizing
D) clients are taught how to promote change
Q5) What five pieces of information might help you understand how an agency operates?
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Chapter 9: Professional Concerns
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) Which of the following intervenes and overrides professional codes of ethics only when necessary to protect public health,safety,and welfare?
A) law
B) supervisor
C) client
D) philosophy
Q2) The worker's assurance that information the client divulges will remain between the two of them reflects a commitment to
A) friendship
B) confidentiality
C) service
D) competence
Q3) Statements in codes of ethics about academic training and supervised experience refer to
A) responsibility
B) competence
C) informed consent
D) privileged communication
Q4) Discuss the types of confidentiality and provide examples of each.
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