Communication Studies Exam Review
Course Introduction
Communication Studies explores the processes, methods, and impacts of human communication across multiple contexts, including interpersonal, group, organizational, and mass media. The course introduces foundational theories, critical perspectives, and practical skills required to analyze and engage effectively in verbal, nonverbal, visual, and digital communication. Students will learn how communication shapes relationships, influences society, and adapts to cultural and technological changes, preparing them to become competent communicators in a diverse and evolving global environment.
Recommended Textbook
Communicate 14th Edition by Kathleen S. Verderber
Available Study Resources on Quizplus
17 Chapters
612 Verified Questions
612 Flashcards
Source URL: https://quizplus.com/study-set/2158 Page 2
Chapter 1: Communication Perspectives
Available Study Resources on Quizplus for this Chatper
33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43018
Sample Questions
Q1) Your textbook notes that culture affects communication and notes that (1)perception, (2)patterns of cognition, (3)verbal behaviors,and (4)nonverbal behaviors and context are affected by culture.Choose two of these four and for each,give a specific example of how culture can affect this aspect of communication.
Answer: One aspect of communication that is affected by culture is perception. Culture can influence how individuals perceive and interpret the world around them. For example, in some cultures, direct eye contact is seen as a sign of respect and attentiveness, while in others it may be considered rude or confrontational. This difference in perception can lead to misunderstandings or misinterpretations in communication.
Another aspect of communication that is affected by culture is nonverbal behaviors and context. Different cultures have different norms and expectations regarding nonverbal communication, such as gestures, facial expressions, and personal space. For example, in some cultures, standing close to someone while speaking is seen as friendly and engaging, while in others it may be considered invasive or uncomfortable. Understanding these cultural differences in nonverbal behaviors and context is important for effective cross-cultural communication.
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Perception of Self and Others
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/43019
Sample Questions
Q1) Chet asked Drew if he could borrow a book.Drew agrees and says that he will bring it to Chet's room by 7 p.m.that night.When Drew has not arrived by 7:30,Chet says,"I knew I couldn't count on him to follow through on a promise-he's so irresponsible." Chet's comment about Drew's behavior is _______.
A)prejudice
B)an attribution
C)a stereotype
D)halo effect
Answer: B
Q2) Our brains attempt to simplify complex information so that we can process it quicker and easier.
A)True
B)False
Answer: True
Q3) The three stages of the perception process are _______.
A)action and selection,expectation of stimuli,and impression
B)attention and selection,organization of stimuli,and impression
C)attention and selection,organization of stimuli,and interpretation
D)action and selection,expectation of stimuli,and interpretation
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Intercultural Communication
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43020
Sample Questions
Q1) Cultural identity _______.
A)comes from our ethnicity and race
B)becomes more important to people as they get older
C)is determined by the importance that we assign to membership in cultural groups
D)doesn't matter if you are a member of the dominant culture
Answer: C
Q2) Ashlee likes that she is small,has long hair and enjoys wearing dresses.However,she also likes to wear men's jeans,is a construction worker,and does not intend to have children.Based on this information,Ashlee is probably from a _______ culture.
A)feminine
B)high power distance
C)low uncertainty avoidance
D)collectivist
Answer: A
Q3) Ethnicity and race are the same thing.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Verbal Messages
Available Study Resources on Quizplus for this Chatper
30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/43021
Sample Questions
Q1) If we are practicing linguistic sensitivity,we use ______ language.
A)specific
B)inclusive
C)familiar
D)kind
Q2) Which of the following statements are true of a low-context culture?
A)People are easier to get along with.
B)Information is presented directly.
C)People will use gestures and hand movements more than in a high-context culture.
D)Information is presented indirectly.
Q3) Ashley says,"The porch light was shining like the North Star." This is an example of _______.
A)connotative language
B)a simile
C)a metaphor
D)parallel language
Q4) Social norms should not affect the meanings of words.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Nonverbal Messages
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/43022
Sample Questions
Q1) _______ includes all voiced parts of communication other than words themselves.
A)Nonverbal communication
B)Verbal communication
C)Chronemics
D)Paralanguage
Q2) When a gesture is used to substitute for a word,it is called an _______.
A)illustrator
B)emblem
C)adaptor
D)intermediary
Q3) Emoticons are a type of verbal communication.
A)True
B)False
Q4) Different genders often express nonverbal behavior quite differently.Which of the following is generally true about people using a feminine style of communication?
A)they are more likely to touch others while they are talking
B)they are more likely to lean forward with their body
C)they are more likely to smile
D)they are less likely to tap their hands
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Listening
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/43023
Sample Questions
Q1) Critical listeners will be able to _______.
A)exhibit optimal hearing acuity
B)distinguish factual statements from inferences
C)put off judgments on the truth of messages
D)agree with ideas or plans that violate their own values
Q2) A paraphrase is _______.
A)a repetition of what a person said
B)a guess of what you think a person wants you to say
C)your understanding of what a person meant
D)your effort to find out the reasons behind what someone is saying
Q3) Determining whether you believe a statement to be true is part of _______.
A)listening for information
B)critical analysis
C)perspective taking
D)unnecessary for listening effectiveness
Q4) A comforting message _______.
A)should help someone feel better about themselves and their behavior
B)indicates that you think the person is right
C)is not appropriate after a show of negative feelings
D)includes a statement that describes your feelings
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Interpersonal Relationships
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43024
Sample Questions
Q1) Todd knows he is a talented public speaker,and his audiences praise his speeches.Todd's speaking talent falls into which quadrant of his Johari window?
A)secret
B)unknown
C)open
D)blind
Q2) One benefit of electronically-mediated relationships is that they ________.
A)may offer the participant the opportunity for rapid intimacy
B)make it easy to trust and gain credibility
C)incorporate both verbal and nonverbal messages
D)have very limited conflict and miscommunication
Q3) The relationship stage characterized by looking for feelings of relaxation and confirmation is _______.
A)beginning and developing
B)maintaining
C)de-escalating
D)none of the above
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43025
Sample Questions
Q1) _______ is clearly stating your own desires while also respecting others.
A)Aggressive behavior
B)Passive behavior
C)Passive-aggressive behavior
D)Assertive behavior
Q2) Daydreaming of more pleasant things while in a conflict with a friend represents which pattern of managing conflict?
A)withdrawing
B)accommodating
C)collaborating
D)forcing
Q3) Compromise is always the best strategy because everyone gets at least some of what they want.
A)True
B)False
Q4) Compromise results in which outcome?
A)lose-win
B)win-lose
C)partial lose-lose
D)win-win
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communicating in Groups
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/43026
Sample Questions
Q1) Cohesiveness is more likely to develop in _______.
A)a one-meeting group that avoids conflict
B)the first few interactions during the forming stage
C)interpersonally independent groups
D)groups where members feel valued and respected
Q2) Competent group communicators often identify developing group norms and then adapt their communication styles to the group norms during the _______.
A)performing stage
B)storming stage
C)norming stage
D)forming stage
Q3) Your book identifies six characteristics of healthy groups.Briefly describe a group you have been part of that you think is a healthy group.Using at least three of the characteristics (and providing an example of each),explain why you think this group is/was healthy.
Q4) Groupthink is necessary in order for a group to be productive.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Group Leadership and Problem Solving
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43027
Sample Questions
Q1) Preparing for a meeting _______.
A)is only important if you are a group leader
B)means you should ignore anything that is not on the agenda
C)involves not only studying the agenda and the minutes from the previous meeting,but also bringing materials that have not yet been covered that might help accomplish the agenda
D)means convincing everyone ahead of time to be at the meeting,because if they aren't there to vote,their opinion doesn't count
Q2) A person following the recommendations in the text for gaining leadership
_______.
A)will undoubtedly become a leader
B)rarely exist in any given group
C)will usually give up the position of leader to a less qualified individual
D)is more likely to gain influence
Q3) In summarizing,the leader should _______.
A)delay conclusions
B)reiterate accomplishments and task assignments
C)not seek consensus on a conclusion,as this is the job of the group
D)not conclude,even when he or she feels enough has been said
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Topic Selection and Development
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/43028
Sample Questions
Q1) _______ is an uncritical,unevaluative process of generating ideas.
A)Audience analysis
B)Brainstorming
C)Concept mapping
D)Contrasting
Q2) If Kwame is trying to explain the four steps to an exercise program,his general goal is to persuade the audience.
A)True
B)False
Q3) Your personal knowledge about a subject is _______.
A)largely irrelevant to speech preparation
B)too subjective to be used in a speech
C)a source for examples and personal experiences
D)the only source material necessary for any public speaker
Q4) In preparing statistics for a speech,a speaker should _______.
A)use as many as possible because statistics carry proof
B)be exact to the last decimal point
C)let the audience draw its own conclusion
D)use statistics that will not mislead
Q5) Discuss the positive and negative aspects of using quotations within a speech.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Organizing Your Speech
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/43029
Sample Questions
Q1) You are giving a speech about the dangers of texting while driving.There are many ways your book suggests you can gain the audience's attention.Choose three of these and write a an attention-getting statement using each for the speech about texting and driving.Then,note which one you think is best and explain why.
Q2) One of the goals of the introduction is to establish credibility.
A)True
B)False
Q3) Creating goodwill refers to _______.
A)encouraging charity among audience members
B)using clever examples
C)exhibiting warmth and good intent
D)a requirement of an informative speech
Q4) If each main point began with the words "Our clothes indicate," the wording would meet the test of _______.
A)being parallel in structure
B)being in complete sentences for key points
C)having relevant subpoints
D)having a single idea for each point
Q5) Identify and briefly explain the functions of a speech introduction.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Presentational Aids
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/43030
Sample Questions
Q1) Whiteboard and chalkboards are unique from the other performance aids discussed in the chapter because _______.
A)you can write on them while you are showing them
B)you can make them during the speech
C)you don't need to talk about them
D)they are three-dimensional
Q2) Taren is giving a presentation on Japanese culture.Rather than just showing pictures of Japan and its people,she has shared samples of authentic Japanese cuisine with the audience.She is utilizing a(n)_______.
A)visual aid
B)audio aid
C)audiovisual aid
D)sensory aid
Q3) Showing the class the type of baseball used for little league teams is a type of visual aid known as _______.
A)a model
B)an actual object
C)a demonstrator
D)a graph
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Language
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/43031
Sample Questions
Q1) Which of these statements is an example of using inclusive language?
A)"That's one small step for man,one giant leap for mankind."
B)"We hold these truths to be self-evident,that all men are created equal."
C)"Do you guys want to go to the store with me?"
D)"Each student should sign the honor pledge on his or her exam."
Q2) Saying "Jordan is a really good female chef" is an example of _______.
A)generic construction
B)unnecessary association
C)stereotyping
D)marking
Q3) Using the words "patches of different colors" instead of "variegated" when talking with an 11-year-old is a matter of word _______.
A)specificity
B)precision
C)concreteness
D)appropriateness
Q4) Jargon and slang are appropriate in most situations.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Delivery
Available Study Resources on Quizplus for this Chatper
31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/43032
Sample Questions
Q1) One of the techniques you can use to help manage your nervousness is to _______.
A)try not to look at your audience while you are speaking
B)start talking a few seconds before you get to the speaker's stand
C)try to keep in mind how important the speech is to your grade
D)be well prepared
Q2) A speaker will be more enthusiastic if he or she _______.
A)looks at the audience
B)is well organized
C)speaks in an impromptu manner
D)selects a topic of personal interest
Q3) The surge of anxiety you experience as you first begin your speech is called _______ phase.
A)anticipation
B)confrontation
C)adaptation
D)orientation
Q4) The confrontation phase is the anxiety you feel when you begin the speech.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Informative Speaking
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43033
Sample Questions
Q1) If in your informative speech on the Hope diamond you explained the size,shape,weight,and color of the diamond,you would be using an example of a
A)comparison and contrast
B)definition
C)narration
D)description
Q2) In your informative speech on the development of the human child,you explain that by age three most other mammals are already independent and almost fully adults.Human babies,on the other hand,are still very much dependent on their mothers.This explanation is an example of a _______.
A)comparison and contrast
B)definition
C)narration
D)description
Q3) Repetition can help you improve your memory recall.
A)True
B)False
Q4) What are four guidelines that should be followed to build creativity?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Persuasive Speaking
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/43034
Sample
Questions
Q1) A persuasive speech that begins with an attention step,moves on to determining a need and how the proposition meets that need,and then gives a personal application is following a pattern of organization called _______.
A)motivated sequence
B)problem-solution
C)comparative advantages
D)criteria satisfaction
Q2) In a speech arguing that college tuition is far too expensive,you explain that there are high quality colleges in Canada that charge half the cost.This is an example of which kind of argument?
A)argument by analogy
B)arguing from causation
C)arguing by sign
D)none of the above
Q3) The elaboration likelihood model (ELM)suggests that _______.
A)when we go with our gut feeling,we are using the peripheral route
B)emotional appeals will trigger the central route
C)peripheral route processing is more influential than central route processing
D)once we trigger the peripheral route,it is impossible to use the central route
To view all questions and flashcards with answers, click on the resource link above.
Page 19