Course Introduction
Communication Studies
Exam Answer Key
Communication Studies explores the theories, practices, and impact of human communication across various contexts, including interpersonal, group, organizational, and mass media settings. The course introduces students to key concepts such as message creation, transmission, and interpretation, emphasizing effective verbal and nonverbal communication, cultural influences, and ethical considerations. Students will develop analytical and practical skills to critically assess communication processes and to enhance their ability to convey ideas, collaborate with others, and navigate diverse communicative environments in both personal and professional spheres.
Recommended Textbook
Intercultural Communication in the Global Workplace 5th Edition by Iris Varner
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12 Chapters
475 Verified Questions
475 Flashcards
Source URL: https://quizplus.com/study-set/2100
Page 2
Chapter 1: Culture and Communication
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41829
Sample Questions
Q1) When biases are acted upon,
A)the result may be discrimination
B)the person acting upon them clearly recognizes that fact
C)communication is clearer
D)the result is typical of modern cultures
Answer: A
Q2) Discuss self-knowledge and the related factors of bias,prejudice,and discrimination. Give examples.
Answer: Knowing one's own culture is the best starting point for learning about another culture,and knowing one's own biases and prejudices is one way to understand one's own culture.
Q3) Eventually,with the spread of technology,everyone will have the same culture.
A)True
B)False
Answer: False
Q4) One response to an unfamiliar culture is curiosity.
A)True
B)False
Answer: True
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Chapter 2: The Role of Language in Intercultural Business Communication
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/41818
Sample Questions
Q1) When you determine which language to study,you should A)consider the political and economic importance of a language B)evaluate your career goals
C)find out who the major players are in the industry you are most interested in D)all of the previous choices.
Answer: D
Q2) Any native speaker of a language can function as an effective interpreter.
A)True
B)False
Answer: False
Q3) Mandarin is spoken in the northern parts of China.
A)True
B)False
Answer: True
Q4) More than 6500 different languages are spoken around the world.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Getting to Know Another Culture
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/41819
Sample Questions
Q1) Logic is defined and practiced the same way in all cultures.
A)True
B)False
Answer: False
Q2) Buddhism
A) is a system of teachings by its leader,Ghandi,about passive resistance to injustice and social wrong
B) is a system of teachings about moral and spiritual enlightenment;Gautama is the Buddha's name
C) is practiced the same way around the world
D) is an offshoot of Islam;the name of Buddha is unknown
Answer: B
Q3) Among the five categories for understanding a culture are
A) thinking and knowing,the big picture,legal and educational systems
B) doing and achieving,the self,and technology
C) social organization,hierarchy,the big picture
D) thinking and knowing,doing and achieving,the big picture
Answer: D
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5
Chapter 4: The Self and Croups
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/41820
Sample Questions
Q1) Interdependent self-construal is the same thing as collectivism.
A)True
B)False
Q2) It is unimportant to business people whether or not members of a culture feel comfortable displaying emotion in public.
A)True
B)False
Q3) It is possible for foreigners to cause shame to members of "shame cultures" without even realizing it.
A)True
B)False
Q4) Independent self-construal tends to appear in collectivist cultures.
A)True
B)False
Q5) Form means rules of etiquette and manners while interacting with others for business purposes.
A)True
B)False
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Chapter 5: Organizing Messages to Other Cultures
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41821
Sample Questions
Q1) Clarity and conciseness are important characteristics of business messages in any culture.
A)True
B)False
Q2) Choose one low-context culture and one high-context culture and discuss the way words are regarded in the two cultures,taking into account a)trust in words to communicate meaning b)choice of words c)calculated impact of words.
Q3) Developing a context for a business message is important to most Asian communicators.
A)True
B)False
Q4) Indirect plan organization means putting the main message in the first sentence. A)True B)False
Q5) The way a language is structured seems related to the structure of thought. Discuss,using examples.
Q6) Discuss the issue of culture in the conventional communication model.
Page 7
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Chapter 6: Nonverbal Language in Intercultural Communication
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) How can private space be used to understand the nonverbal communication through space in a business setting? Give specific examples.
Q2) The handshake is the accepted form of greeting business people everywhere.
A)True
B)False
Q3) "The silence spoke volumes." Discuss this statement. Compare the attitude towards silence in high-context and low-context cultures.
Q4) The size and location of the office are symbols of status and power. This statement is most appropriate for
A)Japan
B)China
C)The United States
D)Egypt
Q5) The German bow is a bow of the head that men use when greeting other people.
A)True
B)False
Q6) Define the term paralanguage and discuss the role of paralanguage in intercultural communication.
Page 8
Q7) What can you learn about the Japanese by studying the layout of their offices?
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Chapter 7: Cultural Rules for Establishing Relationships
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/41823
Sample Questions
Q1) Latin business organizations are hierarchical.
A)True
B)False
Q2) In cultures where hospitality is sacred,it is the host's duty to indicate to the guest that it is time to leave.
A)True
B)False
Q3) The Japanese have two gift-giving seasons: New Year and July.
A)True
B)False
Q4) Since the Japanese have a strong group orientation,a cocktail party is an effective way to bring people together.
A)True
B)False
Q5) People from New Zealand prefer a less pushy approach in the job search than people from the United States.
A)True
B)False
Q6) What are symbols of authority in various cultures?
Page 9
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Chapter 8: Information, Decisions, and Solutions
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41824
Sample Questions
Q1) In low-context cultures,information is contained in measurable units.
A)True
B)False
Q2) Eight conflict communication styles have been proposed that correspond to the five conflict management modes identified in question 9,and add another three. Discuss the five modes and the communication styles for each one,plus the additional three communication approaches. Give examples from specific cultures. (The communication styles are dominating,neglecting (passive-aggressive behavior),integrating,emotion-expressing,third-party helping,bargaining,avoiding,obliging.)
Q3) Define conflict and discuss the five factors that lead to conflict in Western cultures,relating them to the individualist-collectivist dimension.
Q4) Strategies for communication in conflict across cultures,when members of high-context cultures disagree with members of low-context cultures,are:
A) encouraging both sides to make statements about what they see is wrong
B) getting both sides to listen,express agreement where they can,and identify common goals
C) using the ringi-seido process
D) using only hard data to validate information
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Chapter 9: Intercultural Negotiation Teams
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/41825
Sample Questions
Q1) The physical location of negotiations can impact their outcome because:
A) the host team has an advantage: all their resources are available to them.
B) the guest team has an advantage: they are free from the stress of the demands of daily work
C) the host team is exhausted from preparations,which gives the guest team an advantage
D) the guest team may have adjustments to make for time,climate,and food,which puts the host team at a disadvantage
Q2) Organizations employ teams frequently,although they do not see effective decision-making with teams.
A)True
B)False
Q3) The role of consultant-a person who confers with other team members outside of meetings to ensure their opinions are addressed-is a typical role on teams from individualist cultures.
A)True
B)False
Q4) Define and discuss the four phases in negotiation. Use examples to show how cultures view each phase differently.
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Chapter 10: Legal and Governmental Considerations in
Intercultural Business Communication
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/41826
Sample Questions
Q1) All countries have signed an International Agreement Regulating Trademarks.
A)True
B)False
Q2) The International Court of Justice hears cases in the area of public international law.
A)True
B)False
Q3) Which of the following statements is true?
A)All members of the United Nations have signed laws regulating trademarks.
B)Trademarks are considered important by countries that cherish group belonging.
C)Since intellectual property rights are regulated by international law,companies cannot negotiate special agreements in this area.
D)Some cultures reject the notion of protection for trademarks and copyrights.
Q4) Common law emphasizes
A)Legal expert opinion
B)Previous rulings in similar situations
C)The law between nations
D)International law
Q5) Discuss the cultural implications for dispute settlements. Give specific examples.
Page 12
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Chapter 11: The Influence of Business Structures and
Corporate Culture on Intercultural Business
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/41827
Sample Questions
Q1) The global product organization facilitates communication between various product groups.
A)True
B)False
Q2) In the international division organization,communication between headquarters and subsidiaries goes through managers in the international division.
A)True
B)False
Q3) Companies that have international divisions practice predominantly
A)Polycentric staffing
B)Ethnocentric staffing
C)Geocentric staffing
D)A mixture of a,b,and c
Q4) If the buyer needs a product,the seller must be very effective in intercultural business communication.
A)True
B)False
Q5) From a communication point of view,what are the advantages and disadvantages of changing to a global organization? Page 13
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Page 14
Chapter 12: Intercultural Dynamics in the International Company
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/41828
Sample Questions
Q1) Culturally diverse teams will make better decisions than culturally homogeneous teams.
A)True
B)False
Q2) As international businesses rely increasingly on team work,the effectiveness of intercultural teams becomes important.What steps should intercultural teams take to assure that they live up to their potential?
Q3) Mapping refers to locating the subsidiaries of an international business around the globe.
A)True
B)False
Q4) The traditional communication model does not provide details of the complexity of the relationship between people.
A)True
B)False
Q5) Team members in destroyer teams are unable to overcome their differences. A)True
B)False
Q6) Why do teams fail,and what can be done to improve teams?
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