Communication Skills for Managers Exam Practice Tests
Course Introduction
This course equips aspiring and current managers with the essential communication skills required to lead teams and organizations effectively. Through a combination of theory and practical applications, students will learn to craft clear messages, manage workplace conflicts, facilitate meetings, and adapt their communication style for diverse audiences. Emphasis is placed on active listening, nonverbal communication, and the strategic use of written, verbal, and digital communication channels. By the end of the course, participants will be prepared to foster collaboration, provide constructive feedback, and represent their organizations professionally in various business contexts.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl
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14 Chapters
349 Verified Questions
349 Flashcards
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Hamilton
Chapter 1: Communication and Ethics
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Sample Questions
Q1) According to the transactional model of communication the sender must be _________ and ________ before he/she wants to send a message.
A)Stimulated/motivated
B)Stimulated/encouraged
C)Encouraged/listened to
D)Received/motivated
Answer: A
Q2) Which of the following is an example of paralanguage?
A)Frowning
B)Clothes you are wearing
C)An angry tone of voice
D)Hand formed into a fist
Answer: C
Q3) Of the three basic communication codes,which is the least important in conveying meaning?
A)Nonverbal
B)Paralanguage
C)Language.
D)Conveyors
Answer: C
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Chapter 2: Organizations in the Workplace
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Sample Questions
Q1) A virtual organization is generally a temporary venture among several companies,each with a special expertise or process specialty.
A)True
B)False
Answer: True
Q2) Which of the following is a characteristic of communication in a Systems/Contingency organization?
A)Most virtual organization communication occurs electronically.
B)Employees at all levels must be able to communicate well.
C)The working environment is inflexible and informal communication is discouraged.
D)There's one best way to communicate.
Answer: B
Q3) Which organizational model encourages informal communication?
A)Human Resources
B)Scientific management
C)Bureaucratic management
D)Systems/Contingency
Answer: A
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4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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Sample Questions
Q1) Which statement is NOT true about maintaining effective relationships in the workplace?
A)Job satisfaction rarely spills over into life satisfaction.
B)Expectations continually change.
C)Some research indicates that many employees do not trust employers.
D)Clear expectations are important for physically isolated virtual organizations.
Answer: A
Q2) What are some strategies for reaching consensus in conflict management and why is consensus desirable?
Answer: In win-lose,only one party achieves objective. In lose-lose,neither party achieves full objective. In win-win,all parties receive acceptable gains.
Consensus is desirable because it is usually the most productive and satisfying strategy in the long run.
One strategies for reaching consensus are: clarify the situation,urge the person to set aside the conflicting solutions,identify new solutions,join the person or group in comparing the original solutions. Other strategies include compromise,mediation,and force.
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Page 5
Chapter 4: Effective Listening
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Sample Questions
Q1) Distinguish among the main barriers to good listening and identify which of these barriers cause you the most problems.Share that barrier here and describe how it has been a challenge for you.
Q2) Which of the following is not a bad listening habit?
A)Criticizing the speaker's delivery instead of focusing on the message.
B)Taking brief notes and writing down keywords.
C)Pretending to listen to the speaker.
D)Listening for facts rather than a theme or relative principles.
Q3) How does listening to managers enable employees to improve their relationships with the managers? What does effective listening between an employee and their manager look like?
Q4) A manager who is always putting out fires might be a poor listener.
A)True
B)False
Q5) It is important that you listen for both content and tone and observe any nonverbal behaviors when listening and responding to your supervisor.
A)True
B)False
Q6) Describe the millennial customer.How has technology influenced these customers?
Page 6
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Chapter 5: Nonverbal Communication
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Sample Questions
Q1) Of the three cultural levels: technical,formal,and informal,which level is most prominent in business?
Q2) Unlike the formal level,in the informal level
A)Rules are openly known and easily stated.
B)Rules and their rationales are deliberately taught.
C)Rules are unconsciously learned by imitation and taken for granted.
D)Rules are unimportant.
Q3) If a person gives someone the "middle finger," that is an example of an illustrator.
A)True
B)False
Q4) Discuss the steps to take to improve your nonverbal skills by building effective habits
Q5) Clothing and personal appearance can be found in which category of nonverbal communication?
A)Objectives
B)Haptics
C)Chronemics
D)Proxemics
Q6) Why is nonverbal communication relevant to business communication?
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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Sample Questions
Q1) Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.
A)True
B)False
Q2) How can you use social media to find a job? What advice would you give the job seeker?
Q3) There are a lot of advantages and disadvantages to using email in the workplace.Please describe them here. Do you think employers will still be using email as much five years from now and why?
Q4) When giving instructions,one should remember to A)Avoid repetition.
B)Use few words.
C)Use jargon and technical terms to make the instructions clear.
D)Use well-developed,detailed comparisons.
Q5) Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?
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Q6) If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.
Chapter 7: Basic Information for All Types of Interviews
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Sample Questions
Q1) If a question catches you off guard,answer it quickly and change the subject.
A)True
B)False
Q2) When the interview involves conflict and its resolution,that is called
A)Grievance interview
B)Informational interview
C)Performance interview
D)Interrogation interview
Q3) What are the three steps of the opening phase of an interview and why is each step an important part of this phase?
Q4) In the case of a customer accused of shoplifting,which type of interview might be conducted?
A)Grievance interview
B)Informational interview
C)Performance interview
D)Interrogation interview
Q5) A job interview by telephone could take as long as an hour,but most Skype interviews are much shorter.
A)True
B)False
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Chapter 8: The Employment Interview
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Sample Questions
Q1) The body of a letter of application should not state
A)Your purpose in sending the letter.
B)How you heard about the available opening.
C)Your basic qualifications for the position.
D)A review of your resume.
Q2) Successful applicants use five types of comments as impression management tools during an interview.What are they?
Q3) According to research,employers prefer which type of resume?
A)Functional
B)Chronological
C)Combination
D)There is no employer preference.
Q4) Why are you applying for this position?
A)Standard question
B)Behavioral question
C)Direct question
D)Unlawful question
Q5) Conventional paper resumes are organized in one of three basic ways.What are they and when should each be used?
Q6) What are the three phases of an interview and what should happen in each phase?
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Chapter 9: Small-Group Communication and Problem
Solving
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Sample Questions
Q1) It's advisable to establish criteria before listing alternatives in all of the following situations EXCEPT:
A)If the task is complex.
B)If team members have a lot of problem solving experience.
C)If the topic is emotional.
D)If the topic involves value judgments.
Q2) Which of the following is the most effectively worded question for use by a problem-solving group?
A)What position should Zee Company take? toward noncompany use of its facilities?
B)Should smoking on the job be allowed to continue?
C)What are some suggestions for saving energy in our company?
D)What can the union do to stop the unfair practice of merit pay?
Q3) In questions of fact,the group tries to assess the worth or desirability of some object,idea or person.
A)True
B)False
Q4) What are the three categories of groups generally used within an organization? Define and give an example of each.
Page 11
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) Research supports that transformational leaders are able to improve performance levels.
A)True
B)False
Q2) This approach to leadership is a charismatic leadership style that inspires and motivates people to do more than they would normally do.
A)Situational contingency.
B)Transformational.
C)Normative decision.
D)Servant leadership.
Q3) Which of the following is a strategy suggested by the text for dealing with a group member exhibiting dysfunctional behaviors?
A)Engage in direct eye contact
B)Ask clarifying questions,such as "Is that correct?" so they feel heard.
C)Don't give the dysfunctional member anything to do.
D)Ask members to speak in a specific order to make sure that everyone gets a chance to participate.
Q4) Describe the three main leadership styles laid out in the three-dimension theory of leadership.
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Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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Sample Questions
Q1) A speech entitled "What to see on the National Mall in Washington D.C." includes the following main points: I.From the Lincoln Memorial to the Washington Monument II.Between the Washington Monument and the Air and Space Museum II.Between the Air and Space Museum and the U.S.Capitol.This is an example of what type of organizational pattern?
A)Chronological
B)Causal
C)Topical
D)Spatial
Q2) Speaking from a manuscript is much more difficult for most people than speaking from outlined notes.
A)True
B)False
Q3) If your internet search produces too few hits,you should do all of the following EXCEPT:
A)Avoid using the Boolean OR
B)Use the wild card* to search for all forms of the word
C)Check for spelling errors
D)Use fewer search words
13
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Chapter 12: Verbal and Visual Supporting Materials
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Q1) Using two to four different typefaces per visual is recommended for adding contrast or interest.
A)True
B)False
Q2) All of the following are true of a figurative comparison EXCEPT that they
A)Don't show similarities or differences between two different classes or category.
B)Don't offer a credible form of evidence and support.
C)Are not used primarily to clarify ideas and to add audience interest.
D)Don't work best when relating to something familiar to the audience.
Q3) A speaker supports a point by saying,"Relationships require the same care you give a garden.When the plants are dry you must water them.You must fertilize them if they are to grow.And you must prune or spray at the first sign of disease,lest it spread and kill the whole plant."This is an example of
A)An illustration
B)A literal comparison
C)A figurative comparison.
D)An explanation.
Q4) Discuss some tips for preparing and using effective PowerPoint presentations.
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Page 14
Chapter 13: Persuasive Presentations: Individual or Team
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Sample Questions
Q1) Compare the three common definitions of persuasion.What are some common misconceptions about persuasion?
Q2) According to the Elaboration Likelihood Model (ELM)
A)Presenting both sides seems to make listeners more resistant to additional new or novel arguments
B)Presenting negative arguments may create some doubt in the listeners minds and hurt persuasion
C)When listening to arguments,audience members will likely take one of two routes: central or peripheral.
D)Audience members compare their position (called an anchor)with the speaker's position,looking for a latitude of acceptance,noncommitment,and rejection.
Q3) Which statement is not true about business presentations?
A)International business meetings require more formal presentations.
B)Many companies give persuasive presentations to the public to repair a negative image.
C)Visual aids for international business meetings should be prepared in English.
D)Many presentations given within an organization are informal.
Q4) List the preparation steps (in order)in developing a persuasive presentation.
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Page 15
Chapter 14: Written Communication
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Sample Questions
Q1) According to Fisher,an outstanding narration should be easy to follow and make sense.Fisher termed this
A)Fidelity
B)Probability
C)Consistency
D)Logical
Q2) Once an interviewer picks up your resume,you have
A)5 minutes to grab their attention.
B)less than 10 seconds to grab their attention.
C)45 seconds to a minute to grab their attention.
D)30 seconds to grab their attention.
Q3) In written communication,avoid using all capital letters except for emphasis of a single word or short phrase.
A)True
B)False
Q4) The best written communication performs several functions.What are they?
Q5) Why use narrations? What are the two things that need to be included in an effective narration?
Q6) What delivery skills are necessary to making great videos?
Q7) What are the three characteristics of effective resumes discussed in this text?
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