Communication for Managers
Textbook Exam Questions
Course Introduction
Communication for Managers explores the critical role effective communication plays in successful management and leadership. This course covers essential principles and techniques for clear, persuasive, and strategic communication within organizational settings. Topics include interpersonal communication, business writing, presentation skills, conflict resolution, negotiation, and the use of digital communication tools. Through practical exercises, case studies, and real-world scenarios, students will learn how to tailor their communication to diverse audiences, foster collaboration, and drive organizational goals. By the end of the course, participants will be equipped with the skills to communicate confidently and effectively in managerial roles.
Recommended Textbook
Managerial Communication 7th Edition by Geraldine E. Hynes
Available Study Resources on Quizplus
15 Chapters
748 Verified Questions
748 Flashcards
Source URL: https://quizplus.com/study-set/2405 Page 2
Chapter 1: Communicating in Contemporary Organizations
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47817
Sample Questions
Q1) Which approach to management communication is characterized by the interdependence of jobs,organizations,and people?
A)scientific management
B)human relations
C)contingency
D)all of these
Answer: C
Q2) Which approach to management communication is characterized by Peter Drucker's belief that workers should be considered assets rather than liabilities?
A)administrative approach
B)behavioral approach
C)contingency approach
D)scientific management approach
Answer: B
Q3) Ethics has no application in business communication.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Understanding the Managerial Communication Process
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47818
Sample Questions
Q1) Understanding of a manager's message is based on the receiver's ______.
A)education and attention
B)position on the company's organizational chart
C)perception and message interpretation
D)experience and attention
Answer: C
Q2) As little as one or two errors can change a trusting communication climate to one of distrust.
A)True
B)False
Answer: True
Q3) The elements of the communication model that are closest to the core strategy are ______.
A)content,environment,channel,and time
B)sender,receiver,and purpose
C)culture and climate
D)purpose,content,and receiver
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Communicating With Technology
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47819
Sample Questions
Q1) In terms of information theory,selective attention is the result of information jamming.
A)True
B)False
Answer: True
Q2) Which of the following is a disadvantage of texting as a channel?
A)Security may be compromised.
B)lack of structure and format
C)unprofessional writing style
D)all of these
Answer: D
Q3) Written media are symbolic in that they are often perceived to show ______.
A)urgency and personal concern
B)authority and legitimacy
C)a desire for teamwork and collaboration
D)goodwill and protocol
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing Meetings and Teams
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47820
Sample Questions
Q1) A(n)______ question is one originally asked by a group member to the leader who then directs it back to the person who asked it.
A)relay
B)overhead
C)direct
D)reverse
Q2) An advantage of the Delphi technique is that it does not require close physical proximity.
A)True
B)False
Q3) The essential aim of informational meetings is to communicate a company point of view and have it accepted by employees.
A)True
B)False
Q4) Which of the following is a symptom of groupthink?
A)the illusion that everyone in the group holds a different viewpoint
B)the belief that the group can make mistakes
C)the belief that disagreements are to be faced
D)the tendency to direct pressure on any dissenting group member
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Making Presentations
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47821
Sample Questions
Q1) A manager uses expert opinion when citing an authority to provide evidence.
A)True
B)False
Q2) Which statement concerning informative presentations is false?
A)Lay opinions are appropriately used when citing nonexperts.
B)Audiences judge evidence on its timeliness and source.
C)Heavy use of data is key to the psychological-progressive pattern.
D)Factual evidence can be both logical and emotional.
Q3) According to Grinols,ethical persuasion requires analyzing the audience's ______.
A)relationships and knowledge
B)attitudes and beliefs
C)age and education level
D)driving forces and restraining forces
Q4) An audience needs to be moved both rationally and emotionally by persuasive appeals.
A)True
B)False
Q5) This chapter lists five rules for speaking to the media.What are they?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Communicating Visually
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/47822
Sample Questions
Q1) Color is a reliable way to signal differences within data in a chart.
A)True
B)False
Q2) Decorative typefaces are appropriate for promotional documents.
A)True
B)False
Q3) What are four strategies for creating accessible graphics?
Q4) A typical word processor document uses a grid to organize the page.
A)True
B)False
Q5) A style of alphabetic and numeric characters is called a ______.
A)typeface
B)font
C)serif
D)black letter
Q6) Choosing red as the main color of a presentation and green as an accent color creates a pleasing combination with strong contrast that will be visible to most readers.
A)True
B)False
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Writing in the Workplace
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47823
Sample Questions
Q1) What are four strategic advantages of written managerial communication?
Q2) Which of the following is not a disadvantage of collaborative writing?
A)Collaboration takes more time.
B)Collaboration causes conflicts.
C)Members may not contribute their fair share.
D)The final document has a corporate style.
Q3) The way in which managers communicate messages is influenced by the type of authority they are perceived to have.
A)True
B)False
Q4) Accordingly,again,also,and additionally are examples of ______.
A)transitions
B)pronouns
C)overused words
D)parallelism
Q5) Collaboration is thought to improve writing quality.
A)True
B)False
Q6) What can a manager do to encourage collaboration when the team is tackling a writing task?
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Writing Routine Messages
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47824
Sample Questions
Q1) In a persuasive request,it is not a good idea to anticipate and answer the possible objections the reader might raise.
A)True
B)False
Q2) You can improve the reader's response to bad news when you ______.
A)offer a reason for the outcome
B)provide an alternative or a compromise whenever possible
C)bluntly start off with the bad news
D)both offer a reason for the outcome and provide an alternative or a compromise whenever possible
Q3) Since managers write so many e-mails every day,they are not held to the same writing standards as letters.
A)True
B)False
Q4) The "you" attitude deals with the writer's feelings and should be expressed as such when writing.
A)True
B)False
Q5) How can a writer de-emphasize the negative in messages?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Writing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47825
Sample Questions
Q1) Letter reports differ from memo reports according to ______.
A)format,tone,and audience
B)introduction,body,and conclusion
C)direct,neutral,and indirect order
D)all of these
Q2) In what order is the groundwork of a report completed?
A)develop recommendations,define the problem,seek data
B)define the problem,develop recommendations,seek data
C)develop recommendations,seek data,define the problem
D)seek data,define the problem,develop recommendations
Q3) Visual aids can be incorporated into the report proper or attached as back matter,depending on the material and on the audience.
A)True
B)False
Q4) Indirect order is usually preferred for short reports and proposals.
A)True
B)False
Q5) With the advent of new technology,written reports are being phased out.
A)True
B)False
11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Listening
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47826
Sample Questions
Q1) Which is the best paraphrase for "I hate my job and I quit!"?
A)"Sounds like you had a tough day."
B)"So you hate your job and you quit."
C)"You can't afford to quit."
D)all of these
Q2) The main benefit of paraphrasing as a listening strategy is that it ______.
A)increases understanding
B)strengthens the relationship
C)adds face time to the interaction
D)both increases understanding and strengthens the relationship
Q3) Which of the following is NOT a technique for active listening?
A)identify the main points
B)organize the message
C)repeat the message
D)visualize the message
Q4) An attempt to use empathic listening is often enough to open communication.
A)True
B)False
Q5) What is the difference between hearing and listening?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Communicating Nonverbally
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47827
Sample Questions
Q1) Deception is NOT shown in which of the following?
A)adapter movements
B)duration of message
C)empathic listening
D)contradictory nonverbals
Q2) When nonverbal signals contradict verbal ones,the verbal ones are usually the ones to trust.
A)True
B)False
Q3) When attempting to detect terrorists and criminals in public places,officials pay attention to suspects' ______.
A)cars
B)shoes
C)body language
D)groups
Q4) If a speaker takes longer than usual to begin answering a question,the slower onset is a deception cue.
A)True
B)False
Q5) Why are emblems different from the typical movement communication cue?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Communicating Across Cultures
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47828
Sample Questions
Q1) The need for more intercultural awareness arises from ______.
A)the global village concept
B)different greeting and gift-giving rituals
C)different standards of business dress
D)both different greeting and gift-giving rituals and different standards of business dress
Q2) Which one of the following is NOT a dimension of cultural differences,according to Hofstede?
A)power distance
B)uncertainty acceptance
C)individualism/collectivism
D)masculinity/femininity
Q3) Which of the following suggests a loosely knit social framework in which people are expected to take care of themselves and immediate family only?
A)collectivism
B)individualism
C)power distance
D)loyalty to heirs
Q4) What should a manager do to prepare for an assignment in another country?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Conflict
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47829
Sample Questions
Q1) What is the principle that says we tend to perceive what is important and pleasing to us and avoid what is not?
A)perceptive failure
B)attentive perception
C)failure to attend
D)selective attention
Q2) Which of the following is the correct sequence of steps in the problem-solving process?
A)analyze the problem,define the problem,brainstorm,develop criteria,find the best solution
B)define the problem,analyze the problem,brainstorm,develop criteria,find the best solution
C)define the problem,analyze the problem,develop criteria,brainstorm,find the best solution
D)develop criteria,define the problem,brainstorm,analyze the problem,find the best solution
Q3) List and describe the five steps in Dewey's rational problem-solving process.Describe a problem you faced by applying this process.
Q4) How can conflict benefit an organization?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Negotiating
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/47830
Sample Questions
Q1) Which type of question should you ask if you want a particular answer in the negotiation process?
A)rhetorical
B)leading
C)open ended
D)either-or
Q2) Women put themselves at a disadvantage during negotiations when they ______.
A)wait for someone to praise them
B)compare their performance to others
C)use networking and relationships as leverage
D)try to preserve goodwill
Q3) The letter of intent is a common tool employed either before or after negotiation.
A)True
B)False
Q4) Negotiation can have a broader application than as a means to an end in that it is a relational process.
A)True
B)False
Q5) Define MSO and LAO in a negotiation.Give an example of each.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Conducting Interviews
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/47831
Sample Questions
Q1) Which of the following statements about performance reviews is false?
A)Employees should be given time to prepare psychologically.
B)Statements questioning another's motives should be avoided.
C)Psychological distance should be lessened.
D)Provisionalism promotes confusion and isn't specific enough.
Q2) Managers should check to be sure that the interviewee agrees with the interview's purpose rather than assuming agreement.
A)True
B)False
Q3) Why is the opening of an interview so important?
A)It establishes the climate.
B)It clarifies the purpose.
C)It prevents the interviewee from relaxing too much.
D)Both it establishes the climate and it clarifies the purpose are correct choices.
Q4) List several opportunities to network outside the workplace that can result in a professional advantage.
Q5) The halo effect is the most prevalent type of bias.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17