Communication for Managers
Question Bank
Course Introduction
Communication for Managers explores the fundamental principles and techniques of effective communication within organizational contexts, focusing on both interpersonal and group interactions. This course equips future managers with the skills to convey ideas clearly, lead teams, deliver feedback, negotiate, and resolve conflicts. Emphasis is placed on developing proficiency in written, verbal, and non-verbal communication, as well as leveraging digital communication tools. Through practical exercises, case studies, and role-playing, students learn how to adapt their communication style to diverse audiences, promote open dialogue, and foster a positive workplace environment that supports organizational goals.
Recommended Textbook
Business Communication Polishing Your Professional Presence 3rd Edition by Barbara G. Shwom
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Chapter 1: Developing Your Professional Presence
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Sample Questions
Q1) Which of the following terms refers to the process of putting your message into words,images,or action?
A) Transmitting
B) Encoding
C) Receiving
D) Interpreting
E) Decoding
Answer: B
Q2) The New Graduates' Workforce Readiness study found that many employers were dissatisfied with the communication skills of their college-graduate employees.Which of the following is one of the deficiencies specifically cited in this study?
A) Following company policies
B) Leadership
C) Work ethic
D) Business planning
E) Marketing skills
Answer: B
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Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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Sample Questions
Q1) Which of the following best describes a team?
A) Two or more people with a shared commitment and collaboration towards a common goal.
B) Two or more people with a common goal but individual areas of responsibility.
C) A defined unit within a division or department, within an organization
D) Two or more people with a similar skill set working towards the completion of a predetermined goal.
E) All employees who report to the same supervisor
Answer: A
Q2) Biased language suggests prejudice,prejudgment,or disrespect.
A)True
B)False
Answer: True
Q3) Which of the following is one of the most costly problems in a workplace?
A) Lack of communication
B) Poorly done presentations
C) Limited listening skills
D) Turnover
E) Conflict
Answer: E
Page 4
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Chapter 3: Managing the Communication Process
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Sample Questions
Q1) Which of the following is a consistent design principle that applies to all medium options?
A) Start with a purpose-driven introduction.
B) Break the message into big chunks.
C) Avoid the use of words such as "first" and "second," that signal shifts in content.
D) Do not use parallel bullet lists.
E) Begin each paragraph right away without a topic sentence.
Answer: A
Q2) Oral communication allows you to evaluate while you are delivering the message,while written communication allows you to evaluate before delivering your message.
A)True
B)False
Answer: True
Q3) Typically,memos are internal to an organization.
A)True
B)False
Answer: True
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Chapter 4: Communicating Routine Messages and Building
Goodwill
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Sample Questions
Q1) A message that only hints at why you are writing includes a(n)_____.
A) implicit request
B) direct request
C) formal request
D) persuasive request
E) goodwill message
Q2) A members-only website that allows users to interact and connect with each other is an example of a(n)_____.
A) online message board
B) blog
C) social networking site
D) crowdsourcing site
E) media sharing site
Q3) Which of the following is designed to publicly notify people of information they need or want to know?
A) Thank you messages
B) Congratulatory messages
C) Sympathy messages
D) "For-your-information" messages
E) Announcements
Page 6
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Chapter 5: Communicating Persuasive Messages
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Sample Questions
Q1) Which type of persuasive message is designed to help the audience feel good about complying with the request?
A) Customer claims
B) Sales messages
C) Motivational messages
D) Team decision-making messages
E) Requests for favors
Q2) A persuasive appeal that uses _____ may be supported by including a small or free gift.
A) consistency
B) social proof
C) liking
D) reciprocity
E) scarcity
Q3) Persuasion is the process of influencing your audience to agree with your point of view,recommendation,or request.
A)True
B)False
Q4) Discuss best practices when developing a presentation using presentation software.
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Chapter 6: Communicating Bad News
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Sample Questions
Q1) Most routine business communication benefits from an indirect organizational plan which involves placing the main idea after the supporting details.
A)True
B)False
Q2) You need to write a letter to a customer denying a claim,as the customer is responsible for the problem that she is asking you to fix.In this situation,________.
A) the direct approach is best to buffer the bad news
B) the direct approach is preferred so that you get right to the point without introductory pleasantries
C) the indirect approach alleviates the need to phrase the bad news tactfully
D) the indirect approach can provide introductory information so it can be understood by the reader
E) you should always take responsibility for the claim even if you are not to blame in order to maintain the customer's goodwill
Q3) In what circumstances would an email,text,or tweet be a good choice for communicating bad news? Provide examples.
Q4) Discuss how legal liabilities might affect a bad-news message.
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Chapter 7: Using Social Media in Business
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Sample Questions
Q1) When utilizing Facebook,how can businesses utilize a "soft sell" for merchandise?
A) By taking advantage of social media primetime
B) By diversifying content
C) By posting daily, but not excessively
D) By being visual
E) By keeping important posts in front of the audience
Q2) According to studies,roughly half of all reviews on Yelp are identified as fraudulent.
A)True
B)False
Q3) What type of social media site should an organization use as the hub that connects all other sites?
A) Facebook
B) Blogs
C) Tweets
D) Pinterst
E) FourSquare
Q4) How can an organization make a social media site more engaging for the audience?
Q5) Discuss how an organization can effectively use Twitter.
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Chapter 8: Finding and Evaluating Business Information
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Sample Questions
Q1) Discuss ways to determine the content and format of survey questions.
Q2) Information is likely to be more accurate if you find it in multiple,unrelated sources.
A)True
B)False
Q3) Which of the following identifies how broad and general your research findings will be?
A) Purpose
B) Scope
C) Limitations
D) Complexity
E) Benefits
Q4) Survey questions that ask a follow up question based on the previous response are called _____.
A) random questions
B) branching questions
C) targeted questions
D) convenience questions
E) sample questions
Q5) How can a researcher evaluate a source for credibility?
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Chapter 9: Preparing Persuasive Business Proposals
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Sample Questions
Q1) After reading the ________ of your proposal,your audience should understand your main ideas without having to read the entire proposal.
A) analysis
B) introduction
C) overview
D) context
E) requirements
Q2) Organizations increasingly require proposals to be submitted ________.
A) as text messages
B) through an online form
C) as posts on social networking sites
D) on blogs
E) by an instant messenger
Q3) A proposal must provide details about how it will be implemented and explain costs.
A)True
B)False
Q4) Which do you think is more important when writing a proposal,benefits,or objections?
Q5) How should a writer prepare to write a response to an RFP?
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Chapter 10: Preparing Business Reports
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Sample Questions
Q1) Charts and graphics can be unethical when they _____.
A) use a consistent scale regardless of result
B) are more than one year old
C) include design elements
D) show data out of context
E) use color to attract the audience's attention
Q2) Discuss the advantages of appropriate documentation.
Q3) How do you use your own words to share someone else's opinion?
A) Summarize
B) Paraphrase
C) Use a parenthetical citation
D) Quote
E) Use a visual aid
Q4) ________ arrange data in columns and rows,allowing you to read down or across to see different relationships.
A) Pie charts
B) Tables
C) Infographics
D) Line graphs
E) Bar charts
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Chapter 11: Preparing and Delivering Business Presentations
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Sample Questions
Q1) ________ are visual effects that control when and how elements appear on your slides while you present.
A) Transitions
B) Animations
C) Storyboards
D) Slide masters
E) Hyperlinks
Q2) During a presentation,smiling ________.
A) is unprofessional
B) projects energy
C) is universally encouraged for both the speaker and the audience, regardless of cultural context
D) tenses up your facial muscles
E) allows you to seem open to questions
Q3) Employers consider oral communication to be the most important skill for a new hire.
A)True
B)False
Q4) Discuss why and how you should incorporate animation into a presentation.
Q5) Explain the steps involved in analyzing your message.
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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Sample Questions
Q1) The chronological résumé ________.
A) is a nontraditional format
B) lists content in sequential order, starting with the oldest and working forward
C) highlights education and work experience as the primary assets of the applicant
D) is more appropriate for those applicants who have limited work experience related to the position
E) emphasizes the skills that qualify an applicant for the position
Q2) When asked about your greatest weakness,you should ________.
A) never offer a real weakness
B) frame a strength to sound like a weakness
C) suggest that you work too hard or that you're a perfectionist
D) mention a real weakness and how you are trying to improve it
E) decline answering the question
Q3) If interviewing at a company where business casual is the dress code,you can safely assume you don't need to wear formal business attire for the interview.
A)True
B)False
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