Communication for Managers Pre-Test
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Course Introduction
Communication for Managers equips students with essential skills for effective organizational communication, focusing on both interpersonal and organizational contexts. The course explores foundational communication theories and practical strategies, including active listening, persuasive messaging, conflict resolution, and delivering constructive feedback. Students learn to adapt messages for diverse audiences, utilize digital communication tools, and manage cross-cultural and crisis communications. Through case studies, role-plays, and real-world scenarios, learners develop the confidence and competence to lead teams, foster collaboration, and drive successful outcomes in managerial roles.
Recommended Textbook
Excellence in Business Communication 4th Canadian Edition by John V. Thill
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18 Chapters
1541 Verified Questions
1541 Flashcards
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Page 2
Chapter 1: Achieving Success Through Effective Business Communication
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) The "grapevine" is another name for formal horizontal communication.
A)True
B)False
Answer: False
Q2) To make your messages effective __________
A) give facts rather than impressions.
B) present a lot of information.
C) use a lot of body language.
D) use arguments.
Answer: A
Q3) An organization can foster ethical communication by _______________
A) helping top managers to become more frequent communicators.
B) setting ethical examples with ethical company leadership.
C) using an ethical lapse.
D) creating a mission statement.
Answer: B
Q4) Grapevines flourish when employees don't receive information they want or need. A)True
B)False Answer: True
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Chapter 2: Communicating in Teams and Mastering
Listening and Nonverbal Communication
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Sample Questions
Q1) A hidden agenda refers to _____________
A) a meeting agenda that is not revealed to others outside the meeting group.
B) individuals' private motives that affect a group's interaction.
C) an agenda that members must look for before they can attend a meeting.
D) an approach to group dynamics that helps facilitate group functioning.
Answer: B
Q2) Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.
A)True
B)False
Answer: True
Q3) In participative management _____________
A) employees are involved in the company's decision making.
B) all top-level managers participate in profit sharing.
C) teams are discouraged in favour of individual achievement.
D) an authoritarian management model is used.
Answer: A
Q4) __________ are the interactions and processes that take place in a meeting.
Answer: Group dynamics
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Chapter 3: Communicating Interculturally
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Sample Questions
Q1) If a nonnative English speaker is making mistakes that could hurt his or her credibility,it would be helpful for you to offer advice on the appropriate words and phrases to use.
A)True
B)False
Answer: True
Q2) Briefly describe at least three strategies for writing effective multicultural messages. Answer: Using simple,clear language,be brief,use transitional elements,addressing international correspondence properly,and citing numbers and dates carefully are all helpful when writing to a multicultural audience.It is also important to avoid slang,idioms,and humour.
Q3) A more extreme reaction than ethnocentrisim to people in groups is ___________
A) idiomism.
B) xenophobia.
C) closterphobia.
D) stereotyping.
Answer: B
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) List at least four methods of gathering information to include in your message.
Q2) Time is not a significant consideration when you are selecting a medium for your message.
A)True B)False
Q3) The three general purposes of business messages are to inform,to persuade,and to collaborate.
A)True
B)False
Q4) In the __________ approach to organizing a message,the evidence comes first,and the main idea comes later.
Q5) Once you have established your purpose,it's best to consider whether it is worth pursuing at this time.
A)True B)False
Q6) The specific evidence included in a business message should be
A) as abstract as possible.
B) minimal if your subject is complex or unfamiliar.
C) enough to be convincing but not so much that it's boring.
D) all of the same type, such as examples or statistics.
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) In general,you need to use more tact and diplomacy in oral communication than in written communication.
A)True
B)False
Q2) It is best not to use the "you" attitude if ??______________
A) you know your audience well.
B) your organization prefers a more formal style.
C) you are filling your audience's informational needs.
D) you are preparing a persuasive message.
Q3) When someone makes a mistake,you should avoid dwelling on his or her failure and instead focus on how the person can improve.
A)True
B)False
Q4) When preparing your first draft,you are not concerned about style or tone.
A)True
B)False
Q5) You are scheduled to discuss a negative performance evaluation with one of your employees.How can you use the "you" attitude during your conversation?
Q6) Instead of using harsh,unpleasant terms,use mild words,or __________.
Page 7
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) When editing for content and organization,pay special attention to
A) grammar and usage.
B) punctuation and spelling.
C) the beginning and ending of the message.
D) style and tone.
Q2) To create a pleasing document design _____________
A) take readability formulas into account.
B) use as many decorative touches as possible to make the pages look more interesting.
C) balance the space devoted to text, artwork, and white space.
D) all of the above.
Q3) Which of the following sentences is the most concisely worded without being ambiguous?
A) "The project manager is in charge of specifications until such time as the project gets underway."
B) "The project manager should provide specifications prior to the start of a project."
C) "Project managers have the capability of changing specifications."
D) "The project managers told the engineers last week that the specifications were changed."
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Page 8
Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) You may be familiar with podcasts as the online equivalent of recorded radio or video __________.
Q2) One feature of instant messaging software is __________ awareness,which enables users to see which people are at their desks and available to IM.
Q3) "Spim" refers to _____________
A) unwanted email from unknown sources.
B) email that contains computer viruses.
C) the IM version of email spam.
D) none of the above.
Q4) In a court of law,email messages can have the same weight as more traditional printed documents.
A)True
B)False
Q5) Follow the PDF approach for single-screen emails.Here PDF means ____________
A) portable, details, for everyone.
B) purpose, details, finish.
C) purpose, details, follow-though.
D) purpose, directive, follow-through.
Q6) In an email message,"cc" refers to __________.
Page 9
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) Dissatisfied customers rarely tell others about their complaints.
A)True
B)False
Q2) Condolence messages should _____________
A) be as long as possible.
B) keep reminiscences brief.
C) quote poetic passages.
D) not mention your shock or dismay.
Q3) Before volunteering someone's name as a(n)__________,ask that person's permission.
Q4) When you are responding favourably to someone's request,you can be curt and "me-oriented," since you are doing the person a favour.
A)True
B)False
Q5) In a positive message,the main idea is presented _____________
A) in the first sentence of the middle paragraph.
B) at the end of the middle paragraph.
C) right at the beginning of the letter.
D) in the last sentence of the letter.
Q6) The __________ of a routine request states what you want.
Page 10
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) Following the indirect plan,the bad news comes _____________
A) immediately after the buffer.
B) immediately before the reasons.
C) immediately after the reasons.
D) at the very end.
Q2) When the message is a combination of good news and bad news,use the indirect approach to turn the good news into a buffer for the bad news.
A)True
B)False
Q3) An advantage of the direct plan for communicating bad news is that it keeps the message short.
A)True
B)False
Q4) When implying bad news _____________
A) be sure your audience understands the entire message, including the bad news.
B) overemphasize the positive.
C) be direct, using words like "can't" and "unable."
D) apologize first, and then state your reasons for the rejection or denial.
Q5) What are the five main goals when delivering bad news?
Q6) What is a "buffer," and what function does it serve in negative messages?
Page 11
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) Describe at least five strategies for establishing credibility when preparing persuasive messages.
Q2) If low price is a major benefit of your product,you can display it prominently in your sales letter.
A)True
B)False
Q3) If a supervisor approaches a worker who consistently arrives late by saying,"I know your job is important to you," the supervisor is addressing the worker's need for
A) safety and security.
B) acceptance.
C) status and esteem.
D) self-actualization.
Q4) The purpose of a sales letter is to motivate people to spend money on products.
A)True
B)False
Q5) The term AIDA refers to a computer program used to compose persuasive messages.
A)True
B)False
Q6) Describe how an effective persuasive claim letter should be written.
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Chapter 11: Planning Reports and Proposals
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Sample Questions
Q1) Solicited proposals spend a great deal of time explaining why the client should take action.
A)True
B)False
Q2) A "statement of purpose" lists the reason(s)for conducting the research project.
A)True
B)False
Q3) You can improve your database search results by using Boolean operators.
A)True
B)False
Q4) A justification report ______________
A) provides the history of a problem, and then presents and analyzes possible solutions.
B) describes what has happened in a department or division during a particular period.
C) is an internal proposal to persuade top management to approve a project.
D) explains a decision that has already been made.
Q5) A survey is considered valid if it measures what it is intended to measure.
A)True
B)False
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Chapter 12: Writing Reports and Proposals
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Sample Questions
Q1) Flowcharts are used to ______________
A) summarize large amounts of statistical data.
B) show the relative sizes of the parts of a whole.
C) show how something looks or operates.
D) illustrate processes and procedures.
Q2) Readers should be able to follow the structure of your document and pick up key points of your message from the headings.
A)True
B)False
Q3) A bar chart would be particularly useful for ______________
A) summarizing the salaries of presidents at 20 corporations from 1987 to 1990.
B) comparing market shares of three breakfast cereals from 1987 to 1990.
C) showing the stages in production of a jet engine.
D) depicting the proportion of advertising dollars spent on various major media.
Q4) Describe six strategies (in addition to using the AIDA format)for strengthening your argument in business proposals.
Q5) List at least two specific guidelines to follow in creating effective pie charts.
Q6) In what forms can previews and reviews be written in a business report?
Q7) A(n)__________ illustrates a sequence of events.
Page 14
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Chapter 13: Completing Reports and Proposals
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Sample Questions
Q1) To complete a successful business report ???????___________________
A) subcontract the work to a business writing firm.
B) revise, produce, proofread, and distribute.
C) evaluate the design elements, revise, and distribute.
D) Produce, revise, and distribute.
Q2) Because they fall at the beginning of a report,the prefatory parts are usually written first.
A)True
B)False
Q3) A synopsis or executive summary is less useful in a formal proposal than in other types of formal reports.
A)True
B)False
Q4) Which of the following is a good way to avoid the legal and ethical problems of plagiarism? Provide ___________________
A) a description of the sources and methods used.
B) an overview of the report's organization.
C) definitions of terms used in the report.
D) source documentation in a bibliography.
Q5) A(n)__________ is a fully developed "mini" version of the report itself.
Page 15
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Chapter 14: Designing and Delivering Oral and Online Presentations
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Sample Questions
Q1) If you are addressing a group of business executives about a serious matter,it's best to break the ice by telling a joke or a personal anecdote.
A)True
B)False
Q2) To arouse interest at the start of a speech,whether it's serious or light,___________________
A) always start things off with a joke.
B) do something dramatic.
C) tease the audience by not mentioning specifically what you'll be talking about.
D) appeal to human nature and encourage the audience to take the subject personally.
Q3) A question-and-answer session isn't that important and should be included only if you have not filled the allotted time.
A)True
B)False
Q4) __________ presentations are organized like reports.
Q5) Generally speaking,what font sizes are best for the text in an electronic presentation?
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Chapter 15: Building Careers and Writing Résumés
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Sample Questions
Q1) A successful résumé inspires a prospective employer to invite you to interview with the company.
A)True B)False
Q2) As part of your job search,it's a good idea to keep abreast of business and financial news.
A)True B)False
Q3) Your career-building efforts normally stop once you are hired.
A)True B)False
Q4) Your résumé emphasizes ___________
A) your work experience.
B) getting the job.
C) what you've accomplished.
D) your career objective.
Q5) For a résumé,use short,crisp phrases starting with __________ verbs.
Q6) To prepare an electronic résumé,you need to make its format appropriate for __________ into an electronic database.
Q7) Describe the main sections or elements that are included on most résumés.
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Chapter 16: Applying and Interviewing for Employment
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Sample Questions
Q1) Of the three stages of a job interview,the close is the most important.
A)True
B)False
Q2) You'll impress prospective employers with your application letter if you
A) use a gimmicky layout.
B) show that you know something about the organization.
C) use a personal, "chummy" tone.
D) do all of the above.
Q3) Explain the function of each phase of an application letter written in the AIDA format.
Q4) In a letter of __________ from a job you use the bad-news plan.
Q5) Explain the dual purposes of employment interviews.
Q6) Employers use preliminary screening interviews to __________________
A) find out as much as possible about each job candidate.
B) give employment tests.
C) narrow the field of applicants.
D) offer jobs to the best candidates.
Q7) Discuss four ways that you can "talk yourself right out of a job" during a job interview.
Page 18
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Chapter 17: Format and Layout of Business Documents
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Sample Questions
Q1) Email messages can act as memos but not as letters.
A)True
B)False
Q2) Canada Post scanning equipment can ______________
A) read both handwritten and typed addresses.
B) recognize both upper and lower case letters.
C) identify addresses in both official languages.
D) adhere to all of the above guidelines.
Q3) Which of the following is a salutation?
A) Dear Professor Milford:
B) Re: Esteemed Professor Milford,
C) Thank you, Professor Milford,
D) Attention: Professor J. J. Milford
Q4) The inside address of a letter identifies the sender of the letter.
A)True
B)False
Q5) A memo has a complimentary close and a signature.
A)True
B)False
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Chapter 18: Documentation of Report Sources
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Sample Questions
Q1) With Chicago's humanities style,you use ___________
A) the author-date system.
B) the author-page number system.
C) superscripts and footnotes or endnotes.
D) full citations within the text itself.
Q2) The Chicago style refers to the documentation style used by companies in the Chicago area.
A)True
B)False
Q3) Footnotes and endnotes are identical; the only difference between the two is their placement.
A)True
B)False
Q4) With the APA style,you use ___________
A) the author-date system.
B) the author-page number system.
C) superscripts and footnotes or endnotes.
D) full citations within the text itself.
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