Communication for Managers Practice Exam
Course Introduction
Communication for Managers is designed to equip current and aspiring managers with essential communication skills required for effective leadership in modern organizations. This course explores key concepts such as developing clear messaging, active listening, conflict resolution, persuasive communication, and intercultural competence. Participants will learn how to tailor communication strategies to diverse audiences, leverage digital communication tools, deliver impactful presentations, and foster collaborative team environments. Through practical exercises and real-world case studies, students will enhance their ability to influence, motivate, and guide teams, ultimately contributing to organizational success and positive workplace culture.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by Steven
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Chapter 1: Communicating and Leading at Work
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Sample Questions
Q1) Military leaders often assume an authoritarian leadership style.
A)True
B)False
Answer: True
Q2) The difference between a group and a team is that a team has fewer members.
A)True
B)False Answer: False
Q3) Sondra is facilitating a meeting in her company's main boardroom.Because her past meetings were held in a much smaller,more informal meeting room,she is beginning to feel very uncomfortable and nervous.Which of the following elements is most responsible for her uncomfortable and nervous feelings?
A)Source
B)Noise
C)Context
D)Content Answer: C
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Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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Sample Questions
Q1) According to the human relations approach to leadership,people are only motivated by the current working conditions such as the working environment and salary,not recognition and how interesting the work is.
A)True
B)False
Answer: False
Q2) Define the concept of organizational culture and explain why it is important.
Answer: Organizational culture is the learned pattern of beliefs,values,assumptions,rules,and norms that are shared by the people in an organization.It is the way it feels to be a part of an organization and affects all aspects of how the work is accomplished.Organizational culture is important because it influences how we communicate with others.If you are not aware of the organizational culture and fail to adapt to cultural expectations,conflict and stress may arise.Additionally,the culture within an organization influences the way work gets done such as how closely you adhere to deadlines,how often to take personal calls during the day,etc.
Q3) From a human relations approach,communication between workers is encouraged.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Using Verbal and Nonverbal Messages
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Sample Questions
Q1) When texting,which of the following is NOT a guideline your textbook encourages?
A)Don't use text messages to convey important information.
B)Don't use emoticons.
C)Don't text anything confidential.
D)Introduce yourself in the message if the person doesn't have your number.
Answer: B
Q2) Xavier wants to be strategically ambiguous with his company's holiday card so as not to offend any of his clients.Which of the following is the most abstract message?
A)Merry Christmas
B)Happy Holidays
C)Season's Greetings
D)Happy Hanukah
Answer: C
Q3) Sexual harassment is not welcome,not asked for,and not returned.
A)True
B)False
Answer: True
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Chapter 4: Listening and Responding
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Sample Questions
Q1) Hearing is psychological,while listening is physiological.
A)True
B)False
Q2) Active listeners stop,look,and listen,and they do not respond to the speaker.
A)True
B)False
Q3) During the board meeting,Sondra raised her hand and said "So what I hear you saying is that we are going to be instituting a hiring freeze and stopping all promotions or bonuses so that we can try to get through this recession without any layoffs.Is this correct?" Sondra's question is an example of .
A)providing feedback
B)paraphrasing
C)listening to evaluate
D)shifting attention between people
Q4) A mental representation of knowledge is called a(n) .
A)schema
B)paraphrasing
C)repeating
D)elaboration strategy
Q5) Compare,contrast and give an example of selecting and attending.
Page 6
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Chapter 5: Adapting to Differences
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Sample Questions
Q1) According to your textbook,an effective leader needs to .
A)keep all messages exactly the same
B)manipulate their audience
C)adapt their message to the audience
D)not waste time worrying about their audience
Q2) A devil's advocate is an ally whose goal is to help strengthen another's case by pointing out weaknesses.
A)True
B)False
Q3) List the five dimensions of cultural values as identified by Geert Hofstede and provide a brief description for two of the five dimensions.
Q4) People from tend to have more of a task orientation,while men and women from tend to have more of a social orientation.
A)masculine cultures; feminine cultures
B)feminine cultures; masculine cultures
C)centralized cultures; decentralized cultures
D)decentrailized cultures; centralized cultures
Q5) Describe the four conversation rituals identified by Tannen and explain how these rituals can misfire.
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Chapter 6: Relating to Others at Work
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Sample Questions
Q1) When communicating with a customer,who is upset,the service provider should not make eye contact or smile because it makes the customer feel intimidated.
A)True
B)False
Q2) There are reasons to use each of the different conflict styles.
A)True
B)False
Q3) Rachel is attracted to her coworker Juan.According to your textbook what questions should Rachel consider before she begins this office romance?
Q4) Which of the following is NOT a suggestion given by your textbook to manage emotions during conflict?
A)Select a mutually acceptable time and place to discuss the conflict
B)Monitor the emotional temperature
C)Be nonverbally responsive
D)Walk away if it gets too intense
Q5) Define the two types of leaders on the workplace relationship continuum and identify which zone on the continuum is the most effective for leaders.
Q6) List the five guidelines for upward communication.
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Chapter 7: Interviewing Principles and Skills
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Sample Questions
Q1) Describe and provide an example for the six responsibilities that an interviewer must follow to be an ethical interviewer?
Q2) A scripted interview that uses a set of standard questions that are asked of every person who is interviewed is referred to as a(n) .
A)unstructured interview
B)structured interview
C)moderately-structured interview
D)uniquely-structured interview
Q3) Being on time,appropriately dressed,and using a firm handshake are all suggestions given by your textbook in order to .
A)make a positive first impression
B)establish rapport
C)clarify interview goals
D)establish power
Q4) A car sales representative that is asking a customer questions about their driving habits and needs is conducting a persuasive interview.
A)True
B)False
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Chapter 8: Interviewing Types
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Sample Questions
Q1) Which of the following is NOT a suggestion for preparing and sending thank you notes?
A)Use quality paper and envelopes
B)Wait one week following the interview
C)Keep the note friendly
D)Use a formal salutation
Q2) Most employers spend less than a minute - and some only a few seconds - looking at each resume they receive.
A)True
B)False
Q3) During an appraisal interview,Bertha explained the various problematic behaviors that she has observed to her employee.After explaining these behaviors,Bertha asks "Do you agree that this is a problem?" Which step in the problem-solution approach is best reflected by her statement?
A)Describe the problematic behavior
B)Get agreement that a problem exists
C)Mutually discuss alternative options
D)Mutually agree on action to be taken to solve the problem
Q4) Briefly describe the four parts of a cover letter.
Q5) List and briefly describe each step involved when preparing for a job interview.
Page 10
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Chapter 9: Collaborating in Teams
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Sample Questions
Q1) A team can be too cohesive.
A)True
B)False
Q2) Linda is the lead engineer on a major project involving several gas lines.Because she has far more knowledge than anyone on the team about this topic,everyone defers to her and grants her with authority.What type of power is Linda using?
A)Legitimate
B)Referent
C)Expert
D)Coercive
Q3) What are team norms? What purpose do they serve for group members? How can you recognize norms when you enter a group?
Q4) Which of the following describes the difference between a team and a group?
A)Teams are more highly structured and organized than groups.
B)Groups develop clear goals, whereas team goals are usually stated so that they can be measured.
C)Teams have a designated leader; groups do not.
D)Group members develop explicit rules for how work should be done.
Q5) Describe the difference between status and power.
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Chapter 10: Enhancing Team Meetings
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Sample Questions
Q1) During their problem solving meeting,the group has finished analyzing the problem and is now in the brainstorming process.Marty offers up an idea and Annie,another group member,shouts,"That is a fantastic idea!" Based on this example,what should this group keep in mind when brainstorming?
A)It's important to offer constructive criticism rather than praise.
B)Praise only the ideas that you believe are feasible solutions.
C)Avoid any criticism or evaluation.
D)Each idea should be praised as well as constructively criticized.
Q2) After defining the problem Bart's problem solving team started brainstorming about possible solutions.Which step to effective problem solving did Brat's team skip?
A)Identify problem
B)Analyze problem
C)Test solutions
D)Select solution
Q3) Much research seems to suggest that oral brainstorming results in fewer ideas than silent brainstorming techniques.
A)True
B)False
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12
Chapter 11: Developing Your Professional Presentations
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Sample Questions
Q1) The following statement is an example of a well-written specific purpose statement: "At the end of my presentation,I will have discussed the three ways to establish credibility."
A)True
B)False
Q2) When using a literal analogy,be certain that the two things you compare are very similar so that listeners can immediately see the connection.
A)True
B)False
Q3) An example of a nonverbal transition is movement.
A)True
B)False
Q4) List and describe different nonverbal cues to look for in order to assess your audience's interest as you are delivering your presentation.
Q5) When using testimony or literary quotation,it is important to cite unbiased authorities.
A)True
B)False
Q6) List and explain the four functions of a conclusion.
Page 13
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Chapter 12: Delivering Professional Presentations
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Sample Questions
Q1) According to your textbook,it is better for a speaker to use no movement than to use random,distracting movement.
A)True
B)False
Q2) During his speech,Otis thought it would be effective to move as a symbol of artistic expression. However,it ended up diverting attention away from his message.Which rule of movement did Otis violate?
A)Move, but don't distract listeners from your message.
B)Move to reduce physical barriers.
C)Move to signal a new idea.
D)Use movement to signal that your approach to the speaking situation is changing.
Q3) Articulation is the degree to which words conform to standard English.
A)True
B)False
Q4) Pedro is giving a manuscript presentation for his group at work.What should his goal be when presenting using the manuscript method? What six tips does your textbook suggest to help Pedro achieve this goal?
Q5) What is impromptu speaking,and list three suggestions for using it well?
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Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Sample Questions
Q1) Which of the following would be an example of an appeal to misplaced authority?
A)A CEO of a large toy company endorsing a new children's game.
B)A representative from an energy company endorsing nuclear energy.
C)An athlete endorsing a breakfast cereal.
D)A veterinarian endorsing a new type of food for dogs.
Q2) Bonnie identifies the common arguments against the death penalty and systematically argues against each of these objections.What organizational pattern is Bonnie using?
A)Cause and effect
B)Motivated sequence
C)Problem and solution
D)Refutation
Q3) Define each of the organizational patterns for persuasive speeches.
Q4) When you use a refutation strategy,you address the specific concerns and offer solutions to the objections you know you will encounter.
A)True
B)False
Q5) List and describe the three different logical fallacies when trying to persuade others.
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Q6) List and explain the five steps involved when completing a motivated sequence.
Chapter 14: Writing for Business
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Sample Questions
Q1) Explain the concept of media richness and give an example of a rich form of media and a lean form of media.
Q2) Nonparallel verbal messages include language and phrases that are symmetrical.
A)True
B)False
Q3) You can use the same kind of tone for most business messages.
A)True
B)False
Q4) If your message is complex,then lean forms of media are most appropriate.
A)True
B)False
Q5) Messages that refer to words and expressions that offend because they make inappropriate assumptions or stereotypes are called .
A)jargon
B)sarcasm
C)biased
D)non-generic
Q6) Define each of the methods for organizing a business document and give an example of why you would use each.
Page 16
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Chapter 15: Managing Time: Managing Information
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Sample Questions
Q1) Which of the following is not one of the ten big time wasters described in your textbook?
A)Inadequate planning
B)Personal disorganization
C)Procrastination
D)Lack of motivation
Q2) Frank starts his calls by saying,"Hi,this is Frank,it is good to hear from you but I have only ten minutes to talk." This is an example of?
A)Returning nonurgent calls in batches
B)Identifying time limits
C)Developing a phone screening
D)Poor phone etiquette
Q3) List the four strategies for managing paperwork.
Q4) The five principles of time management can also be used to help improve team performances.
A)True
B)False
Q5) How does technology sometimes make prioritizing difficult?
Q6) List and briefly describe each of the five time management principles.
Q7) Explain how to use nonverbal cues to signal your availability to others.
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