Communication for Management Test Preparation
Course Introduction
Communication for Management explores the essential principles and strategies of effective communication within organizational settings. This course focuses on both interpersonal and organizational communication, emphasizing skills necessary for managers to convey ideas, resolve conflicts, facilitate teamwork, and drive organizational objectives. Students will learn to craft clear messages, adapt communication styles to diverse audiences, utilize digital and traditional communication channels, and apply critical thinking in managerial decision-making. Through practical exercises, case studies, and group projects, the course prepares future managers to lead with confidence and integrity, fostering a collaborative and productive work environment.
Recommended Textbook
Business Communication Process and Product 7th Edition by
Available Study Resources on Quizplus
16 Chapters
1840 Verified Questions
1840 Flashcards
Source URL: https://quizplus.com/study-set/318
Page 2
Mary Ellen Guffey Dana Loewy
Chapter 1: Effective and Ethical Communication at Work
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5288
Sample Questions
Q1) Which of the following is an example of an informal organizational communication channel?
A) A supervisor gives a performance appraisal to her subordinate.
B) An employee suggests to his supervisor a way to increase productivity in his department.
C) Sales team members hold a virtual meeting to discuss potential customers.
D) An employee starts a blog to share her personal work experiences, opinions, and observations.
Answer: D
Q2) Thomas includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message as a way to encourage
A) decoding.
B) feedback.
C) frame of reference.
D) bypassing.
Answer: B
Q3) ____________________ refers to the conventional standards of right and wrong that prescribe what people should do.
Answer: Ethics
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal,
and Etiquette Skills
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5289
Sample Questions
Q1) Which of the following is an example of a soft skill?
A) Being able to work well as part of a team
B) Knowing how to engage in appropriate small talk at a business social function
C) Having good listening proficiency
D) All of these choices
Answer: D
Q2) Negative team behaviors include actions such as putting down the ideas and suggestions of others, insulting or criticizing others, wasting time, making inappropriate comments, and withdrawing.
A)True
B)False
Answer: True
Q3) Alexandra knows that her soft skills will be evaluated during her job interview.Which of the following skills should she practice to prepare for her interview?
A) Shaking hands appropriately
B) Exhibiting posture that shows confidence and professionalism
C) Speaking clearly and giving concise answers to interview questions
D) All of these choices
Answer: D
4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Intercultural Communication
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5290
Sample Questions
Q1) When communicating with someone from another culture, learning the words for please, yes, and thank you in that person's language is better than relying on gestures.
A)True
B)False
Answer: True
Q2) Nonverbal behavior, such as using the "thumbs up" hand gesture, conveys the same meaning in all cultures.
A)True
B)False
Answer: False
Q3) Elizabeth is writing to an Asian businessperson; she should avoid using idioms, figurative clichés, acronyms, jargon, and ____________________, such as don't, here's, and I'm.
Answer: contractions
Q4) To improve tolerance of cultural differences, practice ____________________, which requires seeing the world through another's eyes.
Answer: empathy
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Planning Business Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5291
Sample Questions
Q1) Putting yourself in your reader's shoes is called ____________________.
Q2) When choosing the best channel for your message, you should consider the importance of the message, the necessity of a permanent record, the cost of the channel, the degree of formality desired, the confidentiality and sensitivity of the message, and
A) the amount and speed of feedback and interactivity required.
B) the ability of the channel to showcase your technical expertise.
C) your own communication channel preferences.
D) the ability of the channel to make your company look cutting edge.
Q3) The "you" view emphasizes second-person pronouns instead of first-person pronouns.
A)True
B)False
Q4) You have to deliver confidential information to a client.What is the best communication channel to use?
A) Fax
B) E-mail
C) Letter
D) Voice-mail message
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Organizing and Writing Business Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5292
Sample Questions
Q1) Researching may involve formal or informal methods.List and describe two formal research methods and two informal research methods.
Q2) The topic sentence of a paragraph must always appear first.
A)True
B)False
Q3) Many communication experts regard poor organization as the greatest failing of business writers.
A)True
B)False
Q4) Research can be formal or informal, depending on the nature of the message.
A)True
B)False
Q5) Which of the following is a phrase?
A) On page three of the owner's manual
B) She applied for the scholarship
C) If you are available
D) Because you surpassed your sales goals
Q6) The first ATM opened near London in 1967 is an example of an independent clause.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Revising Business Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5293
Sample Questions
Q1) In the sentence Let me refer back to something I said earlier, the expression refer back is redundant.
A)True
B)False
Q2) Jessica has written a marketing report for her boss.Before presenting it, she wants to make sure that the report does not contain overused expressions.What is Jessica checking for?
A) Conciseness
B) Proper punctuation
C) Buried verbs
D) Clichés
Q3) Headings are used only in reports; they are never used in letters, memos, or e-mail messages.
A)True
B)False
Q4) Which of the following represents the best business writing?
A) Thank you in advance for considering my application for the finance position.
B) Enclosed are three samples of our fabric.
C) Do you know what her phone call was in reference to?
D) Pursuant to your request, we have added you to our mailing list.
8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Electronic Messages and Digital Media
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5294
Sample Questions
Q1) Which of the following statements about social and professional networking sites is most accurate?
A) Social networking sites such as Facebook and MySpace are used solely for entertainment and leisure.
B) Companies use social networks to connect with external audiences but not for internal audiences.
C) Fewer than 25 percent of all consumers between the ages of 14 and 75 regularly visit social online communities, although this figure is expected to grow.
D) Some companies have developed detailed policies to cover all forms of self-expression online.
Q2) Good e-mail messages generally discuss only one topic.
A)True
B)False
Q3) Which of the following is not a standard guide word used in e-mail messages?
A) TO:
B) FROM:
C) RESPONSE:
D) DATE:
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Positive Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5295
Sample Questions
Q1) Action information and deadlines belong in the ____________________ of a routine request message.
Q2) Prepare business letters using ____________________ style, which means that the parts of the letter (dateline, inside address, body, and so on)are set flush left on the page.
Q3) Delay in writing a claim letter makes the claim appear less important to the receiver. A)True B)False
Q4) Which of the following is the best opening for an adjustment message?
A) We appreciate your message of March 2 wherein you let us know what happened while dining with us last month.
B) We have credited your account for $24 to refund your dining bill.
C) We are so sorry that you had a bad experience while dining with us last month.
D) Although we generally don't offer refunds, we're willing to make an exception in this case.
Q5) ____________________ letters are written by customers to identify or correct a problem with products or services they have purchased.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Negative Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5296
Sample Questions
Q1) List three times when the direct organizational pattern can effectively be used to deliver negative bad news; then give an original example of each.
Q2) David discovered that one of his employees has filed a fraudulent expense claim.What is the best advice for David to deliver the bad news to this employee tactfully, professionally, and safely?
A) David should prepare and rehearse what he will say.
B) David should go alone to the meeting with the employee so that no one else knows about the episode.
C) David should meet with the employee on a Friday afternoon so that they can both go home right after.
D) David should do all of these.
Q3) What is the best advice for delivering the bad news?
A) Use the active voice.
B) Don't imply the bad news because it may be overlooked.
C) Suggest a compromise or alternative.
D) Describe what can't be done in great detail to ensure that your message is clear.
Q4) When abusive language is written, it is called ____________________.
Q5) When abusive language is spoken, it's called ____________________.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Persuasive and Sales Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5297
Sample Questions
Q1) An effective opener for a press release might be WB Lending Corporation supports the community by sponsoring Dunwoody Elementary School's Read-to-Learn Program.
A)True
B)False
Q2) When you are writing to complain about something and you're worried that your reader might be reluctant to grant your claim, you should use
A) the indirect strategy.
B) the direct strategy.
C) both direct and indirect appeals.
D) circular reasoning.
Q3) In a letter promoting its new hybrid vehicle, a car company included this sentence: Our new hybrid model will save you hundreds of dollars annually on gasoline expenses.The company is focusing on indirect benefits of purchasing this vehicle.
A)True
B)False
Q4) Persuasive messages become ____________________ when facts are distorted, overlooked, or manipulated with an intent to deceive.
To view all questions and flashcards with answers, click on the resource link above.
12
Chapter 11: Report and Research Basics
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5298
Sample Questions
Q1) Long formal reports are usually printed on plain paper in A) memo format.
B) manuscript format.
C) letter format.
D) handwritten format.
Q2) You are reading an article in The Wall Street Journal that discusses the research findings of a Centers for Disease Control study on workplace hazards.This newspaper article is an example of primary data.
A)True
B)False
Q3) Which of the following is an effective question to use in a survey?
A) Don't you agree that teachers are extremely deserving of a 7 percent pay increase because of the valuable services they provide for our community?
B) Do teachers deserve a 7 percent pay increase?
C) Should teachers accept a 7 percent pay increase, or should they go on strike?
D) Do teachers, one of the hardest-working and least-respected segments of American society, deserve a 7 percent pay increase?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Informal Business Reports
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5299
Sample Questions
Q1) Report information can be arranged using five common organizational methods.List and describe four of these.Then give an original example of one type of report commonly written in each organizational method.
Q2) Informational and analytical reports differ mainly in that informational reports emphasize facts while analytical reports emphasize reasoning and conclusions.
A)True
B)False
Q3) Report recommendations should use command language such as Begin using social network sites to market our products and services to customers.
A)True
B)False
Q4) The indirect pattern of organization is best for readers who A) must be persuaded.
B) are knowledgeable about the report topic.
C) are supportive of the report content.
D) are receptive to the information.
Q5) Provide online customer support is an example of a(n)____________________.
Q6) The arithmetic average of a group of figures is the ____________________.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Proposals, Business Plans, and Formal Business Reports
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5300
Sample Questions
Q1) In addition to the six parts of informal proposals, formal proposals often contain a number of special components.List five of these special components, and describe what information would be contained in each.
Q2) Formal proposals differ from informal proposals in size and format only.
A)True
B)False
Q3) Most proposals begin by briefly explaining the reasons for the proposal and by highlighting the writer's qualifications.
A)True
B)False
Q4) Solicited proposals are written when an individual or company sees a problem that needs to be solved and offers to solve it.
A)True
B)False
Q5) If you are writing an unsolicited proposal, your goal in the background section is to convince the reader that a problem exists.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Business Presentations
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5301
Sample Questions
Q1) The simplest option for moving your multimedia presentation to the Web is posting your slides online for others to access.
A)True
B)False
Q2) The best notes for oral presentations contain
A) single words describing each major topic.
B) an entire paragraph describing each major topic.
C) a complete sentence or two introducing each major idea.
D) a complete word-for-word script of the speech.
Q3) When preparing to work on a project, teams should name a meeting leader to plan and conduct meetings, a recorder to keep a record of group decisions, and an evaluator to determine whether the group is on target and meeting its goals.
A)True
B)False
Q4) Determining the ____________________ is the first and most important step in preparing for an oral presentation.
Q5) When you prepare your slides, translate the major headings in your presentation outline into titles for slides.Then build ____________________ points using short phrases.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: The Job Search, Resumes, and Cover Letters
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5302
Sample Questions
Q1) Assume that a friend has approached you for advice about how to conduct a safe and effective Web job search.She knows that you are taking a business communications course and wants to take advantage of your expertise.Based on the material covered in your textbook, what five tips for conducting a safe, effective Web job search would you give your friend? Be sure to explain each tip.
Q2) Select the statement that most accurately describes a résumé.
A) Awards and honors should not be listed on a résumé because doing so will sound as if you are bragging.
B) Because they are not related to your work experience, school and community activities should be omitted from your résumé.
C) To give a potential employer a complete picture, you should include personal information such as height, weight, and marital status.
D) Consider including hobbies or interests, such as skiing or photography, because they may catch the employer's attention or serve as conversation starters.
Q3) Unsolicited cover letters should use the ____________________ pattern of organization.
To view all questions and flashcards with answers, click on the resource link above.
17
Chapter 16: Interviewing and Following Up
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5303
Sample Questions
Q1) What comes out of your mouth and what is written on your résumé are not the only messages an interviewer receives from you.____________________ messages also create powerful impressions on people.
Q2) During the job interview,
A) don't criticize anyone or anything.
B) ask early on whether vacation and benefits are generally offered to an individual in this position.
C) find out what products and services the company provides.
D) focus on why you need the job.
Q3) In ____________________ interviews, you can expect to sit down with a company representative and talk about the job and your qualifications.
Q4) If you didn't get the job and you think it was perfect for you, send a(n)____________________ follow-up letter.
Q5) Well-prepared candidates have rehearsed success stories that they can use to sell their strengths during an interview.
A)True
B)False
Q6) Are you married? is an example of a(n)____________________ (or illegal)question.
Page 18
To view all questions and flashcards with answers, click on the resource link above.