Communication for Management Study Guide Questions
Course Introduction
Communication for Management explores the essential principles and practices of effective communication within organizational settings. The course covers topics such as interpersonal and group communication, business writing, presentations, negotiation, and conflict resolution. Emphasis is placed on understanding how clear, persuasive, and strategic communication contributes to strong leadership, team collaboration, change management, and overall organizational success. Through case studies, practical exercises, and analysis of real-world business scenarios, students develop the skills needed to communicate effectively with diverse stakeholders in managerial contexts.
Recommended Textbook
Business Communication Today 12th Edition by Courtland L. Bovee
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Page 2
Chapter 1: Achieving Success Through Effective Business Communication
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Q1) Within the context of social media, ________ refers to a sense of openness, of giving all participants access to the information they need to understand the messages they are receiving.
A)transformation
B)transcendence
C)transparency
D)translucency
Answer: C
Q2) Which of the following is not one of the five ways to get the audience to notice your messages?
A)Acknowledge the importance of the situation.
B)Practice empathy.
C)Use words, images, and designs that are familiar.
D)Consider audience expectations.
Answer: A
Q3) Flatter organizational structures generally create more open internal communication.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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Sample Questions
Q1) "Virtual offices" that give everyone on a team access to the same set of resources and information are called
A)instant messaging software.
B)videoconferencing systems.
C)shared workspaces.
D)none of the above.
Answer: C
Q2) The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the message.
Answer: critical
Explanation:Critical listening should be reserved for situations in which the listener needs to make a judgment about what the speaker is saying or presenting. For example, when a speaker is presenting a company's strategic plan, listeners should be evaluating the plan to see if it is logical, supported by facts, and able to be carried out in a real-world setting.
Q3) The use of time and space can send powerful nonverbal signals.
A)True
B)False
Answer: True
4
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Chapter 3: Communicating in a World of Diversity
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Q1) ________ is a fear of strangers and foreigners.
Answer: Xenophobia
Explanation:What people don't understand they tend to dislike and fear. When people don't understand individuals from another culture, they can fall into xenophobia-hating and fearing that culture and its people for no other reason than it is different.
Q2) When conducting business with others who speak a language other than English, it is best to avoid trying to speak any words or phrases in their language.
A)True
B)False
Answer: False
Q3) The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.
A)cultural intuition
B)cultural insight
C)cultural competency
D)cultural dexterity
Answer: C
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) Whatever the length of your message, you should limit the number of major support points to roughly
A)two.
B)three.
C)six.
D)ten.
Q2) The three general purposes of business messages are to inform, to persuade, or to ________ with the audience.
Q3) Telephone calls are
A)completely incapable of conveying nonverbal signals.
B)now acceptable only for external communication.
C)capable of conveying quite a few nonverbal signals.
D)no longer practical when compared to email.
Q4) Which of the following is an example of a message topic?
A)"To get the board of directors to increase the research and development budget"
B)"Competitors spend more than our company does on research and development"
C)"Funding for research and development"
D)"The research and development budget is inadequate in our competitive marketplace"
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Chapter 5: Writing Business Messages
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Q1) To ensure a consistent look for all company documents, many organizations provide employees with approved
A)autocompletion software.
B)spreadsheets.
C)macros.
D)style sheets.
Q2) List at least three personal characteristics that can help establish credibility with your audience.
Q3) Some terms and phrases called ________ have become so common that they have lost some of their power to communicate, and ________ are newly coined terms often associated with technology, business, or cultural changes.
A)euphemisms, idioms
B)clichés, buzzwords
C)colloquialisms, clichés
D)pull quotes, derivations
Q4) ________ ________ is a way of presenting information in a simple, unadorned style so that your audience can easily grasp your meaning.
Q5) List at least two types of biased language and explain how to avoid each type.
Q6) List three strategies to become more sensitive to your audience's needs.
Page 7
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) Rewrite the following sentence to improve clarity and avoid the long noun sequence: "The financial estimates and accounting consulting firm will be closed next week."
Q2) Which of the following design elements would be the easiest to measure objectively?
A)Paying attention to the details of design
B)Balancing the various elements on a page
C)Exercising restraint when applying design elements
D)Using margins, typeface, type size, and spacing consistently
Q3) Briefly describe two strategies for clarifying sentence structure.
Q4) The items in a bulleted or numbered list should be parallel; that is, they should all use the same grammatical pattern.
A)True
B)False
Q5) When you begin the ________, focus your attention on content, organization, style, and tone.
A)production process
B)editing process
C)revision process
D)research process
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Chapter 7: Electronic Media
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Q1) Compositional ________ for electronic media include (among others)conversations, comments and critiques, orientations, summaries, and narratives.
Q2) Sites such as Flickr, Facebook, and YouTube are valuable for social communication, but not for business.
A)True
B)False
Q3) When you're creating a website, think of it as ________ that visitors must learn how to operate before they can use it efficiently.
A)a data-driven dynamo
B)a panorama of possibilities
C)a modular multimedia matrix
D)an information-delivery machine
Q4) The ________ ________ of an email is important because it helps readers decide whether to read the message or delete it.
Q5) Some email users employ ________ to express emotional nuances in casual or informal email messages.
Q6) What are emoticons? Why are they controversial in business communication?
Q7) Explain how information architecture functions as an outline for web design.
Page 9
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Chapter 8: Social Media
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Questions
Q1) Identify and discuss several points that writers must understand before they can be effective wiki collaborators.
Q2) Large and geographically dispersed companies can benefit greatly from ________ that connect experts who may work in different divisions or different countries.
A)global peer groups
B)colonies of practitioners
C)communities of interest
D)dispersed social networks
Q3) Companies that are succeeding in social media use a "we talk, you listen" approach to communication.
A)True
B)False
Q4) When you're applying the three-step writing process to blogging, the planning step will include
A)writing a concise statement of your blog's purpose.
B)targeting the audience that you intend to reach.
C)narrowing the scope of subjects you plan to cover.
D)all of the above.
Q5) List at least three advantages of using blogs in business.
Page 10
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Chapter 9: Visual Media
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Q1) In preparing a presentation for a local community group, you need to describe the process your plant uses to manufacture home appliances. What type of visual should you use to describe the process, and why?
Q2) List at least five types of visuals commonly used to present data in business documents. Provide an example of a specific task for which one type would be especially useful.
Q3) Use a table to summarize information that would be difficult or tedious to handle in the main text.
A)True
B)False
Q4) When preparing numerical tables, you should express all items in a column in the same unit.
A)True
B)False
Q5) A(n)________ title on a graphic simply identifies the topic.
Q6) A basic principle of design is to maintain ________ or visual parallelism among all the visuals in a document.
Q7) What is "chartjunk"?
Q8) In a line chart, what do the vertical and horizontal axes normally illustrate?
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Chapter 10: Writing Routine and Positive Messages
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Q1) Unlike a traditional press release, a(n)________ ________ release emphasizes bullet-point content over narrative paragraphs so that bloggers and others can assemble their own stories.
Q2) When answering requests and a potential sale is involved, one important goal is to
A)leave your audience with a good impression of you and your firm.
B)provide negative information about any possible competitors.
C)use hard sell techniques to pressure the reader into making the purchase.
D)none of the above.
Q3) The best opening for a positive message includes the single most important information you need to give the audience.
A)True
B)False
Q4) Which of the following would be the best opening for a routine request?
A)Please send me a summary of last month's east region sales data.
B)As soon as you get this, send me last month's sales data.
C)I know you may not want to, but send me last month's sales data.
D)I am very sorry to ask you to do this.
Q5) Explain what you should do when replying to a claim when the customer is at fault.
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Chapter 11: Writing Negative Messages
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Q1) When the bad news appears to be a logical outcome of the reasons that precede it, the reader is more prepared to accept it.
A)True B)False
Q2) Customers who make a claim or request an adjustment tend to be ________ involved; therefore, the indirect method is usually best for refusals.
Q3) When evaluating employees, it is important to ________ performance problems carefully to support any decisions that need to be made about pay, promotions, or termination.
Q4) In closing negative messages, it is always best to encourage additional communication.
A)True B)False
Q5) Rewrite the following negative message using positive words rather than negative ones: "Since you failed to send payment, we cannot ship your order."
Q6) List at least three guidelines that can help you avoid being accused of defamation.
Q7) A primary goal of negative messages is to gain ________ of the bad news.
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Chapter 12: Writing Persuasive Messages
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Q1) Whereas ________ focus on what the product does, ________ focus on what the user experiences or gains.
A)wants; needs
B)selling points; benefits
C)benefits; selling points,
D)actionable features; desirable benefits
Q2) If you possess little authority in your organization, the direct approach will generally be best for the persuasive messages you send to colleagues.
A)True
B)False
Q3) Unlike more traditional promotional messages, those written for social media
A)are less interactive.
B)enable companies to engage in conversations about their products and services.
C)allow for less transparency and openness with customers.
D)save money by allowing companies to rely on the news media to distribute important messages.
Q4) Describe each of the four phases of the AIDA model for persuasive messages.
Q5) ________ are the particular advantages that readers will realize from the features of a product or idea.
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Chapter 13: Finding, Evaluating, and Processing Information
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Q1) What would be the median for the following set of monthly salaries: $1200, $1200, $1300, $1500, $1700, $2000, $2800?
A)$1200
B)$1500
C)$1671.43
D)$1700
Q2) Which of the following is a closed-ended question?
A)Would you rate the proposed expansion plan as likely to succeed or unlikely to succeed?
B)What do you see as the primary benefit of the proposed expansion plan for your family?
C)What corporate goals does the expansion help achieve?
D)How will the expansion affect day-to-day operations?
Q3) "Do you think the styling of the new Mini Cooper is a departure from previous styling?" is an example of an open-ended question.
A)True
B)False
Q4) Briefly explain the main difference between an Internet search engine and a web directory.
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Chapter 14: Planning Reports and Proposals
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Q1) In reports focused on recommendations, it is best to avoid the direct approach.
A)True
B)False
Q2) The primary purpose of an internal proposal is either to request funds and management support for new projects or to obtain permission to take action on specific projects.
A)True
B)False
Q3) Provide at least five examples of topical organization strategies for business reports.
Q4) In a(n)________ proposal, the author must convince readers that a problem or opportunity exists before providing a solution or plan of action.
Q5) The basic purpose of informational reports is
A)to persuade the audience to act.
B)to present recommendations and conclusions to a superior for how to solve a particular problem.
C)to present data, facts, feedback, and other types of information, without analysis or recommendations.
D)to convince the reader of the soundness of your thinking.
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Chapter 15: Writing and Completing Reports and Proposals
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Q1) Use ________ sections after a body of material in a report to summarize the information for your readers.
Q2) An executive summary
A)is shorter than a synopsis.
B)presents a fully developed "mini" version of the report.
C)provides additional information (not covered in the report)that executives will need.
D)is unnecessary if the report is not intended for executives.
Q3) Materials in an appendix are not incorporated into the text because A)they are controversial.
B)they include bad news.
C)they are lengthy, or lack direct relevance to the report.
D)they will not be interesting to anyone who reads the report.
Q4) A(n)________ synopsis simply tells what the report is about.
Q5) The writing approach for a proposal is similar to the approach used for persuasive sales messages, so you can
A)follow the AIDA model.
B)follow the good-news message plan.
C)minimize the "you" attitude.
D)open with a buffer statement.
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Chapter 16: Developing Oral and Online Presentations
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Q1) You should be able to summarize the main idea for a speech in a single sentence that links your subject and purpose to the audience's frame of reference.
A)True
B)False
Q2) Except for very short speeches, don't try to memorize a presentation because
A)you might forget your lines.
B)you'll probably sound stilted while your talking.
C)you won't be able to respond to questions during your presentation.
D)all of the above.
Q3) If you have 10 minutes or less to deliver your presentation, you should organize it much as you would a brief written message.
A)True
B)False
Q4) Early in the planning stages of a speech, you should develop a(n)________ profile.
Q5) The ending is the least important part of a presentation.
A)True
B)False
Q6) List the four delivery methods for oral presentations.
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Chapter 17: Enhancing Presentations with Slides and Other
Visuals
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Q1) ________ control how one electronic slide replaces another on screen.
Q2) After you've chosen the right media for creating visuals to support your presentation
A)don't hesitate to start creating your visuals.
B)think through your presentation plan carefully before you get to work.
C)search your archives for existing visuals that you can recycle in your new context.
D)check your system for awesome special effects and download anything that's missing.
Q3) In business presentations, all background artwork should be considered to be
A)a good way to keep the audience's attention.
B)the key to good design.
C)essentially decorative.
D)essentially functional.
Q4) Describe some considerations to keep in mind in timing the distribution of your handouts.
Q5) ________ slides tell your audience where you've been and where you're going in your presentation.
Q6) How can you determine the best font size for the text in an electronic presentation?
Page 19
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Chapter 18: Building Careers and Writing Résumés
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Q1) The best way to handle frequent job changes on a résumé is to
A)avoid any mention of a job you held for less than a year.
B)group similar jobs under a single heading.
C)provide a detailed explanation of each one.
D)do none of the above.
Q2) A résumé is a persuasive message designed to help you get an interview.
A)True
B)False
Q3) The ________ ________ section of a résumé states what you wish to accomplish in your work.
Q4) What potential risk should you consider before including a career objective on your résumé?
Q5) Networking involves more than contacting powerful people and asking them for a job.
A)True B)False
Q6) Rewrite the following to make it a more active statement: "I was in charge of customer complaints and all ordering problems."
Q7) A ________-________ file of your résumé is an electronic version that has no formatting.
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Chapter 19: Applying and Interviewing for Employment
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Q1) When responding to questions during a job interview, you should
A)stick to neutral topics such as the weather.
B)look for opportunities to frame your answers as brief stories rather than simple declarative answers.
C)limit yourself to yes or no answers only.
D)not be afraid to ask, "Could we move on?" if the employer asks a question you don't like.
Q2) During a behavioral interview, you'll be asked to
A)answer a specific sequence of questions.
B)deal with questions that are intended to upset you.
C)relate specific incidents or experiences from your past.
D)perform a number of work-related tasks.
Q3) Most employers interview an applicant ________ before deciding to make a job offer.
A)once
B)multiple times
C)via email
D)anonymously
Q4) When resigning from your current job, it is vital to give your employer at least ________ ________ notice.
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Chapter 20: Handbook of Grammar, Mechanics, and Usage
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Q1) Many adverbs are formed by adding "-ly" to adjectives.
A)True
B)False
Q2) The verb "do" is an example of a regular verb.
A)True
B)False
Q3) Which of the following italicized words is an adjective?
A)too dark
B)silent movie
C)into the theater
D)badly missed
Q4) The plural of "son-in-law" is "sons-in-law," but the possessive is "son-in-law's."
A)True
B)False
Q5) Which of the following words is misspelled?
A)Accomodate
B)Exaggerate
C)Occurrence
D)Receive
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Chapter 21: Format and Layout of Business Documents
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Q1) A memo should always contain a complimentary close and a signature.
A)True
B)False
Q2) In the simplified letter format, commas follow both the salutation and the complimentary close.
A)True
B)False
Q3) The letter format in which all parts begin at the left margin is called A)block.
B)modified block.
C)simplified.
D)mixed.
Q4) Which of the following is a salutopening?
A)Dear Professor Milford:
B)Dear Esteemed Professor Milford, It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit!
C)Thank you, Professor Milford, for your prompt response.
D)Attention: Professor J. J. Milford
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Chapter 22: Documentation of Report Sources
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Q1) There is no difference between endnotes and a bibliography.
A)True
B)False
Q2) The MLA style uses ________ to document sources in the text of a report.
A)the author-date system.
B)the author-page reference system.
C)superscripts and footnotes or endnotes.
D)full citations within the text itself.
Q3) According to the MLA Style Manual, in the list of works cited
A)the date comes immediately after the author's name.
B)electronic sources are not included.
C)the titles of books and periodicals are put in quotation marks.
D)all the main words are capitalized in the titles of books and articles.
Q4) If a newspaper article doesn't have an author, your citation begins with the title of the newspaper.
A)True
B)False
Q5) The American Psychological Association style uses the author-date system.
A)True
B)False
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