Communication for Management Exam Practice Tests
Course Introduction
Communication for Management explores the essential role of effective communication in organizational leadership and management. The course covers strategies for clear, persuasive, and purposeful communication across various business contexts, including interpersonal, team, and organizational levels. Students examine the use of communication in negotiation, conflict resolution, decision-making, and change management, while also developing proficiency in business writing, presentations, and digital communication tools. Emphasis is placed on understanding cultural diversity, active listening, and ethical considerations to enhance managerial effectiveness and foster productive workplace relationships.
Recommended Textbook
Business Communication Developing Leaders for a Networked World 1st Edition by Peter Cardon
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16 Chapters
1289 Verified Questions
1289 Flashcards
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Page 2
Chapter 1: Establishing Credibility
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) What role does caring play in the establishment of credibility?
Answer: Your colleagues, clients, and customers will trust you far more if they know you care about them. Once an individual is perceived as unconcerned about the interests of others or disinterested in causes above and beyond him- or herself, others distrust such a person. In the business world, caring implies understanding the interests of others, cultivating a sense of community, and demonstrating accountability.
Q2) A sense of accountability involves an enlarged vision of those affected by one's business activities.
A)True
B)False
Answer: True
Q3) People can demonstrate competence by:
A)seeking passive roles within an organization.
B)obscuring their motivation and sources of information.
C)being accountable only to themselves and nobody else.
D)hiding their mistakes from their team members.
E)emphasizing results and focusing on action.
Answer: E
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3
Chapter 2: Interpersonal Communication and Emotional Intelligence
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) Hearing problems, illness, and memory loss are examples of semantic noise in the communication process.
A)True
B)False
Answer: False
Q2) People low in self-management should practice self-talk to improve.
A)True
B)False
Answer: True
Q3) What is emotional hijacking?
Answer: Emotional hijacking is a situation in which emotions control our behavior causing us to react without thinking. Emotional hijacking prevents you from engaging in effective interpersonal communication. It can lead to unwanted behaviors: You may misrepresent your ideas, confuse the facts, say things to others that you later regret, display frustration or anger, remain silent when you would prefer to be heard, fail to listen to others, or disengage from working relationships that are in your best interest.
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Chapter 3: Team Communication and Difficult
Conversations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) High-performing teams go through repeated cycles of disassociation and association.
A)True
B)False
Answer: True
Q2) Briefly describe the four stages of team formation.
Answer: Teams go through four natural stages to reach high performance. Typically, leaders become less directive and more consultative as the team progresses through the stages: 1. Forming (months 1 and 2). In the forming stage, team members focus on gaining acceptance and avoiding conflict. 2. Storming (months 2 and 3). In the storming stage, team members open up with their competing ideas about how the team should approach work. 3. Norming (months 4 and 5). In the norming stage, the team arrives at a work plan, including the roles, goals, and accountabilities. 4. Performing (months 6 and 7). In the performing stage, teams operate efficiently toward accomplishing their goals.
Q3) Probing questions are opinions presented in question form.
A)True
B)False
Answer: False
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Chapter 4: Global Communication and Diversity
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) What is projected cognitive similarity?
A)It is the assumption that no two cultures are alike in terms of values and norms.
B)It is the assumption that all cultures are inferior to your own.
C)It is the assumption that other cultural groups have the same values as your own.
D)It is the assumption that certain cultures can never be stereotyped.
E)It is the assumption that all cultures are superior to your own.
Q2) Cultures with low future orientation:
A)use inflexible and firm language.
B)emphasize control and planning for the future.
C)focus on intrinsic motivation.
D)discuss long-term strategies as part of business communications.
E)appreciate visionary approaches to business problems.
Q3) In low gender egalitarianism cultures:
A)equal professional opportunities are provided to men and women.
B)men and women have the same communication and management styles.
C)protocol that draws attention to gender is avoided.
D)men and women are expected to occupy different roles in society.
E)men have fewer leadership opportunities than women.
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Chapter 5: Creating Effective Business Messages
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) At Glaciers Inc., the management wanted to introduce a new medical insurance program for its employees.They appointed Laura to analyze the pros and cons of introducing the insurance program.Laura conducts a thorough research and prepares a report based on her findings.She states her view in the primary message.Then she lays down the evidence supporting her argument and finally concludes with her suggestions.The message framework used in this case is based on the _____ approach.
A)circumstantial
B)direct
C)circular
D)inductive
E)concurrent
Q2) Exaggeration adversely impacts readers' perception of the credibility of a business message.
A)True
B)False
Q3) Expert business writers not only produce more effective written communications, but they also do so more quickly than average writers.
A)True
B)False
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Chapter 6: Improving Readability With Style and Design
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Typically, paragraphs in a business message should contain:
A)100-150 words.
B)40-80 words.
C)150-200 words.
D)200-300 words.
E)80-100 words.
Q2) In order to improve the ease of reading with natural style, a writer should:
A)avoid using action verbs.
B)use parallel language.
C)avoid using active voice.
D)use figures of speech.
E)use wordy prepositional phrases.
Q3) Which of the following statements is the most specific way for a company to convey the message that it wanted to reduce the size of its current workforce by half?
A)The company will have to lay off a few employees.
B)The company will have to terminate a small percentage of its employees.
C)The company will have to terminate 50 percent of its employees.
D)The company will have to terminate the majority of its employees.
E)The company will have to lay off some of its employees.
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Page 8
Chapter 7: Email and Other Traditional Tools for Business Communication
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Humor and sarcasm, too, can be misinterpreted in digital communications, even among close colleagues.
A)True
B)False
Q2) _____ involves avoiding escalation and removing tension to focus on work objectives.
A)Reinterpretation
B)Relaxation
C)Emotional hijacking
D)Defusing
E)Repetition
Q3) The Industrial Age is an era in which people engage in networked communication, collaborate across boundaries, and solve problems communally.
A)True
B)False
Q4) Avoiding emotion entirely, even for task-based messages, is nearly impossible.
A)True
B)False
Page 9
Q5) What is the importance of using social media ethically?
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Chapter 8: Social Media for Business Communication
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Sample Questions
Q1) What is the outcome of describing your own role and responsibilities to supervisees?
A)Supervisees see you as domineering and self-obsessed.
B)Supervisees acknowledge your leadership and accept all your decisions.
C)Supervisees hold you responsible for everything.
D)Supervisees realize that accountability is mutual between you and them.
E)Supervisees delegate important tasks to you.
Q2) What are the drawbacks of showing excessive appreciation?
Q3) In the context of the components of expectations, what does it mean to provide deadlines?
A)Encouraging employees to engage in networked communication to solve problems
B)Designating tasks and work outcomes to certain employees
C)Setting out the timeline by which the work should be accomplished satisfactorily
D)Providing guidelines for how employees should communicate and cooperate with one another
E)Identifying a potential crisis and developing a strategy for avoiding it
Q4) What are announcements?
Q5) What are the important elements of an apology? When is an apology considered insincere?
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Chapter 9: Routine Business Messages
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80 Flashcards
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Sample Questions
Q1) Positivity in persuasive messages helps your audience focus on the benefits rather than the drawbacks of what you are trying to promote.
A)True
B)False
Q2) Which of the following is true of external persuasive messages?
A)They focus more on promoting ideas.
B)They are more direct than internal persuasive messages.
C)They are more explicit than internal persuasive messages.
D)They focus more on promoting services.
E)They focus more on the use of the we-voice.
Q3) What does persuasion imply?
A)Threatening your audience to make them follow your line of thinking
B)Dealing with someone who is open to different ideas
C)Communicating with someone who does not think the same way as you do
D)Stopping short of a fist-fight in trying to get your point across
E)Forcing someone to think like you do
Q4) What are the various principles of influence as identified by Dr.Robert Cialdini?
Describe any two of these principles.
Q5) Describe the AIM planning process for persuasive messages.
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Chapter 10: Persuasive Messages
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80 Verified Questions
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Sample Questions
Q1) The mum effect results when employees in an organization:
A)avoid sharing bad news because they do not want to be blamed.
B)view the delivery of bad news opportunistically.
C)take quick actions to rectify the problems conveyed by a bad-news message.
D)take responsibility for bad events even if they are not at fault.
E)convey bad news to the top executives quickly.
Q2) State a few guidelines for delivering bad-news messages.
Q3) Who among the following falls under the category of external partners?
A)A shareholder
B)An employee
C)A supplier
D)A competitor
E)A local community
Q4) What are the three aspects of the bad news that impact how you approach delivering it?
Q5) The primary benefit of using simple and specific language is that recipients are more likely to interpret the information as honest and up-front.
A)True
B)False
Q6) Explain the sandwich approach.
Page 12
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Chapter 11: Bad-News Messages
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Sample Questions
Q1) What is a boilerplate in a public relations (PR) story?
A)A section that allows readers to identify when the story occurred
B)A section that answers the basic questions of who, what, when, where, and why
C)A part of the story that provides supporting details
D)A brief explanation about the background of the company
E)An introduction to the PR story
Q2) Which of the following occupies the widest part of the inverted pyramid of a PR story?
A)A section that allows readers to identify when the story occurred
B)A section that answers the basic questions of who, what, when, where, and why
C)A part of the story that provides supporting details
D)A brief explanation about the background of the company
E)An introduction to the PR story
Q3) At the heart of public relations (PR) campaigns is _____.
A)setting objectives
B)creating timelines and budgets
C)listening and research
D)identifying stakeholders
E)solving crises
Q4) What are the disadvantages of using social media for PR?
Page 13
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Chapter 12: Research and Business Proposals and Planning
for Business Reports
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) In the context of data quality evaluation criteria, industrial publications tend to be characterized by low level of _____.
A)reliability
B)relevance
C)adaptability
D)expertise
E)biases
Q2) Survey choices should be complete, exhaustive and unambiguous.
A)True
B)False
Q3) In the context of quality of data obtained from secondary research, the term "expertise" relates to:
A)how well the research can be altered or revised.
B)how current and representative the research data is.
C)the skill and background of the researchers.
D)how free the research data is from researcher biases.
E)the extent to which the research data can be applied to specific business problems.
Q4) Describe the various guidelines that should be followed for effective formatting of tables.
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Chapter 13: Completing Business Proposals and Business Reports
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) _____ reports are generally commissioned for high-stakes decisions for companies.
A)Research-based
B)Activity-based
C)Test
D)Preliminary
E)Proposal
Q2) In addition to being based on facts and conclusions in the report, recommendations must be:
A)simple and plagiarized.
B)methodical and skeptical.
C)sufficiently sketchy and extravagant.
D)specific and actionable.
E)equivocal and shifty.
Q3) When should you use direct quotations?
A)When you have derived the quotations with the help of a primary research
B)When you want to avoid documenting references to others' ideas
C)When the quotation contains a particularly compelling combination of words
D)When you want to express the idea of another speaker in your own words
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E)When the quotation does not emphasize the credibility of the original speaker
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Chapter 14: Planning Presentations
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Sample Questions
Q1) For your presentation to be effective, you must summarize your _____ and reemphasize them several times.
A)key takeaway messages
B)supporting information
C)attention-getters
D)examples and evidences
E)rhetorical questions
Q2) Stories in presentations should typically last for:
A)30 seconds to one minute.
B)three to five minutes.
C)less than 20 seconds.
D)five to ten minutes.
E)fifteen to twenty minutes.
Q3) A common misperception of electronic slide presentations is that more is better.
A)True
B)False
Q4) Of the different communicator styles, feelers will appreciate your ability to stay on point and discuss immediate goals.
A)True
B)False
Page 16
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Chapter 15: Delivering Presentations
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Sample Questions
Q1) Which of the following presenters is making effective use of slides and handouts during their presentations?
A)Chris avoids previewing his slides before showing them.
B)Linda reads her slides rather than interpreting them.
C)Amanda uses a remote control to move from slide to slide allowing her to move around while presenting.
D)Fred draws his audience's attention to the slides as the primary source of information.
E)Sean displays abstract images on the screen when he speaks for lengthy periods without referencing his slides.
Q2) List some of the guidelines to make a presentation effective.
Q3) High-level business casual is associated with creativity and friendliness.
A)True
B)False
Q4) Audience members should avoid behaviors that may distract the presenter, such as glancing at their mobile phones or yawning.
A)True
B)False
Q5) What message does your workplace attire project?
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Chapter 16: Employment Communications
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Sample Questions
Q1) Cover letters and résumés are persuasive messages that show how you meet the needs of your prospective employers.
A)True
B)False
Q2) Which of the following is a guideline to succeed in an interview?
A)Take credit for your individual accomplishments but also demonstrate your team orientation.
B)Provide detailed and elaborate responses to questions.
C)Frankly express your displeasure with your previous jobs.
D)Ignore questions on weaknesses.
E)Say "we" instead of "I" more often when talking about accomplishments at work.
Q3) Describe the steps involved in developing a reference list.
Q4) Your résumé should tell a story of:
A)the value you can provide to a company.
B)how you plan to improve your areas of weakness.
C)everything you know and have done in your previous job.
D)your personal life, interests, and hobbies.
E)why you want to leave your current organization.
Q5) Explain the process of reviewing résumés and cover letters.
Q6) Discuss the etiquette for following up after job interviews.
Page 18
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