Business Technology Management
Pre-Test Questions
Course Introduction
Business Technology Management explores the intersection of business strategy and information technology, equipping students with the knowledge and skills needed to leverage technology for organizational advantage. The course covers topics such as digital transformation, IT governance, enterprise systems, data analytics, and emerging technologies, emphasizing their role in enhancing business processes, improving decision-making, and driving innovation. Students will gain insights into aligning IT initiatives with business goals and will develop competencies in managing technology-driven change within organizations.
Recommended Textbook
Business Driven Information Systems 4th Canadian Edition by Paige Baltzan
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12 Chapters
1579 Verified Questions
1579 Flashcards
Source URL: https://quizplus.com/study-set/2523
Page 2
Chapter 1: Information Systems in Business
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/50131
Sample Questions
Q1) _________ value activities include firm infrastructure, human resource management, technology development, and procurement.
Answer: Support
Q2) _____ is data that has been converted into meaningful and useful context.
A) Information
B) Knowledge
C) Information systems
D) All of the above
Answer: A
Q3) The _________, the three generic strategies, and value chain analysis are all methods by which organizations can assess their competitive advantage.
Answer: Five Forces Model
Q4) The Five Forces Model, the three generic strategies, and value chain analysis are all methods by which organizations can assess their competitive advantage.
A)True
B)False
Answer: True
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Chapter 2: Strategic Decision Making
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) ____________ information encompasses all organizational information and its primary purpose is to support the performing of managerial analysis tasks.
Answer: Analytical
Q2) Which of the following is a type of transaction processing system?
A) Order processing
B) Sales
C) Manufacturing
D) Transportation
Answer: A
Q3) Which system is used for day-to-day business operational decisions?
A) Transaction Processing System (TPS)
B) Decision Support System (DSS)
C) Executive Information System (EIS)
D) None of the above
Answer: A
Q4) __________________ stored in transaction processing systems are often used to source the data and information contained in decision support and executive information systems.
Answer: Data
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Chapter 3: E-Business
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) What enables publishing content both to intranets and to public websites?
A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system
Answer: C
Q2) The __________ space of an enterprise portal facilitates information access and retrieval.
Answer: content
Q3) Which company is improving how it manages the assets in fields by enabling employees in multiple disciplines to easily access and share the information they need to make decisions?
A) Heineken USA
B) Lockheed Martin Corporation
C) Accenture
D) ChevronTexaco Corporation
Answer: D
Q4) ________________________ are popular Web-based knowledge management solutions.
Answer: Enterprise portals
Page 5
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Chapter 4: Ethics and Information Security
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) What are the rules that help ensure the quality of information?
A) Information integrity
B) Integrity constraints
C) Relational integrity constraints
D) Business-critical integrity constraints
Q2) The central concept of a database is that of a collection of records.
A)True
B)False
Q3) Having a data-driven website enables the site to grow faster than would be possible with a static site.
A)True
B)False
Q4) The primary purpose of a data warehouse is to aggregate transactional data into analytical information throughout an organization into multiple repositories in such a way that employees can make decisions and undertake business analysis activities.
A)True
B)False
Q5) Distinguish between information accuracy and completeness with examples.
Q6) In a table, each row contains a _____.
Page 6
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Chapter 5: It Architectures
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) According to Christensen, companies may have placed too great an emphasis on satisfying customers' ______ needs, while neglecting to adopt new disruptive technology that will meet customers' future needs.
Q2) Which of the following is an e-business benefit?
A) Adhering to taxation rules
B) Protecting customers
C) Decreased cost
D) Increasing liability
Q3) What is an electronic funds transfer?
A) An Internet-based company that facilitates payments over the Internet
B) A mechanism for sending a payment from a chequing or savings account
C) A system that sends bills over the Internet and provides an easy-to-use mechanism to pay the bill
D) Both software and information-the software provides security for the transaction and the information includes payment and delivery information
Q4) Expeida.ca is an example of a _________-play business.
Q5) Disruptive technologies tend to open ______ markets and destroy _____ ones.
Q6) ___________ liability is an e-business challenge.
Q7) Describe the benefits and challenges associated with e-business.
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Chapter 6: Databases and Data Warehouses
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) The 3G cellular technology uses ____.
A) Advanced Mobile Phone Service
B) Time Division Multiple Access
C) Wideband Code Division Multiple Access
D) High-Speed Packet Access
Q2) The term mobile refers to any type of electrical or electronic operation that is accomplished without the use of a "hard wired" connection.
A)True
B)False
Q3) Medium capacity is the difference between the highest and the lowest frequencies that can be transmitted on a single medium, and it is a measure of the medium's capacity.
A)True
B)False
Q4) What is immediate, up-to-date information?
A) Real-time information
B) Off-time information
C) Near-time information
D) All of these
Q5) Much like data, VoIP traffic can be__________________, captured, or modified.
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Chapter 7: Networks, Telecommunications, and Wireless Computing
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) The development of a production schedule is a feature that is available in the:
A) Accounting and Finance ERP component
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) None of these
Q2) Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?
A) CRM
B) SCM
C) ERP
D) All of these
Q3) The major components of the City of Winnipeg's ERP system were:
A) Human resources and finance
B) Police and fire
C) Public works and water
D) Transit and waste
Q4) ___________ vendors have expanded to provide CRM.
Q5) SCM, CRM, and ERP are all extended ERP components.
A)True
B)False
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Chapter 8: Supply Chain Management
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) A supply ____________ consists of all parties involved, directly or indirectly, in the procurement of a product or raw material.
Q2) Describe the four changes resulting from advances in IT that are driving supply chains.
Q3) Consumer behaviour, _____________, competition, and speed are the four changes resulting from advances in IT that are driving supply chains.
Q4) ______________________________ track and analyze the movement of materials and products to ensure the delivery of materials and finished goods at the right time, the right place, and the lowest cost.
Q5) Which of the following automates the different steps and stages of the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software
Q6) Collaborative ___________ planning helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability.
Q7) Describe the fastest growing components of SCM systems.
Page 10
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Chapter 9: Customer Relationship Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) An important trend in measuring customer satisfaction and uptake with a product or service is to monitor ____________________ communities.
Q2) Discuss future trends in CRM?
Q3) Which of the following operational CRM technologies does the customer service department typically use?
A) Contact centre, Web-based self-service, call scripting
B) Sales management, contact management, opportunity management
C) List generator, opportunity management, cross-selling and up-selling
D) List generator, campaign management, cross-selling and Up-selling
Q4) Which company, in the text, experienced difficulty with answering their phone?
A) Alterna Savings
B) CCL Industries
C) Brother International Corporation
D) 1-800-Flowers.com
Q5) List and describe several benefits an organization can receive from CRM.
Q6) Describe three CRM technologies used by customer service departments.
Q7) The intense competition in today's marketplace forces organizations to switch from __________________ strategies to customer-focused strategies.
Q8) What is CRM? What is the main benefit of CRM to an organization?
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Chapter 10: Enterprise Resource Planning and Collaboration Systems
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) What type of backup strategy would you recommend to an organization that deals with small amounts of non-critical information?
A) Hourly
B) Daily
C) Weekly
D) All of these
Q2) _________ are people very knowledgeable about computers who use their knowledge to invade other people's computers.
Q3) What does the disaster recovery cost curve chart?
A) The cost to the organization of the unavailability of information
B) The cost to the organization of recovering from a disaster over time
C) The cost to the organization of the unavailability of technology
D) All of these
Q4) A(n) ______________ site is a separate and fully equipped facility where the company can move immediately after a disaster and resume business.
Q5) The _________ Act restricts what information the federal government can collect.
Q6) The gist of the 10 Guiding Principles of PIPEDA for organizations can be remembered as the 3Cs: consent, choice, and __________.
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Chapter 11: Business Basics
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) In a Gantt chart tasks are listed __________ and the project's timeframe is listed ____________.
A) vertically; horizontally
B) horizontally; vertically
C) vertically; vertically
D) horizontally; horizontally
Q2) Explain change management and how an organization can prepare for change.
Q3) Difference in language, culture, and technology platforms can make global data standardization quite __________________.
Q4) Which of the following is the primary reason why companies outsource?
A) Tap outside sources of expertise
B) Concentrate resources on core business
C) Reduce headcount and related expenses
D) All of these
Q5) A prototype is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system.
A)True
B)False
Q6) Describe the four primary activities performed by a project manager.
Page 13
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Chapter 12: Business Process
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) What ensures all systems are functioning correctly and providing accurate information?
A) Reliability
B) Availability
C) Flexibility
D) Performance
Q2) What are the top international telecommunications issues that are technology and country-oriented?
A) Managing network infrastructure across countries
B) Managing international integration of technologies
C) Dealing with international tariff structures
D) All of these.
Q3) Enterprise architecture (EA) includes the plans for how an organization builds, deploys, uses, and shares its data, processes, and IT assets.
A)True
B)False
Q4) What is agile MIS architecture, and why is it important to an organization?
Q5) Discuss three architecture trends that are quickly becoming requirements for all businesses.
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