Business Systems Analysis Exam Preparation Guide
Course Introduction
Business Systems Analysis is an essential course that explores the methods and tools used to examine, design, and improve information systems within organizations. Students learn to bridge the gap between business needs and technological solutions by analyzing business processes, identifying areas for enhancement, and developing requirements for new or improved systems. The course covers key topics such as systems development life cycle (SDLC), requirements gathering, process modeling, data flow diagrams, and communication with stakeholders. Through real-world case studies and practical projects, students gain hands-on experience in documenting system functionalities and proposing solutions that align with organizational goals.
Recommended Textbook Principles of Information Systems 11th Edition by Ralph Stair
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14 Chapters
1191 Verified Questions
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Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) An organized collection of people, procedures, software, databases, and devices used to record completed business transactions is called a(n) _____.
Answer: transaction processing system
Q2) ______ is a measure of the extent to which a system achieves its goals.
A) Efficiency
B) Reliability
C) Performance rate
D) Effectiveness
Answer: D
Q3) A common type of information system used in business organizations are those designed for _____
A) electronic and mobile commerce
B) transaction processing
C) decision support
D) all of the above
Answer: D
Q4) The use of mobile, wireless devices to place orders and conduct business is called
Answer: mobile commerce, m-commerce
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Chapter 2: Information Systems in Organizations
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Sample Questions
Q1) When the threat of new market entrants is high, the desire to seek and maintain competitive advantage to dissuade new entrants is also usually high.
A)True
B)False
Answer: True
Q2) The role of a systems analyst is narrowly defined and seldom involves communications with others.
A)True
B)False
Answer: False
Q3) An organization's structure is independent of its goals and approach to management.
A)True
B)False
Answer: False
Q4) _____ = (output / input) x 100%
Answer: Productivity
Q5) _____ is the sum of all costs over the life of the information system.
Answer: Total cost of ownership
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Chapter 3: Hardware: Input, Processing, and Output Devices
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Sample Questions
Q1) _____ displays are flat displays that use liquid crystals to form characters and graphic images on a backlit screen.
A) CRT
B) Plasma
C) OLED
D) LCD
Answer: D
Q2) Speech recognition technology _____.
A) has so far proven to be impractical
B) works for a very limited vocabulary of words
C) is available in a wide range of capabilities
D) none of the above
Answer: C
Q3) Secondary storage is also called _____.
A) permanent storage
B) primary storage
C) main memory
D) volatile memory
Answer: A
Page 5
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Chapter 4: Software: Systems and Application Software
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Sample Questions
Q1) _____ software allows one operating system to run on top of another by creating a virtual machine on which the guest operating system can run.
Q2) Linux is not a full operating system and many distributions of Linux are available with various sets of capabilities and applications to form a full operating system.
A)True
B)False
Q3) z/OS from IBM, HP-UX form Hewlett Packard, and Linux are examples of mainframe operating systems.
A)True
B)False
Q4) Microsoft Office, Lotus Symphony, and Open Office are examples of a(n) _____ that contains several programs top perform word processing, spreadsheet analysis, database, address book, calendar, and other applications.
Q5) What are some of the disadvantages of using proprietary software?
Q6) _____ are sets of keywords, symbols, and rules for constructing statements that people can use to communicate instructions to a computer.
Q7) Distinguish between multitasking and time sharing.
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Chapter 5: Database Systems, Data Centers, and Business Intelligence
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Sample Questions
Q1) The _____ data model has become the most popular database model.
Q2) Traditional data centers consist of warehouses filled with row upon row of ______ racks and powerful cooling systems to compensate for the heat generated by the processors.
Q3) _____ involves eliminating columns in a table.
Q4) A ________ is a climate-controlled building or set of buildings that houses database servers and the systems that deliver mission-critical information and services.
A) data warehouse
B) data center
C) shipping container
D) data hierarchy
Q5) A(n) _____ is a field or set of fields that uniquely identifies a record.
Q6) Developing a seamless integration of databases with the Internet is sometimes called a _____.
Q7) A collection of related records is called a(n) _____.
Q8) Without a well-designed, accurate ______, executives, managers, and others do not have access to the information they need to make good decisions.
Q9) Differentiate between the traditional and database approach to data management. Page 7
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Page 8
Chapter 6: Telecommunications and Networks
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Sample Questions
Q1) Briefly describe a general model of telecommunications.
Q2) Telecommuting is well suited for _____.
A) salespeople
B) people who require frequent face-to-face interaction
C) people who need much supervision
D) people working on many tasks with very short term deadlines
Q3) A(n) _____ satellite system employs many satellites, each in an orbit at an altitude of less than 1,000 miles.
A) very small aperture
B) microwave
C) low earth orbit
D) geostationary
Q4) _____ are NOT commonly used smartphone operating systems
A) Symbian and Palm OS
B) iPhone OS and RIM OS
C) HP-UX and z-OS
D) Android and Windows Mobil
Q5) List several benefits associated with telecommuting.
Q6) _____ is a(n) transmission media type that uses twisted pairs of copper wire that may be shielded or unshielded.
Page 9
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Sample Questions
Q1) The Internet Corporation for Assigned Names and Numbers (ICANN) is responsible for managing IP addresses and operating Web sites.
A)True
B)False
Q2) Twitter is a microblogging service.
A)True
B)False
Q3) A spider is an automated program that follows all Web links in an attempt to catalog every Web page by topic. .
A)True
B)False
Q4) Briefly explaining the passing of packets over the Internet.
Q5) Entering the words red*blue as the keywords for a search engine will be interepted as the words "red" and "blue" separated by one or more words.
A)True
B)False
Q6) _____ is a markup language designed to transport and store data on the Web.
Q7) Messages on the Internet are typically sent through one or more _____ to reach its destination.
Page 10
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Chapter 8: Electronic and Mobile Commerce
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Sample Questions
Q1) Blind networks and premium blind networks are two forms of mobile advertising networks.
A)True
B)False
Q2) A growing trend is consumers researching products online but then purchasing those products at their local brick-and-mortar stores.
A)True
B)False
Q3) Bartering is a technique used be advertisers to recapture shoppers who abandoned a Web site without making a purchase.
A)True
B)False
Q4) All credit card customers are protected from paying more than _____ for fraudulent transactions.
Q5) With the Secure Sockets Layer communication protocol, the data is always _____ ensuring that your transactions are not subject to interception.
Q6) Define electronic commerce and identify its various subsets.
Q7) Explain the secure sockets layer works.
Page 11
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Chapter 9: Enterprise Systems
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Sample Questions
Q1) The _____ refines the production plan defined by the demand management process to develop a detailed production schedule specifying details such as which item to produce first and when production should be switched from one item to another.
A) sales and operation plan
B) detailed scheduling plan
C) material requirement plan
D) none of the above
Q2) ______ of nearly 200 ERP implementations worldwide evaluated were judged to be failures. Customization of a vendor's ERP system is often required to _____
A) About one-fourth
B) One-third
C) Half
D) Over half
Q3) Running these systems efficiently and reliably is so critical that the ______ systems are sometimes referred to as the lifeblood of the organization.
Q4) Briefly explain the difference between financial and managerial accounting.
Q5) Sales ordering is the set of activities that must be performed to capture a ______.
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Chapter 10: Information and Decision Support Systems
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Sample Questions
Q1) ______ reports provide increasingly detailed data about a situation so analysts can see data at a high level first and then at a more detailed level.
Q2) The two phases of problem solving that were added by Huber to Simon's original three-sate model were _____
A) intelligence and design
B) implementation and monitoring
C) choice and implementation
D) design and choice
Q3) With the use of ______ and location analysis from cell phone towers, advertisers will be able to promote products and services in stores and shops that are close to people with cell phones.
Q4) An executive support system _____.
A) is designed for use strictly by executives at a very senior level
B) is very similar to a DSS, except it is targeted for use by executives
C) includes only internally generated data and information about the organization
D) can present structured information about aspects of the organization that executives consider important
Q5) Define the term DSS and briefly describe the basic capabilities of a DSS.
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Chapter 11: Knowledge Management and Specialized Information Systems
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Sample Questions
Q1) ____________________ is a computer system that can act like or simulate the functioning of a human brain.
Q2) The expert system knowledge acquisition facility serves as an interface between ____.
A) the end users and inference engine
B) experts and knowledge base
C) the decision makers and the knowledge base
D) the system developers and explanation facility
Q3) Bioinformatics combines biology and computer science.
A)True
B)False
Q4) Virtual reality simulations require special interface devices that transmit the sights, sounds, and sensations of the simulated world to the user. \
A)True
B)False
Q5) A(n) ____________________ 50,000 times smaller than the thickness of a human hair has been developed that if successful, could destroy bacteria.
Page 14
Q6) Distinguish between data, information, and knowledge.
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Chapter 12: Systems Development: Investigation and Analysis
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Sample Questions
Q1) Mission critical factors are factors that are essential to the success of certain functional areas of an organization.
A)True
B)False
Q2) A professional who specializes in analyzing and designing business systems is called a(n) ____.
A) systems analyst
B) project manager
C) individual systems developer
D) programmer
Q3) The _____ system development approach requires cooperation and frequent face-to-face meetings with all project participants as they modify, refine, and test how the system meets users' needs and what its capabilities are.
A) prototyping
B) extreme programming
C) agile development
D) none of the above
Q4) Identify the five phases of a traditional systems development project and state the goal of each phase.
Page 15
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Chapter 13: Systems Development: Design, Implementation, and Review
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Sample Questions
Q1) Increasingly, organizations are using virtualization to create a cold site that keeps applications and databases available on a virtual computer that can take over if a disaster renders the main information system inoperable.
A)True
B)False
Q2) ____________________ allows businesses to subscribe to Web-delivered application software by paying a monthly service charge or per-use fee.
Q3) When following the object-oriented design approach, you might want to design the sequence of events for performing some process. The event sequence is also called a(n)
Q4) Near the end of the design stage, some organizations prohibit further changes in the design of the system in an approach called ____________________ design specifications.
Q5) Software programs developed within a company have a greater potential for providing a competitive advantage because competitors cannot easily duplicate them in the short term.
A)True
B)False
16
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Chapter 14: The Personal and Social Impact of Computers
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Sample Questions
Q1) ______ refers to the use of any of several technologies to enforce policies for controlling access to digital media.
A) Copyright protection
B) Encryption
C) Software piracy
D) Digital rights management
Q2) The Department of Homeland Security Department's Information Analysis and Infrastructure Protection Directorate serves as a focal point for threat assessment, warning, investigation, and response to cyberterrorism attacks against the country's critical infrastructure.
A)True
B)False
Q3) A script bunny is a young, female computer hacker.
A)True
B)False
Q4) To obtain a patent or to determine if a patent exists in an area a company seeks to exploit requires a search by the U.S. Patent Office; these can last longer than 25 months.
A)True
B)False
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