Business Process Modeling Exam Preparation Guide
Course Introduction
Business Process Modeling focuses on the techniques and tools used to visualize, analyze, and improve organizational processes. The course introduces students to key concepts such as process mapping, workflow analysis, and model-driven process design, utilizing notations such as BPMN (Business Process Model and Notation) and UML (Unified Modeling Language). Students explore the role of business process modeling in streamlining operations, supporting digital transformation, and enabling effective communication between business and IT stakeholders. Through practical exercises and case studies, participants learn to identify inefficiencies, redesign complex processes, and support continuous improvement initiatives within organizations.
Recommended Textbook Systems Analysis and Design 6th Edition by Alan Dennis
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Chapter 1: The Systems Analyst and Information Systems Development
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Sample Questions
Q1) Developing navigation methods,database and file specifications and what architecture to use would occur in the design phase of the SDLC.
A)True
B)False
Answer: True
Q2) If the development team of an organization is not familiar with the technologies that may be used,the project should be cancelled.
A)True
B)False
Answer: False
Q3) The Champion supports the project with resources and political clout.
A)True
B)False
Answer: True
Q4) The project sponsor should have an idea of the business value to be gained from the system.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Project Selection and Management
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Q1) Extreme programming requires a great deal of discipline and it is recommended for:
A)Large development teams
B)Mission critical applications
C)Large systems
D)Considerable onsite user involvement
E)All of these
Answer: D
Q2) A critical success factor for project management is to start with a realistic assessment of the work that needs to be accomplished.
A)True
B)False
Answer: True
Q3) Nate is managing a project that is behind by one month with five months to go.He should add four to six staff persons to the project to get it back up to speed.
A)True
B)False
Answer: False
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Chapter 3: Requirements Determination
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Q1) Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department,along with a few senior staff as well as the project sponsor for a JAD session.He is trying to: _________
A)Balance the work load for departments so the regular day-to-day functions can still continue while the JAD team is off-site
B)Create a new hybrid department that will beta test the final system
C)Prevent domination by only a few individuals in the JAD session
D)Have a broad mix of organizational levels in the JAD session
E)Reduce the time necessary for the length of JAD session meetings
Answer: D
Q2) Generally beginning analysts should avoid unstructured interviews and likewise should avoid "winging it".
A)True
B)False
Answer: True
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Chapter 4: Use Case Analysis
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Q1) Which is NOT true of use cases?
A)They contain all the information needed to build one part of a process model
B)Each use case has a name,a number,importance level,brief description,primary actor,trigger,major inputs and outputs,and a list of major steps
C)Use cases can be identified by reviewing the functional requirements
D)Use cases should be confirmed by users
E)Use cases normally contain ten to twelve major steps
Q2) The final step in Building Use Cases is to use a CASE analysis tool to verify that the inputs and outputs are discrete items triggered by external events.
A)True
B)False
Q3) Role-playing the use case with actual users is a good way to:
A)Identify the use case
B)Identify the major steps within each use case
C)Identify elements within steps
D)Confirm the use case
E)Identify the primary actor
Q4) What are the steps for writing a use case?
Q5) Matt has identified 15 major steps in a use case.What should he do now?
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Chapter 5: Process Modeling
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Q1) Many business processes are too complex to be explained in one DFD.
A)True
B)False
Q2) Which Data Flow Diagram shows the entire system with its environment with only one process?
A)Context Diagram
B)Level 0 diagrams
C)Level 1 diagrams
D)Level 2 diagrams
E)All DFDs show this
Q3) Context diagrams show the entire system in context with the environment (like external entities).
A)True
B)False
Q4) Iterations are not used in good DFD design.
A)True
B)False
Q5) Processes in DFDs are shown as circles in the Gane and Sarson notation.
A)True
B)False
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Chapter 6: Data Modeling
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Q1) In the sample data for the STUDENT entity,there are repeating values for class and semester attributes.For example Adam Murphy took CIS 370 section 2 in fall 2008;Brenda Olson took CIS 370 section 2 in fall 2008;Jing Zhang took CIS 370 section 2 in fall 2008;etc.What is the process to modify this entity so that there are no attributes with multiple values?
Q2) Data models can be either logical or physical.
A)True
B)False
Q3) An ERD is a picture that shows how data and information is processed and transformed by a business system.
A)True
B)False
Q4) An analyst can read an ERD to discover the individual pieces of information in a system and how they are organized and related to each other.
A)True
B)False
Q5) Metadata is data about data.
A)True
B)False
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Chapter 7: Moving Into Design
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Q1) A reason to use custom development is to get exactly what you want?
A)True
B)False
Q2) A department head is apprehensive as to what implementation system he should employ.The best method of ensuring a successful and efficient installation of the new systems would be to utilize an alternative matrix.
A)True
B)False
Q3) In the analysis phase,architecture decisions are made and written up in the 'hardware and software specifications'.
A)True
B)False
Q4) Outsourcing firms called _____________ supply software applications and/or software related services through the Internet.
A)Application Service Providers (ASPs)
B)Enterprise Resource Providers (ERPs)
C)System Development Life Cycle Companies (SDLCs)
D)Information Technology Developers (ITDs)
E)None of these
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Chapter 8: Rchitecture Design
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Q1) There are three advantages associated with client-server architecture.
A)True
B)False
Q2) DES is an example of:
A)Asymmetric Encryption Algorithm
B)Symmetric Encryption Algorithm
C)Bi-Adjusted Encryption Algorithm
D)Dynamic Encryption System
E)Alternative Systems Security Algorithms
Q3) An example of an asymmetric encryption algorithm is public key encryption.
A)True
B)False
Q4) An example of making an unstated norm explicit would be to make a field modifiable by a manager to represent the local format.
A)True
B)False
Q5) Server-based architecture is more secure than client-based architecture.
A)True
B)False
Q6) Describe the difference between a thick and a thin client.
Page 10
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Chapter 9: User Interface Design
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Sample Questions
Q1) The online prescription order system for United Pharmacy has over twenty different forms and screens.What might be the most important design factor - and why?
Q2) Some systems that are used infrequently (like decision support systems)should probably emphasize:
A)Ease of learning
B)Higher user flexibility
C)Ease of use
D)More short-cut keys and built in keyboard functions
E)Organizational feasibility
Q3) The ______________ defines the basic components of the interface and how they work together to provide functionality to users.
A)User Scenario plan
B)Layout schema
C)Consistency structure design
D)Interface structure design
E)Completeness diagrams
Q4) An accountant likes to check a lot of specific accounts and records.What type of report might work best here - and why?
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Chapter 10: Program Design
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Sample Questions
Q1) The fifth step in creating a Physical Data Flow Diagram is
A)Update the metadata in the CASE repository
B)Draw a human-machine boundary
C)Add implementation references
D)Add system-related data stores,data flows and processes
E)Update the data elements in the data flows
Q2) Pseudocode is:
A)A language popularized by Feinstein and Longenecker in the 1990's
B)A detailed outline of the lines of code that need to be written
C)A 'pretend' syntax inherent in all CASE tools
D)The translation of code into ASCII
E)A dialect of Visual Basic only used in program design
Q3) Generally,transaction structures on a structure chard will have:
A)Many afferent processes
B)Many efferent processes
C)Many data couples
D)Many control couples
E)Many conditional couples
Q4) What is Fan-in and Fan-out?
Q5) What is a 'top-down approach' and why is it important when designing programs?
Page 12
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Chapter 11: Data Storage Design
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Sample Questions
Q1) The type of processing system that creates reports for supervisors (and other functional users)probably would be a:
A)Transaction Processing System (TPS)
B)Management Information System (MIS)
C)Executive Support System (ESS)
D)Decision Support System (DSS)
E)Rebate Management System (RMS)
Q2) In most cases,decision support systems are best at:
A)Finding particular records that are stored in legacy databases
B)Finding processes that are stored in object databases
C)Finding aggregated data
D)Analyzing audit (or log)files for possible intrusion and security breaches
E)Red and green linked list processing
Q3) Which of the following is NOT a file type described in the textbook?
A)History files
B)Audit files
C)Look-up files
D)Algebra files
E)Transaction files
Q4) What is SQL? And what is its usage in relational databases?
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Chapter 12: Moving Into Implementation
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Sample Questions
Q1) Software bugs are estimated to cost the US economy $12.4 million dollars a year.
A)True
B)False
Q2) This type of documentation is designed to be used when the user needs to learn how to perform a specific function (such as updating a field or adding a new record):
A)Reference documentation
B)Procedures manuals
C)Tutorials
D)Systems documentation
E)Final documentation
Q3) If a mismatch exists between available programming skills and the programming staff,the best method to solve this is to put more programmers on the project so that it comes in on time,and within budget!!!!
A)True
B)False
Q4) Alpha and beta tests are part of systems testing.
A)True
B)False
Q5) What is the difference between usability testing and performance testing?
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Chapter 13: Transition to the New System
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Q1) Early adopters in the new customer resource management system received faster computers with more memory.In terms of management policy,this is probably an example of:
A)standard operating procedures
B)checks and balances
C)bonus processes
D)fair play
E)resource allocation
Q2) In terms of risk in conversion,a direct conversion of the entire system at all locations at one time would be the highest risk.
A)True
B)False
Q3) Which is NOT a step involved in preparing the technology?
A)install the hardware
B)install the telecommunications system
C)convert the logical DFDs into physical DFDs
D)convert the data
E)install the software
Q4) What is a 'business contingency plan'? What is its purpose?
Q5) What is the most technically complicated step in the migration plan? Why?
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Chapter 14: The Movement to Objects
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Q1) The 'actor' in an UML use case diagrams:
A)is similar to an external entity on a DFD
B)is similar to a data store on a DFD
C)is similar to a process on a use case
D)is similar to polymorphism
E)is similar to encapsulation
Q2) The use case on an UML Use Case Diagram is a rectangle and depicts a major process.
A)True
B)False
Q3) The combining of process and data into a single entity is called:
A)aggregation
B)abstraction
C)encapsulation
D)inheritance
E)attributation
Q4) An object is an attribute of an instantiation.
A)True
B)False
Q5) What are elements of a UML Use Case Diagram?
Page 16
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