Business Process Management
Study Guide Questions
Course Introduction
Business Process Management (BPM) is a comprehensive course that explores the principles and practices involved in analyzing, designing, implementing, monitoring, and optimizing business processes within an organization. Students learn how to align business operations with organizational strategy through the effective use of methodologies, tools, and technologies. Topics include process modeling, process improvement techniques, workflow automation, and performance measurement. Through case studies and practical exercises, participants gain hands-on experience in mapping and reengineering processes to drive efficiency, innovation, and competitiveness in dynamic business environments.
Recommended Textbook
Managing Supply Chain and Operations An Integrative Approach 1st Edition by S. Thomas Foster
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15 Chapters
1208 Verified Questions
1208 Flashcards
Source URL: https://quizplus.com/study-set/920
Page 2
Chapter 1: Introduction to Supply Chain and Operations Management
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Which component of the integrative SC&O management model involves the transformation of materials to finished goods?
A)Operating core
B)Upstream collaboration
C)Downstream collaboration
D)None of the above
Answer: A
Q2) Which primary supply chain flow is always unidirectional?
A)Product flow
B)Monetary flow
C)Information flow
D)Process flow.
Answer: B
Q3) The country with the highest index score in the year 2013 for Global Manufacturing Competitiveness was
A)Germany.
B)USA.
C)China.
D)India.
Answer: C
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Chapter 2: Supply Chain and Operations Strategy
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) According to Fisher's strategy model,supply chains for innovative products should focus on being ________.
Answer: responsive
Q2) A relationship between two companies who are committed to work together in a way that the result is greater than the sum of the individual parts is known as a ________.
Answer: synergistic relationship
Q3) Zara,a Spanish fashion retailer is able to have their supply chain design,create,and deliver product in 15 days as compared to couple of months for their competitors.This gives them the ability to quickly respond to short-term changes in demand and is called A)adaptability.
B)lean.
C)agility.
D)alignment.
Answer: C
Q4) The strategic back-and-forth dialogue between successive levels of managers and their teams is called ________.
Answer: catchball
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4
Chapter 3: Product and Process Design and Mapping
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) Cellular manufacturing systems (choose two)
A)are usually U-shaped production lines.
B)allow parts to move in a variety of different directions.
C)support low-volume production more efficiently than in a job shop.
D)support mass assembly of products.
Answer: A,C
Q2) The other option (in addition to the option of opening a new manufacturing plant)being considered is subcontracting the work to an external vendor.This option has a monthly fixed cost of $6,000 and a variable cost of $5 per charger.Chargers continue to sell for $7 each.What is the break-even point for the subcontracting option in units per month?
A)6,000
B)3,000
C)10,000
D)7,500
Answer: B
Q3) Insurance policies are products that have very short product life cycles.
A)True
B)False
Answer: False
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Chapter 4: Service Design
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96 Flashcards
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Sample Questions
Q1) What is true about physical facilities and equipment as compared to other components of capacity for a service provider?
A)They are less flexible.
B)They represent fixed costs.
C)They are more flexible.
D)Both A and B above
E)Both B and C above
Q2) What is the optimal number of customers the bank should aim to serve during the lunch hour?
A)23
B)24
C)30
D)33
Q3) The output of service operations are always only intangible products.
A)True
B)False
Q4) The Japanese term for failsafing is called ________.
Q5) ________ is the result of a service process in terms of customer emotions.
Q6) What are important elements to consider when designing a system for service quality?
Page 6
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Chapter 5: Customer Relationship Management
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52 Flashcards
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Sample Questions
Q1) Measuring service performance is much easier than measuring manufacturing performance due to involvement of customers.
A)True
B)False
Q2) Service supply chains often tend to be longer as compared to product supply chains.
A)True
B)False
Q3) The acronym CRM stands for
A)Collaborative Relationship Management.
B)Complete Resource Management.
C)Customer Relationship Management.
D)Collaborative Resource Management.
Q4) Websites often require users to type their email address twice so as to avoid typographical errors.This is an example of using what tool to prevent service failures?
A)Kanban
B)Poka yoke
C)Kaizen
D)Jidoka
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Chapter 6: Strategic Sourcing
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) The spend on building and large equipment is categorized within the ________ category.
Q2) A sourcing strategy for items in the bottleneck quadrant will be to develop new suppliers.
A)True
B)False
Q3) A review of a firm's entire set of purchases to find what the firm is spending its money on is called ________.
Q4) In the portfolio model,depending on the sourcing strategy,an item is assigned to a particular quadrant.
A)True
B)False
Q5) For a manufacturer of canned fruit,the procurement of items like oranges and peaches will fall in the leverage quadrant.
A)True
B)False
Q6) The spend on an item like spare parts for the factory equipment should be categorized within the ________ category.
Q7) Purchasing is the process of ________.
Page 8
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Chapter 7: Supplier Management
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) The first step in the supplier management process is to select the supplier.
A)True
B)False
Q2) A description that details the exact quantities of all purchased raw materials and the precise manner in which an item should be made is known as ________.
Q3) The final step in the process of designing and implementing a supplier scorecard is to ________.
Q4) Which is the last step in the supplier management process?
A)Identify needs
B)Select supplier
C)Develop supplier
D)Provide feedback
Q5) The first step in the supplier development process is to identify opportunities for development.
A)True
B)False
Q6) The first step in the process of designing and implementing a supplier scorecard is to ________.
Q7) The first step in the supplier development process is to ________.
Page 9
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Chapter 8: Demand Management and Forecasting
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) What is the demand pattern that can be used to describe the demand for NFL merchandise around the Super Bowl every year?
A)Random
B)Trend
C)Cycle
D)Seasonal pattern
Q2) Using different marketing channels to complement each order in order to level demand is known as ________.
Q3) Introducing new products in a sequence that allows for an effective use of capacity is known as ________.
Q4) Vitamix,a producer of high quality blenders which has a seasonal demand,sells the product through in-store demonstrations at other retail partner stores during the holiday season.During the rest of the year,they use company owned stores and their online website to sell the product.The company is using a practice called A)channel management.
B)counterseasonal production.
C)product phasing.
D)product churn.
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10
Chapter 9: Inventory Management Fundamentals and Independent Demand
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Service level is the probability that an item will be available in stock for order fulfillment.
A)True
B)False
Q2) In inventory models,a quantity discount will lower the reorder point.
A)True
B)False
Q3) Stock that is owned by the supplier but is in the physical possession of the buyer is known as ________.
Q4) Inventory that is completed and placed into inventory for sale at a later date is known as
A)buffer inventory.
B)work-in-process inventory.
C)make-to-stock inventory.
D)make-to-order inventory.
Q5) Inventory models that order in regular weekly or monthly time intervals are known as ________ models.
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Q6) Building up inventory in anticipation of unforeseen global supply chain interruptions is known as ________.
Chapter 10: Sales and Operations Planning and Enterprise
Resource Planning
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) The feasibility check of a Materials Requirement Plan (MRP)is the detailed capacity plan.
A)True
B)False
Q2) A planning strategy that produces the same amount every period,and demand is met by varying inventory levels is known as
A)chase SOP.
B)level SOP.
C)hybrid SOP.
D)rough-cut SOP.
Q3) A database that knows when items will be in stock as well as current inventory levels is called ________.
Q4) In yield management,the mechanism used to match capacity with demand is by A)varying production levels.
B)keeping production constant.
C)changing price levels.
D)using inventory buffers.
Q5) Using mechanisms such as pricing to level demand is called ________.
Q7) The productive capability of a firm is known as ________. Page 12
Q6) Items that occur at higher levels in a bill of materials are called ________.
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Chapter 11: Logistics
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) The flow of products upstream in the supply chain is known as ________.
Q2) Logistics managers are responsible for overseeing only finished goods inventory.
A)True
B)False
Q3) Logisticians must consider the cost-to-service trade-off when deciding how much safety stock they need to store.
A)True
B)False
Q4) A supply chain's ability to respond to changes in customer needs or requirements is known as ________.
Q5) The transportation and storage of goods and materials is called ________.
Q6) A firm decides to target a 95% service level,realizing that this will require significantly less inventory as compared to a 99% service level.This is an example of a
A)cost-to-cost trade-off.
B)modal trade-off.
C)cost-to-service trade-off.
D)none of the above.
Q7) The mode of transportation which has the lowest variable cost is ________.
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Q8) The extent to which a firm is spread out across the globe is known as ________.
Chapter 12: Project Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The network diagram describes sequential relationships among major tasks on a project.
A)True
B)False
Q2) As per Belbin,a person whose strengths are to be disciplined,reliable,conservative and efficient is ideal for the project team role of
A)shaper.
B)implementer.
C)coordinator.
D)resource investigator.
Q3) Developing the project charter is a key activity during which phase of a project?
A)Initiation
B)Planning
C)Executing
D)Monitoring and controlling
Q4) Beginning project steps,including scoping and chartering projects,is known as ________.
Q5) Tasks on the critical path with no slack are known as ________.
Q6) Adding on unnecessary deliverables to a project is known as ________.
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Chapter 13: Supply Chain Quality Management
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is ________.
Q2) Comparing firm competitiveness along several dimensions is known as ________.
Q3) The quality management guidelines for performance improvement are known as ISO 9004.
A)True
B)False
Q4) Authors who write books with few errors can be said to excel in which dimension of service quality?
A)Tangibles
B)Responsiveness
C)Reliability
D)Empathy
Q5) Joseph Juran was best known for statistical thinking and also proposed focusing on the system for quality improvement.
A)True
B)False
Q6) The ease of repair for products is known as the ________ dimension of quality.
Q7) Comparing product attributes and functionality is known as ________.
Page 16
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Chapter 14: Statistical Process Control
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) The control chart used to count the number nonconforming in a consistent sample space is called the
A)p-chart.
B)R-chart.
C)c-chart.
D)u-chart.
Q2) The ratio between the cost of inspection and the cost of failure resulting from a particular step in the process is called ________.
Q3) Quality inspection performed during the production process is called ________.
Q4) p control charts are used with variable measurements.
A)True
B)False
Q5) Concluding that a process is stable means only ________ variation is present in the process.
Q6) The control chart used to measure the proportion defective is called the u chart.
A)True
B)False
Q7) Five points in sequence,either above or below the mean are called ________.
Page 17
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Chapter 15: Lean and Six Sigma Management and Leading Change
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76 Verified Questions
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Sample Questions
Q1) The practice of "producing a little bit of everything,everyday" attained by making setup times short is known as ________.
Q2) The creator of an approach to quality management that includes identifying a group of seven wastes is ________.
Q3) Reducing waste in a methodical manner to optimize a process is known as ________.
Q4) The defect rate in a Six Sigma process is about ________ per million parts.
Q5) The restrictor in an automobile gas tank that will not allow pumping the wrong type of fuel in your tank (e.g.pumping diesel fuel in a gasoline tank)is an example of A)kanban. B)kaizen.
C)jidoka. D)poka yoke.
Q6) What are Quality Circles? How do they help in improving processes?
Q7) N=4 is a form of a lean acceptance sampling technique. A)True B)False
Q9) What is single sourcing? Page 18
Q8) Fast improvement focussing on a finite problem is known as ________.
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Page 19