Business Process Management
Solved Exam Questions
Course Introduction
Business Process Management (BPM) explores the methods and strategies organizations use to design, execute, monitor, and optimize their core business processes. This course provides a comprehensive overview of process modeling, analysis, reengineering, and automation with the goal of achieving operational efficiency and effective workflow in various organizational settings. Students will learn how to identify process improvement opportunities, leverage technologies like workflow systems and robotic process automation (RPA), and align business processes with organizational strategy. The course combines theoretical foundations with practical applications, including case studies and BPM tools, to equip students with skills to drive continuous process improvement in dynamic business environments.
Recommended Textbook
Principles of Supply Chain Management A Balanced Approach 4th Edition by
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14 Chapters
822 Verified Questions
822 Flashcards
Source URL: https://quizplus.com/study-set/3028 Page 2
Joel D. Wisner
Chapter 1: Introduction to Supply Chain Management
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148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/60211
Sample Questions
Q1) In order to provide more comprehensive delivery service,some freight-only airlines have invested in developing their own motor carrier fleets to provide full door to door service delivery.
A)True
B)False
Answer: True
Q2) The transportation legislation that created the Interstate Commerce Commission (ICC)was which of the following:
A)Interstate Commerce Act
B)Motor Carrier Act
C)Granger Laws
D)Interstate Initiation Act
Answer: A
Q3) Cost management is no longer an integral part of purchasing and supply chain management.
A)True
B)False
Answer: False
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Chapter 2: Purchasing Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Which of the following illustrates Forward Vertical Integration?
A)Microsoft starting a new division that designs and manufactures clothing
B)Ford automotive buying additional machines for production
C)Subway sandwich company buying a bakery to make the bread for their sandwiches.
D)Sony buying trucks to deliver their finished goods inventories to their customers' warehouses
Answer: D
Q2) Total Cost of Ownership does NOT consider which of the following factors?
A)Purchase order costs
B)Freight costs
C)Payment terms
D)Tooling costs
Answer: A
Q3) The Total Cost of Ownership Concept does NOT include quantitative factors.
A)True
B)False Answer: False
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Page 4
Chapter 3: Creating and Managing Supplier Relationship
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Companies consider outsourcing more and more parts when it becomes increasingly more difficult to:
A)Find suppliers to do business with
B)Reward quality suppliers
C)Achieve further cost savings internally
D)Monitor supplier performance
Answer: C
Q2) Which of the following is TRUE?
A)SRM software modules are very affordable (less than $50,000) and can be implemented with a week.
B)ISO 75000 is the supplier award given to the highest rated supplier in Japan.
C)The key to successful partnerships is developing performance measures with weights greater than 3.50.
D)Continuous improvement and change management are both keys to building successful partnerships.
Answer: D
Q3) ISO 14000 is a family of international standards for environmental management. A)True
B)False
Answer: True
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Chapter 4: Ethical and Sustainable Sourcing
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Developing a collaborative negotiation infrastructure include four steps: building a preparation process,develop a negotiation database.Design a negotiation launch process,and institute a feedback mechanism.
A)True
B)False
Q2) It is considered unethical for a firm to intentionally buy from women-owned businesses.
A)True
B)False
Q3) Ethical sourcing policies should NOT include determining where all purchased goods come from and how they are made.
A)True
B)False
Q4) The following term refers to an act that creates the greatest good for the greatest number of people:
A)Rights and duties
B)Corporate responsibility
C)Utilitarianism
D)Social sustainability
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Chapter 5: Demand Forecasting
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) The equation for a simple linear regression that saw sales averaging $225,000 over the last ten periods,and advertising budgets averaging $3,000 over the last 10 periods is:Y = 3250 + 120xThis indicates that a $1 increase in advertising will increase sales by:
A)$3370
B)$250
C)$120
D)$1875
Q2) Associative forecasting methods are based on opinions and intuition.
A)True
B)False
Q3) The following are all common qualitative forecasting models EXCEPT:
A)Jury of Executive Opinion
B)Trend Variation
C)Delphi Method
D)Sales Force Composite
Q4) List and describe two types of qualitative forecasting methods.
Q5) What is a tracking signal? How can managers use the information provided by the tracking signal to improve the quality of forecasts?
Q6) Explain the key challenges of CPFR implementation.
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Chapter 6: Resource Planning Systems
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52 Flashcards
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Sample Questions
Q1) MRP is the production planning system intended to develop long-range plans (more than a year away)concerning product families manufactured by the organization.
A)True
B)False
Q2) Your boss just came to the lunch.During the lunch he had a discussion with some business partners concerning modern organizational information systems.The boss' basic question to you was,"Do you think our company needs an ERP system?" Obviously,without knowing the details of this company or the industry in which it operates,it would be difficult to provide a detailed answer to this question.Your new project may take days,weeks,or even months to answer accurately,but before you begin your research you should develop a short but detailed outline for a paper that will inform the boss about the basics of ERP,the advantages of ERP,as well as the disadvantages of ERP.Answer some of these questions within your outline/answer: What is ERP?
Why should the organization get an ERP system?
Why might the organization not want to get ERP?If we did get an ERP system what would be required for successful implementation?
Q3) What is ERP? Why was it developed?
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Chapter 7: Inventory Management
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52 Verified Questions
52 Flashcards
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Sample
Questions
Q1) In the Economic Manufacturing Quantity model,the annual consumption rate must be higher than the annual production rate.
A)True
B)False
Q2) The (s,S)continuous review inventory system orders the same quantity Q when physical inventory reaches the reorder points.
A)True
B)False
Q3) Use this information below to calculate the optimal order quantity:Annual demand for backpacks is 43,000 unitsThe cost to place an order is $220The per unit cost of the item is $60.00The annual holding rate is 37.5%Choose the closest answer.
A)920 units
B)250 units
C)710 units
D)830 units
Q4) Dependent Demand must be forecasted based on market conditions.
A)True
B)False
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Chapter 8: Process Management - Lean and Six Sigma in
the Supply Chain
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) A type of card called a kanban is used to signal when a process is out of control in the production process.
A)True
B)False
Q2) The primary design objective with lean layouts is to reduce wasted movements of workers,customers,and/or work-in-process.
A)True
B)False
Q3) The Quick Response program,developed in the 1980's,was an offshoot of the following supply chain concept:
A)Efficient Consumer Response
B)Six Sigma
C)Just-in-Time
D)Cross Docking
Q4) Organizations practicing lean production often increase their inventory levels in the long-run in order to create a cushion against variability so that they can investigate and eliminate the weaknesses of their system.
A)True
B)False
10
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Chapter 9: Domestic Usand Global Logistics
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Efficient supply chain management distribution requires that modern warehouses concentrate their efforts on a wide array of warehousing and distribution functions like storing purchases,work in progress inventories,and finished goods inventories,receiving shipments,breaking down shipments,repackaging,and the distribution of components.
A)True
B)False
Q2) According to the text,a warehouse location strategy that proposes locating a warehouse closest to the sources of supply is referred to as:
A)Market positioned strategy
B)Supply positioned strategy
C)Product positioned strategy
D)Intermediately positioned strategy
Q3) Limitations of air carrier transport include cost and airport accessibility.
A)True
B)False
Q4) List and explain three capabilities of lean warehousing.
Q5) Does risk pooling favor a centralized or decentralized warehousing system? Why?
Q6) a.Explain Warehouse Management Software (WMS).b.Discuss the benefits of WMS.
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Chapter 10: Customer Relationship Management
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Define THREE of the goals of the common CRM program.How does CRM software attempt to achieve each of these goals?
Q2) All of the following are recommended for designing and implementing a successful CRM program EXCEPT:
A)Support from the firm's top executive
B)Expect employees to 'learn on the job' and adapt their way of working
C)Knowledge of the tools available to aid in CRM
D)Continuous awareness of customers' changing requirements
Q3) Up until now CRM has been very effective for most companies because it has focused on building customers' trust and loyalty,ultimately building a strong relationship with the customer through programs that make it easy for the customer to return products and get information from people inside the organization.
A)True
B)False
Q4) A good CRM program is only good if it is successfully implemented.Describe three important elements a firm should consider when designing and implementing a CRM program.
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Chapter 11: Global Location Decisions
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52 Flashcards
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Sample Questions
Q1) A list of quality-of-life factors would most likely include proximity to customers,proximity to suppliers,tariff rates,and currency stability.
A)True
B)False
Q2) According to the text,when the location of a factory is dictated by low production costs,fairly developed infrastructure and availability of skilled workers the factory is referred to as a(n):
A)Offshore factory
B)Source factory
C)Server factory
D)Lead factory
Q3) Using the weighted-factor rating model,the location with the lowest total weighted score is the recommended location.
A)True
B)False
Q4) Startup and other smaller firms do not typically benefit from locating in cluster areas.
A)True
B)False
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Chapter 12: Service Response Logistics
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Which of the following strategies is being followed by a company that is based on creating a service that is considered to offer unique service elements for which customers may consider paying higher prices?
A)Focus Strategy
B)Differentiation Strategy
C)Cost Leadership Strategy
D)Exclusivity Strategy
Q2) In most services,customers are either directly or indirectly involved in the production of the service itself.
A)True
B)False
Q3) The average transaction at an automatic teller can be completed in 7.5 minutes and customers arrive at the average rate of one every ten minutes.On average,how many customers are there in line? (Choose the closest answer.)
A)4.000 Customers
B)0.300 Customers
C)3.000 Customers
D)0.375 Customers
Q4) Discuss four important issues involved in managing a global service.
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Chapter 13: Supply Chain Process Integration
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) RFID tags,which stands for Radio Frequency Identification tag,is a technology that will be used to gain real-time inventory information about the geographic location of a product in an effort to insure that shelves are full and that supply chains are issuing replenishment orders in a timely fashion.
A)True
B)False
Q2) The most basic security system should include procedures and policies for securing facilities,personnel,computer systems,and freight shipments.
A)True
B)False
Q3) Which of the following would be considered a Supply Chain Risk Management activity?
A)Increasing safety stock
B)Diversify the supply base
C)Utilize a supply chain IT system
D)All of these
Q4) Forward buying is when companies purchase very small amounts of inventory.
A)True
B)False
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Chapter 14: Performance Measurement Along the Supply Chain
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) With supply chains,performance measurement systems become much larger and are complicated by:
A)Push supply chains
B)Varied relationships, trust and interactions
C)Demand-driven supply networks
D)SCOR supply chains
Q2) Which of the following is a traditional performance measure?
A)Average safety stock levels
B)Overall total productivity
C)Number of suppliers who are quality certified
D)Number of product return per units sold
Q3) Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.
A)True
B)False
Q4) Briefly,explain why understanding the end customer is important to all supply chain parties in developing an effective performance measurement system.
Q5) Explain the difference between Total productivity and Single-factor productivity.
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