Business Process Management
Mock Exam
Course Introduction
Business Process Management (BPM) is a course designed to equip students with the knowledge and skills to analyze, design, implement, monitor, and optimize business processes within an organization. Emphasizing the role of BPM in achieving operational efficiency and effectiveness, the course covers key concepts such as process modeling, workflow automation, process improvement methodologies, and the integration of technology in supporting end-to-end business activities. Through case studies, practical exercises, and the use of BPM tools, students learn to identify process bottlenecks, measure performance, and drive organizational change aligned with strategic goals.
Recommended Textbook Operations Management in the Supply Chain Decisions and Cases 6th Edition by Roger G Schroeder
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16 Chapters
508 Verified Questions
508 Flashcards
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2
Chapter 1: The Operations Function
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Sample Questions
Q1) Why are environmental concerns and sustainability often addressed in the operations function?
Answer: Organizations are increasingly being asked to produce and deliver products and service while minimizing the negative impact on the global ecosystem and not endangering the ability to mee the needs of future generations.
Q2) Which one of the following would not generally be classified as an input in a university system?
A)Staff
B)Facilities
C)Knowledge
D)Research
Answer: D
Q3) Which of the following is not a contemporary theme in operations?
A)Globalization of Operations
B)Lean Operations
C)Quality Teams
D)Environmental Concerns and Sustainability
Answer: C
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Chapter 2: Operations and Supply Chain Strategy
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Sample Questions
Q1) Another term used for operations objectives is:
A)Order winners
B)Order qualifiers
C)Competitive priorities
D)Distinctive competence
Answer: C
Q2) At Disney,"making people happy" is an example of:
A)Operations Mission
B)Corporate Strategy
C)Business Strategy
D)Operations Strategy
Answer: B
Q3) The operation objectives of quality,cost,delivery,and flexibility are:
A)Mutually exclusive
B)Independent of each other
C)Connected
D)Unique
Answer: C
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Chapter 3: Product Design
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Sample Questions
Q1) Product design supports the business strategy.
A)True
B)False
Answer: True
Q2) Modular design involves:
A)Dividing the production process into separate work units
B)Dividing the products into product lines
C)Dividing the products into their similar components
D)Dividing the products into different cost categories
Answer: C
Q3) Value analysis:
A)Improves the usefulness of the product without increasing the cost
B)Reduces the cost of a product without reducing its usefulness
C)Both a and b
D)None of the above
Answer: C
Q4) Market pull is the best way to introduce new products.
A)True
B)False
Answer: False
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Chapter 4: Process Selection
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Sample Questions
Q1) In an assemble-to-order operation,the order penetration point is after fabrication and before final assembly.
A)True
B)False
Q2) A company makes necklaces with attached letters.Department A manufactures the necklace chains and letters ahead of demand.Department B assembles the necklaces for specific names when orders are received.Departments A and B are,respectively:
A)Make-to-stock,make-to-stock
B)Make-to-stock,assemble-to-order
C)Make-to-order,make-to-stock
D)Make-to-order,assemble-to-order
Q3) The key performance measure of a make-to-order process is the lead-time.
A)True
B)False
Q4) Hayes and Wheelwright argued that it is profitable for firms to operate along the diagonal of the product-process matrix.Justify the reason surrounding their argument.Can you think of situations in which firms could move away from the diagonal and yet remain profitable?
Q5) What are the six types of focus?
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Chapter 5: Service Delivery System Design
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Sample Questions
Q1) Co-routed services offer a larger amount of choices to customers than do customer-routed services.
A)True
B)False
Q2) Which of the following is NOT included in internal service quality in the service profit chain?
A)Workplace design
B)Job design
C)Employee selection
D)Product design
Q3) The customer is a part of the service delivery process and may introduce inefficiencies into the service delivery system.
A)True
B)False
Q4) A service guarantee:
A)Is like a product guarantee except that it is for a service
B)Specifies exactly what the service delivery system must provide
C)Builds loyalty
D)All of the above
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Chapter 6: Process-Flow Analysis
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Sample Questions
Q1) Which of the following is NOT a prerequisite to process flowcharting?
A)Identifying system boundaries
B)Identifying the manager overseeing the process
C)Identifying sequential flows
D)Identifying suppliers
Q2) Which of the following statements about Little's Law is NOT include?
A)Little's Law cannot be applied to service operations
B)Little's Law relates the average number of units in the system to average throughput time and average flow rate
C)Little's Law includes processing and waiting time
D)Little's Law assumes that the system is in steady state
Q3) Which of the following would NOT be changed due to process flow analysis?
A)Raw materials
B)Product or service design
C)Job design
D)Customers
Q4) A line of visibility separates the parts of a service that come in direct contact with customers from those that do not.
A)True
B)False
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Chapter 7: Lean Thinking and Lean Systems
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Sample Questions
Q1) A kanban system cannot be used in service industries.
A)True
B)False
Q2) If a work center has no empty kanban containers,the workers at the work center should do which of the following?
A)Continue to produce as much inventory as they can
B)Produce enough inventory to meet the following day's demand
C)Produce enough inventory to satisfy the master production schedule
D)Stop production
Q3) The ideal lot size for a lean system is:
A)Infinite
B)One
C)The capacity of the machine
D)Variable according to the production requirements
E)None of the above
Q4) Which of the following is NOT generally an element of a lean system?
A)Flexible workforce
B)Type II MRP system
C)Stable master schedule
D)Kanban pull system
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Chapter 8: Managing Quality
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Sample Questions
Q1) Availability refers to the length of time a product can be used before it fails.
A)True
B)False
Q2) Which of the following is NOT true about the cost of quality?
A)Cost of quality is actually the cost of poor quality
B)Increasing prevention cost increases appraisal,internal and external failure costs
C)Training cost is an example of prevention cost
D)Warranty is an example of external failure cost
Q3) Which of the following is NOT part of Deming's 14 points?
A)Cease dependence on mass inspection
B)Create constancy of purpose
C)End the practice of awarding business on the basis of price tag alone
D)Exhort the workers to improve the quality system
Q4) It is important to determine the quality of design even before producing the product.
A)True
B)False
Q5) Describe the relationship between control costs,failure costs,and overall levels of quality.
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Chapter 9: Quality Control and Improvement
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Sample Questions
Q1) The Chair of the Quality Department at Motorola University wants to construct a p-chart for determining whether the four faculty members teaching the course are in a state of control concerning the number of students who fail in the course.Accordingly,the Chair sampled 500 final grades from last year for each instructor,and computed the number of failures per instructor as 13,11,0,and 16 respectively.Compute the upper and lower standard control limits for this chart.
A)0.9500 and 0.0500
B)0.0600 and 0.1400
C)0.0388 and 0.0012
D)None of the above
Q2) For which of the following would a p-chart be used?
A)Monitor dispersion in sample data
B)Measure the number of defects per unit
C)Measure the central tendency
D)Measure the fraction defective
Q3) The C<sub>p</sub> measure requires the process to be centered for an accurate measure of process capability.
A)True
B)False
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Page 11
Chapter 10: Supply Chain Management
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Sample Questions
Q1) Which of the following statements is NOT true regarding supply chain operations?
A)All elements of the supply chain are interconnected and dependent on each other.
B)Demand changes by the end user can create a bullwhip effect in the supply chain.
C)With perfect information at all levels of the supply chain,there will not be a bullwhip effect.
D)Time lags in the supply chain serve to create fluctuations in orders and inventories.
Q2) How can a firm design and develop a more resilient supply chain?
Q3) The five measures of supply chain performance are:
A)Cost,quality,flexibility,delivery,and time
B)Cost,quality,time,delivery,and reliability
C)Inventory,quality,time,delivery,and flexibility
D)Inventory,cost,quality,time,and delivery
Q4) In supply chain improvement,it is often necessary to reduce the setup time of equipment dramatically so that smaller lots of the product can be economically produced.
A)True
B)False
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12
Chapter 11: Forecasting
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Sample Questions
Q1) Using a three-week moving average,what is your forecast for week 6?
A)30
B)35
C)32.5
D)25
Q2) A regression model is an example of which type of forecasting method?
A)Causal
B)Historical analogy
C)Qualitative
D)Life-cycle analogy
Q3) Which of the following is NOT true about Collaborative Planning,Forecasting and Replenishment (CPFR)?
A)The basic idea is to share forecasting information with the suppliers and customers in the supply chain.
B)It is best applied to a few customers representing the bulk of demand.
C)It creates visibility in the supply chain minimizing the occurrence of the bullwhip in supply chains.
D)It requires advanced forecasting tools such as Box-Jenkins to improve the forecasting accuracy.
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Page 13
Chapter 12: Capacity Planning
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Sample Questions
Q1) Aggregate Planning assumes that the facility decisions can be changed.
A)True
B)False
Q2) Facilities decisions:
A)Are medium-range capacity decisions
B)Should consider one of the five crucial questions of how much,how large,when,where,and what type
C)Constrain all other capacity decisions
D)Require planning for one year only
Q3) Demand management variables include:
A)Pricing,inventory,and advertising
B)Reservations,pricing,and advertising
C)Subcontracting,advertising,and pricing
D)Inventory,reservations,and pricing
Q4) A small capacity cushion:
A)Maximized utilization
B)Is used when capacity is inexpensive
C)Means that the cushion is 0%
D)Is a competitive disadvantage
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Chapter 13: Scheduling Operations
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Sample Questions
Q1) The theory of constraints (TOC)is:
A)A strategic technique primarily used to reduce waste
B)A strategic technique used to help firms effectively improve the rate at which raw materials are converted to finished goods and then money through sales
C)A strategic technique used to balance capacity across all resources
D)All of the above
Q2) Optimal sequencing rules have found widespread use in practice.
A)True
B)False
Q3) Which of the following is a performance measure for a Gantt chart?
A)Makespan
B)Machine utilization
C)Sum of the delivery times for each job
D)All of the above
Q4) Scheduling systems answer which all the following questions EXCEPT:
A)What delivery date do I promise?
B)How much will the schedule cost?
C)When should I start each particular activity or task?
D)How do I make sure that the job is completed on time?
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Chapter 14: Project Planning and Scheduling
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Sample Questions
Q1) The advantage(s)of the network method over the Gantt chart is (are)that:
A)The network method is easy to use and quite widely understood.
B)The network method shows precedence relationships more explicitly than Gantt charts.
C)Network methods are less costly to use.
D)All of the above
Q2) Controlling a project does NOT include:
A)Monitoring costs,time,and performance
B)Adhering to the budget
C)Correcting the plan as necessary
D)None of the above
Q3) Project management requires:
A)Scheduling,planning,and controlling
B)Quantitative skills
C)Behavioral skills
D)All of the above
Q4) A forward pass is required while computing the early start and early finish times of activities.
A)True
B)False
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Chapter 15: Independent Demand Inventory
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Sample Questions
Q1) Unlike a requirements philosophy of inventory management,a replenishment philosophy:
A)Calls for orders based on higher-level items
B)Applies to raw materials inventories
C)Is appropriate given independent demand
D)Causes demand to be dependent
Q2) Demand for an item is 10 units per week and delivery lead time is 3 weeks.The safety stock is known to be 11 units.Using a Q system,what is the reorder point (R)?
A)Less than 20
B)30
C)41
D)None of the above
Q3) A decrease in an item's lead-time will increase the amount of safety stock required to maintain a constant service level.
A)True
B)False
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Chapter 16: Materials Requirements Planning and ERP
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Sample Questions
Q1) Successful MRP implementation requires:
A)Management support,parts explosion,and adequate computer support
B)Marketing support,master schedule,and bill of materials
C)Management support,accurate data,and adequate computer support
D)None of the above
Q2) Which system specifies the output of the operations function?
A)Parts explosion
B)Bill of materials
C)Master scheduling
D)Capacity planning
Q3) A requirements-based system derives orders from:
A)Customer requests
B)Forecast
C)Bill of materials
D)Master schedule
Q4) When a company uses an ERP system,the different functional areas of the business will share a common database.
A)True
B)False
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