Business Process Management
Exam Practice Tests
Course Introduction
Business Process Management (BPM) explores the systematic approach to making an organizations workflow more efficient, effective, and adaptable to changing environments. The course covers foundational principles of BPM, key methodologies such as process mapping, modeling, analysis, redesign, automation, and continuous improvement. Students will learn to identify, document, and optimize core business processes using industry-standard tools and techniques. Emphasis is placed on aligning processes with organizational goals, improving customer satisfaction, and enhancing overall operational performance. Real-world case studies and practical exercises are incorporated to develop critical thinking and problem-solving skills necessary for successful BPM implementation in diverse organizational settings.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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17 Chapters
1314 Verified Questions
1314 Flashcards
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Page 2
Chapter 1: Information Systems and You
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) ________ is (are)often the most important part of an information system.
A) People
B) Processes
C) Hardware
D) Data
E) Software
Answer: A
Q2) What is the definition of MIS?
Answer: MIS is the development and use of information systems that help businesses achieve their goals and objectives.This definition has three key elements: development and use,information systems,and business goals and objectives.
Q3) Information technology only becomes useful when it is combined with the people and ________ components of an information system.
A) process
B) software
C) hardware
D) data
E) procedure
Answer: E
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Page 3
Chapter 2: Business Process Management and Decision Making
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) The stage in a decision making process where decision makers lay out various alternatives is called
A) decision analysis.
B) intelligence gathering.
C) alternatives formulation.
D) the choice step.
E) the review step.
Answer: C
Q2) For General Motors,the quantity of tire rims received would be an example of
A) communication.
B) knowledge.
C) data.
D) information.
E) resource.
Answer: C
Q3) While weather is an unstructured phenomenon,weather forecasting is an example of structured decision making.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Productivity, innovation and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Sustaining technologies are changes in technology that maintain the rate of improvement in customer value.
A)True
B)False
Answer: True
Q2) The bargaining power of customers is one of the competitive strategies identified by Porter.
A)True
B)False
Answer: False
Q3) Disruptive technologies introduce a very new package of attributes to the accepted mainstream products.
A)True
B)False
Answer: True
Q4) Switching costs are those associated with network switches.
A)True
B)False Answer: False
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Chapter 4: Hardware and Software
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) One ________ is equivalent to 1024 GB.
A) megabyte
B) gigaflop
C) gigabyte
D) terabyte
E) kilobyte
Q2) Volatile memory devices maintain their contents without the power being on.
A)True
B)False
Q3) What are the differences between volatile and nonvolatile memory? Give an example of each.Why is this important to know in business?
Q4) A byte is a group of 8 bits.
A)True
B)False
Q5) Describe how you would stay informed about changes in technology.
Q6) The type of CPU required will often depend on the type of computing done.
A)True
B)False
Q7) What is firmware?
Q8) Explain the functions of BIOS.
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Chapter 5: Database and Content Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) ________ is a formal name for a table.
A) File
B) Database
C) Collection
D) Metadata
E) Relation
Q2) A ________ is a column or group of columns that identifies a unique row in a table.
A) record
B) relationship
C) row
D) key
E) field
Q3) What is a database application?
Q4) MySQL is an open source DBMS product.
A)True
B)False
Q5) IBM makes a DBMS called SQL-Server.
A)True
B)False
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Chapter 6: Networks and Collaboration
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) A ________ is a set of rules that two communicating devices follow.
A) LAN
B) WAN
C) language
D) standard
E) protocol
Q2) Broadband connections typically have connection speeds
A) greater than 256 kbps.
B) less than 128 kbps.
C) less than 56 kbps.
D) less than 256 kbps.
E) great than 56 kbps.
Q3) Smartphones
A) are cellular phones.
B) are enabling new applications, such as T-commerce.
C) are enabling Internet connections through only Wi-Fi.
D) are small computers with a restricted variety of services.
E) have not seen any real agreement as to what they exactly are.
Q4) Describe how a VPN works.
Q5) What is the Domain Name System?
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Chapter 7: Competitive Advantage and Business Proces
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Systems that are designed to support activities across departmental boundaries are called
A) calculation systems.
B) functional systems.
C) cross-departmental systems.
D) inter-organizational systems.
E) operating systems.
Q2) The operations function handles order entry and inventory management.
A)True
B)False
Q3) A hotel that is experiencing a slow period could use a(n)________________ to market promotions to its best customers.
A) flyer campaign
B) general ledger program
C) twitter account
D) facebook page
E) integrated CRM application
Q4) What is a supply chain?
Q5) What is a CRM system?
Q6) What is an industry standard process?
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Chapter 8: Decision Making and Business Intelligence
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) A data mart is a data collection that is created to address the needs of a particular business function,problem,or opportunity.
A)True
B)False
Q2) Experts systems encapsulate knowledge and use if/then rules to support decisions.
A)True
B)False
Q3) A person's clicking behavior on the web is termed as their A) mouse trails.
B) webstream.
C) clickstream.
D) web tracks.
E) link journey.
Q4) Problematic data are termed missing values.
A)True
B)False
Q5) What is online transaction processing?
Q6) What is supervised data mining?
Q7) What is the purpose of business intelligence? What kind of BI tools are there?
10
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Chapter 9: E-Commerce, social Networking and Web 20
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Dell Computer engages in B2B,B2C and B2G online commerce.
A)True
B)False
Q2) Electronic exchanges are web sites that
A) sell goods and services at a large discount.
B) match buyers and sellers.
C) allow consumers to bid against one another online.
D) provide information for a fee.
E) store data from any person or business.
Q3) eBay.ca would be an example of
A) B2C nonmerchant ?e-commerce
B) B2G merchant ?e-commerce
C) B2B merchant?e-commerce
D) B2G merchant?e-commerce
E) B2G and B2B nonmerchant ?e-commerce
Q4) When a user modifies Google's My Maps,this is a Web 2.0 feature called mashups.
A)True
B)False
Q5) What is a mashup? Give an example of a mashup.
Q6) What is showrooming and what is the danger of showrooming to retailers?
Page 11
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Chapter 10: Acquiring Information Systems Through Projects
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) What are the different system conversion strategies and when are they appropriate?
Q2) Many development methods exist,including rapid application development (RAD),object-oriented systems development (OOD),and extreme programming (XP).
A)True
B)False
Q3) The main problem of the SDLC approach to systems development is the ________ nature of the process.This refers to the fact that each phase is meant to be completed and not repeated as the project moves on to the next phase.
A) drawn out
B) complex
C) continuous
D) waterfall
E) stop-and-start
Q4) Commercial-off-the-shelf (COTS)software will never fit organizational requirements exactly.
A)True
B)False
Q5) Why is it so difficult to estimate the costs of system development?
Page 12
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Chapter 11: Structure, governance and Ethics
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Graduating business students can be successful in the ICT industry,if they are
A) keeping up to date with information systems knowledge.
B) intimately familiar with the SOX Act.
C) ignoring information systems.
D) intimately familiar with the details of COBIT
E) familiar with issues facing information technology and can communicate.
Q2) What is information systems governance?
Q3) Green IT practices include using the "sleep" mode of your computer,recycling of computers,and buying energy-efficient electronics.
A)True
B)False
Q4) EPEAT is a tool based on ________ criteria that measure a product's efficiency and sustainability attributes.
A) 27
B) 30
C) 24
D) 25
E) 28
Q5) What is the Zachman Framework?
Q6) What are the three factors that make up the triple bottom line?
Page 13
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Chapter 12: Managing Information Security and Privacy
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Biometric authentication has been around for some time,and because of weaknesses is not likely to see much usage in the future.
A)True
B)False
Q2) Most anti-malware programs check e-mail attachments for malware code.
A)True
B)False
Q3) ________ to (for)the physical computers that run the DBMS and all devices that store database data should be carefully controlled.
A) References
B) Access
C) Design plans
D) Connections
E) Documentation
Q4) What is pretexting?
Q5) Bloggers have not yet had much of an impact on the main stream media.
A)True
B)False
Q6) What is an unauthorized data disclosure?
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) An external entity should be connected directly to a data store.
A)True
B)False
Q2) One of the added values a business process model provides is the notion of making individuals process aware.
A)True
B)False
Q3) List the rules that apply to combining shapes in data flow diagrams.
Q4) Scheduling employees to support an international figure skating contest would be an example of _____________ that could be mapped by a process modeling tool.
A) a process
B) a set of variables
C) a spreadsheet
D) payroll
E) security system
Q5) Data flow diagrams,UML and systems flowcharts are common process modeling techniques.
A)True B)False
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Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) The "Fill" capability in Excel can create more formulas with less work.
A)True
B)False
Q2) $B$4 is an example of a(n)
A) synchronous reference.
B) fixed reference.
C) asynchronous reference
D) relative reference.
E) absolute reference.
Q3) To increase a cells value by 10%,it is best to reference the cell with a value of 10% in the formula.
A)True
B)False
Q4) Another way of creating an absolute cell address is to use a(n)______.
A) absolute name
B) range name
C) cell reference
D) range reference
E) cell location
Q5) How does a user rename a worksheet tab?
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Chapter 15: Database Design and Entity Relationships
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) A 1:N relationship relates ________ record(s)to ________ record(s )in a database.
A) many, one
B) one, three
C) one, one
D) many, many
E) one, many
Q2) A data model should show how users see their "world".
A)True
B)False
Q3) A physical representation of a database is called a data model.
A)True
B)False
Q4) Tables are transformed into ________ to remove duplicate data and other problems.
A) regular design
B) normalized design
C) regular form
D) normal form
E) relational form
Page 17
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Why are queries so useful and how are they created in MS Access?
Q2) When creating a new table in Access,the primary key is set by clicking on the ________ icon.
A) drive
B) switch
C) exclamation mark
D) relationship
E) key
Q3) A primary key is indicated by a small key icon next to the field name in the design mode of the table.
A)True
B)False
Q4) In MS Access,the ________ data type is used to generate a unique primary key.
A) text
B) integer
C) currency
D) number
E) autonumber
Page 18
Q5) What are data entry forms used for and how are they created in MS Access?
Q6) What are reports used for and how are they created in MS Access?
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Page 19
Chapter 17: Understanding MS Project: Features and Functions
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Sample Questions
Q1) The default view of MS Project is the
A) resource sheet.
B) tasks view.
C) budgets view.
D) resource usage view.
E) Gantt chart view.
Q2) Subtasks are created and undone using the ________ keys.
A) ctrl
B) arrow
C) alt
D) tab
E) shift
Q3) When you create subtasks the tasks associated with those subtasks automatically get the
A) the duration of the longest subtask
B) the dependencies of the subtasks
C) the total of the subtasks' durations
D) the subtasks ancestors
E) the predecessors of the subtasks
Q4) What is a dependency between two tasks?
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