Business Process Analysis
Chapter Exam Questions
Course Introduction
Business Process Analysis explores the methodologies and tools used to evaluate, model, and improve organizational workflows. The course provides students with a practical understanding of how business processes align with organizational goals and strategies. Topics include process mapping, data collection, performance measurement, and the identification of inefficiencies and opportunities for innovation. Students learn to analyze current processes using industry-standard techniques, propose redesign solutions, and apply best practices to facilitate continuous improvement, quality assurance, and effective change management within a business context.
Recommended Textbook Systems Analysis and Design 4th Edition by Alan
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Page 2
Dennis
Chapter 1: The Systems Analyst and Information Systems Development
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Sample Questions
Q1) Becky is a systems analyst for Laswell Consulting.She is attending a three day intensive workshop on developing applications in php.What systems analyst skill is she working on?
A)Technical
B)Business
C)Analytical
D)Interpersonal
E)Ethical
Answer: A
Q2) Interviewing is generally done in the analysis phase of the SDLC.
A)True
B)False
Answer: True
Q3) The key person in the SDLC is the Project Manager.
A)True
B)False
Answer: False
Q4) What calculations are used in economic feasibility?
Answer: Return on investment;NPV - net present value of money;break-even analysis;cost/benefit analysis
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Chapter 2: Project Selection and Management
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Q1) A team of developers and customers are in close communication,with frequent communications,simplicity,feedback and courage.This would best describe:
A)The parallel development methodology
B)The waterfall development methodology
C)The iterative development methodology
D)The Extreme Programming methodology
E)The throwaway prototyping methodology
Answer: D
Q2) This factor is the number one influence on people's performance:
A)Motivation
B)Financial reward
C)Group-think
D)Scope creep
E)New technology
Answer: A
Q3) Scope creep is when somebody pours 'scope mouthwash' on you.
A)True
B)False
Answer: False
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Chapter 3: Requirements Determination
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Sample Questions
Q1) To make his interviewee at ease,Karolyn has decided on asking general questions first and then moving to more detailed questions.She is using a _________ interviewing structure.
A)Top down
B)Bottom up
C)Closed ended
D)Open ended
E)Probing
Answer: A
Q2) Moderate changes to existing processes falls under the _________ analysis.
A)Business Process Automation (BPA)
B)Business Process Improvement (BPI)
C)Business Process Reengineering (BPR)
D)Business Process Blue-skying (BPB)
E)Business Process Efficiency (BPE)
Answer: B
Q3) JAD stands for Joint Approval Design.
A)True
B)False Answer: False
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Chapter 4: Systems Analysis and Design
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Sample Questions
Q1) A 'temporal' trigger might be which of the following:
A)A patient calls to make an appointment with a doctor
B)The accounting department needs information for a report
C)The human resources department needs a tax withholding form to be filled out by a new employee
D)The date changes to the first day of the month
E)A new shipping of goods arrives and needs to be added to the inventory
Q2) Role-playing the use case with actual users is a good way to:
A)Identify the use case
B)Identify the major steps within each use case
C)Identify elements within steps
D)Confirm the use case
E)Identify the primary actor
Q3) Each use case has a name and a number.
A)True
B)False
Q4) Each use case contains a fairly complete description of all the activities that occur in response to a trigger event.
A)True
B)False
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Chapter 5: Process Modeling
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Q1) Data that might be in data bases or tables that is accessed in DFD diagrams is called:
A) Data base repository
B) Data table
C) Data flow
D) Data store
E) Data bank
Q2) Data that is moving from a process to another process is called a 'data flow'.
A)True
B)False
Q3) Chunxia is balancing her DFD.This means she is:
A) Making sure that all information presented at one level is accurately represented in the next level
B) Making sure that each data store has at least one input data flow and at least one output data flow
C) Making sure that each process has at least one input data flow and at least one output data flow
D) Making sure that all processes start with action verb phrases
E) Making sure that all data flows have noun names
Q4) What is the relationship between level 0 and level 1 DFD diagrams?
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Chapter 6: Data Modeling
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Q1) If an ERD gets too complex,it can be broken down into related subject areas.
A)True
B)False
Q2) When the analyst is evaluating a data model to ensure that all fields in a record depend fully on the entire primary key,which step of normalization is being performed?
A)base normal form
B)first normal form
C)second normal form
D)third normal form
E)cannot tell from the above information
Q3) Which of the following is NOT true about ERDs?
A)Special symbols are added to show high-level business rules
B)The diagrams are drawn in a sequential order - from top to bottom
C)Similar kinds of information are listed together in entities
D)ERD's are data modeling techniques
E)Lines are drawn to show relationships among the data
Q4) You have an entity called STUDENT.What attributes might you have?
Q5) How do you validate an ERD?
Q6) What is the relationship between ERDs,DFDs and CASE tools?
Page 8
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Chapter 7: Moving Into Design
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Q1) A department head is apprehensive as to what implementation system he should employ.The best method of ensuring a successful and efficient installation of the new systems would be to utilize an alternative matrix.
A)True
B)False
Q2) CRUD stands for Create,Redesign,Update and Deploy - and is a matrix of table functions in databases.
A)True
B)False
Q3) _______ repository entries are updated to reflect specific technology decisions as they are made.
A)DFD
B)Sequential
C)CASE
D)Hardware
E)None of the above
Q4) Highly skilled IS Professionals are easy to hire and retain.
A)True
B)False
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Chapter 8: Architecture Design
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Q1) An example of making an unstated norm explicit would be to make a field modifiable by a manager to represent the local format.
A)True
B)False
Q2) The cost differential between maintaining client-server applications and server-based applications cannot be offset with organizational experience.
A)True
B)False
Q3) Describe the difference between a thick and a thin client.
Q4) The scalability associated with Client-Server systems is:
A)Low
B)Low-Medium
C)High-medium
D)High
E)Very High
Q5) An example of an asymmetric encryption algorithm is public key encryption.
A)True
B)False
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Chapter 9: Dennis/wixom/roth
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Sample Questions
Q1) Shortcuts (like ctrl-C for cut,ctrl-V for paste,ctrl-A for select all)are more valuable to:
A)Business analysts
B)Systems analysts
C)Project manager
D)Novice users
E)Experienced users
Q2) A method that lets experienced users invoke a command with keystrokes is called:
A)Keystroking
B)Hot keys
C)Master keys
D)Function jumping
E)Command line
Q3) The ______________ defines the basic components of the interface and how they work together to provide functionality to users.
A)User Scenario plan
B)Layout schema
C)Consistency structure design
D)Interface structure design
E)Completeness diagrams
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Chapter 10: Program Design
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Sample Questions
Q1) Pseudocode is:
A)The same as structured English
B)A technique similar to structured English
C)A subset of the Java programming language
D)A coding environment sponsored by Oracle
E)The term for designing language prototyping screens with Visual Basic or HTML
Q2) Program Design
A)Is left to programming / development staff (not systems analysts)
B)Is done in the implementation phase of the SDLC
C)Is done with CASE tools that automate the various process models, data models and user interface design into Visual Basic code
D)Is done by analysts and then the design is passed on to programmers to code
E)Consists of icons, metaphors and structures
Q3) What is the difference between transaction structures and transform structures on a structure chart?
Q4) When creating the physical DFD,you may want to capture system information like date and time of update and user-id of the person who did the update.
A)True
B)False
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Chapter 11: Data Storage Design
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Q1) What is the CRUD matrix and why should it be updated in the data storage design activity? Give an example of who can "C","R","U" and "D" for a company and sample systems.
Q2) A type of relational database that is used extensively in data warehousing is:
A)Multidimensional databases
B)Visio databases
C)Brick-and-mortar databases
D)Stacking databases
E)More than one of the above
Q3) What is the difference between end-user databases and enterprise databases (and give at least one end-user database product and at least one enterprise database)?
Q4) Which is not a common data type?
A)Character
B)Text
C)Integer
D)Date
E)Video
Q5) What is the difference between files and relational databases?
Q6) What is the best ways to optimize access speed in relational databases?
13
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Chapter 12: Moving Into Implementation
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Sample Questions
Q1) There are two approaches to unit testing:
A)Alpha and beta
B)Yin and Yang
C)Numerical and alphabetical
D)Valid and invalid
E)Black-box and white-box
Q2) According to the textbook,which of the following is not a cause of project failure?
A)Flaws in analysis
B)Flaws in aesthetics
C)Flaws in user interface design
D)Flaws in database design
E)Flaws in developing correct system specifications
Q3) Frequently,code management systems are used that:
A)Require that modules be 'checked-in' and 'checked-out' from a development library
B)Verify that the code is in System Standard Form (SSF)
C)Show that physical ERDs have been correctly implemented by the logic
D)Build the code from CASE specifications
E)All of the above
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Chapter 13: Transition to the New System
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Q1) How can careful training help adoption of a new system?
Q2) Training should focus on how to use all the features of the system,not on what the users need to know to accomplish their jobs.
A)True
B)False
Q3) Kohl's department stores have sub-divided the United States into twelve regions.Nancy has taken the lead on training users in a new accounting system.In order to get Nancy to train accounting users in each region,the implementation will be staggered from one region to the next as the staff receives their training.This is called 'pilot conversion'.
A)True
B)False
Q4) ____________ is usually the most technically complicated step in the migration plan.
A)installing hardware
B)installing telecommunications systems
C)installing software
D)motivating people to adopt the new system
E)converting data
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Chapter 14: the Movement to Objects
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Q1) Possibly the biggest hurdle to learning object-oriented approaches is:
A)The lack of textbooks
B)The slowness of processors
C)Lack of memory in laptops
D)The volume of new terminology
E)The lack of standards and agreement in the area
Q2) UML is a truly new methodology and will replace the traditional SDLC.
A)True
B)False
Q3) A(n)_________ is an instantiation of a class.
A)GUI
B)Object-Oriented Foundation
C)Object
D)Template
E)Prism
Q4) What are elements of a Behavioral State Machine Diagram?
Q5) A 'sequence diagram' shows the objects that participate in a use case and the messages that pass between them over time for one use case.
A)True
B)False
Page 16
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