Business Management
Study Guide Questions
Course Introduction
Business Management explores the foundational principles and practices involved in overseeing and organizing business operations. This course covers essential topics such as planning, leadership, organizational structure, decision-making, human resources, marketing, finance, and strategic management. Through case studies and real-world examples, students gain practical insights into how managers solve problems, motivate teams, and adapt to changing markets. By the end of the course, participants will have a comprehensive understanding of management functions and the competencies required to succeed in diverse business environments.
Recommended Textbook
Understanding Management 10th Edition by
Richard L. Daft
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15 Chapters
975 Verified Questions
975 Flashcards
Source URL: https://quizplus.com/study-set/1415
Page 2
Chapter 1: The World of Innovative Management
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) ______ refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.
Answer: Supply chain management
Q2) Weber's vision of organizations that would be managed on an impersonal,rational basis is called a(n)_____.
Answer: bureaucracy
Q3)
Acriticismofhumanrelationsmanagementisthatitignoresthesocialcontextandworkers'nee ds.
A)True
B)False
Answer: False
Q4) A manager forwards information to other organization members in the disseminator role.
A)True
B)False
Answer: True
Q5) List the three management skills necessary to perform effectively in organizations. Answer: Conceptual,human,and technical skills.
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Chapter 2: The Environment and Corporate Culture
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Sample Questions
Q1) Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees,placing high value on meeting the needs of employees.The company is known for its caring,family-like atmosphere.Which type of corporate culture does Roadtec possess?
A)Adaptability culture
B)Achievement culture
C)Consistency culture
D)Involvement culture
E)Matrix culture
Answer: D
Q2) If Johnson Lumber provides trees for Westvaco Paper Manufacturing,then Johnson Lumber is considered a supplier for Westvaco.
A)True
B)False
Answer: True
Q3) Companies in Quadrant A represent the high-performance culture.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Managing in a Global Environment
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Sample Questions
Q1) The Digitec company has recently decided to design and manufacture a laptop that retails for under $50,in an effort to make information technology available to people in places like rural Africa and rural India.This is known as what type of strategy?
A)Bottom of the pyramid strategy
B)Skimming the barrel strategy
C)Cream of the crop strategy
D)Top of the peak strategy
E)Base price strategy
Answer: A
Q2) As a first step into international business,which two countries are most companies going to today?
A)Russia and Japan
B)Sweden and Germany
C)China and India
D)Brazil and Philippines
E)Indonesia and Brazil
Answer: C
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Page 5
Chapter 4: Managing Ethics and Social Responsibility
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Sample Questions
Q1) _____ justice requires that rules should be clearly stated and consistently and impartially enforced.
Q2) Organizational _____ means that an organization pursues a positive human impact,moral goodness,and unconditional society betterment for its own sake.
Q3) Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics,law,or ethics?
A)Ethical
B)Economic
C)Legal
D)Discretionary
E)Stakeholder
Q4) The majority of managers operate at the preconventional level of personal moral development.
A)True
B)False
Q5) Briefly explain the justice approach to ethics and then explain the three types of justice.
Q6) Most managers operate at the _____ level.
Page 6
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Chapter 5: Planning and Goal Setting
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Sample Questions
Q1) Plans that define company responses to specific situations,such as emergencies,setbacks,or unexpected conditions are called _____ plans.
Q2) Executives acquire information about external opportunities and strengths from a variety of reports,including budgets,financial ratios,profit and loss statements,and surveys of employee attitudes and satisfaction.
A)True
B)False
Q3) A business activity that an organization does particularly well relative to its competition is known as a(n)_____.
Q4) The dog,according to the BCG Matrix,is a poor performer.
A)True
B)False
Q5) With a(n)_____ strategy,the organization aggressively seeks efficient facilities,pursues cost reductions,and uses tight cost controls to produce products more efficiently than competitors.
Q6) In what ways do plans and goals benefit an organization?
Q7) _____ assess what is important to the organization and how well the organization is progressing toward attaining its strategic goal.
Page 7
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Chapter 6: Managerial Decision Making
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Sample Questions
Q1) Bobby,a product manager,wants to increase the market share of his product.He is unsure about how to go about it,not knowing for sure how costs,price,the competition,and the quality of his product will interact to influence market share.Bobby is operating under a condition of:
A)risk.
B)ambiguity.
C)certainty.
D)uncertainty.
E)brainstorming.
Q2) What are the six steps in the managerial decision making process?
Q3) Making a choice is the most significant part of the decision-making process.
A)True
B)False
Q4) ______ means that decision-makers choose the first solution alternative that satisfies minimal decision criteria.
Q5) People with a(n)_____ style rely on information from both people and systems and like to solve problems creatively.
Q6) _____ means that all the information the decision-maker needs is fully available.
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Chapter 7: Designing Organization Structure
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Sample Questions
Q1) The distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated.
A)True
B)False
Q2) List the advantages of the virtual network structure.
Q3) The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.
A)True
B)False
Q4) Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager.
A)True
B)False
Q5) _____ is characterized by intangible outputs.
A)Service technology
B)Mass production
C)Large-batch production
D)Small-batch production
E)Continuous process production
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) What is organizational change and what are two major areas of change in organizations?
Q2) _____ is lack of information about future events.
Q3) _____ change is related to the organization's production process,i.e.,how the organization does its work.
Q4) List the five specific tactics that can be used to overcome employee resistance to change.
Q5) Two possible tactics for overcoming resistance to change are coercion and negotiation.
A)True
B)False
Q6) Which of the following is a characteristic of the large-group intervention model?
A)Results in incremental change
B)Learning for the small group
C)Addresses the entire system
D)Gradual time frame
E)Limited distribution
Q7) Describe the tactics for overcoming resistance to change.
Q8) Describe the five characteristics of creative people and organizations.
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Chapter 9: Managing Human Resources and Diversity
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Sample Questions
Q1) The invisible barrier that separates women and minorities from top management positions is known as the _____.
Q2) Sandra,a human resources manager at an advertising firm,is currently in the process of determining the value and worth of advertising executive positions within the agency.This is referred to as:
A)compensation.
B)rightsizing.
C)wage and salary surveying.
D)incentive pay.
E)job evaluation.
Q3) A(n)_____,rather than promoting a product or service,promotes the organization as a great place to work.
Q4) Stereotypes assume that all members of a group have the same characteristics. A)True
B)False
Q5) _____ is the hiring or promoting of applicants based on criteria that are not job relevant.
Q6) Define discrimination and affirmative action.
Q7) Name five dividends of workplace diversity.
Page 11
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Chapter 10: Understanding Individual Behavior
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Sample Questions
Q1) ______ is the ability to engage in self-regulating thoughts and behaviors to accomplish all your tasks and handle challenging situations.
Q2) Which of the following describes the last step in the perception process?
A)Observing information
B)Screening the information
C)Selecting what to process
D)Organizing the selected data into patterns
E)Transmitting the observed information
Q3) ______ means being conscious of the internal aspects of one's nature,such as personality traits,beliefs,emotions,attitudes,and perceptions,and appreciating how your patterns affect other people.
Q4) Locus of control refers to an individual's belief that he or she can successfully accomplish a specific task or outcome.
A)True
B)False
Q5) Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______.
Q6) Loyalty to and heavy involvement in one's organization is called ______.
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Chapter 11: Leadership
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Sample Questions
Q1) All of the following are interpersonal influence tactics,except:
A)help people like you.
B)develop allies.
C)rely on the rule of demand.
D)make use of higher authority.
E)ask for what you want.
Q2) Values associated with interactive leadership include personal confidence,exclusion,and independence.
A)True
B)False
Q3) _____ is the extent to which the leader is mindful of subordinates,respects their ideas and feelings,and establishes mutual trust.
Q4) Differentiate between a substitute and a neutralizer.
Q5) A contingency approach to leadership that links the leader's behavioral style with the task readiness of subordinates is called the _____.
Q6) _____ is the potential ability to influence the behavior of others.
Q7) A model of leadership that describes the relationship between leadership styles and specific organizational situations is called a(n)_____ approach.
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Chapter 12: Motivating Employees
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Sample Questions
Q1) Which of the following is the arousal,direction,and persistence of behavior?
A)Commitment
B)Motivation
C)Satisfaction
D)Rewarding behavior
E)Behavior modification
Q2) _____ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.
Q3) Extrinsic reward refers to the satisfaction a person receives in the process of performing a particular action.
A)True
B)False
Q4) List the five core job dimensions found in the job characteristics model.
Q5) _____ is the application of motivational theories to the structure of work for improving productivity and satisfaction.
Q6) The group of theories that explain how employees meet their needs and determine their success are called process theories.
A)True
B)False
Page 14
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Chapter 13: Managing Communication
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Sample Questions
Q1) Grapevine is a type of personal channel used in many organizations.
A)True
B)False
Q2) List the five types of upward communication.
Q3) Most managers spend 80 of their time telling and 20 percent asking,but it should be the other way around.
A)True
B)False
Q4) _____ communication is the lateral or diagonal exchange of messages among peers or coworkers.
Q5) The term _____ covers a broad range of applications,including wikis,blogs,content communities,and virtual social worlds.
Q6) _____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.
Q7) Social media does not include blogs and wikis.
A)True
B)False
Q8) Describe the three categories of horizontal communication.
Q9) To _____ a message is to select the symbols used to compose a message.
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Chapter 14: Leading Teams
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Sample Questions
Q1) Randy is a team leader at Welldrilling.net.His team is made up of fifteen co-workers.Recently,he has noticed a tendency for some team members to participate much less than others.They seem uninterested and content to let others do the work.This is called:
A)free riding.
B)reduced commitment.
C)power realignment.
D)the costs of coordination.
E)self-directed team.
Q2) Amber is a member of a work team at Buchanon Dance,Inc.She often attempts to help disagreeing parties reach agreement.This is an example of which socioemotional role behavior?
A)Compromise
B)Follow
C)Reduce tension
D)Harmonize
E)Summarize
Q3) During the _____ stage of team development,the major emphasis is on problem solving and accomplishing the assigned task.
Q4) What are the three key components of the author's definition of a team?
Page 16
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Chapter 15: Managing Quality and Performance
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Sample Questions
Q1) The systematic process of regulating organizational activities to make them consistent with the expectations in plans,targets,and standards of performance refers to organizational control.
A)True
B)False
Q2) A(n)_____ includes anticipated and actual expenses for each responsibility center and for the total organization.
Q3) Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.
A)True
B)False
Q4) A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called _____ budgeting.
Q5) Most organizations measure and control performance using qualitative financial measures.
A)True B)False
Q6) Discuss open-book management and the balanced scorecard.
Page 17
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