Business Information Technology Exam Solutions
Course Introduction
Business Information Technology explores the intersection between management and information systems, emphasizing how technology can be leveraged to solve business problems and improve organizational performance. This course covers key topics such as business process analysis, systems development, the role of data and databases, enterprise resource planning, and e-commerce. Students will learn how to evaluate, select, and implement information technologies that align with strategic business goals, as well as gain practical skills in using software tools commonly employed in modern enterprises. Through case studies and real-world examples, learners will develop a comprehensive understanding of how information technology drives innovation, efficiency, and competitive advantage in today's dynamic business environment.
Recommended Textbook
Electronic Commerce 10th Edition by Gary Schneider
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Page 2
Chapter 1: Introduction to Electronic Commerce
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Sample Questions
Q1) A(n)____ is an independent firm that offers connection and transaction-forwarding services to buyers and sellers engaged in EDI.
A)VAN
B)EFT
C)ERP
D)LAN
Answer: A
Q2) When conducting SWOT analysis, what are some of the questions that one should ask to identify strengths and weaknesses?
Answer: Strengths
What does the company do well?
Is the company strong in its market?
Does the company have a strong sense of purpose and the culture to support that purpose?
Weaknesses
What does the company do poorly? What problems could be avoided? Does the company have serious financial liabilities?
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Page 3
Chapter 2: Technology Infrastructure: the Internet and the
World Wide Web
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Sample Questions
Q1) Programs apply their routing algorithms to information they have stored in routing tables or ____________________ tables.
Answer: configuration
Q2) ____ determine how the sending device indicates that it has finished sending a message, and how the receiving device indicates that it has received the message.
A)Routers
B)Bridges
C)Protocols
D)Adapters
Answer: C
Q3) A(n)____ does not extend beyond the boundaries of a particular organization.
A)Internet
B)extranet
C)intranet
D)ARPANET
Answer: C
Q4) A computer ____________________ is any technology that allows people to connect computers to each computer.
Answer: network
Page 4
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Chapter 3: Selling on the Web
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Sample Questions
Q1) List five goals that businesses should meet when constructing a Web site, so that it successfully conveys an integrated image and offers information to potential customers.
Answer: To be successful in conveying an integrated image and offering information to potential customers, businesses should try to meet the following goals when constructing their Web sites:
1)Offer easily accessible facts about the organization,
2)Allow visitors to experience the site in different ways and at different levels,
3)Provide visitors with a meaningful, two-way (interactive)communication link with the organization,
4)Sustain visitor attention and encourage return visits, and
5)Offer easily accessible information about products and services and how to use them.
Q2) The ____________________ of a firm include its customers, suppliers, employees, stockholders, neighbors, and the general public.
Answer: stakeholders
Q3) The word portal means ____________________.
Answer: doorway
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Chapter 4: Marketing on the Web
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Sample Questions
Q1) A key element in any e-mail marketing strategy is to obtain customers' approvals before sending them any e-mail that includes a marketing or promotional message.
A)True
B)False
Q2) Companies have traditionally used ____ appeals in their advertising and promotion efforts to establish and maintain brands.
A)permitted
B)perceived
C)rational
D)emotional
Q3) A study conducted by McKinsey & Company examined the online behavior of 50,000 active Internet users and identified six different groups.Provide a brief description of the following categories: Simplifiers, Surfers, Connectors, and Sportsters.
Q4) The weighting of the factors that search engines use to decide which URLs appear first on searches for a particular search term is called search engine directory.
A)True
B)False
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Chapter 5: Business-To-Business Activities: Improving
Efficiency and Reducing Costs
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Sample Questions
Q1) A purchasing or logistics strategy that works this year may not work next year.
A)True
B)False
Q2) When companies integrate their supply management and logistics activities across multiple participants in a particular product's supply chain, the job of managing that integration is called ____.
A)supply chain management
B)procurement management
C)enterprise resource planning
D)total quality management
Q3) Some researchers who study the interaction of firms within an industry value chain are beginning to use the term "supply ____________________" instead of "supply chain."
Q4) In the past, most VANs did not require an enrollment fee.
A)True
B)False
Q5) A(n)____________________ has a password-protected entrance and offers negotiated price reductions on a limited selection of products-usually those that the customer has agreed to purchase in certain minimum quantities.
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Chapter 6: Social Networking, Mobile Commerce, and Online Auctions
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Sample Questions
Q1) Large companies sometimes have ____ who find buyers for unusable inventory items.
A)liquidation specialists
B)inventory specialists
C)accountants
D)auditors
Q2) William Vickrey won the 1996 Nobel Prize in Economics for his studies of the properties of ____________________ sealed-bid auctions.
Q3) The most successful consumer auction Web site today is eBay.
A)True
B)False
Q4) In English auctions, bidders risk becoming caught up in the excitement of competitive bidding and then bidding more than their private valuations.This phenomenon is called the ____________________.
Q5) What is the difference between an English auction and a Dutch auction?
Q6) Social networking sites are used in the political realm to discuss issues, plan strategies, and even arrange in-person meetings called mashups.
A)True
B)False
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Chapter 7: The Environment of Electronic Commerce: Legal,
Ethical, and Tax
Issues
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Sample Questions
Q1) People enter into contracts on a daily, and often hourly, basis.
A)True
B)False
Q2) State courts have ____________________ jurisdiction over issues governed by state laws.
Q3) ____ is the idea that those subject to laws should have some role in formulating them.
A)Jurisdiction
B)Effect
C)Legitimacy
D)Notice
Q4) In the physical world, geographic boundaries rarely coincide with legal and cultural boundaries.
A)True
B)False
Q5) Non-U.S.corporations and individuals cannot be sued in U.S.courts if they conduct business or commit tortious acts in the United States.
A)True
B)False
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Chapter 8: Web Server Hardware and Software
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Sample Questions
Q1) In a client/server architecture, an optional ____ is sometimes used to pass bulk information to the server.
A)request line
B)request message
C)entity body
D)request header
Q2) Some servers are connected through a router to the Internet.
A)True
B)False
Q3) A(n)____ file is a file on a Web site that is not linked to any page.
A)lost
B)index
C)orphan
D)independent
Q4) A computer must have a(n)____________________ to run programs.
Q5) ____________________, a programming language produced by Sun, can be used to produce dynamic Web pages.
Q6) A(n)____________________ utility program examines each page on a Web site and reports on any URLs that are broken, seem broken, or are in some way incorrect.
Page 10
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Chapter 9: Electronic Commerce Software
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Sample Questions
Q1) A(n)____________________ stores information about items in a database, usually on a separate computer that is accessible to the server that is running the Web site itself.
Q2) Large information systems that store the same data in many different physical locations are called ____ information systems.
A)centralized
B)distributed
C)dispersed
D)component
Q3) One of the advantages of IBM WebSphere is that no programming experience is required to use the software, since it is entirely GUI based.
A)True
B)False
Q4) Today, the main mall-style CSP that remains in business is eBay Stores.
A)True
B)False
Q5) ____________________ electronic commerce software provides tools for both B2B and B2C commerce.
Q6) What is the difference between shared hosting and dedicated hosting?
Page 11
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Chapter 10: Electronic Commerce Security
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Sample Questions
Q1) ____ refers to preventing unauthorized data modification.
A)Integrity
B)Secrecy
C)Necessity
D)Completeness
Q2) ____________________ is the general name for a procedure, either physical or logical, that recognizes, reduces, or eliminates a threat.
Q3) Cookies can be placed on the client computer by the Web server site, in which case they are called ____________________ cookies.
Q4) ____ is the protection of computer assets from unauthorized access, use, alteration, or destruction.
A)Computer security
B)Computer risk
C)Access security
D)Logical security
Q5) Digital certificates never expire.
A)True
B)False
Q6) ____________________ cookies exists until the Web client ends the connection.
Page 12
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Chapter 11: Payment Systems for Electronic Commerce
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Sample Questions
Q1) Banks have been working for years to develop technologies that will help them reduce the ____, which is the delay that occurs between the time that a person writes a check and the time that check clears the person's bank.
A)fluctuation
B)interval
C)drift
D)float
Q2) Although several companies have attempted to find a better way to do online payments, ____________________ has prevailed not only because it was an early entrant, but because it performed as well as any of its challengers.
Q3) What is the difference between a credit card and a charge card?
Q4) Using electronic cash provides an audit trail.
A)True
B)False
Q5) Businesspeople often use the term ____________________ as a general term to describe all types of plastic cards that consumers use to make purchases.
Q6) A(n)____________________ card can store about 100 times the amount of information that a magnetic strip plastic card can store.
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Chapter 12: Planning for Electronic Commerce
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Sample Questions
Q1) A(n)____ is a company that offers start-up companies a physical location with offices, accounting and legal assistance, computers, and Internet connections at a very low monthly cost.
A)early outsource firm
B)incubator
C)call center
D)venture capital firm
Q2) ______________________________ techniques provide a quantitative expression of whether the benefits of a particular investment exceed their costs.
Q3) ____________________ creators are responsible for writing original content for Web sites.
Q4) What is the purpose of an incubator?
Q5) Venture sponsors provide all or most of the startup funds.
A)True
B)False
Q6) Project management was developed by IBM.
A)True
B)False
Q7) Stock is sold to the public in an event called a(n)_________________________.
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