Business Information Systems
Textbook Exam Questions
Course Introduction
Business Information Systems explores the role of information technology in supporting and transforming business operations, decision-making, and strategic goals. The course covers foundational concepts such as system components, data management, and business process integration, along with hands-on applications in areas like databases, enterprise resource planning (ERP), and e-commerce. Students will analyze how organizations leverage information systems for competitive advantage, efficiency, and innovation, while also addressing issues related to security, ethics, and the impact of emerging technologies in the modern business landscape.
Recommended Textbook
Experiencing MIS 5th Edition by
David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) Which of the following characteristics would weaken a password?
A) containing a complete dictionary word
B) containing both upper- and lowercase letters
C) containing the numbers 9 and 3
D) containing three special characters
Answer: A
Q2) In a job interview,Roy is asked to use a product that he has never used before and is not familiar with: Which of the following skills is the interviewer trying to test?
A) systems thinking
B) abstract reasoning
C) collaboration
D) ability to experiment
Answer: D
Q3) If you are provided with an unfamiliar program and are asked to use it,you are being tested on your ability to effectively collaborate.
A)True
B)False
Answer: False
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Chapter 2: Business Processes information Systems and Information
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Q1) The quality of thinking determines the quality of the information that is produced.
A)True
B)False
Answer: True
Q2) Which of the following statements is true about business process modeling notation?
A) Sequence flows are indicated by dashed lines.
B) Data flows are indicated by solid labeled lines.
C) A subprocesss is indicated by a rectangle with a circle inside it.
D) The medium of data delivery is unimportant in a BPMN diagram.
Answer: D
Q3) The software and procedure components of the IS framework are both ________.
A) actors
B) sets of instructions
C) the outermost components
D) bridges between the human side and the computer side
Answer: B
Q4) Briefly describe data flows.
Answer: In a BPMN diagram,the medium of the data delivery is also unimportant.
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Q1) A business that selects a differentiation strategy will always structure itself around least-cost activities.
A)True
B)False
Answer: False
Q2) Jupiter Shop is an online store: Customers have to create an online account to purchase products: The purchased products are delivered free of cost: The address of delivery is stored,so that customers can choose the same address for future purchases: Jupiter Shop features seasonal discounts and exchange offers: It also accumulates redeemable points for regular shoppers: Which of the following statements describes the use of IS by Jupiter Shop to lock-in customers?
A) providing free home delivery
B) saving the delivery addresses
C) offering seasonal discounts
D) collecting feedback online
Answer: B
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Chapter 4: Hardware and Software
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Q1) The CPU keeps rarely used instructions in the cache.
A)True
B)False
Q2) What is virtualization?
Q3) Explain the four major nonmobile client operating systems and their functions.
Q4) Which of the following is true of a server?
A) It is used to send requests.
B) It can be accessed by not more than one user at a time.
C) It is typically accessed from another computer via a network.
D) It cannot process emails and Web sites.
Q5) One ________ is equivalent to 1,024 gigabytes.
A) petabyte
B) terabyte
C) megabyte
D) kilobyte
Q6) When you work on a spreadsheet program like Excel,the program is loaded into the cache for processing.
A)True
B)False
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Q7) Explain how computer programs are licensed to individuals and organizations.
Chapter 5: Database Processing
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Q1) Which of the following is true of the relational database processing model?
A) It supports very high transaction rates.
B) It can efficiently store files with large collections of bits.
C) It helps organizations store new data types such as images, audio, and videos.
D) It represents relationships with the help of foreign keys.
Q2) Which of the following is a drawback of the relational database processing model?
A) It utilizes an extensive amount of storage space.
B) It requires powerful processors to function.
C) It was never a natural fit with business documents.
D) It does not enable document piece-making via normalization.
Q3) The purpose of a database is to ________.
A) test and troubleshoot newly installed software
B) design the source code for computer programs
C) describe and build computer architectures
D) store lists of data involving multiple themes
Q4) In a database,columns are also called records.
A)True
B)False
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Chapter 6: The Cloud
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Q1) Which of the following is a difference between a virtual private network (VPN)and a virtual private cloud (VPC)?
A) Unlike a VPN, a VPC uses encrypted connections between the users and the server.
B) A VPN can be accessed over the Internet, but a VPC cannot be accessed over the Internet.
C) Unlike a VPC, a VPN connects users to an organization's internal IS.
D) A VPC provides the advantages of cloud storage, but a VPN by itself cannot provide these advantages.
Q2) Which of the following statements is true about the increase in popularity of cloud hosting?
A) Data communication is more expensive now than earlier.
B) Virtualization allows instantaneous creation of new virtual machines.
C) Internet-based standards have led to loss of flexibility in processing capabilities.
D) The technology prevalent in the 1960s was more favorable for the construction of enormous data centers.
Q3) Cloud-based hosting does not make sense for some organizations: Explain.
Q4) What is infrastructure as a service (IaaS)?
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Chapter 7: Organizations and Information Systems
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Q1) Functional information systems are information systems used by a single individual.
A)True
B)False
Q2) What are personal information systems?
Q3) EAI connects system "islands" via a new layer of software.
A)True
B)False
Q4) CRM systems vary in the degree of functionality they provide.
A)True
B)False
Q5) Information silos arise as a result of ________.
A) data integration across several information systems within an organization
B) the sharing of an inter-enterprise information system with several organizations
C) too many users depending on a single enterprise-wide information system
D) data being isolated in systems that are separated across different organizational levels
Q6) What is business process reengineering?
Q7) What are information silos?
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Chapter 8: Social Media Information Systems
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Q1) Explain the software component of social media information systems (SMIS)with respect to each of the three organizational roles.
Q2) A social media information system is an information system that supports the sharing of content among networks of users.
A)True
B)False
Q3) When confronted with contrary evidence,defenders of belief change their opinion.
A)True
B)False
Q4) Explain the data component of social media information systems (SMIS).
Q5) Defenders-of-belief communities are well-suited for activities that involve innovation or problem solving.
A)True
B)False
Q6) Google is an example of a social media application provider.
A)True
B)False
Q7) What are the six characteristics of Enterprise 2.0?
Q8) What is social CRM?
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Chapter 9: Business Intelligence Systems
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Q1) ________ refers to the level of detail represented by data.
A) Abstraction
B) Granularity
C) Dimensionality
D) Aggregation
Q2) With unsupervised data mining,analysts do not create a model or hypothesis before running the analysis.
A)True
B)False
Q3) The purpose of a ________ is to extract data from operational systems and other sources,clean the data,and store and catalog that data for processing by business intelligence tools.
A) data mart
B) data center
C) data room
D) data warehouse
Q4) What are the functions of a data warehouse?
Q5) What is data granularity?
Q6) What is data mining?
Q7) Differentiate between push publishing and pull publishing.
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Chapter 10: Information Systems Development
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Q1) Why is systems development difficult and risky?
Q2) What is systems development? How is it different from program development?
Q3) Olive Inc.,a chain of retail outlets,is converting its existing billing systems to a more robust online tool: In this process,the organization runs both the old and the new systems to compare their performances: In this case,the company is implementing the new system using ________ installation.
A) parallel
B) pilot
C) plunge
D) phased
Q4) The third phase of the systems development life cycle is the component design phase.
A)True
B)False
Q5) Explain the problems caused due to the systems development life cycle's waterfall nature.
Q6) What are patches and service packs?
Q7) Business analysts integrate the work of the programmers,testers,and users.
A)True
B)False
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Chapter 11: Information Systems Management
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Q1) The ________ group within the IS department manages the process of creating new information systems as well as maintaining existing information systems.
A) technology
B) operations
C) development
D) data administration
Q2) A user has the right to obtain the necessary computing resources to perform his or her work efficiently.
A)True
B)False
Q3) In organizations where primary information systems support only accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.
A) CEO
B) COO
C) CFO
D) CTO
Q4) What are the responsibilities of the technology office of a firm's IS department?
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Chapter 12: Information Security Management
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Q1) A(n)________ sits outside an organizational network and is the first device that Internet traffic encounters.
A) internal firewall
B) perimeter firewall
C) packet-filtering firewall
D) application firewall
Q2) Malware protection is an example of a technical safeguard.
A)True
B)False
Q3) With HTTPS,data are encrypted using the Secure Socket Layer (SSL)protocol,which is also known as ________.
A) File Transfer Protocol (FTP)
B) Simple Mail Transfer Protocol (SMTP)
C) Secure Shell (SSH)
D) Transport Layer Security (TLS)
Q4) Which of the following is a human safeguard against security threats?
A) backup and recovery
B) firewalls
C) physical security
D) procedure design
Page 14
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Q1) Operational decisions are almost always collaborative.
A)True
B)False
Q2) The fundamental purpose of the ________ phase of project management is to set the ground rules for the project and the team.
A) finalizing
B) starting
C) doing
D) planning
Q3) Which of the following tasks is performed during the starting phase of project management?
A) preparing archival documents
B) managing tasks and budget
C) establishing team rules
D) determining schedule
Q4) Why is information considered the most fundamental collaboration purpose?
A) Individuals can construct different perceptions of the same data.
B) All the members of a team usually conceive information in the same way.
C) Disclosing information may lead to unsuccessful collaboration.
D) Being informed restricts communication between members of a group.
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Explain the importance of Microsoft SharePoint in task management.
Q2) At time zero,a minimal collaboration tool set gives the most capability.
A)True
B)False
Q3) What is version management and why is it important?
Q4) The good collaboration tool set includes content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A)True
B)False
Q5) With the ________ collaboration tool set,a participant has the ability to conduct multiparty audio and video virtual meetings,and he/she will also have support for concurrent access to document,spreadsheet,and presentation files.
A) minimal
B) optimal
C) good
D) comprehensive
Q6) What are the three sets of collaboration tools?
Q7) Why should a team choose to use a collaboration information system?
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Chapter 15: Mobile Systems
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Q1) Native mobile applications only run on the operating system for which they are programmed.
A)True
B)False
Q2) In a ________ application,the browser provides a relatively consistent platform for the application.
A) virtual
B) native
C) thick-client
D) thin-client
Q3) Which of the following is an advantage of employees using their mobile systems at work?
A) cost savings
B) less risk of infection
C) lower compatibility problems
D) no real danger of lost or damaged data
Q4) The limits on native applications are usually budgetary and not technological.
A)True
B)False
Q5) What are mobile systems?
Page 17
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) Using the F2 function key is recommended when the user has a long value in a cell and needs to edit a letter or two without retyping the whole entry.
A)True
B)False
Q2) The real power of Excel lies in its amazing computational capability: Explain.
Q3) Which of the following is true about printing Excel spreadsheets?
A) Gridlines can only be viewed and not printed.
B) Print Preview is present in the Review tab.
C) Landscape orientation prints a worksheet upright.
D) An option allows only the highlighted cells to be printed.
Q4) The intersection of a row and a column on a spreadsheet is called a data point. A)True
B)False
Q5) In Excel,the INSERT tab is used to add pictures,graphs,and hyperlinks.
A)True
B)False
Q6) The VIEW tab is used to configure the appearance of Excel.
A)True
B)False
Q7) What is a spreadsheet?
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Chapter 17: Database Design
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Q1) In an entity-relationship (E-R)diagram,a line is used to represent a relationship between two entities.
A)True
B)False
Q2) Database practitioners classify tables into various ________ according to the kinds of problems they have.
A) entities
B) cardinalities
C) normal forms
D) attributes
Q3) Once the users have validated and approved the data model,it is transformed into a ________.
A) database design
B) requirement report
C) knowledge management system
D) data repository
Q4) The data integrity problem can occur only if data are missing.
A)True
B)False
Q5) What are the different types of relationships represented in a data model?
Page 19
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Chapter 18: Using Microsoft Access 2013
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Q1) Which of the following statements is true about naming a new database in Microsoft Access?
A) A user must type the name of his new database in the blank provided under File Name.
B) A user must select the name of his new database from the drop down list provided next to the File name.
C) Access opens the new database with the default name, database 1.
D) Access opens the new database with the default name, database A.
Q2) To create a report with data from two or more tables,we must use the ________.
A) Report Wizard
B) Navigation tab
C) Report Design
D) SharePoint lists
Q3) In Microsoft Access,different attributes are referred to as ________.
A) identifiers
B) keys
C) entities
D) fields
Q4) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
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Chapter 19: Using Excel and Access Together
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Q1) A pie chart can be created by selecting the Charts option from the Data tab in Microsoft Excel.
A)True
B)False
Q2) A user can readily create data entry forms,queries,and sophisticated and professional reports with the help of ________.
A) Microsoft Publisher
B) Microsoft Access
C) Microsoft Word
D) Microsoft Excel
Q3) Delimited text files cannot be imported into either Excel or Access.
A)True
B)False
Q4) In Excel,a single space character is used to separate the words in a name range.
A)True
B)False
Q5) Excel is superior to Access for tracking orders,inventory,equipment,and people.
A)True
B)False
Q6) What are delimited text files?
Page 21
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Chapter 20: Network and Cloud Technology
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Q1) Which of the following protocols allows secure data transmissions?
A) HTTPS
B) TCP
C) FTP
D) SMTP
Q2) Users can download data at a maximum speed of 10 Mbps using cable lines.
A)True
B)False
Q3) A(n)________ is a unique name that is affiliated with a public IP address.
A) tag
B) protocol
C) domain name
D) assigned name
Q4) Which of the following statements is true of service-oriented architecture (SOA)?
A) Work is assigned to Web servers based on their geographic proximity to the user.
B) SOA services are used only between the Web server and the users.
C) The number of database servers and Web servers should be in a certain ratio.
D) JavaScripts in Web pages can invoke services defined by a server application.
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) Which of the following is an example of a supply chain activity?
A) scheduling
B) sales prospecting
C) procurement
D) cash management
Q2) In midsized organizations,the IT staff is often isolated from senior management.
A)True
B)False
Q3) Which of the following statements is true of an ERP database?
A) An ERP solution contains the company's operational data.
B) A stored procedure is a computer program code stored within an ERP database that runs to keep the database consistent when certain conditions arise.
C) An ERP solution includes initial configuration data.
D) A trigger is a computer program code stored in an ERP database that is used to enforce business rules.
Q4) Stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
A)True
B)False
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Chapter 22: Supply Chain Management
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Q1) Inter-enterprise information systems vary in scope and complexity.
A)True
B)False
Q2) Profitability of a supply chain increases if all the organizations in the supply chain operate at their maximum profitability.
A)True
B)False
Q3) The bullwhip effect can be eliminated by planning inventory based on each organization up the supply chain.
A)True
B)False
Q4) Every supply chain has four basic components: suppliers,manufacturers,distributors,and retailers.
A)True
B)False
Q5) Each organization in a supply chain is an independent company,with its own objectives.
A)True
B)False
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) ________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.
A) Document management systems
B) Enterprise resource systems
C) Expert systems
D) Content management systems
Q2) Which of the following is a disadvantage of expert systems?
A) They cannot be updated to meet the changes in technology.
B) They cannot consist of more than one if/else rule.
C) It is difficult to introduce a new rule in the system.
D) The system's knowledge is available only to high-skilled experts.
Q3) Which of the following dynamic process activities involves determining what the communities an individual cares about are saying about him,and identifying the structure,goals,and dynamic of communities with which he wants to relate?
A) activate
B) sense
C) measure
D) engage
Q4) What are the alternatives to content management applications?
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Chapter 24: Database Marketing
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Q1) What is database marketing?
Q2) ________ shows how much the base probability increases or decreases when other products are purchased.
A) Lift
B) Support
C) Confidence
D) Cohesion
Q3) In market-basket terminology,a conditional probability estimate is referred to as ________.
A) support
B) cohesion
C) confidence
D) chance
Q4) In market-basket terminology,the ratio of confidence to the base probability of buying an item is called ________.
A) cohesion
B) support
C) confidence
D) lift
Q5) Describe the process of conducting RFM analysis.
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Chapter 25: Reporting Systems and OLAP
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Q1) Which of the following types of reports has the ability to sum,count,average,and perform other simple arithmetic operations on groups of data?
A) query reports
B) static reports
C) database reports
D) OLAP reports
Q2) A reporting system uses metadata to prepare and deliver reports to users on a timely basis.
A)True
B)False
Q3) Explain the different types of reports.
Q4) Describe online analytical processing.
Q5) The sales manager of a retail store wants a list of customers who have made more than three repeat purchases from the store: Which of the following operations of a reporting system would help the store manager obtain such a list?
A) categorizing
B) calculating
C) grouping
D) filtering
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Chapter 26: Geographic Information Systems GIS
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Q1) A geofence can be used to ________.
A) divide the earth into several north-south segments
B) place the locations on the surface of the earth onto a flat surface
C) estimate the boundaries of locations that are included in a map
D) protect company personnel who operate in dangerous locations
Q2) Which of the following users for GIS applications employs GIS to help solve a problem?
A) developers
B) field personnel
C) business intelligence users
D) operations personnel
Q3) Once created,vector maps scale perfectly.
A)True
B)False
Q4) A geographic information system (GIS)is an information system that captures,stores,analyzes,and displays ________ data.
A) geospatial
B) geosynchronous
C) geological
D) geometric
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Chapter 27: Systems Development Project Management
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Q1) What is the Project Management Body of Knowledge (PMBOK)Guide for project management?
Q2) ________ refers to a set of management policies,practices,and tools that developers use to maintain control over a project's resources.
A) Perceptual mapping
B) Coordination control
C) Critical path analysis
D) Configuration control
Q3) The time involved in a project can always be reduced by increasing cost.
A)True
B)False
Q4) In case of task dependencies in a project,all tasks must begin and end at the same time.
A)True
B)False
Q5) A(n)________ is a hierarchy of the tasks required to complete a project.
A) scatter plot
B) work breakdown structure
C) encryption algorithm
D) V-Model
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Chapter 28: Agile Development
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Q1) Why is the systems development life cycle (SDLC)losing credibility?
Q2) Why is the systems development life cycle (SDLC)called the waterfall method?
A) It does not return to a development phase that has been completed.
B) It uses feedback from team members to schedule tasks.
C) It delivers a working version of the product at frequent intervals.
D) It can be used only for projects on information systems.
Q3) Which of the following development methodologies is associated with the scrum process?
A) agile development
B) systems development life cycle
C) V-Model
D) rapid application development
Q4) Which of the following statements indicates why the SDLC is falling out of favor?
A) The system design is revised frequently.
B) It allows the team members to establish the project schedule.
C) It is risky, as no value is generated until the end of the project.
D) Systems requirements do not change during a project.
Q5) According to the scrum essentials,when is a project said to be done?
Q6) In a scrum,who is a product owner?
Page 30
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Chapter 29: Business Process Management
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Q1) Business process management (BPM)cannot be applied for nonprofit organizations.
A)True
B)False
Q2) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
Q3) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q4) Organizations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.
A)True
B)False
Q5) Which of the following is an example of a departmental scope?
A) supply chain management
B) enterprise resource management
C) accounts payable
D) customer relationship management
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Chapter 30: International Mis
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which of the following statements is true of the international business scenario?
A) After the dot-com bust, optical fiber was extremely scarce and expensive.
B) After the fall of the Soviet Union, the economies of Russia and Western Europe closed their markets to the world.
C) With the popularity of the Internet, the economies of North America and Europe became less integrated.
D) With the popularity of the Internet, the Chinese economy became more open to the world.
Q2) How do global information systems affect supply chain profitability?
Q3) The accelerator effect states that a dollar spent will contribute two or three dollars of activity to the economy.
A)True
B)False
Q4) What are the challenges of international information systems management?
Q5) To localize a computer program,all you need to do is hire a translator to convert it from one language to another.
A)True
B)False
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