Business Communication
Final Test Solutions
Course Introduction
Business Communication examines the principles and practices of effective communication within the contemporary business environment. This course covers key topics such as written and oral communication, professional correspondence, business presentations, intercultural communication, and the use of digital communication tools. Emphasis is placed on developing clarity, conciseness, and professionalism in messaging, as well as understanding the role of communication in teamwork, negotiations, and leadership. Through practical assignments and case studies, students will build the skills necessary to successfully convey ideas, facilitate collaboration, and drive decision-making in diverse workplace settings.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
Source URL: https://quizplus.com/study-set/3910 Page 2
Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/77832
Sample Questions
Q1) Organizational behavior is:
A)common sense.
B)a systematic approach to understanding human behavior.
C)only relevant for large businesses.
D)most important for executives.
Answer: B
Q2) In analyzing the data,the researcher notes that as employee absences increase,scores on performance evaluations decrease.This suggests
A)there is a correlation between employee absenteeism and employee performance.
B)employee absence causes poor performance.
C)employee absence is a reliable measure.
D)employee performance is a valid measure.
Answer: A
Q3) Les Schwab,the founder of Les Schwab Tires,Inc.,believed in treating employees like ____________.
Answer: family
Q4) Most of management research addresses causation.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/77831
Sample Questions
Q1) Research findings indicate which of the following statements about issues related to sexual orientation in the workplace is INCORRECT?
A)Disclosing one's sexual orientation is the key to better work attitudes for lesbian,bisexual,gay and transgender individuals.
B)Fear of disclosing sexual orientation and its possible negative consequences leads to lower job satisfaction among lesbian,bisexual,gay and transgender individuals.
C)Respect for diversity in sexual orientation can be shown by written company policies prohibiting discrimination based upon sexual orientation.
D)In firms with benefits programs extended to lesbians,bisexuals,gays and transgender individuals,discrimination based on sexual orientation is less frequent and job satisfaction is higher.
Answer: A
Q2) ______ ________ _ ___ _______ _________ ______ prohibits discrimination in employment on the basis of race,color,sex,religion or national origin.
Answer: Title VII of the Civil Rights Act
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4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/77830
Sample Questions
Q1) ________ are stable life goals that people have,reflecting what is most important to them.
Answer: Values
Q2) An applicant-matching software program would suggest which of the following personality traits would provide the best person-organization fit with a Wall Street firm?
A)risk aversion
B)risk-taking
C)flexibility
D)stability
Answer: B
Q3) The basketball coach says,"This team has to control its own destiny.You cannot be looking to other teams to lose so you can get into the play-offs.Only we can get ourselves into the tournament.We have to take care of our own house." The coach likely has _______ ________ ___ _________.
Answer: internal locus of control
Q4) When hiring individuals,companies are interested in two types of fit: __________________ and __________________.
Answer: person/job,person/organization
Page 5
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Chapter 4: Individual Attitudes and Behaviors
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/77829
Sample Questions
Q1) Which of the following statements regarding age and turnover is accurate?
A)Programming opportunities offered to new hires,such as orientation,often fail to reduce the turnover of this group.
B)Older individuals are more likely to turnover than younger individuals.
C)Individuals who have been on the job only a short period of time are unlikely to turnover because they just got the job.
D)Younger individuals have an easier time,overall,leaving a job than older individuals.
Q2) Attitude surveys conducted by companies produce more useful information if A)surveys are completed electronically.
B)the management is perceived as credible by employees.
C)past surveys were conducted but no action has resulted from them.
D)individual survey responses are made public.
Q3) Rosaline is the superintendent of a school district.A new board of directors,to whom she is responsible,has just been elected and the philosophical direction the board wishes to take varies from the direction Rosaline has taken the district over the past five years.Rosaline is going to tender her resignation.How can she do so gracefully?
Q4) When our __________ match the demands of the job,we tend to be more satisfied.
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Page 6
Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Analyzing Trader Joe's success using Herzberg's two-factor theory of motivation would suggest that
A)contextual factors,like being among the best paid employees in the retail industry,are the only reason for the firm's success.
B)content factors,like the collaborative atmosphere in each supermarket,are the only reason for the firm's success.
C)growth needs,like the autonomy of opening products for customer samples,are the only reason for the firm's success.
D)Contextual,content,and growth needs factors all help to contribute to Trader Joe's success.
Q2) Herzberg has been strongly criticized for his research finding that salary is a hygiene factor.Describe the nature of hygiene factors and how salary fits this category.What are the implications of this finding for managers in the workplace?
Q3) Compare and contrast Maslow's hierarchy of needs to Alderfer's ERG theory.
Q4) Maslow's hierarchy of needs and Alderfer's ERG theory are need-based theories of motivation.What are some key criticisms of Maslow's theory and how does Alderfer's theory modify that of Maslow?
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Chapter 6: Designing a Motivating Work Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) One technique to reduce the likelihood of unethical behavior resulting from goal setting is to create multiple levels of goals and distribute rewards according to the goals achieved rather than rewarding only those who reach the highest goal.
A)True
B)False
Q2) History suggests that one of the first incentive plans in place was when Napoleon promised 12,000 francs to anyone who could find a way to preserve food for the army.This is an example of a ____________.
Q3) Which of the following is true regarding the motivating potential of a job?
A)An employee whose expectation for his job is to pay the bills will have high growth strength.
B)Even though a job is designed with the express purpose of motivating individuals,some employees may not find the job motivational.
C)Career stage does not influence the importance of the five core characteristics.
D)Employees with high growth need strength will respond less favorably to jobs with high motivating potential.
Q4) Write a SMART goal.
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8
Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/77826
Sample Questions
Q1) Research on workplace stressors indicates
A)role conflict is the strongest predictor of poor performance.
B)when role ambiguity is low,new employees have a difficult time fitting into their new organizations.
C)role conflict hurts job performance,but role overload has little impact on job performance.
D)the fragmented fashion in which we work due to information overload impacts mental acuity and creativity.
Q2) Individuals with a strong social network are more stressed than individuals who do not have such networks because of the increased interpersonal demands of large social networks.
A)True
B)False
Q3) Americans enjoy much greater leisure time than their European counterparts.
A)True
B)False
Q4) Most American adults get the appropriate amount of sleep each night.
A)True
B)False
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Chapter 8: Communication
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/77825
Sample Questions
Q1) Nancy goes to work at her job at the university after the December holiday break.She opens her email and finds 312 emails after her vacation.Nancy is experiencing information overload.
A)True
B)False
Q2) Proxemics suggests that standing at an intimate distance to a colleague increases communication effectiveness.
A)True
B)False
Q3) Which of the following statements regarding communication and ethics is true?
A)Ethical,forthright communication by an organization should occur internally as well as externally.
B)During a crisis situation,a firm spokesperson's level in the organization is not relevant if the message is fair.
C)Executives should not change their communication style based on the culture of their audiences as this would make people think they are inconsistent and unreliable.
D)Exxon Oil is widely recognized as having been successful communicators during the Valdez incident.
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10
Chapter 9: Managing Groups and Teams
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163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/77824
Sample Questions
Q1) An organizational behavior class has students working in teams.The teams have a final paper due.Maria's group has divided the paper up into sections making each group member responsible for one section.Maria is responsible for integrating all those sections.The group is organizing these tasks by using
A)sequential interdependence.
B)pooled interdependence.
C)reciprocal interdependence.
D)outcome interdependence.
Q2) Which of the following statements characterize a group at the storming stage?
A)the group is competent,autonomous,and insightful.
B)the group's members are comfortable with each other and know where they fit in
C)the group members are argumentative.
D)group discussions are reflective and centered on learning from the past.
Q3) In which of the following situations would a team be needed?
A)Tasks to be performed are independent of one another.
B)The organization benefits from shared goals.
C)Few,specialized skills are required.
D)Goals are low in complexity.
Q4) A group's perception of its ability to successfully perform well is _________
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Chapter 10: Conflict and Negotiations
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/77823
Sample Questions
Q1) Describe two root causes of conflict at work.
Q2) In negotiations,Japanese negotiators tend to draw information from what is said as well as what is not said.
A)True
B)False
Q3) The closure phase of the negotiation process may include finding a final offer that is unacceptable and from which the party has walked away.
A)True
B)False
Q4) The conflict handling style in which people are highly assertive but low on cooperation is _______________.
Q5) The platinum rule of negotiations is to care for others enough to treat them the way they want to be treated.
A)True
B)False
Q6) The traditional "fixed-pie" approach where negotiators see the situation as a pie that has to be divided between them is an example of a(n)______________ negotiation strategy.
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Chapter 11: Making Decisions
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/77822
Sample Questions
Q1) Operational decisions are typically made by
A)managers.
B)top management teams.
C)employees throughout the organization.
D)CEOs.
Q2) If the goal of your decision making is to make the optimum decision or make the best choice,you should utilize
A)the bounded rationality model of decision making.
B)the intuitive decision-making model.
C)the creative decision-making model.
D)the rational decision making model.
Q3) American managers tend to value quick decision making while Chinese managers favor more reflective decision making.
A)True
B)False
Q4) Which of the following questions would require a tactical decision in response?
A)Should we takeover our competitor?
B)How should we market the new product line?
C)What should I say to the customers about our return policy?
D)How will I balance my master's degree workload with my work assignments?
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Chapter 12: Leading People Within Organizations
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) The key factor in the effectiveness of transformational leadership is A)trust.
B)creativeness.
C)extraversion.
D)charisma.
Q2) People-oriented behaviors are also called A)initiating structure.
B)consideration.
C)laissez-faire.
D)authoritarian.
Q3) _______________is the key factor in making transformational leadership more effective.
Q4) Initiating structure refers to task-based leadership behaviors. A)True
B)False
Q5) Leaders do not need to rely on the use of force to influence people. A)True B)False
Q6) ____________ may explain the relationship between being tall and being viewed as a leader.
Page 14
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Chapter 13: Power and Politics
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Punishing someone for noncompliance,as a parent does to a child when the child does not clean her room,is an example of __________ power.
Q2) Which of the following statements is correct about power distance?
A)Leaders in high power distance countries emphasize equality and opportunity for everyone.
B)In low power distance countries leaders are not to "stand out too much" from the rest of their firms.
C)Organizations in low power distance countries are more hierarchical in nature than in high power distance countries.
D)In high power distance countries formal review mechanisms are in place to give everyone a fair chance at pay raises.
Q3) A manager possesses ___________ power because he can provide you an increase in pay or a promotion.
Q4) Oprah Winfrey has tremendous charisma and is adored by many fans.Oprah has ____________ power.
Q5) Effective politics is about winning at all costs.
A)True B)False
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Chapter 14: Organizational Structure and Change
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/77819
Sample Questions
Q1) Conflict at various levels is a potential issue for matrix organizations.
A)True
B)False
Q2) Employees with a positive self-concept are better at coping with change.
A)True
B)False
Q3) Resistance to change is never a positive force for an organization.
A)True
B)False
Q4) Compliance refers to
A)going along with proposed changes with little enthusiasm.
B)the most negative reaction to a proposed change.
C)defending the change and encouraging others to give their support to the change as well.
D)being disturbed by changes without voicing those opinions.
Q5) Max has just been assigned to a project team after his organization restructured to a matrix organization.What kinds of advice could be offered him to help him deal with multiple bosses?
Q6) ____________structures are associated with reduced motivation and job satisfaction and a slower pace of decision making.
Page 16
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Chapter 15: Organizational Culture
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152 Verified Questions
152 Flashcards
Source URL: https://quizplus.com/quiz/77818
Sample Questions
Q1) The firm pays above average wages to its employees.Each employee is given at least two weeks of vacation and any time family matters arise and time is needed,flexible arrangements are made to facilitate the employee.Each Thanksgiving,a turkey is provided to each employee,$15 gift certificates are given for the Christmas holiday,and during the summer,the firm pays for each employee and one other individual to attend an expense-paid day at the local amusement park.This firm seems to be a(n)_________ company.
A)outcome-oriented
B)service-oriented
C)people-oriented
D)team-oriented
Q2) Name two dimensions of culture according to the organizational culture profile and provide an example for each.
Q3) If performance pressures increase too much,individuals begin to see their peers as competitors and short-term results become important,which can create unethical behaviors.
A)True
B)False
Q4) What is a counterculture and what is an example of it?
Q5) Describe two visual elements of a firm's culture and provide an example of each.
Page 17
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