Business Communication Exam Practice Tests
Course Introduction
Business Communication explores the principles and practices essential for effective communication within business settings. The course covers various forms of communication, including written, oral, and non-verbal, and emphasizes their roles in organizational success. Students learn to craft clear messages, deliver persuasive presentations, and engage in constructive interpersonal and group communication. Key topics include professional correspondence, intercultural communication, digital communication tools, and strategies for managing communication challenges in diverse business environments. The course also highlights ethical considerations and the importance of adapting communication styles to different audiences and contexts.
Recommended Textbook BCOM7 7th Edition by Carol M. Lehman
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14 Chapters
691 Verified Questions
691 Flashcards
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Chapter 1: Establishing a Framework for Business Communication
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Sample Questions
Q1) Chantell is the manager of the claims department in a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?
A)Upward communication
B)Downward communication
C)Horizontal communication
D)Lateral communication
Answer: B
Q2) Which of the following is true about downward communication?
A)It keeps management informed about the feelings of lower-level employees.
B)It involves risk to an employee and is dependent on trust in the supervisor.
C)It enables employees to learn about the quality of their job performance.
D)It helps management identify both difficult and potentially promotable employees.
Answer: C
Q3) The study of body language is known as chronemics.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Focusing on Interpersonal and Group Communication
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Q1) Meetings provide opportunitiesfor participants to enhance their credibility,and communicate impressions of power, competence,and status.
A)True
B)False
Answer: True
Q2) Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance.
A)True
B)False
Answer: False
Q3) In Total Quality Management (TQM) programs, the emphasis is on:
A)distributing the decision-making power throughout an organization.
B)limiting the role of each employee in an organization.
C)increasing functional and departmental boundaries.
D)motivating employees through traditional extrinsic incentives.
Answer: A
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Chapter 3: Planning and Decision Making
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Q1) Discuss in detail the concept of perception in a communication process. Answer: Perception is the part of the communication process that involves how we look at others and the world around us. It's a natural tendency to perceive situations from our own limited viewpoint. We use the context of the situation and our five senses to absorb and interpret the information bombarding us in unique ways. Individual differences in perception account for the varied and sometimes conflicting reports given by eye witnesses to the same accident. Our senses can be tricked when there is a difference in what we expect and what really is happening. For example, consider how your perception affects your ability to accurately or completely interpret an optical illusion. Perception of reality is also limited by previous experiences and our attitudes toward the sender of the message. We support ideas that are in line with our own and decide whether to focus on the positive or the negative of a situation. We may simply refuse to hear a message that doesn't fit into our view of the world.
Q2) Written defamatory remarks are referred to asslander.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Preparing Written Messsages
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Sample Questions
Q1) Passive voice enables:
A)placing greater emphasis on a writer's concerns.
B)subordinating an unpleasant thought or avoiding finger-pointing.
C)placing more emphasis on who did it than on what was done.
D)conveying ideas more vividly.
Q2) The first step in proofreading a document is to use the spell checker.
A)True
B)False
Q3) Business writers prefer simple, informal words that arereadily understood and less distracting than more difficult,formal words.
A)True
B)False
Q4) Graphs in a document:
A)organize large amounts of specific numeric data and facilitate analysis.
B)direct a receiver from one section of the document to another.
C)visually depict relationships within the data.
D)provide specific information rather than quick estimates.
Q5) Denotative words may be more easily misinterpretedthan connotative words.
A)True
B)False
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Chapter 5: Communicating Electronically
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Sample Questions
Q1) When Jack tried calling Steve, he received a prerecorded message requesting him to leave a message for Steve. This technology is an example of:
A)voice mail communication.
B)email communication.
C)instant messaging.
D)text messaging.
Q2) Similar to a blog in structure and logic, a wiki:
A)requires authorization to post content.
B)allows anyone to edit, delete, or modify content, even the work of previous authors.
C)permits users to post comments.
D)serves as a digital soapbox, providing a platform for airing opinions.
Q3) Which of the following is true of cellphone communication?
A)It significantly diminishes the ability to communicate when away from the office.
B)It improves performance among salespersons by improving their outreach to clients.
C)It prohibits radio frequencies that transmit voice signals to be picked up by other equipment.
D)It reduces costs when communicating with people located in several time zones.
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Chapter 6: Delivering Good- and Neutral-News Messages
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Q1) Ola Jensen has placed her first order with a company. Which of the following should the company send her to indicate that they have received her order?
A)A preprinted form letter
B)A routine message
C)An adjustment message
D)An acknowledgment message
Q2) Empathetic managers use goodwill messagesto build strong, lasting relationships with employees, clients, customers, and various other groups.
A)True
B)False
Q3) Which of the following suggestions should be used to make a form letter more personal
A)Use mass produced mailing labels.
B)Use a high-quality printer.
C)Use colloquialisms.
D)Use the inductive sequence.
Q4) Identify the use of memos and letters in communicating messages.
Q5) Which guidelines should be followed while writing an effective appreciation message
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Chapter 7: Delivering Bad-News Messages
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Q1) Which of the following statements is true about a counterproposal?
A)It increases the need to state the refusal directly.
B)It transitions the reader from the bad news to its reasoning.
C)It helps preserve the relationship with the receiver.
D)It always precedes the refusal.
Q2) Describe the legal implications for denying credit.
Q3) Melody is responding negatively to a request for a claim. Which of the following suggestions should she follow while composing her message to the customer?
A)Present reasons for the refusal objectively.
B)Voice the refusal without an explanation.
C)Emphasize the mistake of the customer.
D)Begin the letter with the negation of the claim.
Q4) Which of the following would be an appropriate closing sentence in a bad-news message?
A)We understand your disappointment in this decision.
B)We wish we could have helped you with regard to this matter.
C)Our sales representative will show you the samples in the coming week.
D)We trust that this explanation was satisfactory.
Q5) Show the ways in which a bad-news message can be ended on a positive note.
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Chapter 8: Delivering Persuasive Messages
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Sample Questions
Q1) As indicated by Maslow's need hierarchy, some people respond favorably to sales promotions that target their sense of belonging, their ability to be remembered, and their need to be appreciated. The needs that are being targeted are _____.
A)psychological needs
B)security needs
C)self-actualizing needs
D)safety needs
Q2) It is helpful to write very long paragraphs in persuasive messages to achieve the writer's persuasive purpose.
A)True
B)False
Q3) To overcome receiver resistance to a persuasive appeal, the price typically should be:
A)mentioned early in the message to avoid the impression of deception.
B)delayed in the message until reader benefits have been established.
C)implied or stated in terms of large units for the reader's benefit.
D)placed as a stand-alone in a simple sentence.
Q4) Describe persuasive communication within an organization.
Q5) Discuss the principles to be followed while preparing persuasive messages.
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Chapter 9: Understanding the Report Process and Research Methods
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Q1) Fazer Technologies Inc. distributed copies of its annual report to its stockholders. Fazer's annual report is an example of an _____.
A)informal report
B)analytical report
C)external report
D)internal report
Q2) Technicorp Electronics, a chain of stores selling electronics in the north-east region of the United States, is interested in determining whether they are paying their sales representatives an appropriate salary. They have decided to conduct a survey across electronics stores all over the north-east region of the United States to determine how well they are paying their employees. Limit and define the scope of the issues by answering the five Ws and writing a statement of purpose.
Q3) Reports that examine the buying habits of a group of teenagers at three-month intervals are examples of a longitudinal study.
A)True
B)False
Q4) Explain the difference between a finding, a conclusion, and a recommendation.
Q5) Describe the four steps in finding a solution to a business problem.
Page 11
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Chapter 10: Managing Data and Using Graphics
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Sample Questions
Q1) A line chart is an effective graphic for comparing housing prices in a particular state or region with housing prices in the United States over a five-year period.
A)True
B)False
Q2) Angela needs to produce a graphic for her employees that depicts the process of handling customer service complaints. When representing this type of data, she should ideally use a _____.
A)bar chart
B)flow chart
C)pictogram
D)pie chart
Q3) Extreme use of color, complicated symbols and art techniques, and unusual combinations of typefaces reduce the impact of the material presented.
A)True
B)False
Q4) What are the advantages of using graphics?
Q5) What questions should be asked to help determine whether using a graphic presentation is appropriate and effective in a written or oral report?
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Chapter 11: Organizing and Preparing Reports and Proposals
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Q1) The proposal written by a manager to introduce changes in a company is called a(n) _____.
A)solicited proposal
B)unsolicited proposal
C)external proposal
D)internal proposal
Q2) What is research credibility
How can you enhance your credibility as a researcher?
Q3) All report headings that are of the same level must be consistent in position, appearance, and grammatical construction.
A)True
B)False
Q4) Identify a feature that is focused upon in a short report.
A)Method
B)Index
C)Bibliography
D)Executive summary
Q5) Discuss the guidelines for preparing a proposal.
Q7) Describe the benefits of form reports. Page 13
Q6) Explain the significance and contents of an executive summary in a report.
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Page 14
Chapter 12: Designing and Delivering Business
Presentations
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Q1) Regina runs into her supervisor in the hallway and updates him on a current project on his request. Such a briefing is a type of oral briefing.
A)True
B)False
Q2) When discussing with a representative of your audience, what are the questions that you should seek answers for?
Q3) Using empathy, a presenter can effectively focus on thelistener as an individual ratherthan a stereotype of a specific culture.
A)True
B)False
Q4) Rajesh presented a lecture to the biology students at AMT University. However, his presentation was not well received by the audience. Which of the following actions of Rajesh is most likely to be the reason for the audience's reaction?
A)He did not use speech habits such as clearing the throat and coughing.
B)He used transition words to move from the body of the presentation to the closing.
C)He smiled and waited for the audience's applause.
D)He did not tie the closing to the introduction of the presentation.
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Chapter 13: Preparing Resumes and Application Messages
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Q1) In a résumé,a good job/career objective must:
A)be specific enough to be meaningful yet general enough to apply to a variety of jobs.
B)vary depending on the information identified in the analysis of self, career, and job.
C)include personal accomplishments and achievements.
D)include personal information that will strengthen your résumé.
Q2) Which of the following suggestions should be applied whilepreparing an employment video?
A)Avoid segments that reflect you in a variety of activities.
B)Do not watch the video after recording it.
C)Wear clothing that gaps and bunches when you sit.
D)Avoid long "talking head" segments.
Q3) An application message:
A)is designed to convince an employer that qualifications are adequate.
B)decreases the efficiency of the job selection process for the company and the applicant.
C)is persuasive and thus written deductively.
D)decreases your chances of locating potential openings.
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Page 16
Chapter 14: Interviewing for a Job and Preparing
Employment Messages
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Q1) Which of the following takes place in a series interview?
A)Interviewers explore unknown areas to determine an applicant's ability to speak comfortably about a wide range of topics.
B)Interviewers deliberately create anxiety to assess a candidate's ability to perform under stress.
C)Candidates meet individually with a number of different interviewers.
D)Applicants use a computer to provide answers to a list of carefully selected questions.
Q2) According to theEqual Employment Opportunity Commission (EEOC)and Fair Employment Practices Guidelines, what are the topics an employer should not introduce in an interview?
Q3) Gabrielle has to attend an interview for a position in sales. Which of the following would help her make a favorable first impression in the interview?
A)Siting erect and leaning forward slightly to express interest
B)Using the interviewer's first name to convey friendliness
C)Expanding her answers if the interviewer's eyes are glazing over
D)Sitting back and relaxing to appear in control of the situation
Q4) List five types of employment interviews and describe when each would be used.
Page 17
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