Business Communication Exam Practice Tests
Course Introduction
Business Communication explores the essential principles and practical skills necessary for effective communication in professional environments. The course covers key topics such as written and verbal correspondence, presentation techniques, intercultural communication, negotiation, teamwork, and the use of digital platforms in business settings. Students learn to craft clear messages, adapt their communication style to different audiences, and use communication strategies to solve problems and achieve organizational objectives. Through case studies, real-world scenarios, and interactive assignments, the course prepares students to navigate and excel in diverse business communication contexts.
Recommended Textbook
Business Communication 16th Edition by Carol Lehman
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19 Chapters
1308 Verified Questions
1308 Flashcards
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Page 2
Chapter 1: Establishing a Framework for Business Communication
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/26105
Sample Questions
Q1) Intrapersonal communication occurs when
A)two people are involved in the process.
B)teamwork dynamics contribute to the feedback.
C)individuals from two different organizations communicate effectively.
D)an individual processes information individually.
Answer: D
Q2) A supervisor on the night shift at a manufacturing plant is told to dump chemicals used in the refining process rather than dispose of them properly according to safety regulations.The owner of the company insists that the chemicals are not harmful to the environment,but the supervisor knows that the dumping is illegal.The supervisor believes that he will lose his job if he reports the problem to authorities at the Environmental Protection Agency.This is an example of which potential cause of unethical behavior?
A)obsession with personal advancement.
B)excessive emphasis on profits.
C)uncertainty about whether an act is wrong.
D)Unwilling to stand for what is right.
Answer: D
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Chapter 2: Focusing on Interpersonal and Group Communication
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Jakeel is a new sales representative with Sensations,Inc.He attends a regional sales meeting,followed by a reception.He converses with three new sales people and an hour later forgets their names.This is an example of the following bad listening habit:
A)Faking attention: he pretends to listen but misses the message.
B)Empathetic listening: he is unable to be objective because her emotions are in the way.
C)Stereotyping; the speakers did not meet his standards, so he prejudged them.
D)Failing to observe nonverbal aids: he does not take note of the body language of the sales reps.
Answer: A
Q2) According to Abraham Maslow,the desire to contribute through philanthropic channels is an example of satisfying
A)social needs.
B)safety needs.
C)self-actualizing needs.
D)ego needs.
Answer: C
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Page 4
Chapter 3: Planning Spoken and Written Messages
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76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/26107
Sample Questions
Q1) Which of the following sentences best expresses the receiver's point of view?
A)I want to take this opportunity to offer my congratulations on your recent promotion.
B)A promotion is always great news.
C)Congratulations on your recent promotion to regional manager.
D)I hear that congratulations are in order!
Answer: C
Q2) Both good-news and routine news messages follow the deductive pattern.
A)True
B)False
Answer: True
Q3) Which of the following statements is true of dysphemisms?
A)Dysphemisms are friendly references to a particular individual or group.
B)Dysphemisms direct attention to the real message and away from irrelevant emotional issues.
C)Some dysphemisms are common across regions, cultures, and occupations.
D)Dysphemisms can be complimentary if chosen carefully.
Answer: C
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5
Chapter 4: Preparing Spoken and Written Messages
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74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/26108
Sample Questions
Q1) Which of the following statements is FALSE concerning sentence and paragraph length in business writing?
A)A two-word sentence is acceptable, as is a 60-word sentence, as long as the message is clear.
B)While compound sentences should be used along with simple sentences, complex sentences should be avoided in business writing.
C)The first and last paragraphs are typically shorter than other paragraphs.
D)Paragraphs in business letters, memos, and e-mail messages are typically shorter than paragraphs in business reports.
Q2) From a managerial point of view,which is the BEST advice?
A)Leave proofreading to the administrative help.
B)Spot check documents for accuracy before signing them.
C)Read all documents carefully before signing them.
D)Key your own documents, even if you have administrative help.
Q3) Enumerated or bulleted lists
A)should be placed only in an appendix section of a business document.
B)detract from the flow of the written message.
C)can be used to add visual impact to items in a series.
D)result in too much wasted white space in a business document.
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Page 6
Chapter 5: Communicating Electronically
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Enumerated lists,bulleted lists,tables,graphs,and pictures can all be used in email messages to strengthen communication.
A)True
B)False
Q2) When using instant messaging,spelling and grammar matter less than when using e-mail.
A)True B)False
Q3) The ABC Corporation is concerned about the legal problems of email being used for evidence in litigation.Employees must adhere to strict email guidelines.Which of the following should NOT be one of ABC's guidelines for email usage?
A)Avoid writing emotionally charged emails.
B)Organize emails in folders and subfolders for quick retrieval.
C)Delete unneeded emails regularly to avoid clutter
D)Use email for private messages.
Q4) Government response to the threat of terrorism has resulted in erosion of privacy for Americans.
A)True B)False
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Chapter 6: Delivering Good and Neutral News Messages
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73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/26110
Sample Questions
Q1) Goodwill messages can be designed to build strong,lasting relationships among employees,clients,customers,and various other groups.
A)True
B)False
Q2) The impersonal nature of form letters makes them inappropriate for business purposes.
A)True
B)False
Q3) List the steps in the deductive outline used for good- and routine-news messages.Explain why the deductive outline is recommended for these messages.
Q4) When you provide credit information about another person,you have an ethical and legal obligation to A)yourself.
B)the credit applicant.
C)the business from whom credit is requested. D)all of the above.
Q5) What questions should you ask yourself in order to determine an appropriate communication channel for a particular message?
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Chapter 7: Delivering Bad-News Messages
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66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/26111
Sample Questions
Q1) Which of the following would be the BEST closing sentence in a bad-news message?
A)We understand your disappointment in this decision.
B)Please do not hesitate to contact us again if you have any further questions.
C)To see the video that discusses our two newest investment offers, just phone us at 555-1616 to request your copy.
D)We trust you will continue to rely on Carson products in spite of this present difficult situation.
Q2) If bad news appears in the first sentence of a message,the A)receiver will be prepared for the reasoning that follows.
B)receiver's urge to counter argue will be minimized.
C)receiver's reaction is likely to be defensive.
D)receiver will withhold judgment until he or she has finished reading.
Q3) To minimize disappointment and maintain a positive relationship,the inductive strategy is the best way to organize messages that refuse requests.
A)True
B)False
Q4) An Internet user may at times want to conduct transactions anonymously.List and explain three methods for preserving your anonymity in cyberspace.
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Page 9
Chapter 8: Delivering Persuasive Messages
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/26112
Sample Questions
Q1) A new product to reduce cholesterol is on the market,with a price that is higher than that of competitors.Where should a writer or speaker introduce price in his or her sales message?
A)At the beginning, as an intention getter
B)Late in the message, associated with benefit
C)As the final thought of the message to prompt action
D)Nowhere in the message
Q2) Which of the following is the BEST sentence for getting the receiver to take action?
A)Come to our showroom before January 31 and receive your 25 percent discount.
B)Complete the enclosed card at your earliest convenience.
C)Taking action today may be the smartest thing you've ever done.
D)If you miss this opportunity, you may never experience the financial freedom you've always dreamed of.
Q3) Unsupported claims of superior performance or quality of a product may lead to lawsuits for a company.
A)True
B)False
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Chapter 9: Understanding the Report Process and Research Methods
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76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/26113
Sample Questions
Q1) A consumer researcher who observes the buying habits of people at a clearance warehouse is using which of the following methods for collecting data?
A)Experimental research
B)Normative survey
C)Personal interviews
D)Participant observation
Q2) As a business researcher,one may safely accept published material as being objective.
A)True
B)False
Q3) A report that provides a written description of how an organization can meet the needs of another organization by providing products,services,or solutions to problems is what kind of report?
A)Functional
B)Proposal
C)Internal
D)Periodic
Q4) Identify four methods of collecting data through surveys,and list one advantage and one disadvantage of each method.
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Chapter 10: Managing Data and Using Graphics
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64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/26114
Sample Questions
Q1) List at least four questions the researcher should ask when considering the ethical implications of a graphic developed to illustrate text.
Q2) While text can be given an unethical slant,graphic aids eliminate that risk because of their quantitative nature.
A)True
B)False
Q3) Graphics in reports generally do not need titles because their content is obvious.
A)True
B)False
Q4) What is meant by "common language?" How does common language help professionals manage quantities of data efficiently?
Q5) Fraction,ratios,and percentages are examples of which of the following:
A)common language
B)data distortion
C)diverse language
D)qualitative interpretation
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12
Chapter 11: Organizing and Preparing Reports and Proposals
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/26115
Sample Questions
Q1) Which of the following is correct concerning the analysis sections of a formal report?
A)An informational report typically ends with recommendations and has no summary or conclusions.
B)An analytical report typically has no summary or conclusions and ends with recommendations.
C)For short reports, the writer may place the summary, conclusions and recommendations together in one section.
D)None of the above is correct.
Q2) The content outline of a report
A)is a formal section of the report that serves to define and organize the content.
B)is an optional prerequisite to writing a formal report.
C)is a planning document that is subject to modification as the writer develops the report.
D)must have three major points.
Q3) Explain the differences between internal and external proposals,as well as solicited and unsolicited proposals.
Q4) Discuss guidelines for the writing process when preparing a proposal.
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Chapter 12: Designing and Delivering Business
Presentations
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/26116
Sample Questions
Q1) When planning and practicing your presentation to a national audience,how should you handle a Deep South accent?
A)Speak more rapidly.
B)Apologize for your accent at the beginning of the presentation.
C)Do not let concern over your accent interfere with your enthusiasm.
D)None of the above
Q2) To be effective as a presenter,you must spend time learning about the audience.
A)True
B)False
Q3) What do you consider to be the worst mistake a speaker could make in the use of visuals? Explain.
Q4) An accent can be perceived either negatively or positively by an audience. A)True B)False
Q5) As a general rule in presentations,a speaker should include only one major idea on each slide.
A)True B)False
Q7) Improving Presentation Visuals Page 14
Q6) Explain the value of knowing an audience in preparing a presentation.
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Page 15
Chapter 13: Preparing Résumés and Application Letters
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/26117
Sample Questions
Q1) Which of the following would be the BEST opening sentence for an application letter for a sales trainee job that was advertised on a company website?
A)Your job posting for an entry-level salesperson describes my background and education quite accurately.
B)I believe that my education (I majored in marketing) and work experience (I worked as a sales clerk the last three summers) come fairly close to the qualifications that you listed in your job posting for a sporting goods salesperson.
C)Please consider me a candidate for the sales trainee position you posted on your career opportunities web page.
D)After reading about the exciting opportunity available at KayStar, I am determined to join this exciting team and desire the chance to convince you that my educational background, leadership abilities, and internship experience qualify me for a sales position with your firm.
Q2) The organizational plan for an application message is most like that of a A)routine news message to staff about a company matter.
B)congratulatory message to a colleague or customer.
C)request for colleagues to contribute to a charity.
D)good-news message to customers concerning a price reduction.
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Page 16
Chapter 14: Interviewing for a Job and Preparing
Employment Messages
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/26118
Sample Questions
Q1) Which of the following is NOT an advantage of video interviews?
A)They make better use of a recruiter's valuable time.
B)They screen out applicants who cannot work under pressure.
C)They allow students who may have financial constraints to meet with large companies.
D)They eliminate the need for face-to-face interviews.
Q2) The best advice concerning dress for a career interview is conservatism.
A)True
B)False
Q3) Practicing for a job interview is not generally recommended as it causes the candidate to sound rehearsed and insincere.
A)True
B)False
Q4) Sending a thank-you message following an interview is a professional courtesy,but unnecessary if you thank the interviewer before departing from the interview.
A)True
B)False
Q5) Discuss the implications of disclosing potentially damaging information in an employment reference.
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Chapter 15: Document Format and Layout Guide
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54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/26123
Sample Questions
Q1) Reports should always be prepared with equal left and right margins.
A)True
B)False
Q2) Why do some companies use computer file notations at the end of a document?
A)To show who typed the document.
B)To show the location of the document on the computer network.
C)To provide more information about the recipient.
D)To provide more information about the author of the document.
Q3) Depending on the preference of the company,memos may be appropriately printed on
A)memo forms.
B)plain paper.
C)company letterhead stationery.
D)any of the above.
Q4) You are addressing a letter for delivery in the state of Michigan.Per U.S.Postal Service guidelines,you key:
A)MI, the appropriate two-letter abbreviation.
B)Michigan, spelled out.
C)Mich., abbreviated.
D)MICHIGAN, spelled out in all caps.
Q5) Describe the standard parts of a business letter.
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Chapter 16: Referencing Styles
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) In APA style,a citation in the text includes only the author's last name and the page number for the quoted or paraphrased material.
A)True
B)False
Q2) Which of the following is NOT included in a reference to an electronic source?
A)Author
B)Date you retrieved or accessed the article
C)Date of publication
D)All of the above are included
Q3) Some word processing programs assist in the creation of reference pages.
A)True
B)False
Q4) In APA style,the reference list is typed in alphabetic order by last names with only initials used for first names.
A)True
B)False
Q5) What is the difference between a citation and a reference? Why are both important to proper documentation in a report?
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Chapter 17: Language Review and Exercises
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49 Verified Questions
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Sample Questions
Q1) Numbers used as the first word of a sentence should be spelled out.
A)True
B)False
Q2) Which of the following sentences is hyphenated correctly?
A)This is a device that is attention-getting.
B)He gave a lecture that was hard-to-follow.
C)We need an up-to-date price list.
D)She is a widely-quoted authority.
Q3) Which of the following sentences is correctly punctuated?
A)"We will meet the deadline," the supervisor said, "even though we have to work overtime."
B)"We will meet the deadline" the supervisor said "even though we have to work overtime."
C)"We will meet the deadline", the supervisor said, "even though we have to work overtime".
D)"We will meet the deadline" the supervisor said, "even though we have to work overtime".
Q4) A semicolon is used after a complete thought that introduces a list of items.
A)True
B)False
Page 20
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Chapter 18: Extension Course Posttest
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/26119
Sample Questions
Q1) Which of the following is NOT good advice for writing a routine claim message?
A)Use a persuasive, forceful tone.
B)Use the direct approach.
C)Assume the request will be granted.
D)Avoid an accusatory tone.
Q2) When formatting a scannable version of your résumé,
A)italicize business, school, and college names.
B)use shading to differentiate sections of the résumé.
C)stay with a plain design with no special formatting.
D)keep white space to a minimum and use a small font to keep to one page.
Q3) Which of the following is an example of an effective talking title?
A)Interest Rates in the U.S.
B)U.S.Rates of Interest from January-April
C)U.S.Interest Rates Declined January-April
D)News on Interest Rates
Q4) The organizational plan for a job application message is most like that of a A)routine news message to staff about an upcoming meeting.
B)congratulatory message to a colleague or customer.
C)request for colleagues to contribute to a charity.
D)good-news message to customers concerning a price reduction.
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Chapter 19: Extension Course Pretest
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is the BEST call-to-action sentence for a persuasive memo to employees to participate in a company-sponsored fitness program?
A)I hope you will use fill out the attached health profile and bring it to your free fitness analysis.
B)Become healthier, more fit, and energized when you fill out the attached health profile and bring it your free fitness analysis this week.
C)If you feel you would benefit from the fitness program, please fill out the attached health profile and attend a fitness session soon.
D)Please consider joining the company-sponsored fitness program.
Q2) Effective strategies for structuring bad-news messages
A)follow the deductive sequence.
B)vary dramatically from one company to another.
C)can generally be applied to cultures around the world.
D)are generally consistent among North American audiences.
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